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Hacienda Los Laureles-Spa

#31 of 110 Hotels in Oaxaca
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Hidalgo 21 | San Felipe del Agua, Oaxaca 68020, Mexico
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96 Reviews from our TripAdvisor Community

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Mexico City, Mexico
Level Contributor
165 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
2 of 5 stars Reviewed November 6, 2015

Here is what we wrote to the hotel , when they asked for our opinion: "Since you asked , we are sorry to tell you that Hacienda los laureles was clearly below our expectations . the issue is not with the employees , who do their best , but this hotel is not professionally managed . A few examples :... More 

Helpful?
Thank LePapito
hennef, Public Relations Manager at Hacienda Los Laureles-Spa, responded to this review

continuation of the cilly complain report The Manager does work long hours a approx 12 a day. The safe was working fine with a client the day before but we are willing to train none competence people haply how to work it Ref Green Feature point We due have a recycling program for gray water and compost recycling garden product... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 3, 2015

the site is a bit remote but it has a nice feel of an old building offers an authentic hacienda setting outside the tourists crowds is surrounded by ordinary city block that offer good view of everyday life which also a very safe and peaceful location unlike some more centrally located hotel

Helpful?
Thank Alexander T
hennef, Owner at Hacienda Los Laureles-Spa, responded to this review

Dear client of Los Laureles our staff is very happy to read your nice comments and feed back that tell us that we are doing the right things,even so bit out from down town 10 min by taxi is like nay city hotel like New York or Houston the quite hidden paradise is not excately in down town, but it... More 

Wl Lafayette
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 12, 2015 via mobile

Spent a week at this hotel attending a scientific workshop with my husband in July. Beautiful hotel, pool, spa and grounds. Hotel staff were very polite and helpful. We ate most if our meals at the hotel which were provided as part of the meeting package and found the food to be quite good. A glass of fresh fruit juice... More 

Helpful?
1 Thank francieWLafayette
hennef, General Manager at Hacienda Los Laureles-Spa, responded to this review

Many thanks for your kind and well pointed comment . Even we are not in the City center like many hotel all over the world, we try very hard to please all our clients. We been told many time by visitors our hotel is hidden and secret paradise I hope you had the same experience with us. Again thanks for... More 

San Diego, California
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 9, 2015

If you want an out of the way place to stay in Oaxaca, away from the downtown hustle and bustle, Hacienda los Laureles Spa is for you. This upscale, 5-star property is a 200 year old hacienda. It boasts 23 rooms, a large open grassy area, pool, Jacuzzi and restaurant. Hacienda los Laureles is in San Felipe, an area of... More 

Helpful?
2 Thank Luly2014
Calgary, Canada
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed April 12, 2015

We were immediately in awe when arriving at Hacienda Los Laureles. The beautiful old building and lovely grounds were well taken care of and were very impressive. We stayed in a deluxe King Room, which was very spacious and clean. The staff here were very attentive and kind, and can help arrange transport and tours. If you are looking for... More 

Helpful?
2 Thank DarieceSwift
Calgary, Canada
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed April 6, 2015

The building and the grounds here are well manicured and very impressive! We stayed for 5 nights and had a great time here. The staff were very helpful and when we were having issues with our hot water, they were there, right away to fix it. Our deluxe King Room was very spacious and having a heater in the room... More 

Helpful?
1 Thank Nicolas W
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed November 30, 2014

One can only assume from other more positive reviews that this hotel has seen better days. The gardens are magnificent and well cared for and if the same level of maintenance had gone into the hotel , perhaps it would be better. It is a sad, dull, dingy place. Our room was large, I believe they called it de luxe,... More 

Helpful?
5 Thank Judek34
hennef, Manager at Hacienda Los Laureles-Spa, responded to this review

I wont even bothe to answer you complain because my employees told me you started already at check complaining because our hotel is only 10 min. to the Zocalo big deal whopeee More 

Monterrey, Mexico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 6, 2014 via mobile

I visited this hotel with the idea of having my wedding there. After speaking with the staff, watching many piand the visiting it, I fell in love with the hotel and confirmed the place for my wedding. Beautiful rooms, gardens and delicious food. Had my wedding here and everything went perfect, every little detail was taken in consideration and the... More 

Helpful?
1 Thank cavilav
hennef, Owner at Hacienda Los Laureles-Spa, responded to this review

Dear Future Honeymooner Mnay thanks for you kind but possitive report also lease tell us what else we can due to improve To bad I did not got to met you on your visit to my hotel but be rest asured I will make a effort to meet you, wants you return for your final details of your- up comming... More 

Whittier, California
2 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 6, 2014

This Hotel is a little bit far away from de city, but is beautiful, the rooms are decorated in Antique Style but with all the modernity possible, the gardens are a dream come true, the kitchen is excellent and the service people are the best, we spend our vacations here and definitely I want to come back!!!

Helpful?
2 Thank Dirocami
hennef, Owner at Hacienda Los Laureles-Spa, responded to this review

Dear Visitor Sorry for my delayed response to your nice comments on trp ad. yes we are a bit away for teh city center Thats why this hotel makes a different to be away from the noice smoke and traffic hazarsds a hidden paridise ******* yes a bit inconvinient but special our staff enjoyed very much you coomentsand still will... More 

Dana Point, California
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 30, 2014

This hotel is really a very special, sweet private oasis in a quiet, northern section of Oaxaca city. The beautiful gardens are what will first impress you, sizeable and gorgeously maintained garden with pool, breakfast patio, and even an authentic temazcal on the grounds. Once you settle in, you will start to really appreciate the more subtle touches to this... More 

Helpful?
1 Thank miakim
hennef, Owner at Hacienda Los Laureles-Spa, responded to this review

Dear honorable client I must apolocy for my delayed response reading your very detailed trip report many thanks for noticing the garden and other detail yes we ayr not in the city center but locatin I selected when making this private home or former Hacienda from the late 1890 in to a hotel with the idea been different,*** than in... More 

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