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All 282 Mexico City hotels

Cityexpress Insurgentes Sur

2.0 of 5 Hotel   |   Av. Insurgentes Sur 1581 | Col. San José Insurgentes Del. Benito Juárez, Mexico City 03900, Mexico
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Cityexpress Insurgentes Sur
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46%
Ranked #190 of 282 hotels in Mexico City
A recent review
3 of 5 stars Reviewed January 22, 2014
AJMNDC Alexandria, Virginia
  • Overview
  • Reviews (42)
  • Photos (17)
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42 people have reviewed this hotel

Traveler rating
    2
    15
    16
    4
    5
See reviews for
7
6
5
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed February 24, 2014

I had stayed in another two hotels in Mexico City and this one surprised me with their lack of service, policies, training, customer relations and care... It´s unbelievable. I will list a couple of things so you can figure why not to choose this hotel: - First thing on arrival they have a promo with 15th off. How lucky I... More

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Alexandria, Virginia
Contributor
15 reviews 15 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 22, 2014

My mom, husband and I stayed here for 3 nights in November for a wedding. The check-in process was longer than expected but the girl was in training. unfortunately no one thought to help her when she was having trouble. Later we noticed that they charged us way more for the room than originally planned so we had to work... More

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Marlen C, Guest Relations Manager at Cityexpress Insurgentes Sur, responded to this review

Dear guest, We appreciate the valuable feedback that you have sent us, talking about the inconveniences with the room and coffee is very important that you let us know this and any situation immediately through our front desk area in charge to help you, We are working in these areas of opportunity waiting to having you soon. More

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed January 1, 2014

It's a pretty bland hotel. I'm pretty sure that you can find something with more character and amenities at about the same price. I stayed here because it was close to where my friend lives, but now that I know the city a little bit better I would feel comfortable staying elsewhere. Desk help was friendly and helpful, but the... More

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Marlen C, Guest Relations Manager at Cityexpress Insurgentes Sur, responded to this review

Dear Guest We just want to send a short note to say that we are aware of the drawback of our hotel. We commit ourselves to continue to improve our services to meet 100% with your needs. Thank you very much and hope to see you there at other times We remain at your entire disposal, we parted. More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 13, 2013

Well I went there to make a reservation and pay for the days my family would stay there, the day they came in my family called me saying that the lady didn't recognize not even the payment but the reservation either. Later when I went there to visit them I found a lot of thrash and old mattresses on the... More

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Marlen C, Guest Relations Manager at Cityexpress Insurgentes Sur, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to your comment.... More

London, England, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 3, 2013

This hotel is in the south so very convenient for places such as Coyoacan, UNAM, San Angel, etc., but not so close to the city centre, Condesa, Polanco, etc. If your trip is focused in the south of the city, this is a good place to stay: very comfortable rooms, excellent service, good value. The breakfast is very simple and... More

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Marlen C, Guest Relations Manager at Cityexpress Insurgentes Sur, responded to this review

Good afternoon Mauricio, Thanks for contacting us, it is a pleasure to know that your stay in our hotel City Express Insurgentes, meet your expectations and know that our standards of service and quality, made ​​to feel very comfortable during their stay. We said goodbye to you, but first thank you for your preference. Best Regards More

San Diego, CA
Top Contributor
126 reviews 126 reviews
22 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed June 2, 2013

We chose this hotel based on the location, and it worked well for us. The hotel is pretty new, and is very clean and modern and safe. The staff is very friendly, attentive and helpful. There are two restaurants with entrances on the lower floor of the hotel- we enjoyed the Argentine restaurant (El Diego) but did not try the... More

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ControlCalidad, Guest Relations Manager at Cityexpress Insurgentes Sur, responded to this review

Dear Guest, Thank you very much for taking the time to let us know that our hotel City Express Insurgentes exceeded their expectations and have made ​​me feel very comfortable. We appreciate the confidence he had in sharing their experience Thank you very much and hope to keep their presence on other occasions Regards More

Buenos Aires, Argentina
Top Contributor
76 reviews 76 reviews
33 hotel reviews
143 helpful votes 143 helpful votes
3 of 5 stars Reviewed February 25, 2013

If you are looking for a hotel that is more to South, ie closer to San Angel, Coyoacan, or the business cluster around Plaza Inn, or the Torre Insurgentes, this hotel is definitely a budget option. Not as fancy as nearby Fiesta Inn, but also better priced. The hotel is clean, beds good, free WiFi works, and the breakfast buffet... More

Was this review helpful? Yes 1
ControlCalidad, Director de Relaciones con Clientes at Cityexpress Insurgentes Sur, responded to this review

Dear Guest, It is our pleasure to host you at City Express Insurgentes. Thank you very much for taking the time to share your comments with us. We are happy to know that the quality of the service met your expectations, that you had a comfortable stay and that the hotel´s location worked great for both your transportation and entertainment... More

Leon, Mexico
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 12, 2012

I really enjoyed the staying (it's not an incredible hotel but I have no complaints). The workers were very polite and efficient. The have buffet breakfast included. The rooms are comfortable, with double beds. They have a Vips down the stairs, that may be helpful. And the MetroBus is very accessible (that way you can travel easier around the city).... More

Was this review helpful? Yes 1
CalidadyServicio, Guest Relations Manager at Cityexpress Insurgentes Sur, responded to this review

Dear Guest, It is our pleasure to host you at City Express Insurgentes. Thank you very much for taking the time to share your comments with us. We are happy to know that the quality of the service met your expectations, that you had a comfortable stay and that the hotel´s location worked great for both your transportation and entertainment... More

Aberdeen
Top Contributor
231 reviews 231 reviews
73 hotel reviews
114 helpful votes 114 helpful votes
3 of 5 stars Reviewed January 4, 2009

Comfortable rooms - a double bed in every single room; two in a double. Buffet breakfast included. VIPs restaurant in the building; Sanborne's in the shopping mall next door; and lots of other restaurants around. Well down in the south of the city. On a major highway, but the soundproofing is excellent.

Was this review helpful? Yes 2
Seattle Area
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 5, 2007

This City Express is a new hotel located in the south part of Mexico City. It was relatively convenient for us as a place to stay while visiting our daughter, who attends and lives near UNAM. Being on Insurgentes, it's easily accessible by the MetroBus and there are lots of restaurants nearby. The decor is pretty sterile with no connection... More

Was this review helpful? Yes 3
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Additional Information about Cityexpress Insurgentes Sur

Address: Av. Insurgentes Sur 1581 | Col. San José Insurgentes Del. Benito Juárez, Mexico City 03900, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Cityexpress Insurgentes Sur 2*
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Also Known As:
Cityexpress Insurgentes Sur Hotel Mexico City
Cityexpress Insurgentes Sur Mexico City

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access
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Number of rooms
159

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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