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All 81 Veracruz hotels

Emporio Veracruz

4.0 of 5 Hotel   |   Paseo del Malecon No 244, Veracruz 91700, Mexico
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82%
Ranked #1 of 81 hotels in Veracruz
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Daniel H Toluca, Mexico
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218 people have reviewed this hotel

Traveler rating
    120
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Toluca, Mexico
1 review
5 of 5 stars Reviewed 3 weeks ago

Emporio offers you a great place if you go for holidays or business. It's an amazing hotel and the guests are treated amazing. I recommend to visit Condimento Restaurant for breakfast, the food is delicious. This hotel is near from places like San Juan de Ulua, Boca del Rio, and obviously the breakwater. They have an incredible view of the... More

Was this review helpful? Yes
Emporio V, General Manager at Emporio Veracruz, responded to this review

We are proud of our various restaurants, which give us the opportunity to demonstrate a diverse range of cuisines. We appreciate your kind words about your entire experience at the hotel, thank you very much. The location of the hotel really allows you to access all areas i.e. downtown, markets and breakwater, the historical buildings and our incredible view of... More

Oviedo, Spain
Contributor
16 reviews 16 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I chose Emporio for the excellent location and the good reviews it has received. It is a luxury hotel and the facilities and breakfast buffet were very good. The staff I encountered were polite and helpful. However, there were a couple of small issues. The fridge in our room had a bottle of beer in it wrapped in a plastic... More

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Emporio V, General Manager at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel. We are especially grateful that you shared additional details regarding your stay with us. We are very sorry to hear you have experienced different service levels during your stay. We apologize for the misunderstanding with your bill, fortunately it was solved immediately.... More

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 4 weeks ago

If you're expecting a 4 or 5 star hotel - stop and turn around now. This hotel is mediocre at best. The staff are nice, but the hotel severely lacks in cleanliness and service. I don't think I would stay here again if I have a choice in the future.

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Kingston, Ontario
Top Contributor
268 reviews 268 reviews
88 hotel reviews
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed July 10, 2014

This hotel is well located for business or pleasure. Right on the Malecon with a great view of the harbour, it is a 5 minute walk from the Zocalo and easily accessible by car with excellent covered parking. The staff are extremely friendly and always asking if they can assist you. The rooms are comfortable with excellent beds and a... More

Was this review helpful? Yes 2
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel. We are especially grateful you offered additional details regarding your stay with us. For all our team members it is very motivating to learn about our guests perception of our performance. We are extremely thankful for all your kind comments about our... More

Mexico City, Mexico
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 30, 2014

This is the third time I stay in this hotel and although it's a good hotel with a privilege location in town it needs to improve certain things such as the front desk service. First, I did notice the stress in their faces, there is such a crowd waiting in line that the staff is not able to handle it.... More

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. We are very concerned regarding the rating that we received from you regarding your experience at the front desk. We apologize for the inconvenience it caused you and are very grateful that you shared this information with us so that... More

Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 26, 2014

As a wedding DJ I travel around the country every weekend and I have to say Hotel Emporio Veracruz totally surprised me. Every aspect of the stay was absolutely above our expectations. From the moment we arrived the valet parking, security staff and bell boys were extremely nice. Everyone we had to deal with during the stay was happy to... More

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for sharing your experience at the Emporio Veracruz Hotel. We are especially grateful that you shared so many details regarding your stay with us. For all our team members it is very motivating to learn about our guests perception of our performance as we strive on a daily basis to deliver the best possible service to... More

Naperville, Illinois, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 7, 2014

I stayed there for about a month for work. Pool is really nice. It was never over crowed. Pool service was a bit slow, but a walk inside got you anything you needed. They have three pools, I never made it to the inside pool. Rooms are clean, new, beds are good and room service in the AM was top... More

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure that we learn the level of service offered to you during your stay met your expectations in many aspects,... More

Chelmsford, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 30, 2014

We booked the hotel through my wives business association with a large Varacruz-based company which entitled us to a decent discount. When we checked in the male receptionist was very unhelpful and unwilling to give us the discount we were entitled to unless they received a fax from the local company, even though the booking had been made by the... More

Was this review helpful? Yes 2
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel. We are especially grateful you shared additional details regarding your stay, and it is a pleasure to learn we met your expectations in many aspects. Thanks to your comments, we can identify our areas of opportunity to continue to improve on a... More

Los Angeles, California
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 23, 2014

So, this hotel has an absolutely great view--they gave us a corner room with a balcony on the third floor and we looked out on the working harbor and a huge cargo ship loading itself up--was really fun. But the hotel was expensive--we were there in the off-season--and they still charged us more than 1800 pesos with tax--while our hotel... More

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel. Thanks to you, we can identify our areas of opportunity to continue to improve on a daily basis and reach the goal of satisfying our guests on each and every service aspect. For all our team members it is crucial to learn... More

Mexico City, Mexico
Top Contributor
53 reviews 53 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 12, 2014

I can say that this hotel is an asset and has all thumbs up. Great installations, service, sky view of The Malecón, beautiful rooms, great location, good restaurants inside and most of all, a hotel that has been here for a long time. Since I can remember this hotel is a jewel of the haven. Now they did an incredible... More

Was this review helpful? Yes 2
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for your comments. We are glad to know you enjoy your stay. It is our pleasure to assis you and we hope to see you shortly. We really apreciate your comments. More

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Additional Information about Emporio Veracruz

Address: Paseo del Malecon No 244, Veracruz 91700, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Veracruz > Veracruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Emporio Veracruz 4*
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Also Known As:
Emporio Veracruz Hotel Veracruz
Emporio Hotel Veracruz

94 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Veracruz
Hotel Class
Number of rooms
203

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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