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Emporio Veracruz

Certificate of Excellence
Av. Insurgentes Veracruzanos 210, Veracruz 91709, Mexico
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Emporio Veracruz
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Emporio Veracruz
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302 reviews from our community

Traveler rating
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    7
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Reykjavik, Iceland
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed in Emporio Veracruz for 5 nights. We got a room on the first floor facing the street almost right above the entrance. It surprised me that we didn´t get any noise or inconvinience because of this. The rooms must be very well sound isolated. The staff of the hotel was very good and wanted to do everything to... More 

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure that we learn the level of service offered to you during your stay met your expectations in many aspects,... More 

Ottawa, Canada
Contributor
20 reviews 20 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here recently again (a return visit) and really enjoyed it. The rooms are very clean and the location cannot be beaten. You are right on the main street across from the ocean and all the shops and Zocalo. It also has a very nice pool (or series of pools to be exact) that is great for kids on... More 

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. It is great to receive and discuss your warm comments. We really appreciate your sincere remarks about your room, swimming pools, our internet service and breakfast. All of that is thanks to your preference, and thanks for visiting us frequently,... More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent four nights at Emporio, they have excellent staff, service minded and polite. They want to make your stay as enjoyable as possible. There is free wifi across the hotel and by the swimming pool. The pool bar service is excellent. I would recommend the hotel for anyone staying in Veracruz.

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure that we learn the level of service offered to you during your stay met your expectations in many aspects,... More 

Zaragoza, España
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had an amazing experience at Emporio Hotel Spa: first clase facilities and service, Maricela was in charge of my time there: beyond my expectations, sport massage was just fantastic. TWo hours service including spa, were THW perfect closing for grea vacations!

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Oriental Spa on Tripadvisor. We thank you for your very kind comments about the quality of our first class facilities and services, we really appreciate it. We feel really honored to know you had a wonderful experience at the Oriental Spa. In fact, we offer... More 

Maryland USA
Top Contributor
70 reviews 70 reviews
69 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It is a very modern 4 star located adjacent to Veracruz Port, and is only a 5 - 10 minute walk (along a predistrian walkway) to the historic centro Zocalo.. It has the ammenities you would expect, the staff is (almost always) very helpfull and with excellent English skills. The rooms are large, except the tolet/shower component of the bathroom... More 

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure that we learn the level of service offered to you during your stay met your expectations in many aspects,... More 

Plano, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 19, 2015

Really enjoyed our stay, location is amazing and cost is affordable. Our view from our balcony was to the Malecon and I love the evening view. The breakfast buffet was awesome! We can walk everywhere to the main attractions like the artistic shops, downtown, grand cafe. We did have painters that on the balconies and there was no notice to... More 

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you for your preference, we appreciate your nice comments at Hotel Emporio Veracruz ! We are very sorry to read you have experienced different service levels during your stay. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. We will continue to train our staff in properly... More 

San Juan, Puerto Rico
Contributor
15 reviews 15 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 2, 2014

Stayed here for three weeks during the Central American and Caribbean Games in November 2014. It was a perfect stay. The location in excellent, since you are right in the Malecón del Puerto, one of the main attractions of the city. You are five minutes away (walking!) from el Zócalo and Los Portales, one of the best places to go... More 

Was this review helpful? Yes 3
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. We thank you for your very kind comments about our hotel, we really appreciate it. One of the reasons why our guests enjoy even more of their rooms is the wonderful view of this beautiful port of Veracruz. The fact... More 

Kingston, Ontario
Top Contributor
365 reviews 365 reviews
108 hotel reviews
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed October 26, 2014

This was my third visit to this hotel and it was not up to standard. Due to a special event two of us had specifically reserved ocean view rooms; neither of us were put into one. The situation was rectified when I complained but that room wasn't ready so I had to wait an additional hour in the late afternoon.... More 

Was this review helpful? Yes 2
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is unfortunate to know the level of service offered to you during your recent stay did not meet your expectations in various... More 

Top Contributor
144 reviews 144 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 18, 2014

We thoroughly enjoyed our stay at the hotel. Great location, staff was excellent, and reasonably priced. Rooms were good sized, clean with comfortable beds. The bathroom and shower facilities were modern, easy to use and friendly for older people. Food was supposed to be less then adequate but since they are right across the street from the Gran Café (excellent!!!!... More 

Was this review helpful? Yes 2
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. Did you have the chance to dine with us at the hotel? We are proud of our various restaurants, which give us the opportunity to really showcase a diverse range of cuisines. One of my favorites is the "Aguachile de... More 

Melbourne, Australia
Top Contributor
83 reviews 83 reviews
22 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 10, 2014

My husband and I stayed here for a week with his parents and we loved every second! The location is amazing, right on the Malecon overlooking the harbour. You step outside and feel right amongst everything. The rooms were spacious, modern and very clean. The only thing I didn't understand was having to pay to have the mini fridge opened?... More 

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. We thank you for your kind comments about our hotel. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure we learn the level of service offered to you... More 

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