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All 80 Veracruz hotels

Emporio Veracruz

4.0 of 5 Hotel   |   Av. Insurgentes Veracruzanos 210, Veracruz 91709, Mexico
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Emporio Veracruz
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Ranked #1 of 80 Hotels in Veracruz
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 6, 2014
Daniel H Toluca, Mexico
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228 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Taiwan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We stayed in Emporio for 3 nights, 2 nights were planned, the 3rd extra night was because we had food poisoning in the hotel and were so sick and could not leave. We thought the hotel was very nice when we checked in, the staff is very friendly and our room has a nice harbor view. The deco of the... More

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Emporio V, Director General at Emporio Veracruz, responded to this review

It is great to receive and discuss your comments regarding our Hotel! We are very sorry to hear you have experienced different service levels during your stay. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. We will continue to train our staff in properly responding to guests... More

Toluca, Mexico
1 review
5 of 5 stars Reviewed August 6, 2014

Emporio offers you a great place if you go for holidays or business. It's an amazing hotel and the guests are treated amazing. I recommend to visit Condimento Restaurant for breakfast, the food is delicious. This hotel is near from places like San Juan de Ulua, Boca del Rio, and obviously the breakwater. They have an incredible view of the... More

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Emporio V, General Manager at Emporio Veracruz, responded to this review

We are proud of our various restaurants, which give us the opportunity to demonstrate a diverse range of cuisines. We appreciate your kind words about your entire experience at the hotel, thank you very much. The location of the hotel really allows you to access all areas i.e. downtown, markets and breakwater, the historical buildings and our incredible view of... More

Oviedo, Spain
Contributor
16 reviews 16 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 5, 2014

I chose Emporio for the excellent location and the good reviews it has received. It is a luxury hotel and the facilities and breakfast buffet were very good. The staff I encountered were polite and helpful. However, there were a couple of small issues. The fridge in our room had a bottle of beer in it wrapped in a plastic... More

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Emporio V, General Manager at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel. We are especially grateful that you shared additional details regarding your stay with us. We are very sorry to hear you have experienced different service levels during your stay. We apologize for the misunderstanding with your bill, fortunately it was solved immediately.... More

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed July 28, 2014

If you're expecting a 4 or 5 star hotel - stop and turn around now. This hotel is mediocre at best. The staff are nice, but the hotel severely lacks in cleanliness and service. I don't think I would stay here again if I have a choice in the future.

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Kingston, Ontario
Top Contributor
273 reviews 273 reviews
89 hotel reviews
137 helpful votes 137 helpful votes
5 of 5 stars Reviewed July 10, 2014

This hotel is well located for business or pleasure. Right on the Malecon with a great view of the harbour, it is a 5 minute walk from the Zocalo and easily accessible by car with excellent covered parking. The staff are extremely friendly and always asking if they can assist you. The rooms are comfortable with excellent beds and a... More

Was this review helpful? Yes 2
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel. We are especially grateful you offered additional details regarding your stay with us. For all our team members it is very motivating to learn about our guests perception of our performance. We are extremely thankful for all your kind comments about our... More

Mexico City, Mexico
Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 30, 2014

This is the third time I stay in this hotel and although it's a good hotel with a privilege location in town it needs to improve certain things such as the front desk service. First, I did notice the stress in their faces, there is such a crowd waiting in line that the staff is not able to handle it.... More

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. We are very concerned regarding the rating that we received from you regarding your experience at the front desk. We apologize for the inconvenience it caused you and are very grateful that you shared this information with us so that... More

Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 26, 2014

As a wedding DJ I travel around the country every weekend and I have to say Hotel Emporio Veracruz totally surprised me. Every aspect of the stay was absolutely above our expectations. From the moment we arrived the valet parking, security staff and bell boys were extremely nice. Everyone we had to deal with during the stay was happy to... More

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for sharing your experience at the Emporio Veracruz Hotel. We are especially grateful that you shared so many details regarding your stay with us. For all our team members it is very motivating to learn about our guests perception of our performance as we strive on a daily basis to deliver the best possible service to... More

Naperville, Illinois, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 7, 2014

I stayed there for about a month for work. Pool is really nice. It was never over crowed. Pool service was a bit slow, but a walk inside got you anything you needed. They have three pools, I never made it to the inside pool. Rooms are clean, new, beds are good and room service in the AM was top... More

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure that we learn the level of service offered to you during your stay met your expectations in many aspects,... More

Chelmsford, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 30, 2014

We booked the hotel through my wives business association with a large Varacruz-based company which entitled us to a decent discount. When we checked in the male receptionist was very unhelpful and unwilling to give us the discount we were entitled to unless they received a fax from the local company, even though the booking had been made by the... More

Was this review helpful? Yes 2
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel. We are especially grateful you shared additional details regarding your stay, and it is a pleasure to learn we met your expectations in many aspects. Thanks to your comments, we can identify our areas of opportunity to continue to improve on a... More

Los Angeles, California
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 23, 2014

So, this hotel has an absolutely great view--they gave us a corner room with a balcony on the third floor and we looked out on the working harbor and a huge cargo ship loading itself up--was really fun. But the hotel was expensive--we were there in the off-season--and they still charged us more than 1800 pesos with tax--while our hotel... More

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel. Thanks to you, we can identify our areas of opportunity to continue to improve on a daily basis and reach the goal of satisfying our guests on each and every service aspect. For all our team members it is crucial to learn... More

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Additional Information about Emporio Veracruz

Address: Av. Insurgentes Veracruzanos 210, Veracruz 91709, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Veracruz > Veracruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Emporio Veracruz 4*
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Also Known As:
Emporio Veracruz Hotel Veracruz
Emporio Hotel Veracruz

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