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Busue a Boutique Experience Hotel

Eugenio Sue 45, Mexico City 11560, Mexico
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Busue a Boutique Experience Hotel
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Busue a Boutique Experience Hotel
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13 reviews from our community

Traveler rating
    6
    2
    1
    3
    1
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Families
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7
Solo
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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Brussels, Belgium
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 21, 2014

This is the former Casa Vieja Hotel - recently transformed to the Busue. A great area in Polanco with nice shops and restaurants nearby, as well as the Anthropology Museum and Chapultepec Park. Unfortunately, the staff was not particularly friendly or helpful. It took a lot of unnecessary and extremely irritating discussion to get them to accept to charge us... More 

Was this review helpful? Yes 2
PJsMM, Director Comercial at Busue a Boutique Experience Hotel, responded to this review

Dear guest: How unfortunate you feel this way about our hotel and service. We are sorry for the inconvenience during your check out, we are sure this was an isolated case probably due to a break of communication, we are happy everything got worked out. Some of our rooms could be a bit dark but special reading lights are already... More 

Toronto
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 3, 2014 via mobile

We loved staying here, our room was very spacious and the location was terrific to walk to the park and museums and also to the restaurants and shops in Polanco. We were 2 women travellers and felt very safe.

Was this review helpful? Yes
PJsMM, Director Comercial at Busue a Boutique Experience Hotel, responded to this review

Dear guests: We thank you so much for your comments, we are happy to hear you felt well taken care of and enjoyed our beautiful small hotel, please come back soon. More 

2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 21, 2014

The location of this place is amazing. The only negative aspect is that the main street of the neighborhood where it is located is undergoing construction so it was closed, and access to the hotel is not ideal. On top of that they haven’t installed the hotel’s name sign, which makes it even harder to find. There are only 11... More 

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PJsMM, Director Comercial at Busue a Boutique Experience Hotel, responded to this review

Dear guest: We thank you for your comments, most unfortunately the construction going on near our hotel is beyond our power to correct. We can however correct the areas of opportunity you mention, in fact they have already been taken care of. We hope to have the opportunity of having you with us again so that you may see for... More 

Austin, Texas
1 review
2 of 5 stars Reviewed August 6, 2014

I tried the hotel for a business trip but had mixed feelings. This is a small hotel of approximately 11 rooms. Unfortunately I was assigned the room behind the front desk and crossing what seemed to be the maintenance area. Therefore I heard all the noises of the front desk area and employees conversations. The room was very nice and... More 

Was this review helpful? Yes
PJsMM, Director Comercial at Busue a Boutique Experience Hotel, responded to this review

Dear guest: Thank you so much for your comments regarding your recent stay at Busue. We regret you had some inconveniences, and we are happy to learn overall you enjoyed your stay with us. All comments are taken very seriously by the management and correction actions will be taken. We hope we can have the pleasure of serving you again. More 

Boston, Massachusetts
Top Contributor
62 reviews 62 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 11, 2014

I have mixed reviews of this hotel. It was tough deciding to book here based on the shortage of reviews, but I wanted something with the Mexican charm and this hotel absolutely has that. The hotel is fairly new and has some kinks to work out. We stayed on the first floor in room 3. Pros: -It is absolutely beautiful... More 

Was this review helpful? Yes 1
PJsMM, Director of Sales at Busue a Boutique Experience Hotel, responded to this review

Dear guests: So happy to hear you enjoyed our premises, thank you for your comments. We hope we can be of service once again. More 

Doha, Qatar
Top Contributor
53 reviews 53 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 17, 2014

I was a bit hesitant booking this hotel as there were only 2 reviews at that time, although both positive but now I am glad I decided to give this boutique hotel a chance. It was a bit difficult to find it as the hotel name is not even written on the front, but it's located in a very nice... More 

Was this review helpful? Yes
PJsMM, Director of Sales at Busue a Boutique Experience Hotel, responded to this review

Dear guests: Thank you so much for your kind comments, we are so happy to hear you enjoyed your stay with us, please do visit us again in the near future. More 

Boerne, TX
Contributor
12 reviews 12 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed April 20, 2014

got a room on the first floor (I believe Room 2) and could not sleep due to the noice from within the hotel. There was a public patio adjacent to my room windows (and I mean right next to my room) which guests sat until late. I had to leave the windows to the patio open because the air conditioner... More 

Was this review helpful? Yes
PJsMM, Director of Sales at Busue a Boutique Experience Hotel, responded to this review

Dear Guest: Thank you so much for your comments, we deeply regret all the inconveniences you had to go thru. We would like to assure you that this is not our standard practice and would love it if you would allow us to make it up, next time you visit Guadalajara. More 

Kansas City, Missouri
1 review
5 of 5 stars Reviewed April 13, 2014

A Great hotel with great people !! Its the best location near the Park and Masaryk Worth every dollar spended. The Room service was not that good but acceptable for me. Every time I visit México will stay here for sure. Don't forget to make Reservation for the restaurant Cornelia !!!

Was this review helpful? Yes
PJsMM, Director Comercial at Busue a Boutique Experience Hotel, responded to this review

Dear Guests: Thank you so much for your review of your recent visit to our hotel. We are happy to hear your stay with us was a pleasant one, looking forward to serving you again. More 

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Additional Information about Busue a Boutique Experience Hotel

Address: Eugenio Sue 45, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Number of rooms: 11
Reservation Options:
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Also Known As:
Busue a Boutique Experience Hotel Mexico City

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