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Emporio Veracruz

Certificate of Excellence
Hotel website
Av. Insurgentes Veracruzanos 210, Veracruz 91709, Mexico
Best prices for: 1 room 1 guest
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Emporio Veracruz
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Emporio Veracruz
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315 reviews from our community

Traveler rating
    186
    80
    29
    13
    7
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102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The view was very nice, the hotel is located very close to a lot of attractions in Veracruz. The swimming pools are nice and the rooms are very spacious! Lots of restaurants, the Guero Guera ice creams, souvenirs market, etc. The remodeling was woth!

Was this review helpful? Yes 1
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure that we learn the level of service offered to you during your stay met your expectations in many aspects,... More 

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The room is very comfortable, nice amenities, all personal service is great, excellent seafood buffet,. This was my second stay at this hotel and will continue coming. The location is very convenient.

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure that we learn the level of service offered to you during your stay met your expectations in many aspects,... More 

Reykjavik, Iceland
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in Emporio Veracruz for 5 nights. We got a room on the first floor facing the street almost right above the entrance. It surprised me that we didn´t get any noise or inconvinience because of this. The rooms must be very well sound isolated. The staff of the hotel was very good and wanted to do everything to... More 

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure that we learn the level of service offered to you during your stay met your expectations in many aspects,... More 

Ottawa, Canada
Contributor
20 reviews 20 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 19, 2015

We stayed here recently again (a return visit) and really enjoyed it. The rooms are very clean and the location cannot be beaten. You are right on the main street across from the ocean and all the shops and Zocalo. It also has a very nice pool (or series of pools to be exact) that is great for kids on... More 

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. It is great to receive and discuss your warm comments. We really appreciate your sincere remarks about your room, swimming pools, our internet service and breakfast. All of that is thanks to your preference, and thanks for visiting us frequently,... More 

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 13, 2015

We spent four nights at Emporio, they have excellent staff, service minded and polite. They want to make your stay as enjoyable as possible. There is free wifi across the hotel and by the swimming pool. The pool bar service is excellent. I would recommend the hotel for anyone staying in Veracruz.

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure that we learn the level of service offered to you during your stay met your expectations in many aspects,... More 

Zaragoza, España
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 5, 2015

I had an amazing experience at Emporio Hotel Spa: first clase facilities and service, Maricela was in charge of my time there: beyond my expectations, sport massage was just fantastic. TWo hours service including spa, were THW perfect closing for grea vacations!

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Oriental Spa on Tripadvisor. We thank you for your very kind comments about the quality of our first class facilities and services, we really appreciate it. We feel really honored to know you had a wonderful experience at the Oriental Spa. In fact, we offer... More 

Maryland USA
Top Contributor
70 reviews 70 reviews
69 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 25, 2015

It is a very modern 4 star located adjacent to Veracruz Port, and is only a 5 - 10 minute walk (along a predistrian walkway) to the historic centro Zocalo.. It has the ammenities you would expect, the staff is (almost always) very helpfull and with excellent English skills. The rooms are large, except the tolet/shower component of the bathroom... More 

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure that we learn the level of service offered to you during your stay met your expectations in many aspects,... More 

Plano, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 19, 2015

Really enjoyed our stay, location is amazing and cost is affordable. Our view from our balcony was to the Malecon and I love the evening view. The breakfast buffet was awesome! We can walk everywhere to the main attractions like the artistic shops, downtown, grand cafe. We did have painters that on the balconies and there was no notice to... More 

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you for your preference, we appreciate your nice comments at Hotel Emporio Veracruz ! We are very sorry to read you have experienced different service levels during your stay. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. We will continue to train our staff in properly... More 

San Juan, Puerto Rico
Contributor
16 reviews 16 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 2, 2014

Stayed here for three weeks during the Central American and Caribbean Games in November 2014. It was a perfect stay. The location in excellent, since you are right in the Malecón del Puerto, one of the main attractions of the city. You are five minutes away (walking!) from el Zócalo and Los Portales, one of the best places to go... More 

Was this review helpful? Yes 3
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. We thank you for your very kind comments about our hotel, we really appreciate it. One of the reasons why our guests enjoy even more of their rooms is the wonderful view of this beautiful port of Veracruz. The fact... More 

Kingston, Ontario
Top Contributor
371 reviews 371 reviews
109 hotel reviews
185 helpful votes 185 helpful votes
3 of 5 stars Reviewed October 26, 2014

This was my third visit to this hotel and it was not up to standard. Due to a special event two of us had specifically reserved ocean view rooms; neither of us were put into one. The situation was rectified when I complained but that room wasn't ready so I had to wait an additional hour in the late afternoon.... More 

Was this review helpful? Yes 2
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is unfortunate to know the level of service offered to you during your recent stay did not meet your expectations in various... More 

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