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Hotel Palacio de Moctezuma

2.5 of 5 Av. Benito Juarez No. 16, San Cristobal de las Casas, Mexico
Best prices for: 1 room 1 guest
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Hotel Palacio de Moctezuma
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Hotel Palacio de Moctezuma
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44 reviews from our community

Traveler rating
    8
    17
    8
    3
    8
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8
11
3
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 22, 2014

I want to tell to everyone that is a really bad hotel. The rooms are really cold and the boss is really unfriendly and rude. I was here with Avventure nel Mondo and the cleaning lady robbed us. She took my earrings and 250 euros !!! I want to say that to ensure that this unpleasant thing will happen again!!!!

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Melbourne
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 25, 2014

We came here on a tour and really loved this hotel! Most of its rooms surrounded a garden filled courtyard, and the hotel itself was initially a large home for a family that they have converted into a hotel. It is very charming and has a spanish colonial feel to it. The staff are very polite and friendly, the rooms... More 

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Toronto, Canada
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 2, 2014

This hotel is well located close to the central square. Internet works well and rooms are large. Pleasant environment inside the hotel and our price included breakfast. Compared to other hotels in San cristobal this one is a tad high.

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Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 28, 2013

Stayed as part of a Central America your. Good clean rooms and bathrooms. Very spacious rooms. It does get chilly so make sure you have thermals at night. Very close to main streets Definitely a hotel to stay in for people who are fussy about cleanliness

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essex
Top Contributor
96 reviews 96 reviews
52 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed December 21, 2013

I was introduced to the hotel by receptionist Brenda who is a very cheerful helpful girl. We had a really spacious room with a lovely big bed. We did have a problem with hot water but once we spoke to reception it was sorted out. Very pleasant staff, nice and clean nice patios to sit in and a computer in... More 

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Givat Olga
Top Contributor
92 reviews 92 reviews
29 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed November 13, 2013

I loved my stay in this hotel. It is in the center, but not on the main street,so it's very quite and not so full of people in the evenings. It has beautiful patios and two lobbies, one of them with a fireplace. It was so cosy to sit there on rainy evening. Our room was very spacious, with big... More 

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italy
Top Contributor
153 reviews 153 reviews
68 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed August 15, 2013

The whole setting is delightful, with patios, small terraces and plenty of plants and flowers. Besides, the place is very centric and it is really easy to go around the town during the day and at night. The breakfast can be had at the hotel (continental or full) for an insignificant amount but there are good places also in the... More 

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1 review
2 of 5 stars Reviewed January 2, 2013 via mobile

Despite central location and decent price, our stay here was completely marred by a rude awakening at 6am by an extremely noisy boiler!!! We rang reception immediately to inform them of this and 20 minutes later we are still waiting for it to be switched off!!!! Not happy especially when this was the one day on holiday we can get... More 

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Fredericton, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 11, 2011

This hotel had a great location right downtown in San Cristobal de las Casas, just a 5-10 minute walk to the huge market, restaurants, and bars. Outdoor-sy feel with beautiful scenery from the rooms and balconies. Very friendly staff as well. The only bad thing I would say about this hotel is that they don't have an elevator, and the... More 

Was this review helpful? Yes 2
Adelanto, California
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 4, 2011

this place was just couple of minutes from the main streets. the rooms were very clean and the staff were nice i would come back to this hotel. they also have a computer in the lobby that you can use.

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Additional Information about Hotel Palacio de Moctezuma

Address: Av. Benito Juarez No. 16, San Cristobal de las Casas, Mexico
Location: Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Palacio de Moctezuma 2.5*
Number of rooms: 49
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Also Known As:
Hotel Palacio De Moctezuma San Cristobal De Las Casas, Mexico - Chiapas

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