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City Express Plus Insurgentes Sur

Av. Insurgentes Sur 1581 | Col. San José Insurgentes Del. Benito Juárez, Mexico City 03900, Mexico
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1 room 1 adult
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City Express Plus Insurgentes Sur
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90 Reviews from our TripAdvisor Community

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Melbourne, Australia
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed December 6, 2015 via mobile

Hotel was very well located for our purposes. 10 minutes walking from Mexican INEE. Near to galerias insurgentes, a mall were you can do some shopping. Facilities were good, breakfast included and plenty to eat. Room was clean and bed was quite comfortable. Good size bathroom. Located in front of metrobus station. I recommend.

Helpful?
Thank Verdecillo
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Estimado Verdecillo, Thank you for choosing our hotel for your last trip to Mexico City, pleased to hear how the hotel made a lasting impression, and thank you for sharing your valuable comments in the tripadvisor community, We look forward to your next visit. More 

Mexico City, Mexico
Level Contributor
3 reviews
3 of 5 stars Reviewed September 7, 2015

Nice room and service, rest is assured. Cable TV, free ice, vending machine, some expected services You can have a healthy cold breakfast for free. If you wish something else there is a restaurant aside of the hotel at reasonable prices.

Helpful?
Thank Reds71
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 31, 2015 via mobile

Nice clean and confortable hotel, we stayed for 2 nights on a bussines trip. Breakfast is good and has a nice variety. Staff is friendly and helpfull. This hotel is near a theater , restaurants and a supermarket.

Helpful?
Thank Tatiana A
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

North Vancouver, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 31, 2015

A very nice, well kept hotel in the South of Mexico city. Not far from the airport, good access to key destinations in the centre and southern part of Mexico city. Great restaurants in the lower level: Argentinean and a diner. Shopping centre a block away, theatre half a block away, etc. Highly recommended taxi service coordinated by the hotel.... More 

Helpful?
Thank mecr240769
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Canadian at large
Level Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed April 24, 2015 via mobile

Stayed here 5 nights for business. If you have to be Ave. Insurgentes south, this is convenient. The metrobus station is in front of the hotel, easy ride uptown too. Rooms are small, clean with basic amenities. For an extended stay it is cramped. Breakfast is too basic and too local. We do not eat black beans and tostadas for... More 

Helpful?
1 Thank Nofoodie
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the reception, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 21, 2015

The hotel is clean, great location,front desk and room service staff is very accommodating and friendly. The only thing it doesn't have any ventilation and gets very stuffy,but I will definitely go back.

Helpful?
Thank monicae2
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Monica, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City ExpressPlus Insurgentes did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Maidenhead, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 22, 2015

The hotel is meticulously clean and everything works. Staff are friendly and helpful. Most patrons appear to be the younger crowd, here for training courses etc. They are no trouble though. The hotel is 'minimalist' in that it has no bar, no restaurant (except for a breakfast room). They don't mind you taking drinks to your room though (no minibar).... More 

Helpful?
Thank Michael B
Marlen C, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with wi fi as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you as you... More 

Los Angeles, California
Level Contributor
18 reviews
7 hotel reviews
3 of 5 stars Reviewed August 21, 2014

we stayed at this hotel for two weeks because it was very close to the conference center. The room was reasonably spacious and included a fridge and a microwave. The staff were very friendly and helpful in every respect. The only negatives were that the breakfast was pretty basic and the water pressure in the basin in the room was... More 

Helpful?
Thank Hanafi F
Marlen C, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review
Google Translation

Estimado Huésped, Gracias por contactarnos, es para nosotros un placer el que nos haya dado la oportunidad de recibirlo y... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed February 24, 2014

I had stayed in another two hotels in Mexico City and this one surprised me with their lack of service, policies, training, customer relations and care... It´s unbelievable. I will list a couple of things so you can figure why not to choose this hotel: - First thing on arrival they have a promo with 15th off. How lucky I... More 

Helpful?
1 Thank Ramafon

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Alexandria, Virginia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 22, 2014

My mom, husband and I stayed here for 3 nights in November for a wedding. The check-in process was longer than expected but the girl was in training. unfortunately no one thought to help her when she was having trouble. Later we noticed that they charged us way more for the room than originally planned so we had to work... More 

Helpful?
Thank AJMNDC
Marlen C, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear guest, We appreciate the valuable feedback that you have sent us, talking about the inconveniences with the room and coffee is very important that you let us know this and any situation immediately through our front desk area in charge to help you, We are working in these areas of opportunity waiting to having you soon. More 

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