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City Express Plus Insurgentes Sur

Av. Insurgentes Sur 1581 | Col. San José Insurgentes Del. Benito Juárez, Mexico City 03900, Mexico
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1 room 1 guest
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74 Reviews from our TripAdvisor Community

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Traveler rating
    4
    33
    27
    5
    5
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12
10
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42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (74)
  • Mar-May only
    (21)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (16)
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Canadian at large
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed April 24, 2015

Stayed here 5 nights for business. If you have to be Ave. Insurgentes south, this is convenient. The metrobus station is in front of the hotel, easy ride uptown too. Rooms are small, clean with basic amenities. For an extended stay it is cramped. Breakfast is too basic and too local. We do not eat black beans and tostadas for... More 

Was this review helpful? Yes 1
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the reception, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 22, 2015

The hotel is clean, great location,front desk and room service staff is very accommodating and friendly. The only thing it doesn't have any ventilation and gets very stuffy,but I will definitely go back.

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Monica, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City ExpressPlus Insurgentes did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Maidenhead, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 22, 2015

The hotel is meticulously clean and everything works. Staff are friendly and helpful. Most patrons appear to be the younger crowd, here for training courses etc. They are no trouble though. The hotel is 'minimalist' in that it has no bar, no restaurant (except for a breakfast room). They don't mind you taking drinks to your room though (no minibar).... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with wi fi as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you as you... More 

Los Angeles, California
Level Contributor
16 reviews
6 hotel reviews
3 of 5 stars Reviewed August 21, 2014

we stayed at this hotel for two weeks because it was very close to the conference center. The room was reasonably spacious and included a fridge and a microwave. The staff were very friendly and helpful in every respect. The only negatives were that the breakfast was pretty basic and the water pressure in the basin in the room was... More 

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Marlen C, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review
Google Translation

Estimado Huésped, Gracias por contactarnos, es para nosotros un placer el que nos haya dado la oportunidad de recibirlo y... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed February 24, 2014

I had stayed in another two hotels in Mexico City and this one surprised me with their lack of service, policies, training, customer relations and care... It´s unbelievable. I will list a couple of things so you can figure why not to choose this hotel: - First thing on arrival they have a promo with 15th off. How lucky I... More 

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Travelers are raving about these Mexico City hotels

Alexandria, Virginia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 22, 2014

My mom, husband and I stayed here for 3 nights in November for a wedding. The check-in process was longer than expected but the girl was in training. unfortunately no one thought to help her when she was having trouble. Later we noticed that they charged us way more for the room than originally planned so we had to work... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear guest, We appreciate the valuable feedback that you have sent us, talking about the inconveniences with the room and coffee is very important that you let us know this and any situation immediately through our front desk area in charge to help you, We are working in these areas of opportunity waiting to having you soon. More 

Seattle, Washington
Level Contributor
3 reviews
3 of 5 stars Reviewed January 1, 2014

It's a pretty bland hotel. I'm pretty sure that you can find something with more character and amenities at about the same price. I stayed here because it was close to where my friend lives, but now that I know the city a little bit better I would feel comfortable staying elsewhere. Desk help was friendly and helpful, but the... More 

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Marlen C, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest We just want to send a short note to say that we are aware of the drawback of our hotel. We commit ourselves to continue to improve our services to meet 100% with your needs. Thank you very much and hope to see you there at other times We remain at your entire disposal, we parted. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 13, 2013

Well I went there to make a reservation and pay for the days my family would stay there, the day they came in my family called me saying that the lady didn't recognize not even the payment but the reservation either. Later when I went there to visit them I found a lot of thrash and old mattresses on the... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to your comment.... More 

London, England, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 3, 2013

This hotel is in the south so very convenient for places such as Coyoacan, UNAM, San Angel, etc., but not so close to the city centre, Condesa, Polanco, etc. If your trip is focused in the south of the city, this is a good place to stay: very comfortable rooms, excellent service, good value. The breakfast is very simple and... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Good afternoon Mauricio, Thanks for contacting us, it is a pleasure to know that your stay in our hotel City Express Insurgentes, meet your expectations and know that our standards of service and quality, made ​​to feel very comfortable during their stay. We said goodbye to you, but first thank you for your preference. Best Regards More 

San Diego, CA
Level Contributor
166 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed June 2, 2013

We chose this hotel based on the location, and it worked well for us. The hotel is pretty new, and is very clean and modern and safe. The staff is very friendly, attentive and helpful. There are two restaurants with entrances on the lower floor of the hotel- we enjoyed the Argentine restaurant (El Diego) but did not try the... More 

Was this review helpful? Yes
ControlCalidad, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest, Thank you very much for taking the time to let us know that our hotel City Express Insurgentes exceeded their expectations and have made ​​me feel very comfortable. We appreciate the confidence he had in sharing their experience Thank you very much and hope to keep their presence on other occasions Regards More 

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