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NH Collection Mexico City Santa Fe

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Juan Salvador Agraz, 44 | Santa Fe, Cuajimalpa, Mexico City 05109, Mexico
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1 room 1 guest
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NH Collection Mexico City Santa Fe
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240 Reviews from our TripAdvisor Community

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Traveler rating
    144
    62
    20
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Bogota, Colombia
Level Contributor
1 review
5 of 5 stars Reviewed 4 days ago NEW

Service and food were very good. For business purposes it is a great location, a lot of offices are nearby and you have one of the biggest malls in Mexico DF walking distance. Great rooms and amenities also. Wifi included and very fast.

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Enrique Thank you very much for your nice comments and for the time you took to share your experience in NH Collection Mexico City Santa Fe We are very happy to hear that you had an excellent stay with us, For all the staff is very important to make feel all our guest as at home and we do... More 

Fairfax VA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Comfortable, convenient, clean and modern. Had a mixup with my reservation of my own doing and the Front Desk staff (friendly) took care of it well. Upon checkout the was a price discrepancy and again the (friendly) Front Desk staff took care of it well. Nice doing area/breakfast, wifi was smooth.

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest Thank you very much for the time you took the share your experience with us I apoligize for the inconveniences you found during your stay but I am glad that the staff could fix them inmediately For all the staff is so important that all guest and clients have and excellent exoerience and we work hard in order... More 

Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The service at the hotel was not great coupled with the fact that while it is an international hotel not much English is spoken. The room was adequate but not much clothing space and I had to leave much of my clothing in my suitcase. The bathroom was only equipped with a shower and while that is fundamentally not a... More 

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest Thank you very much for the time you took to share your comments, they are very important to improve our service I am so sorry that you did not get a good service and I would like to apologize with you, we are working hard in order to give an excellent service, however we see thanks your comments... More 

Mexico City, Mexico
1 review
5 of 5 stars Reviewed 1 week ago

We held a multi company 3 days meeting in Mexico City with people coming from 6 countries and after looking for options around Mexico City we choose to go with NH Collection Hotel, I did a recognition visit to see the place for myself: the hotel lobby, the restaurant, gym, and rooms, surrounding areas, ease of access, etc. The reservation... More 

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Rodolfo Thank you very much for your kind comment regarding the service at NH Collection Mexico City Santa Fe For the entire staff is very important that all our customer and guests have a great experience at the hotel, will be my pleasure to share your comments as this is a good incentive to still working hard We hope... More 

San Jose, California
1 review
5 of 5 stars Reviewed May 21, 2015

I like the hotel design and they offered great service. I would stay with them again! They offered a great breakfast buffet and their coffee was very nice. There was Starbucks across the street, but I never had the urge to go. There coffee was that good. I recommended it.

Review collected in partnership with NH Hotels

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María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Gilberto I would like to thank you for your kind comments and for share your experiencie during your stay at NH Collection Mexico City Santa Fe Our Antiox is a very complete, varied and healthy buffet breakfast and since last year we have Nespresso in all our rooms with 3 shoots of coffee included daily, we are so happy... More 

Tampa, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 21, 2015

My compliments to the Management for putting together such an incredible staff. First impressions are important, they were especially friendly, helpful and professional. Not only that, I have never seen such beautiful smiles behind a counter at any hotel. Usually a team of three greeted me from the from desk as I entered and while they would change shifts during... More 

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Michael: We would like to thank you for the time you took to write your experience during your stay at the hotel NH Collection Mexico City Santa Fe and for your positive comments All the staff at the front desk and Restaurant already know your kind comments and we are so happy to hear that you had had an... More 

London, United Kingdom
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 20, 2015

The hotel is in good location, in Santa Fe, close to many businesses, but quite far to the old city center. The room was spacious, comfortable. I had one unpleasant experience when one of the "clean" towels in the bathroom was dirty with a large stain on it. Disgusted I put it away without using it. However, on the next... More 

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest We deeply appreciate you have shared with us your comments, which are very important for us, allowing us to identify areas for improvement I want to offer you a huge apology for the incident you had with the towel, I had a talk with the maids to strengthen our procedures, I am very sorry for this incident I... More 

Sao Paulo, SP
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 27, 2015

In general, I'm happy with the hotel, however, the breakfast is one of the greatest point. I din't like the facture, once the information is grouped by subject. I prefer the expenses described day by day.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest Thank you very much for your kind comment, We all at the hotel are very happy to see that you jave a nice stay in our hotel We are working very hard in order to provide the best service to our guest, our principal goal its that you have an excellent stay and feel like at home Would... More 

London, United Kingdom
Level Contributor
147 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed March 24, 2015

This is a good Hotel in the Santa Fe area of town. The staff are good and the breakfast and one evening meal I had was great. The rooms are clean and cheerful and it is not too far to walk to the Mall.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear guest I would like to thank you for your nice comments about your experience you had in your last stay at NH Collection Mexico City Santa Fe Me and all staff are very happy to see that you had a great experience with the service, the food and beverage and with the facilities, we are doing our best in... More 

Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 26, 2015

I have tried several hotels on the are and this is definitely the one I like most. The breakfast is really much better that others I have stayed in and the staff is really nice and professional. I am not a heavy user of the hotel services other than wifi and breakfast. Another advantage is that it is at walking... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Roberto Thank you very much for the time you took to leave us your kind comment, I deeply appreciate it We are so happy you have had a good stay in our hotel and that you consider us the best hotel in Santa Fe We are working very hard to deliver the best service and the best experience to... More 

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