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All 80 Veracruz hotels

Emporio Veracruz

4.0 of 5 Hotel   |   Av. Insurgentes Veracruzanos 210, Veracruz 91709, Mexico
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Emporio Veracruz
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Ranked #1 of 80 Hotels in Veracruz
Certificate of Excellence 2014
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244 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
88 reviews 88 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We thoroughly enjoyed our stay at the hotel. Great location, staff was excellent, and reasonably priced. Rooms were good sized, clean with comfortable beds. The bathroom and shower facilities were modern, easy to use and friendly for older people. Food was supposed to be less then adequate but since they are right across the street from the Gran Café (excellent!!!!... More

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. Did you have the chance to dine with us at the hotel? We are proud of our various restaurants, which give us the opportunity to really showcase a diverse range of cuisines. One of my favorites is the "Aguachile de... More

Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for a week with his parents and we loved every second! The location is amazing, right on the Malecon overlooking the harbour. You step outside and feel right amongst everything. The rooms were spacious, modern and very clean. The only thing I didn't understand was having to pay to have the mini fridge opened?... More

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. We thank you for your kind comments about our hotel. On a daily basis we strive to deliver the best possible service to our distinguished guests and it is with pleasure we learn the level of service offered to you... More

Texas
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

An older older hotel that has been totally renovated and updated - wow. Rooms are beautiful as are all the other facilities. Apparently the 8th and 9th floors are upgrades that give you access to the bar/restaurant on the rooftop. However, I requested a harbor view and it was great. Only a couple of blocks from the central plaza.

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel. The location of the resort really allows you to access all areas of the central plaza. It is really nice to see you got the chance to do so! Thank you for noticing our totally renovated hotel, they worked really hard and... More

Taiwan
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 14, 2014

We stayed in Emporio for 3 nights, 2 nights were planned, the 3rd extra night was because we had food poisoning in the hotel and were so sick and could not leave. We thought the hotel was very nice when we checked in, the staff is very friendly and our room has a nice harbor view. The deco of the... More

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Emporio V, Director General at Emporio Veracruz, responded to this review

It is great to receive and discuss your comments regarding our Hotel! We are very sorry to hear you have experienced different service levels during your stay. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. We will continue to train our staff in properly responding to guests... More

Toluca, Mexico
1 review
5 of 5 stars Reviewed August 6, 2014

Emporio offers you a great place if you go for holidays or business. It's an amazing hotel and the guests are treated amazing. I recommend to visit Condimento Restaurant for breakfast, the food is delicious. This hotel is near from places like San Juan de Ulua, Boca del Rio, and obviously the breakwater. They have an incredible view of the... More

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Emporio V, General Manager at Emporio Veracruz, responded to this review

We are proud of our various restaurants, which give us the opportunity to demonstrate a diverse range of cuisines. We appreciate your kind words about your entire experience at the hotel, thank you very much. The location of the hotel really allows you to access all areas i.e. downtown, markets and breakwater, the historical buildings and our incredible view of... More

Oviedo, Spain
Contributor
16 reviews 16 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 5, 2014

I chose Emporio for the excellent location and the good reviews it has received. It is a luxury hotel and the facilities and breakfast buffet were very good. The staff I encountered were polite and helpful. However, there were a couple of small issues. The fridge in our room had a bottle of beer in it wrapped in a plastic... More

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Emporio V, General Manager at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel. We are especially grateful that you shared additional details regarding your stay with us. We are very sorry to hear you have experienced different service levels during your stay. We apologize for the misunderstanding with your bill, fortunately it was solved immediately.... More

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed July 28, 2014

If you're expecting a 4 or 5 star hotel - stop and turn around now. This hotel is mediocre at best. The staff are nice, but the hotel severely lacks in cleanliness and service. I don't think I would stay here again if I have a choice in the future.

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Kingston, Ontario
Top Contributor
285 reviews 285 reviews
90 hotel reviews
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed July 10, 2014

This hotel is well located for business or pleasure. Right on the Malecon with a great view of the harbour, it is a 5 minute walk from the Zocalo and easily accessible by car with excellent covered parking. The staff are extremely friendly and always asking if they can assist you. The rooms are comfortable with excellent beds and a... More

Was this review helpful? Yes 2
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel. We are especially grateful you offered additional details regarding your stay with us. For all our team members it is very motivating to learn about our guests perception of our performance. We are extremely thankful for all your kind comments about our... More

Mexico City, Mexico
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 30, 2014

This is the third time I stay in this hotel and although it's a good hotel with a privilege location in town it needs to improve certain things such as the front desk service. First, I did notice the stress in their faces, there is such a crowd waiting in line that the staff is not able to handle it.... More

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Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for dedicating your valuable time to sharing your experience at the Emporio Veracruz Hotel on Tripadvisor. We are very concerned regarding the rating that we received from you regarding your experience at the front desk. We apologize for the inconvenience it caused you and are very grateful that you shared this information with us so that... More

Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 26, 2014

As a wedding DJ I travel around the country every weekend and I have to say Hotel Emporio Veracruz totally surprised me. Every aspect of the stay was absolutely above our expectations. From the moment we arrived the valet parking, security staff and bell boys were extremely nice. Everyone we had to deal with during the stay was happy to... More

Was this review helpful? Yes
Emporio V, Director General at Emporio Veracruz, responded to this review

Thank you very much for sharing your experience at the Emporio Veracruz Hotel. We are especially grateful that you shared so many details regarding your stay with us. For all our team members it is very motivating to learn about our guests perception of our performance as we strive on a daily basis to deliver the best possible service to... More

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Additional Information about Emporio Veracruz

Address: Av. Insurgentes Veracruzanos 210, Veracruz 91709, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Veracruz > Veracruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Emporio Veracruz 4*
Number of rooms: 203
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Also Known As:
Emporio Veracruz Hotel Veracruz
Emporio Hotel Veracruz

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