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All 72 San Cristobal de las Casas hotels

Hotel Casa de Guadalupe

3.0 of 5 Hotel   |   Real de Guadalupe 172, San Cristobal de las Casas 29230, Mexico
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A recent review
3 of 5 stars Reviewed December 2, 2013
Amy G Mission Viejo, California
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144 people have reviewed this hotel

Traveler rating
    81
    41
    11
    6
    5
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41
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Split, Croatia
1 review
2 of 5 stars Reviewed January 22, 2014

I ve stayed two days in Casa de Guadalupe around New Years. The rooms are basic and clean but cold and humid and smell badly. Basically, the fair value would be around 30-40 USD and not 100€, without breakfast included.

Was this review helpful? Yes
casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Greetings Dear Mr. Renci, Our policy is to solve and provide our clients requests, as we know that our resort is a unique hundred year property, there are measures to cover the pass of the time and also weather issues. In case that one of our guests needs more assistance to solve any matter, they can always approach and mention... More

Mission Viejo, California
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 2, 2013

I still struggle between a rating of 2 and 3, 3-? Pros: Clean, not right in the middle of town, however the town is quiet at night so it wouldn't matter No central heat but they have small space heaters if you ask for it. Hot water and soap, fresh towels daily Cons: the door to our room was 4... More

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casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Good day. Dear Amy, Our resort has an early start as the majority of our guest take tours and want to take advantage of the entire day, regarding the mexican culture, also church´s start working really early in almost all mexican cities. Late check out is always granted as long as we have availability, which changes daily, however most of... More

Taipei, Taiwan
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 27, 2013

We loved our stay at Hotel Casa de Guadalupe. It is an easy walk to the busy part of town, but the hotel is located just beyond all the hub-bub so you can relax. Our room was beautiful. Well appointed, huge, and a great bathroom. The city of San Cristobal de las Casas is lovely. We stayed for 4 nights...... More

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casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Good day. Dear Edward, thank you so much for your comments, we really appreciate them and also is very pleasent for us that your experience was marvellous. We hope to see you again in this your Home away from Home! Regards More

Merida, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 3, 2013

The place is nice, it has a colonial look with good and comfortable rooms. Breakfast was included with a good quality and the staff made an excellent job accommodating to our needs. The only problem was the last night (we stayed 5 nights) where 7 dogs were sleeping in 4 separate rooms and during all night we were unable to... More

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casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Dear friends. Thank you for sharing your comments with us, we do appeciate all points of view, however, our resort is a pet friendly kind as we have mention on our website, normally we manage to create a place where people and pets can share with unique quality. Among this, there are some ocassions when the place turns out to... More

Rome
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 20, 2013

We are a family with two kids of 15 and 13, and we stayed 4 nights, definitely enjoying our stay. The hotel is very nice, with a family feel, and the staff is friendly. The rooms are nicely decorated, although some rooms are better than others (while our room was very quiet, our kids stayed in a room that was... More

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casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review

Dear Mr. Max. In the name of your home Casa de Guadalupe, I would like to give you the thanks for taking the time to write us your comments and thoughts. This comments are really important and help us to improve our service, I shall apply all the great recomendations your send. And definetly on your next visit to this... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2013 via mobile

I had an awesome stay at Casa de Guadalupe. The service was amazing. The room was beautiful and my cousins and I really enjoyed our stay. The staff were so helpful. San Cristobal de las Casas was wonderful. I can't wait to back soon.

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casaguadalupehotel, Public Relations Manager at Hotel Casa de Guadalupe, responded to this review
Google Translation

Buenos días. Apreciamos sus comentarios, estos nos ayudan a mejorar! No dude en contactarnos y regresar a esta su casa... More

San Diego, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 9, 2013

They are really not interested in the client only on money , not in service . I contacted them for pick up at the airport and ,,,,,never showed up. When I called them they answered , take a taxi . In Chiapas Mexico ? Thank God I speak spanish . They offer in the website a package all inclusive 7... More

Was this review helpful? Yes 3
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review

Dear Customer. We regret that your stay was not satisfactory at our Hotel, despite the fact we change you to 3 different rooms. Effectively we have a package that is based on Experiences called Discovery Chiapas and includes tours, visits to museums, activities and some meals and drinks, however IT IS NOT an All Inclusive an our advertisement and the... More

Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 7, 2013 via mobile

We spent 2 nights in the Casa de Guadalupe hotel during our journey in Mexico. The hotel is a beautifull and classical colonial Mexican building. Staff and services are excellent. Particularly the hotel manager Denis has warmly welcome us and has given wonderful tips. Unfortunately the location is 15min far from the city center which is not ideal if you... More

Was this review helpful? Yes 1
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review
Google Translation

Estimado amigo. Muchas gracias por tus comentarios, nos han ayudado mucho a mejorar, parte del encanto de casa de Guadalupe... More

Rome, Italy
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 3, 2013

just 4 minute walk from the downtown but here u can apreciate the silence of the city. Our bathroom was decorate with mosaic much better to the other hotel in the city where we was before. Strongly recommended hotel.

Was this review helpful? Yes
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review

Dear Dago. Thank you very much for your good comments, it´s very imporrtant to us to know that you have a great experience here with us. Don´t forget to come and visit us, I can assure you that this experience would be even better than the last one. thanks and see you soon! More

Huatulco, Mexico
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 22, 2013

We loved our stay at Hotel Casa de Guadalupe. It is an easy walk to the busy part of town, but the hotel is located just beyond all the hub-bub so you can relax. Our room was beautiful. Well appointed, huge, and a great bathroom. There was a little street noise sometimes just because the streets are cobblestone and the... More

Was this review helpful? Yes 2
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review

Dear friend Thank you for your comments, it´s great to hear that everything was as you imagine. We hope to have you and your familiy again soon, don´t forget to mention that this woudl be a second time. Once again, thank you. More

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Additional Information about Hotel Casa de Guadalupe

Address: Real de Guadalupe 172, San Cristobal de las Casas 29230, Mexico
Phone Number:
Location: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Casa de Guadalupe 3*
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Also Known As:
Hotel Casa De Guadalupe San Cristobal De Las Casas, Mexico - Chiapas

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style
#3 Spa Hotel in San Cristobal de las Casas #4 Family Hotel in San Cristobal de las Casas
Hotel Class
Official Description (provided by the hotel)
Travel through time and live an amazing experience staying at Hotel Boutique Casa de Guadalupe.We are a quick 10 minutes from downtown San Cristobal de las Casas on Guadalupe Avenue, right in front of Guadalupe´s Cathedral. If your plan is to fly to Chiapas, you should search flights to Tuxtla Gutierrez International Airport better know as Angel Albino Corzo or Chiapa de Corzo International Airport. . This airport is 40 km (26 miles) away from the hotel. We do offer airport transportation at a surcharge.The Hotel has colonial style, with 12 comfortable suites, tastefully decorated to create an intimate atmosphere, with beautiful Talavera playing with the warm colors, cedar and mahogany floors wrapped handcrafted details. ... more   less 
Number of rooms
11

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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