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NH Collection Mexico City Santa Fe

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Juan Salvador Agraz, 44 | Santa Fe, Cuajimalpa, Mexico City 05109, Mexico
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NH Collection Mexico City Santa Fe
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NH Collection Mexico City Santa Fe
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227 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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San Jose, California
1 review
5 of 5 stars Reviewed May 21, 2015

I like the hotel design and they offered great service. I would stay with them again! They offered a great breakfast buffet and their coffee was very nice. There was Starbucks across the street, but I never had the urge to go. There coffee was that good. I recommended it.

Review collected in partnership with NH Hotels

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María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Gilberto I would like to thank you for your kind comments and for share your experiencie during your stay at NH Collection Mexico City Santa Fe Our Antiox is a very complete, varied and healthy buffet breakfast and since last year we have Nespresso in all our rooms with 3 shoots of coffee included daily, we are so happy... More 

Tampa, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 21, 2015

My compliments to the Management for putting together such an incredible staff. First impressions are important, they were especially friendly, helpful and professional. Not only that, I have never seen such beautiful smiles behind a counter at any hotel. Usually a team of three greeted me from the from desk as I entered and while they would change shifts during... More 

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María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Michael: We would like to thank you for the time you took to write your experience during your stay at the hotel NH Collection Mexico City Santa Fe and for your positive comments All the staff at the front desk and Restaurant already know your kind comments and we are so happy to hear that you had had an... More 

London, United Kingdom
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 20, 2015

The hotel is in good location, in Santa Fe, close to many businesses, but quite far to the old city center. The room was spacious, comfortable. I had one unpleasant experience when one of the "clean" towels in the bathroom was dirty with a large stain on it. Disgusted I put it away without using it. However, on the next... More 

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest We deeply appreciate you have shared with us your comments, which are very important for us, allowing us to identify areas for improvement I want to offer you a huge apology for the incident you had with the towel, I had a talk with the maids to strengthen our procedures, I am very sorry for this incident I... More 

Sao Paulo, SP
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 27, 2015

In general, I'm happy with the hotel, however, the breakfast is one of the greatest point. I din't like the facture, once the information is grouped by subject. I prefer the expenses described day by day.

Review collected in partnership with NH Hotels

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María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest Thank you very much for your kind comment, We all at the hotel are very happy to see that you jave a nice stay in our hotel We are working very hard in order to provide the best service to our guest, our principal goal its that you have an excellent stay and feel like at home Would... More 

London, United Kingdom
Level Contributor
140 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed March 24, 2015

This is a good Hotel in the Santa Fe area of town. The staff are good and the breakfast and one evening meal I had was great. The rooms are clean and cheerful and it is not too far to walk to the Mall.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear guest I would like to thank you for your nice comments about your experience you had in your last stay at NH Collection Mexico City Santa Fe Me and all staff are very happy to see that you had a great experience with the service, the food and beverage and with the facilities, we are doing our best in... More 

Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 26, 2015

I have tried several hotels on the are and this is definitely the one I like most. The breakfast is really much better that others I have stayed in and the staff is really nice and professional. I am not a heavy user of the hotel services other than wifi and breakfast. Another advantage is that it is at walking... More 

Review collected in partnership with NH Hotels

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María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Roberto Thank you very much for the time you took to leave us your kind comment, I deeply appreciate it We are so happy you have had a good stay in our hotel and that you consider us the best hotel in Santa Fe We are working very hard to deliver the best service and the best experience to... More 

Singapore, Singapore
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 13, 2015

Rooms are clean and view on mexico is very nice. Prices are ok. Nevertheless, if you go in winter, prepare to be cold : the breakfast place was around 15 degrees celcius when i stayed there (mid feb). As in many places in mexico, there is no heating in the common part, which is not a problem during most of... More 

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear guest, Thank you very much for your comments, your opinion is very important to us in order to improve the service, our goal is achieve the excellence. We are taking actions with the music in the corridors and the heating in our restaurant. We really hope in you next visit to Santa Fe we could have you here. Receive... More 

Washington DC, District of Columbia
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 27, 2015 via mobile

We spent days around Christmas at the hotel. It is very well located, walking distance from Santa Fe shopping mall with many excellent restaurants close by. It is an excellent quality-price option in Santa Fe. Our room was big and spacious and allowed us to feel at home far away from home. If breakfast is not included in your daily... More 

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María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Adriana Thank you very much for your kind comment about NH Collection Mexico City Santa Fe We all are very happy knowing that you enjoyed your stay with Us I would like to thank you also for your preference and I hope be able to be your host in a near future again I hope to hear from you... More 

Madrid
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 13, 2015

The hotel has very spacious and comfortable rooms. It is in a convenient location in Santa Fe (which is a part of the city not always easy to navigate smoothly), with plenty of restaurants and bars conveniently located in the vicinity (although the hotel restaurant itself has a very good offer). It also located near a shopping mall. They offer... More 

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María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest (Mr Campa) Please receive a cordial greeting from all the staff including myself We want to thank you for your kind words about the hotel and the service, we are so happy that you had a nice stay and when you realized that you forgot your pesonal bolongings you have found a quick responce from us We really... More 

Santo Domingo
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 23, 2014

I stayed one week in November for a busines trip. The hotel is very good, comfortable, clean rooms, it's right behind the Centro Comercial Santa Fe, it has good restaurants around and close to business area of Santa Fe. Taxis from hotel are more expensive than the ones requested by phone. Breakfast is very good and many diverse options everyday

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest Thank you very much for your comment, We appreciate it so much as it allow us to identify areas for improvement or to see if we are fullfilling our goal that is to get your complete satisfaction in our services Thank you very much also for your preference for NH Hotel Group in special for NH Collection Santa... More 

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