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Hotel Ciudad Real Centro Historico

3.5 of 5
Hotel website
Plaza 31 de Marzo No. 10 | Col. Centro, San Cristobal de las Casas 29200, Mexico
Hotel Ciudad Real Centro Historico
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A recent review
5 of 5 stars reviewed 2 weeks ago
Maximino A
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86 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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    (22)
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    (20)
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1 review
5 of 5 stars Reviewed 2 weeks ago

It is located in front of the Cathedral. We went to the restaurant in the hotel. The name is "Sensaciones de Chiapas". The food was excellent. You have to try the "Huevos a la Cazuela". Not expensive at all, spent 200 pesos for two persons.

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Medellin
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 22, 2014 via mobile

I would have written a review sooner but the wifi at the hotel sucked. We stayed here for a night and were not pleased at all. While this hotel has an incredible location, it is definitely not worth the price. The rooms are extremely dark and not very spacious. The bathrooms are also small and honestly they're a little disgusting.... More 

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Mexico City, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 7, 2014

Nice hotel in general, but noisy, because it is in front of the main plaza and they have marimba pkaying at the kiosk every night from 7 to 10 pm and if you get an interior room, the window is overlookin the hall were everybody walks and has access to see the inside of your room. The personnel working there... More 

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Montreal, Canada
Level Contributor
307 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
2 of 5 stars Reviewed March 17, 2014

We stayed here three nights and were glad to leave. Situated right in front of the centro it is a good location. But we found nicer and cheaper hotels on the streets around , specially on one of the streets closed to car circulation. The beds are hard . Very uncomfortable. What they call pillows is really ridiculous..it takes three... More 

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HotelesCiudadReal, Guest Relations Manager at Hotel Ciudad Real Centro Historico, responded to this review

Dear Guest, We appreciate the time you took to share your comments about Hotel Ciudad Real. We sincerely apologize for the inconveniences you had and for not exceeding your expectations during your visit. We are currently working on the wireless issue and we had pass along your comments to the ownership. We can guarantee that you will change your mind... More 

Australia
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed February 26, 2014

This hotel has the perfect location and is a nice building, but unfortunately I found the rooms dark and the beds uncomfortable. The hotel is also really noisy. The service was fine as was the restaurant. If it wasn't for the bed and the dark room I would recommend this hotel but I think there are better options for a... More 

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HotelesCiudadReal, Guest Relations Manager at Hotel Ciudad Real Centro Historico, responded to this review

Dear traveler, Thanks for sharing your opinion. Certainly hotel’s location is our greatest strength. We will take into consideration the issue with the beds and the dark room. We apologize for your restless night you had, but we guarantee that we will not miss a second chance to demonstrate we can exceed your expectations. Thank you again and we look... More 

sofia,bulgaria
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed January 29, 2014

good hotel, nice breakfast i stayed only 1 night in january 2014 very good for people going from mexico city to cancun you must have in mind its in the center streets are very small so arrange some parking if you travel bt y car

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HotelesCiudadReal, Director de Relaciones con Clientes at Hotel Ciudad Real Centro Historico, responded to this review

Dear guest, Thank you for sharing your opinion about Hotel Ciudad Real. We are really pleased to hear your good comments. I would like to mention that you do not have to worry about parking, the hotel counts with parking lots for all guests. Thanks again!. More 

Italy
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed December 9, 2013

I stayed at Hotel Ciudad Real following an organized tour around Mexico. The Hotel was considered a 4 stars hotel, but it is not true! The rooms are not so comfortable and very noisy, the air conditioning and the hot water were not working and none repaired during our 3 days stay. Breakfast is good with very tyipical mexican food... More 

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HotelesCiudadReal, Director de Relaciones Públicas at Hotel Ciudad Real Centro Historico, responded to this review

Dear ValeryIT, We really appreciate your comments about Hotel Ciudad Real. It is very important for us to hear your opinion in order to improve our services provided. As you said, the hotel’s location is one of our strengths; however we are sorry about the inconvenient you had in your last stayed. We are taking action to solve the problems... More 

Zurich, Switzerland
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 16, 2013

As already mentioned by other travellers location cannot be better, right at the Plaza of beautiful city of San Cristobal de las Casas. As the hotel is located in a nicely refurbished colonial building, some rooms (like the one, my agency ordered) are with windows to an inner hallway decorated as colonial lane, which wasn´t that pleasing, although the room... More 

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HotelesCiudadReal, Director de Relaciones Públicas at Hotel Ciudad Real Centro Historico, responded to this review

Dear traveler, We are glad to hear from you. Your opinion is very important for us. We are very proud that you had a good time at Hotel Ciudad Real. Allow me congratulate all the team involved in making that amazing experience. Nevertheless, we want to apologize for the frozen beer. Thanks again and hope we can see you soon!.... More 

Ciudad de México
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 30, 2013

My sugestion is to know this magical place and Area staying in the hotel that makes you confidence...in my opinion people in general are the best host ...I mean you are welcome...the food is just exquisite and cheap, the same as most of the hotels, the city has a collection of wonderfoul museums and markets, restaurants (keeep away of greasy... More 

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HotelesCiudadReal, Director de Relaciones con Clientes at Hotel Ciudad Real Centro Historico, responded to this review

Dear traveler, We were so excited while reading your lines about San Cristóbal. Thanks for visiting Chiapas, it is a great place to be in contact with nature and regional culture. Hope you come back soon!. More 

Guangzhou, China
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed October 18, 2013

The hotel location cannot be complained about-- as other reviews mention, right in the middle of town. It has a few options to eat there (I counted like 3 restaurants?) but we didn't try any of them (choosing to go out for breakfast and so on). I stayed in a room with queen size bed which was very comfy and... More 

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HotelesCiudadReal, Director de Relaciones con Clientes at Hotel Ciudad Real Centro Historico, responded to this review

Dear Guest, Thanks for giving your opinion about the hotel. We really appreciate your comments because through them we can improve our services. We would like to inform you that we are working with the wifi issue so in your next stay you can enjoy of it inside the rooms. Thanks again and looking forward to see you soon! More 

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