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Hotel Casa del Sotano

#13 of 108 Hotels in Oaxaca
Certificate of Excellence
Tinoco y Palacios 414 | Centro Histórico, Oaxaca C.P. 68000, Mexico
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Hotel Casa del Sotano
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Ranked #13 of 108 Hotels in Oaxaca
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
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228 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
25 reviews 25 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We searched for a nice and not so expensive hotel for our visit to Oaxaca in Semana Santa. The pictures of Casa del Sotano were really nice and also the comments, so we decided to reserve here. It was abosuletely great! As we were going to arrive late we called and asked to keep our room and they did. We... More 

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Santa Fe, New Mexico
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 16, 2015

We stayed 6 nights here, and enjoyed our lovely room and the great location. We asked for an upstairs room in the back, with a balcony, and had #24 (the Santa Teresa room). Some rooms have windows only opening to the interior walkways along the courtyard, so those don’t have much privacy. We were happy with our choice of a... More 

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Woodbury, Minnesota
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed February 14, 2015

My wife and I were delayed in Mexico City so we had to take the late Delta Flight to Oaxaca. We reserved a room on line at Casa Sotano and were pleased to find a clean, adequate room when we arrived. The room was not large with a regular sized double bed. An armoir provided space for hanging clothes and... More 

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Newcastle upon Tyne, United Kingdom
Top Contributor
265 reviews 265 reviews
63 hotel reviews
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed February 5, 2015

As our taxi pulled up outside I smiled at the vibrant orange exterior of this lovely hotel. It's decorated stylishly, is friendly and is conveniently located to explore this beautiful city on foot. Our room was basic but clean and comfortable. The bathroom was very small but adequate and I would definitely be happy to stay here again.

Was this review helpful? Yes 1
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 30, 2015

This is a lovely boutique hotel, very clean and well maintained. Location-wise it's well situated, close enough to points of attraction but far enough away to maintain a peaceful setting. The rooms are small but functional, and again, cleanliness goes a long way in my book, so this place is really quite a gem - particularly for the money. I... More 

Was this review helpful? Yes 1
Norfolk, England
Top Contributor
190 reviews 190 reviews
57 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed January 18, 2015

Very centrally located - easy walk to the Zocalo and also the restaurants near Domingo church. Room was lovely and beautifully decorated. Cleaned daily to a good standard. No wi-fi access in some of the rooms, including mine, although the reception was good in the common areas. It would cost a minimal amount to sort this out and it would... More 

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Los Angeles, CA
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 8, 2015

My family stayed at this gem for 11 nights over the Christmas-New Year Holiday. The most hospitable, friendly, comfortable, safe, pristine accommodations you could ask for. I can not understand why this amazing place isn't in the guide books. It seems to always be filled up anyway- but must give them the full kudos they deserve!

Was this review helpful? Yes 2
Oxfordshire, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 4, 2015

This hotel is in a great location for ease of getting into the centre of everything and arriving from the bus stations and airport. It feels more like a home than a hotel with simple, traditional rooms and friendly staff. For us anyway, breakfast wasn't included in the price of the room. However, their breakfast menu offers great variety, value... More 

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3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 16, 2014

We have stayed there a couple of times when in Oaxaxa. Beautiful gardens, clean and comfortable rooms with attention to extra little details. Very friendly staff. Perfect location for exploring El Centro. The only downside is the internet is sloooow and intermittent. It's ok for getting email but that's about it. Oaxaca city has great internet service so there is... More 

Was this review helpful? Yes 1
Montreal, Canada
5 reviews 5 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed December 15, 2014

This is the letter we wrote to Casa Del Sotano's Manager after our horrible experience with theft in our room in November 2014. We NEVER heard back. We feel this hotel doesn't deserve anyone's business and urge you to avoid it. "Dear sir, My fiancé and I stayed at your hotel Casa del Sotano from November 21 to 24, 2014.... More 

Was this review helpful? Yes 8
HoteldelSotano, Gerente at Hotel Casa del Sotano, responded to this review

Dear guest: We are deeply sorry about the negative memories that you have about Casa Del Sótano, because our main objective as Hotel, is to guarantee a delightful staying and overcome the expectations of our guests, every day we do our best to give a better service quality. About your comments and annoyance because of the loss of your IPad,... More 

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