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Hotel Casa de Guadalupe

Real de Guadalupe 172, San Cristobal de las Casas 29230, Mexico
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Hotel Casa de Guadalupe
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Hotel Casa de Guadalupe
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158 reviews from our community

Traveler rating
    88
    47
    12
    6
    5
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44
55
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12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 14, 2015

We meant to book another hotel with a similar name that was Very well rated... But we arrived here and it was small but cute. Very authentic Mexican style. The reception overlooks the restaurant and bar. While my husband checked in, I went over to the bar to get a bottle of water and much needed glass of wine. Next... More 

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casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Dear, Laura T. Thankyou for sharing your comments with us, these are very important and help us to imrprove our service. Be sure that we will take them in count and apply all measures. Thank you very much More 

Mexico City, Mexico
Top Contributor
432 reviews 432 reviews
34 hotel reviews
150 helpful votes 150 helpful votes
4 of 5 stars Reviewed December 4, 2014

This is a nice hotel. It is not very centric, but it is in the main street of San Cristobal. You just need to walk a few blocks down to get to all the restaurants and main attractions. The breakfast is just OK and avoid rooms with windows to the street, they can get noisy.

Was this review helpful? Yes 1
casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Dear M Torre guest, Thank you for sharing your comments with us, these are very important as they help us to improove our system each time. Keep in touch and don´t miss the renovations and changes that we will have very soon. Thanks! More 

Lexington, Kentucky
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 29, 2014

If you like Old World charm that offers modern amenities then this may be the place for you. It may be a bit off the beaten path, but if you don't mind waking it could be perfect. The staff was very accommodating and except for some street noise all was good.

Was this review helpful? Yes 1
casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Dear Mr. Don C. Thank you for sharing your comments with us, these are very important and help us to improove our service. On the name of all our personell, send you a big hug and wishh to see you soon at this your home away from home! More 

Split, Croatia
1 review
2 of 5 stars Reviewed January 22, 2014

I ve stayed two days in Casa de Guadalupe around New Years. The rooms are basic and clean but cold and humid and smell badly. Basically, the fair value would be around 30-40 USD and not 100€, without breakfast included.

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casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Greetings Dear Mr. Renci, Our policy is to solve and provide our clients requests, as we know that our resort is a unique hundred year property, there are measures to cover the pass of the time and also weather issues. In case that one of our guests needs more assistance to solve any matter, they can always approach and mention... More 

Mission Viejo, California
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 2, 2013

I still struggle between a rating of 2 and 3, 3-? Pros: Clean, not right in the middle of town, however the town is quiet at night so it wouldn't matter No central heat but they have small space heaters if you ask for it. Hot water and soap, fresh towels daily Cons: the door to our room was 4... More 

Was this review helpful? Yes 1
casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Good day. Dear Amy, Our resort has an early start as the majority of our guest take tours and want to take advantage of the entire day, regarding the mexican culture, also church´s start working really early in almost all mexican cities. Late check out is always granted as long as we have availability, which changes daily, however most of... More 

Taipei, Taiwan
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 27, 2013

We loved our stay at Hotel Casa de Guadalupe. It is an easy walk to the busy part of town, but the hotel is located just beyond all the hub-bub so you can relax. Our room was beautiful. Well appointed, huge, and a great bathroom. The city of San Cristobal de las Casas is lovely. We stayed for 4 nights...... More 

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casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Good day. Dear Edward, thank you so much for your comments, we really appreciate them and also is very pleasent for us that your experience was marvellous. We hope to see you again in this your Home away from Home! Regards More 

Merida, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 3, 2013

The place is nice, it has a colonial look with good and comfortable rooms. Breakfast was included with a good quality and the staff made an excellent job accommodating to our needs. The only problem was the last night (we stayed 5 nights) where 7 dogs were sleeping in 4 separate rooms and during all night we were unable to... More 

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casaguadalupehotel, Director Comercial at Hotel Casa de Guadalupe, responded to this review

Dear friends. Thank you for sharing your comments with us, we do appeciate all points of view, however, our resort is a pet friendly kind as we have mention on our website, normally we manage to create a place where people and pets can share with unique quality. Among this, there are some ocassions when the place turns out to... More 

Rome
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 20, 2013

We are a family with two kids of 15 and 13, and we stayed 4 nights, definitely enjoying our stay. The hotel is very nice, with a family feel, and the staff is friendly. The rooms are nicely decorated, although some rooms are better than others (while our room was very quiet, our kids stayed in a room that was... More 

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casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review

Dear Mr. Max. In the name of your home Casa de Guadalupe, I would like to give you the thanks for taking the time to write us your comments and thoughts. This comments are really important and help us to improve our service, I shall apply all the great recomendations your send. And definetly on your next visit to this... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2013

I had an awesome stay at Casa de Guadalupe. The service was amazing. The room was beautiful and my cousins and I really enjoyed our stay. The staff were so helpful. San Cristobal de las Casas was wonderful. I can't wait to back soon.

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casaguadalupehotel, Public Relations Manager at Hotel Casa de Guadalupe, responded to this review
Google Translation

Buenos días. Apreciamos sus comentarios, estos nos ayudan a mejorar! No dude en contactarnos y regresar a esta su casa... More 

San Diego, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 9, 2013

They are really not interested in the client only on money , not in service . I contacted them for pick up at the airport and ,,,,,never showed up. When I called them they answered , take a taxi . In Chiapas Mexico ? Thank God I speak spanish . They offer in the website a package all inclusive 7... More 

Was this review helpful? Yes 3
casaguadalupehotel, Director de Relaciones con Clientes at Hotel Casa de Guadalupe, responded to this review

Dear Customer. We regret that your stay was not satisfactory at our Hotel, despite the fact we change you to 3 different rooms. Effectively we have a package that is based on Experiences called Discovery Chiapas and includes tours, visits to museums, activities and some meals and drinks, however IT IS NOT an All Inclusive an our advertisement and the... More 

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