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Hotel Palacio de Moctezuma

Av. Benito Juarez No. 16, San Cristobal de las Casas, Mexico
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1 room 1 adult
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61 Reviews from our TripAdvisor Community

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Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

This was the hotel our tour company arranged for us. It is a cute building. The room had two double beds both of which had top sheets which were really not big enough for the bed. There was no wifi in our room. It was cold but that isn't surprising since they have no heating. Lots of blankets provided, though.... More 

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Thank Nancy H
Sacramento, California
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed September 30, 2015

I checked in and out of this hotel within an hour. The room assigned to me, "B" was cold, sparsely furnished, run down, and downright sad. There was only one outlet and it was in the bathroom making it challenging to charge my phone. The courtyard is nice as is the location. But my room was very very sad.

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1 Thank mmcquest

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 22, 2014 via mobile

I want to tell to everyone that is a really bad hotel. The rooms are really cold and the boss is really unfriendly and rude. I was here with Avventure nel Mondo and the cleaning lady robbed us. She took my earrings and 250 euros !!! I want to say that to ensure that this unpleasant thing will happen again!!!!

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2 Thank Federica R
Melbourne
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 25, 2014

We came here on a tour and really loved this hotel! Most of its rooms surrounded a garden filled courtyard, and the hotel itself was initially a large home for a family that they have converted into a hotel. It is very charming and has a spanish colonial feel to it. The staff are very polite and friendly, the rooms... More 

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1 Thank bowlie83
Toronto, Canada
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed January 2, 2014

This hotel is well located close to the central square. Internet works well and rooms are large. Pleasant environment inside the hotel and our price included breakfast. Compared to other hotels in San cristobal this one is a tad high.

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1 Thank Lolvgc
Melbourne, Australia
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 28, 2013 via mobile

Stayed as part of a Central America your. Good clean rooms and bathrooms. Very spacious rooms. It does get chilly so make sure you have thermals at night. Very close to main streets Definitely a hotel to stay in for people who are fussy about cleanliness

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Thank melbourne101
Billericay, United Kingdom
Level Contributor
136 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed December 21, 2013

I was introduced to the hotel by receptionist Brenda who is a very cheerful helpful girl. We had a really spacious room with a lovely big bed. We did have a problem with hot water but once we spoke to reception it was sorted out. Very pleasant staff, nice and clean nice patios to sit in and a computer in... More 

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Thank judybrazil
Givat Olga
Level Contributor
120 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed November 13, 2013

I loved my stay in this hotel. It is in the center, but not on the main street,so it's very quite and not so full of people in the evenings. It has beautiful patios and two lobbies, one of them with a fireplace. It was so cosy to sit there on rainy evening. Our room was very spacious, with big... More 

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1 Thank Tasta
italy
Level Contributor
201 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed August 15, 2013

The whole setting is delightful, with patios, small terraces and plenty of plants and flowers. Besides, the place is very centric and it is really easy to go around the town during the day and at night. The breakfast can be had at the hotel (continental or full) for an insignificant amount but there are good places also in the... More 

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2 Thank roseglobe
1 review
2 of 5 stars Reviewed January 2, 2013 via mobile

Despite central location and decent price, our stay here was completely marred by a rude awakening at 6am by an extremely noisy boiler!!! We rang reception immediately to inform them of this and 20 minutes later we are still waiting for it to be switched off!!!! Not happy especially when this was the one day on holiday we can get... More 

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Thank Clearthinking
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