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All 71 San Cristobal de las Casas hotels

Holiday Inn San Cristobal - Espanol

3.0 of 5 Hotel   |   Calle 1 de Marzo 15 | Centro, San Cristobal de las Casas 29200, Mexico
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A recent review
5 of 5 stars reviewed 1 week ago
Tom T Antigua, Guatemala
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123 reviews from our community

Traveler rating
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Antigua, Guatemala
Top Contributor
83 reviews 83 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this beautiful colonial style hotel for two nights and found it to be wonderful! Rooms are nice sized, clean and quiet. Parking is about two blocks away and very secure. Great service and friendly employees who helped us with recommendations for wonderful restaurants.

Was this review helpful? Yes
HolidayInnSCLC, Front Office Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear Tom T one of our main goal is our guest to Stayed Relaxed and I clearley see we have achieved it with you while staying at our Holiday Inn in San Cristobal. Our staff is always willing to help and make your stay a little bit more pleasant. Daily Tours, options for dinner, breaksfast and sightseeing is a plus... More

Manzanillo, Mexico
Contributor
17 reviews 17 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed September 16, 2014

Last sleepiness night at this hotel and can't wait to leave! Despite asking Reception for their help tonight we are still in a noisy room at 3.30am and unable to sleep thanks to the club over the road. It has finished at 7am each morning so I doubt tonight will be any different. The staff attention has been terrible since... More

Was this review helpful? Yes
HolidayInnSCLC, Front Office Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear elsimibupan, first of all we would like to thank you for your comments regarding your stay with us. We want to offer our most sinceres apologies for the experience you had in our hotel. Our behavior was unnaceptable and completly opposite to what our escence and values represents. As a Holiday Inn our prioirty is always guest comfort and... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 31, 2014

The Holiday Inn at San Cristobal de la Casas is located in a very historic city with Old Spanish architecture. This Holiday Inn is a converted old Hacienda (big home) converted into a Hotel in the heart of the city. It is important you understand that before expecting a modern high rise hotel. You need to understand the city prides... More

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HolidayInnSCLC, Front Office Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear BillyJimBob1957 we kindly appreciate your review. We are glad that you we're able to appreciate the contrast we have in our historic and unique hotel. We keep working on finding the perfect match between history and innovative comfort that represents the Brand of Holiday Inn and all your comments will lead us to achieve this goal, that's why guest... More

San Miguel de Allende
Top Contributor
58 reviews 58 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed May 30, 2014

We stayed for four nights at this hotel hoping the Tripadvisor reviews were correct. We were two couples and had two separate rooms. All of us had to change rooms the first night. The hotel needs a serious remodel. It is in a prime location and has potential to be an excellent hotel, but all the rooms are in need... More

Was this review helpful? Yes 2
HolidayInnSCLC, Front Office Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear neelokb we kindly appreciate your comment about your recent stay in Holiday Inn San Cristobal Español. We would like to mention that renovations has been made since a couple of years ago and still working on the rooms left in order to become #1 Hotel in San Cristobal de las Casas, Every feedback lead us to improvement and therefore... More

New York City, New York
Contributor
15 reviews 15 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 17, 2014

Lovely looking property just off the main square, so it is a very convenient base for exploring the area around San Cristobal. Breakfast was good and with many choices but, given that Chiapas is coffee central, surprisingly inadequate coffee. Rooms are very big, comfortable, A/C worked well. Downsides: WiFi was shaky at times and hot water was poor. First night... More

Was this review helpful? Yes 2
HolidayInnSCLC, Front Office Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear RC A we appreciate your recent review about your stay at Holiday Inn San Cristobal Español, and we'd like to tell you that we're focus now on this 2 issues, we are making progress every day, even though it will take more time to be completely fixed. I will also check with our Chef if there was a change... More

New Mexico
Contributor
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 31, 2014

You might not be inclined to reserve a room in Mexico at a hotel that bears the name of a well-worn hotel chain in the States, but I've got to tell you: the Holiday Inn San Cristobal - Espanol will make you think differently. It is a lovely place, the old Hotel Espanol updated. The location couldn't be better: half-a-block... More

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HolidayInnSCLC, Front Office Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear Chimayosa: We are delighted with such an honest and kind review about your last stay with us in Holiday Inn San Cristobal Español. We would like to reproduce the exact same experience that you had with all our guests. It's really heartwarming how all our efforts putting together made an impact on your whole experience. I will extend your... More

Wellington
Contributor
12 reviews 12 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 30, 2013

You´ll either love this hotel because of its quaint colonial nature, or you´ll miss the comforts of a newer hotel. The hotel is extemely well located, within just a few metres of all the action. The cathedral, main plaza, shops, bars, restaurants etc are just around the corner. If you´re coming from the bus station it´s about ten blocks. It´s... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear KiwiViajero, Thank you for providing us with a very considerate review and thank you for staying with us. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem... More

Chicago
Top Contributor
128 reviews 128 reviews
77 hotel reviews
171 helpful votes 171 helpful votes
3 of 5 stars Reviewed December 22, 2013

This is a difficult hotel to review. I had two rooms during my stay. The first was completely unacceptable: a very dated bathroom, dark, a small desk in an alcove, a lot of external noise and a damp smell. I asked to be moved for my second night. This room was large with a high ceiling and a fireplace. There... More

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IHGCare, Guest Relations Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear Joe_33, Thank you for letting us know how your stay was with us. I appreciate the favorable comments about the breakfast choices and service during check in. Our aim is to provide all of our guests a unique stay and great customer service. However, I am extremely sorry for the issues that you experienced during your recent stay with... More

Milán, Italia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed December 4, 2013

Great hotel and room. We loved how the hotel itself perfectly fit the spirit of San Cristobal, while also maintaining every comfort. Friendly staff helped us with all our needs and organized trips. It has wi-fi. No gym (only two machines, basically no gym), no swimming pool, no spa. Only negative note: we reserved one of the organized trip but... More

Was this review helpful? Yes
HolidayInnSCLC, Front Office Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear Tommaso1989 we are very please to see your review about your stay with us As you mentioned before the magic of San Cristóbal de las Casas deserve a hotel that can match the mistery of the city through all its years of History. We focus on providing Great Service to our Guest and make a unique experience for every... More

Los Angeles, California
Top Contributor
114 reviews 114 reviews
33 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed November 29, 2013

Like other guests have mentioned, this hotel offers a superior location in the center of San Cristobal. It's a short distance to the Cathedral, Santo Domingo and walking streets. In November 2013, the hotel was under renovation. Due to dust, noise, long construction hours, etc., it was not pleasant at times. They accommodated a room change to the back of... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn San Cristobal - Espanol, responded to this review

Dear kaylaartt, Thank you for staying with us and providing us with your valuable feedback. I was delighted to read that after some initial issues with your room allocation, this was soon sorted and this allowed you to enjoy your stay with us. However, I apologize for any challenges encountered due to the renovation. We appreciate your feedback, as it... More

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Additional Information about Holiday Inn San Cristobal - Espanol

Address: Calle 1 de Marzo 15 | Centro, San Cristobal de las Casas 29200, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Cristobal - Espanol 3*
Number of rooms: 79
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Also Known As:
Holiday Inn San Cristobal De Las Casas
San Cristobal De Las Casas Holiday Inn
Holiday Inn San Cristobal - Espanol San Cristobal De Las Casas, Mexico - Chiapas

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