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All 286 Mexico City hotels

NH Collection Mexico City Santa Fe

3.5 of 5 Hotel   |   Juan Salvador Agraz, 44 | Santa Fe, Cuajimalpa, Mexico City 05109, Mexico
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NH Collection Mexico City Santa Fe
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Ranked #25 of 286 Hotels in Mexico City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Juan_Henriquez Santo Domingo
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152 reviews from our community

Traveler rating
    79
    47
    16
    6
    4
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14
17
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98
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santo Domingo
Contributor
20 reviews 20 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed one week in November for a busines trip. The hotel is very good, comfortable, clean rooms, it's right behind the Centro Comercial Santa Fe, it has good restaurants around and close to business area of Santa Fe. Taxis from hotel are more expensive than the ones requested by phone. Breakfast is very good and many diverse options everyday

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest Thank you very much for your comment, We appreciate it so much as it allow us to identify areas for improvement or to see if we are fullfilling our goal that is to get your complete satisfaction in our services Thank you very much also for your preference for NH Hotel Group in special for NH Collection Santa... More

Mazatlan, Mexico
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel has a nice location within santa fe area in mexico city, the rooms are spacious and the bathroom is clean but not well designed, has a nice lobby and a buffet restaurant, the staff is friendly and the surrounding area has lots of restaurants options and shopping malls.

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Mr Ordaz We appreciate so much your kind comment, thank you very much All the staff is working in order to give the best service to our guest and we are so happy that you could feel that service, about the bathroom I understand you and I apologize with you, we cant change the desing but be sure that... More

Bogota, Colombia
Contributor
17 reviews 17 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2014

The food is delicious, the romos are really comfortable, the área has a great location, and staff is really friendly, however, my friend lost a pant in the room and they didnt find it. But I like very much this hotel.

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Ms Constanza We appreciate so much the time you took to send us your comments, thank you very much We are so happy to hear that you spend a great time in our beautiful hotel, all the staff is working to make each stay a great experience We hope to be your host again in a near future, please... More

San Antonio, Texas
1 review
5 of 5 stars Reviewed September 27, 2014

everything just perfect, I liked the bathroom, the clean floors, the windows and the view from my room. Excellent to have two rooms together. The breakfast was also very good, we enjoyed the juice and fruits, and excellent service.

Review collected in partnership with NH Hotels

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María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest Thank you very much for your kind comment, we really appreciate so much you take your time to share your experience on Tripadvisor, it helps other people to know more about our beautiful hotel We are so happy to see that you had an excellent service and enjoyed your stay with us, thank you for your preference and... More

Glen Rock, Pennsylvania
Top Contributor
85 reviews 85 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 25, 2014

This a very nice property located in an area with ample restaurants and away from the worst of the Mexico City traffic. The staff is well-trained and quite professional. The elevators were quiet, functioned well, and did not have much of a wait time.

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest Thank you very much for your kind comments, all the staff is so happy to see that you had a good stay in our beautiful hotel We really apreciate so much your preference and we hope to be your host soon Please let us know anything you may beed, will be our pleasure to serve you Thank you... More

Los Angeles, California
1 review
5 of 5 stars Reviewed September 4, 2014

Great location, great accommodations!!! We arrive really late, because another hotel cancel our paid reservations, the personal was really helpful, kind and help us with all the business needs that we had, I recommend this hotel, for business or pleasure, perfectly located on the new business heart of México city!

Was this review helpful? Yes
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest We appreciate so much the time you spend for share the experience you had in your last stay at NH Collection Santa Fe thank you very much for your kind comments. all the staff is very commited to give to our guest the best experience and quality in service and instalations We will be very happy to be... More

New York
1 review
5 of 5 stars Reviewed August 4, 2014

definitely the best hotel that i ever been stayed in my life. it have a great service in all senses. so comfortable that i would love to live in there all my life. congrats to the manager. and the service people that gave me all what i wanted at any moment. i really have to come back to NH Santa... More

Was this review helpful? Yes
Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest Thank you very much for your comments! We appreciate so much your words and we are so happy that you have had a great stay in NH Collection Santa Fe As you may notice, the hotel had a great change, now we have Nespresso coffee, kettles, botlle of water free n all the rooms and we are improving... More

San Antonio, Texas
1 review
5 of 5 stars Reviewed June 25, 2014

I travel frequently in the US and Mexico. I always travel with my pillow. I know I can count on having that since you never know what the bed and pillows are going to be like. Well, I didn't need my pillow on this trip to Mexico. I stayed at the NH Santa Fe and when I got to my... More

Was this review helpful? Yes
Samuel M, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest, Thank you very much for your kindest comments, we are glad to know you had an excelent stay with us and you liked our cuisine. We hope in your next stay in the Santa Fe are we would have the opportunity of receive you again, it would be a pleasure. Kindest Regards. The Management. More

Austin, Texas
1 review
4 of 5 stars Reviewed June 16, 2014

Overall a great hotel and great experience. But I booked through getaroom.com and for some reason they weren't getting the funds from them and they wanted to charge me directly and have me just contact getaroom to get a refund. I was not having any of that nonsense and told them that's between them and getaroom. They were quite insistent... More

Was this review helpful? Yes
Samuel M, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Guest, First of all thank you very much for yuor commets, they are very important for us in order to improve our service, we are very sorry about this incident we are working very hard with all the front desk personel, and we are sure in your next stay you will feel at home. Once again we are very... More

Los Angeles, California
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 24, 2014

The location is great if you are going to do business or stay in that area in Mexico City. The hotel is nice. The room average size, clean, and nice bathroom. You can walk to shopping center and many restaurants. The only problem I saw was this hotel caters to very large group of people (conventions) so if you are... More

Was this review helpful? Yes
Samuel M, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear guest, Thank you for the dedicated time in giving us your comments, your opinion is very important in order to have a continuous improvement and the best service for all our guests. The hotel is working to have a great service for groups and individual stays so we hope in your next stay in Santa Fe you can visit... More

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Additional Information about NH Collection Mexico City Santa Fe

Address: Juan Salvador Agraz, 44 | Santa Fe, Cuajimalpa, Mexico City 05109, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — NH Collection Mexico City Santa Fe 3.5*
Number of rooms: 135
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Also Known As:
NH Collection Mexico City Santa Fe

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