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Emporio Veracruz

Certificate of Excellence
Hotel website
Av. Insurgentes Veracruzanos 210, Veracruz 91709, Mexico
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Emporio Veracruz
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Emporio Veracruz
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292 reviews from our community

Traveler rating
    169
    76
    27
    13
    7
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93
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Maryland USA
Top Contributor
70 reviews 70 reviews
69 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

It is a very modern 4 star located adjacent to Veracruz Port, and is only a 5 - 10 minute walk (along a predistrian walkway) to the historic centro Zocalo.. It has the ammenities you would expect, the staff is (almost always) very helpfull and with excellent English skills. The rooms are large, except the tolet/shower component of the bathroom... More 

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure that we learn the level of service offered to you during your stay met your expectations in many aspects,... More 

Plano, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Really enjoyed our stay, location is amazing and cost is affordable. Our view from our balcony was to the Malecon and I love the evening view. The breakfast buffet was awesome! We can walk everywhere to the main attractions like the artistic shops, downtown, grand cafe. We did have painters that on the balconies and there was no notice to... More 

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you for your preference, we appreciate your nice comments at Hotel Emporio Veracruz ! We are very sorry to read you have experienced different service levels during your stay. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. We will continue to train our staff in properly... More 

San Juan, Puerto Rico
Contributor
15 reviews 15 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 2, 2014

Stayed here for three weeks during the Central American and Caribbean Games in November 2014. It was a perfect stay. The location in excellent, since you are right in the Malecón del Puerto, one of the main attractions of the city. You are five minutes away (walking!) from el Zócalo and Los Portales, one of the best places to go... More 

Was this review helpful? Yes 3
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. We thank you for your very kind comments about our hotel, we really appreciate it. One of the reasons why our guests enjoy even more of their rooms is the wonderful view of this beautiful port of Veracruz. The fact... More 

Kingston, Ontario
Top Contributor
358 reviews 358 reviews
107 hotel reviews
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed October 26, 2014

This was my third visit to this hotel and it was not up to standard. Due to a special event two of us had specifically reserved ocean view rooms; neither of us were put into one. The situation was rectified when I complained but that room wasn't ready so I had to wait an additional hour in the late afternoon.... More 

Was this review helpful? Yes 2
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is unfortunate to know the level of service offered to you during your recent stay did not meet your expectations in various... More 

Top Contributor
142 reviews 142 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 18, 2014

We thoroughly enjoyed our stay at the hotel. Great location, staff was excellent, and reasonably priced. Rooms were good sized, clean with comfortable beds. The bathroom and shower facilities were modern, easy to use and friendly for older people. Food was supposed to be less then adequate but since they are right across the street from the Gran Café (excellent!!!!... More 

Was this review helpful? Yes 2
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. Did you have the chance to dine with us at the hotel? We are proud of our various restaurants, which give us the opportunity to really showcase a diverse range of cuisines. One of my favorites is the "Aguachile de... More 

Melbourne, Australia
Top Contributor
83 reviews 83 reviews
22 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 10, 2014

My husband and I stayed here for a week with his parents and we loved every second! The location is amazing, right on the Malecon overlooking the harbour. You step outside and feel right amongst everything. The rooms were spacious, modern and very clean. The only thing I didn't understand was having to pay to have the mini fridge opened?... More 

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. We thank you for your kind comments about our hotel. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure we learn the level of service offered to you... More 

Texas
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 20, 2014

An older older hotel that has been totally renovated and updated - wow. Rooms are beautiful as are all the other facilities. Apparently the 8th and 9th floors are upgrades that give you access to the bar/restaurant on the rooftop. However, I requested a harbor view and it was great. Only a couple of blocks from the central plaza.

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel. The location of the resort really allows you to access all areas of the central plaza. It is really nice to see you got the chance to do so! Thank you for noticing our totally renovated hotel, they worked really hard and... More 

Taiwan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 14, 2014

We stayed in Emporio for 3 nights, 2 nights were planned, the 3rd extra night was because we had food poisoning in the hotel and were so sick and could not leave. We thought the hotel was very nice when we checked in, the staff is very friendly and our room has a nice harbor view. The deco of the... More 

Was this review helpful? Yes 1
Emporio V, Director General at Emporio Veracruz, responded to this review

It is great to receive and discuss your comments regarding our Hotel! We are very sorry to hear you have experienced different service levels during your stay. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. We will continue to train our staff in properly responding to guests... More 

Toluca, Mexico
1 review
5 of 5 stars Reviewed August 6, 2014

Emporio offers you a great place if you go for holidays or business. It's an amazing hotel and the guests are treated amazing. I recommend to visit Condimento Restaurant for breakfast, the food is delicious. This hotel is near from places like San Juan de Ulua, Boca del Rio, and obviously the breakwater. They have an incredible view of the... More 

Was this review helpful? Yes
Emporio V, General Manager at Emporio Veracruz, responded to this review

We are proud of our various restaurants, which give us the opportunity to demonstrate a diverse range of cuisines. We appreciate your kind words about your entire experience at the hotel, thank you very much. The location of the hotel really allows you to access all areas i.e. downtown, markets and breakwater, the historical buildings and our incredible view of... More 

Oviedo, Spain
Contributor
17 reviews 17 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 5, 2014

I chose Emporio for the excellent location and the good reviews it has received. It is a luxury hotel and the facilities and breakfast buffet were very good. The staff I encountered were polite and helpful. However, there were a couple of small issues. The fridge in our room had a bottle of beer in it wrapped in a plastic... More 

Was this review helpful? Yes 2
Emporio V, General Manager at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel. We are especially grateful that you shared additional details regarding your stay with us. We are very sorry to hear you have experienced different service levels during your stay. We apologize for the misunderstanding with your bill, fortunately it was solved immediately.... More 

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