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Casa Comtesse

Certificate of Excellence
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Benjamin Franklin 197, esq con Ometusco | Colonia Hipodromo Condesa, Mexico City 06100, Mexico
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292 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Greater Melbourne, Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We knew we were in for a treat by the way the staff responded to my emails. Upon arriving the staff were extremely kind, courteous and helpful by making sure we were happy and answering any questions we had. We were told that we'd feel right at home in no time and that's exactly what happened. The rooms were clean... More 

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London, United Kingdom
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Five of us stayed at Casa Comtesse a few weeks ago. The whole experience was fantastic. The decor in the rooms were unique, arty and really used all of the beautiful space in the old mansion. The staff were so welcoming and helpful. Fantastic hosts, even inviting us to join them for a drink of Mezcal one evening. The food... More 

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casacomtesse, Director de Recepción at Casa Comtesse, responded to this review

¡Hola, Simonalissa! We perfectly remember all of you! thanks to you for being here and for chosing our home as the place for resting after your conferences. We love our guests feel like home in our Casa and we hope to see you and have you here next time you come to Mexico...and we can have another mezcal!!! Best regards... More 

Florence, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Casa Comtesse over the Christmas Holidays and could not have been happier with our choice. The house is beautifully decorated and the hospitality was exceptional. Because we booked late and it was high season, we ended up staying in three different rooms: we loved them all! What a great start to a special vacation and absolutely a... More 

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casacomtesse, Director de Recepción at Casa Comtesse, responded to this review

¡Hola, Bruce! It's been a real pleasure to have you with us in Casa Comtesse! We really appreciate your comments as our main goal is to make our guests feel like home! besides we are constantly working on making improvements to our house...next time you came to Casa Comtesse you may find some changes that we hope you enjoy... Best... More 

Queretaro, Mexico
Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This b&b is a great place to stay.the rooms are very nice, the bed and the pillows are great! I slept like a baby! It's location is great, you can walk to different streets in condesa and is super close to Nuevo León street where you can find tons of bars and restaurants. It is very close to a metrobus... More 

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casacomtesse, Propietario at Casa Comtesse, responded to this review

So happy to read your comment ! Casa Comtesse team is doing his best effort to receive you in Mexico ! you know that you have a house now in Mexico City ! hope to see you very soon :-) saludos ! Thomas & Team More 

San Francisco, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2015

As a first time visitor to Mexico City, I was looking for a nice, quiet and safe place striking distance from the main places of interest. Casa Comtesse was that and much more. While the outside is fairly nondescript, the inside is beautifully decorated and our room (Oriente) was fantastic. It combines old world charm with modern luxuries which are... More 

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casacomtesse, Director de Recepción at Casa Comtesse, responded to this review

¡Hola, Jay! Thank you so much for your kind words! we really celebrate that your first visit to Mexico was pleasant and that Casa Comtesse offered you the combination of security, comfort and amusement you were searching for. We also try to give our guests the pleasure of enjoying the advantages of a modern accomodation that tries to keep the... More 

Chula Vista, California, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 16, 2015

Location was great. House was clean and comfy. Service was excellent. It was a pleasure to stay and recommend it highly. For any one who would want to experience it the Metro bus line is righting front and metro station is just a few block away. Great places to eat in area

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casacomtesse, Director de Recepción at Casa Comtesse, responded to this review

¡Hola, Evelyn! We really appreciate your kind words! thank you so much for chosing Casa Comtesse! Indeed we try our guests to feel our accomodation is clean, safe and comfortable. We think that the house is well located in the Condesa neiborghood and we celebrate that you had transportation facilities very near to go wherever you wanted to! Hope to... More 

Amsterdam, The Netherlands
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 10, 2015

Casa Comtesse is a wonderful oasis of sophistication, style and peace in the crazy chaotic urban sprawl that is Mexico City. Casa Comtesse is beautifully decorated and appointed, beds are incredibly comfortable, linens are of a very high quality and the bedrooms and common rooms are immaculately clean. The entire casa is filled with wonderful contemporary and classic Mexican Art... More 

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casacomtesse, Director de Recepción at Casa Comtesse, responded to this review

¡Hola citizenoftheplanet! The entire staff of Casa Comtesse say: Thank you very much for your kind words! it was our pleasure to have you here as our guest for a whole week and help you discover this overcrowded but incredibly interesting city...you were particularly sensitive to our culture and the environment we try to keep in our house, which indeed... More 

Istanbul, Turkey
1 review
5 of 5 stars Reviewed June 1, 2015

The location: Very centrally located in a beautiful neighbourhood of Condesa. The area is very green and safe. It is full of good restaurants and bars and you have got plenty of options to choose from. Condesa is also close to Roma neighbourhood which is a nice place to go out for drinks. The neighbourhood is also close to key... More 

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casacomtesse, Director de Recepción at Casa Comtesse, responded to this review

¡Hola Faik! Thank you very much for your kind words! It was our pleasure to have you here and help you find the best way to visit and meet the most interesting sites of Mexico city. Thank you very much also for your special mention to the receptionists as we try to be the link between our guests, the house... More 

Ravenna, Italy
Level Contributor
3 reviews
4 of 5 stars Reviewed May 21, 2015

The hotel (an old house) is very nice, the owner Thomas and all the staff (Melissa, Alberto and everybody) are very professional, helpful and friendly. Very well located, it is a good choice to visit mexico City.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed May 15, 2015

I booked my stay witout much research and I was blown away. The check in was really smooth and quick, I got shown the house and explained about the area straight away. I don't speak spaninsh and I was pleased all the staff did. Being in one of the biggest cities in the world, the casa is situated on a... More 

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casacomtesse, Director de Recepción at Casa Comtesse, responded to this review

¡Hola, Marta! Thank you so much for your comments! It was our pleasure to receive you in our house and find out that you felt comfortable. We think that a good accomodation has to reunite different characteristics in order to offering an adequate service: clean rooms, good environment, good quality food, good connections to transport etc. and we are delighted... More 

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