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City Express EBC-Reforma

Havre No. 21 Col Juarez, Mexico City 06600, Mexico
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City Express EBC-Reforma
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City Express EBC-Reforma
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79 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (79)
  • Mar-May only
    (21)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (21)
All months
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 27, 2015 via mobile

I had always stayed at another hotel when I came to Mexico City, but decided to try this one. It was great! Just right in front of Reforma 222 shopping mall which was amazing. We just had to walk across the street to take the tour bus (loved this). The room rate includes breakfast which is buffet style with anything... More 

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marlen c, Guest Relations Manager at City Express EBC-Reforma, responded to this review

Dear Guest, Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 2, 2014

I had some problems with my reservation, and the maintenance of the hotel is not good. The room has broken stuffs and just ine elevator work in a week and the Hotel Has enough people all day and need 2 elevator working. Still I think the location, price and excellent free breakfast make of this Hotel a good choice. Just... More 

Was this review helpful? Yes 2
marlen c, Guest Relations Manager at City Express EBC-Reforma, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service and maintenance in general as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and... More 

Puebla, Puebla, Mexico
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 24, 2013

If you want a good stay in this area at an attractive price then this is the place. Just off Reforma and in front of Reforma 222 mall (good food options, movie theater, Sanborns -mini department store with pharmacy, or just a walk around). The room was good, standard City Express, very quiet with the benefit of an advanced AC... More 

Was this review helpful? Yes 2
ControlCalidad, Guest Relations Manager at City Express EBC-Reforma, responded to this review

Dear guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express EBC Reforma did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Guadalajara, Mexico
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 3, 2012 via mobile

PROS -Great location. -Steady Internet in the room (cool hotel app too!) -All basic services without the fancy extras. -"Cold" breakfast buffet included. CONS -No parking! -Slow elevator (pick a lower-floor room, there's no view anyways) -The "warm" breakfast bar is overpriced. In fact, it should all be included for that matter. -Dark shower (Suggestion to the hotel: if you... More 

Was this review helpful? Yes 4
CalidadyServicio, Guest Relations Manager at City Express EBC-Reforma, responded to this review

Dear Guest, Thank you very much for taking the time to share your experience. We are very glad to host you at City Express EBC and that the hotel´s location was very convenient for you. I offer you an apology in case any of the ¨CONS¨ you mentioned caused you any inconvenience. Be sure that we will take your suggestions... More 

College Station, Texas
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 2, 2012

I went with friends for 3 days to Mexico City and we stayed at this hotel. We have nothing to complain for, the hotel is really nice, with a modern and neat environment, the bedrooms are nice, clean and comfortable. Simply put, a nice hotel at a great price ! BTW. I am rating average the swimming pool and the... More 

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CalidadyServicio, Guest Relations Manager at City Express EBC-Reforma, responded to this review

Dear Guest, It is our pleasure to host you at City Express EBC. Thank you very much for taking the time to share your comments with us. We are happy to know that you had a pleasant stay and that our service standards met your expectations. We hope to host you again soon either in Mexico City or in any... More 

San Pedro Garza Garcia, Mexico
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 31, 2011

Stayed in City Express EBC this last weekend with girls friends. In my opinion, the BESTs of this hotel are location and service. It is located across the street a fine Plaza for shopping, eating, Starbucks, pharmacy, etc, AND only 1 block from a nice area of Paseo Reforma. Very safe and convinient location. During our stay, we needed extra... More 

Was this review helpful? Yes 2
Merida, Mexico
Level Contributor
124 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
4 of 5 stars Reviewed February 8, 2011

Stayed 4 nights at the City Express EBC Reforma the 1st week of Feb. I found the hotel to be just fine, the room was pleasant, quiet, and with comfortable bed, good bathroom, and nice shower. Everything was spotlessly clean. The wireless internet worked fine, and the included breakfast was good - better than the Holiday Inn Express Reforma where... More 

Was this review helpful? Yes 3
México
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 20, 2010

If you go have to work around the area, this a great place to stay. The location is excellent, right in front of a mall, very calm at night, lot of restaurants nearby, even exciting night life if that's what you want. I felt very safe walking around the area. The rooms are small, but I think it's good for... More 

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Wellington, New Zealand
Level Contributor
82 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed January 26, 2010

This is more of a business hotel and we stayed here for three nights at the end of a month's budget travelling so it was a lot better than many places we had stayed!!! It was spotlessly clean and well serviced every day. The room was big enough and very comfortable. The shower was hot AND powerful which was so... More 

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Portland, OR
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 6, 2009

.....we've never slept on a more uncomfortable bed. Also, the windows opened but had no screens, so we were bitten by some mosquitos in the night.. The room was very tiny but had everything we needed. The service was very nice despite limited English. A great location, 1/2 block off Paseo de la Reforma and across the street from a... More 

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