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Hacienda Don Juan Hotel

Certificate of Excellence
Prolongacion Insurgentes #162 | Barrio Maria Auxiliadora, San Cristobal de las Casas 29290, Mexico
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Best prices for: 1 room 1 guest
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Hacienda Don Juan Hotel
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Hacienda Don Juan Hotel
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92 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Absolutely wonderful grounds, you will be very well pleased! Priced well below everyone else, but should be well over a 5star resort for sure... So blessed to have found this place, will be back again for sure!

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Montreal, Canada
Top Contributor
105 reviews 105 reviews
79 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed November 28, 2014

I did not expect such nice Hacienda style and I was very sad that I only stayed only one night, I want a house like this hotel! All the decor is just so authentic and genuine. I really felt in the country side or up in the mountains or at the ranch very well preserved, clean and cozy.

Was this review helpful? Yes 1
Tuxtla Gutierrez, Mexico
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 19, 2014

Every wall, every corner has something to improve your stay in this gorgeous hotel, it might be somewhat scary to some, comfortable and cozy to others. You will not find many hotels like this in San Cristobal

Was this review helpful? Yes 2
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 25, 2014

This colonial hacienda transports you to the colonial era when the Spaniards conquered Mexico. Although not situated downtown of San Cristobal, the taxis are cheap and is a 10 min drive. The staff goes the extra mile! Want to go back already. The rooms have high ceilings with lumber beams and the walls and floor is made out of large... More 

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Mahahual, Mexico
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 11, 2014

hotel is beautiful with many antiques . Room 17 has a rotting floor with holes in the line tile. It was 54 degrees and we couldn't use the fireplace and there is no way to heat the room. This was August 8th 2014. The wifi signal is very weak and cannot use iPad except close to the reception. The television... More 

Was this review helpful? Yes 1
Morgan Hill, California
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 8, 2013

Truly enjoyed our stay in this wonderful hotel. The rooms and surroundings really makes one feel like they are staying in a classic mexican hacienda. The staff was very helpful and courteous. The rooms are very comfortable and well appointed not lacking in anything. Very quiet and clean. The gardens and landscape are wonderful with many tasteful historical artifacts placed... More 

Was this review helpful? Yes 1
Rotterdam, The Netherlands
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 10, 2013

Yes it is outside of the centre (but we had our own car) and yes the bathroom is a bit weird, but there is hot water and it is clean, but the most important is the atmosphere, youfeel like you landed in some western movie decor. Plus it has clear signs to it from the main roads.

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Sydney, Australia
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed March 5, 2013

We had our credit card overcharged by this establishment. I would be very careful about providing credit card details to them. The location is poor. I reccomend staying in the center of town. That said, the beds are very comfortable.

Was this review helpful? Yes 1
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 7, 2013

When we arrived to the hotel we where impressed from the hotel romantic look and the beautiful rooms which were very well decorated but we had several issues that made our stay unpleasant : 1. The room was not very clean. There were hair balls on the floor and the shower place looked quite dirty. 2. When we arrived to... More 

Was this review helpful? Yes 1
Roatan, Honduras
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 22, 2013

After reading the TA reviews I booked this hotel as I really like the idea of coming back to cozy dinner in front of the fireplace after a day out touring. However the restaurant was closed due to remodelling so there was no possibility to get any kind of food or drink service at the hotel. The hotel is located... More 

Was this review helpful? Yes 1
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