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Hotel Tierra y Cielo

Certificate of Excellence
Av. Benito Juarez n 1 | Centro Historico, San Cristobal de las Casas 29200, Mexico
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98 Reviews from our TripAdvisor Community

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Traveler rating
    53
    28
    13
    2
    2
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20
36
4
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Zurich, Switzerland
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel looks nice, our room was clean and good sized. The bed leans and towels were very clean and bed was comfortable. The service was great, people very friendly and quick service. The first night was very noisy, kids playing around and people screaming next to the reception. Second night was free of noise.

Was this review helpful? Yes 1
Los Angeles, California
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 11, 2015

I had such a pleasant stay. The staff was fantastic and most of them remembered my name and where always making sure I made it back every evening safe (I traveled alone). The location is great because you can walk everywhere. I love the breakfast there - great green juices. My room was the one on the corner. It was... More 

Was this review helpful? Yes 1
El Paso, TX
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 1, 2015

Beautiful old house that was renovated to be a hotel. You can't do much better as far as price, location and service is concerned. People are very friendly and will take care of all your needs. Restaurant is amazing and their food offering is anything but ordinary. This place is ideal for a group because it has beautiful outdoor patios... More 

Was this review helpful? Yes 1
San Cristóbal de las Casas
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 23, 2015

Authenticity and comfort is what you will find here! It is a perfect location to stay in San Cristobal de Las Casas. The rooms are incredible beutiful and the service is amazing. You MUST go to the restaurant. The food are all local gourmet dishes! Enjoy it.

Was this review helpful? Yes 1
Portland, Oregon
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 10, 2015

Reasonably priced and perfectly situated, we spent a wonderful four days at Hotel Tierra y Cielo. Just a block and a half of the Real de Guadalupe, San Cristobal's pedestrian way in the heart of town, I started each morning by going to a nearby coffee shop to get two cafe americanos to take back to the room. It made... More 

Was this review helpful? Yes 1
ChefMarta Z, Propietario at Hotel Tierra y Cielo, responded to this review
Google Translation

Muchas gracias por compartir sus comentarios. Nos da mucho gusto que haya disfrutado de nuestro servicio en Tierra y Cielo.... More 

Perth Western Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 9, 2014

Warm welcome, friendly staff, huge comfy bed and pillows, hot water, great wi-fi, great restaurant, close to the centre and restaurants. We liked it a lot, would have been excellent except for the noise from the traffic that starts at around 7am (except Sundays). But being a hard working tourist you should be up by that time ;)

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ChefMarta Z, Director General at Hotel Tierra y Cielo, responded to this review
Google Translation

Nos da mucho gusto recibir su opinión! Gracias a sus comentarios le informamos que ya contamos con ventanas anti-ruido y... More 

Denver, Colorado
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 6, 2014

I recently stayed at this hotel during a conference in San Cristobal. The hotel is quaint and cozy and has a fantastic restaurant by the same name. I had a tremendous poached chicken dish with ripe plantains and mole that was some of the best food I have eaten in Mexico. Drinks are extremely expensive. I stayed in room #104... More 

Was this review helpful? Yes 1
ChefMarta Z, Director General at Hotel Tierra y Cielo, responded to this review
Google Translation

Gracias a sus comentarios ya contamos con ventanas anti-ruido y además tenemos habitaciones que no dan a la calle. Su... More 

Amsterdam, The Netherlands
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 22, 2014 via mobile

We were a little unlucky with the noisy street corner room. The room itself is very nice and had a good bed. The small sitting area in the courtyard looks a little outdated. They seem to have a great restaurant, but the two snacks we took in the outdoor area were both very dry of taste. So we decided not... More 

Was this review helpful? Yes 2
MartaOlivia, Gerente at Hotel Tierra y Cielo, responded to this review
Google Translation

Muchas Gracias! Lamentamos que no haya visitado el Restaurante, pero agradecemos sus comentarios sobre el ruido. Ya estamos trabajando en... More 

Shoreline, Washington
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 12, 2014

Thank you to all the people that works at this exceptional place. The comfort I experienced was immediate, but when I tried their food my body and soul was conquered completely. There is not other place where you can enjoy more San Cristobal that in Tierra y Cielo. I toured many places and visited the whole city…needless to say that... More 

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MartaOlivia, Gerente at Hotel Tierra y Cielo, responded to this review
Google Translation

Muchas gracias por su visita! Nos da mucho gusto que haya disfrutado su estancia con nosotros, será un gusto recibirlos... More 

Saltillo, Mexico
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 8, 2013

We stayed for 4 nights in this hotel, the place could be called charminig, rooms are okay, bathrooms are dark and imposible to manuever in, having old rusted faucets is not quiant. The food from the restaurant is creative, very good, but the service all around from lobby to restaurant staff is inexistent. My husband, two children and I stayed... More 

Was this review helpful? Yes 2
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