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All 72 San Cristobal de las Casas hotels

Holiday Inn San Cristobal - Espanol

3.0 of 5 Hotel   |   Calle 1 de Marzo 15 | Centro, San Cristobal de las Casas 29200, Mexico
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A recent review
3 of 5 stars Reviewed April 17, 2014
RC A New York City, New York
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106 people have reviewed this hotel

Traveler rating
    32
    39
    21
    5
    9
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26
33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
San Miguel de Allende
Top Contributor
58 reviews 58 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed May 30, 2014

We stayed for four nights at this hotel hoping the Tripadvisor reviews were correct. We were two couples and had two separate rooms. All of us had to change rooms the first night. The hotel needs a serious remodel. It is in a prime location and has potential to be an excellent hotel, but all the rooms are in need... More

Was this review helpful? Yes 1
HolidayInnSCLC, Front Office Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear neelokb we kindly appreciate your comment about your recent stay in Holiday Inn San Cristobal Español. We would like to mention that renovations has been made since a couple of years ago and still working on the rooms left in order to become #1 Hotel in San Cristobal de las Casas, Every feedback lead us to improvement and therefore... More

New York City, New York
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 17, 2014

Lovely looking property just off the main square, so it is a very convenient base for exploring the area around San Cristobal. Breakfast was good and with many choices but, given that Chiapas is coffee central, surprisingly inadequate coffee. Rooms are very big, comfortable, A/C worked well. Downsides: WiFi was shaky at times and hot water was poor. First night... More

Was this review helpful? Yes 1
HolidayInnSCLC, Front Office Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear RC A we appreciate your recent review about your stay at Holiday Inn San Cristobal Español, and we'd like to tell you that we're focus now on this 2 issues, we are making progress every day, even though it will take more time to be completely fixed. I will also check with our Chef if there was a change... More

New Mexico
Contributor
11 reviews 11 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 31, 2014

You might not be inclined to reserve a room in Mexico at a hotel that bears the name of a well-worn hotel chain in the States, but I've got to tell you: the Holiday Inn San Cristobal - Espanol will make you think differently. It is a lovely place, the old Hotel Espanol updated. The location couldn't be better: half-a-block... More

Was this review helpful? Yes
HolidayInnSCLC, Front Office Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear Chimayosa: We are delighted with such an honest and kind review about your last stay with us in Holiday Inn San Cristobal Español. We would like to reproduce the exact same experience that you had with all our guests. It's really heartwarming how all our efforts putting together made an impact on your whole experience. I will extend your... More

Wellington
Contributor
12 reviews 12 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 30, 2013

You´ll either love this hotel because of its quaint colonial nature, or you´ll miss the comforts of a newer hotel. The hotel is extemely well located, within just a few metres of all the action. The cathedral, main plaza, shops, bars, restaurants etc are just around the corner. If you´re coming from the bus station it´s about ten blocks. It´s... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear KiwiViajero, Thank you for providing us with a very considerate review and thank you for staying with us. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem... More

Chicago
Top Contributor
118 reviews 118 reviews
70 hotel reviews
152 helpful votes 152 helpful votes
3 of 5 stars Reviewed December 22, 2013

This is a difficult hotel to review. I had two rooms during my stay. The first was completely unacceptable: a very dated bathroom, dark, a small desk in an alcove, a lot of external noise and a damp smell. I asked to be moved for my second night. This room was large with a high ceiling and a fireplace. There... More

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IHGCare, Guest Relations Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear Joe_33, Thank you for letting us know how your stay was with us. I appreciate the favorable comments about the breakfast choices and service during check in. Our aim is to provide all of our guests a unique stay and great customer service. However, I am extremely sorry for the issues that you experienced during your recent stay with... More

Milán, Italia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed December 4, 2013

Great hotel and room. We loved how the hotel itself perfectly fit the spirit of San Cristobal, while also maintaining every comfort. Friendly staff helped us with all our needs and organized trips. It has wi-fi. No gym (only two machines, basically no gym), no swimming pool, no spa. Only negative note: we reserved one of the organized trip but... More

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HolidayInnSCLC, Front Office Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear Tommaso1989 we are very please to see your review about your stay with us As you mentioned before the magic of San Cristóbal de las Casas deserve a hotel that can match the mistery of the city through all its years of History. We focus on providing Great Service to our Guest and make a unique experience for every... More

Los Angeles, California
Top Contributor
90 reviews 90 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed November 29, 2013

Like other guests have mentioned, this hotel offers a superior location in the center of San Cristobal. It's a short distance to the Cathedral, Santo Domingo and walking streets. In November 2013, the hotel was under renovation. Due to dust, noise, long construction hours, etc., it was not pleasant at times. They accommodated a room change to the back of... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear kaylaartt, Thank you for staying with us and providing us with your valuable feedback. I was delighted to read that after some initial issues with your room allocation, this was soon sorted and this allowed you to enjoy your stay with us. However, I apologize for any challenges encountered due to the renovation. We appreciate your feedback, as it... More

Raleigh, North Carolina
Top Contributor
140 reviews 140 reviews
43 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed November 25, 2013

My roommate arrived a day before I did and had already changed rooms before I arrived. Our original room was very close to the construction being done on the restaurant and she said it was very loud and smelled of chemicals and construction materials. We were changed to a lovely room in the back on the third floor with a... More

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Edinburgh, Scotland
Top Contributor
154 reviews 154 reviews
38 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed November 23, 2013

Not a typical Holiday Inn, this hotel has a lot of character and a colonial feel to it. The courtyards are attractive, quiet places to sit, although the hotel is very convenient for the centre of town. Our room was spacious, pleasantly cool, and clean. It looked out on to a car park at the side of the hotel, and... More

Was this review helpful? Yes
Mexico City, Mexico
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 14, 2013

We booked the hotel 2h before arrival, paying with priority club points. We arrived and had a pleasant surprise. Normally the Holiday Inn hotels are standard hotels with no special details. This hotel is located directly in the center with a beautiful patio and (at least our room) a nice, spacious and clean room. also the hallway was nicely decorated... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn San Cristobal - Espanol

Address: Calle 1 de Marzo 15 | Centro, San Cristobal de las Casas 29200, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Cristobal - Espanol 3*
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Also Known As:
Holiday Inn San Cristobal De Las Casas
San Cristobal De Las Casas Holiday Inn
Holiday Inn San Cristobal - Espanol San Cristobal De Las Casas, Mexico - Chiapas

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn San Cristobal Espanol is located at the heart of the wonderful colonial city of San Cristobal de las Casas, in Chiapas, which is considered the cradle of ancients cultures from Chiapas. ... more   less 
Number of rooms
79

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