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Holiday Inn Express Mexico Reforma

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Paseo de la Reforma 208, Mexico City 06600, Mexico
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Holiday Inn Express Mexico Reforma
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Holiday Inn Express Mexico Reforma
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171 reviews from our community

Traveler rating
    40
    83
    35
    6
    7
See reviews for
27
22
8
91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Katy
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

New, very clean and courteous service personnel. Located at walking distance from several atractions and side by side to the Reforma 222 shopping mall. Good hot breakfast includes several fruits and natural juices to fuel your day start.

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Madrid, Spain
Contributor
15 reviews 15 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Does what it says on the tin. All the facilities a business traveller needs apart perhaps from an in house bar and restaurant, although they do serve breakfasts. Not too much of an issue as just up the road are several mega malls and plenty of places to eat. The only disappointing thing for me personally was that after an... More 

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Florida City, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is convenient if you look for some hotel close to a mall, restaurants and easy transportation. Breakfast is great, the rooms are very clean, nice customer service. The hotel is close by a nice mall where you can have a nice restaurants options.

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Detroit, Michigan
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I enter my room after a late trip into Mexico City and find it is freezing inside. 12 degrees Celsius to be exact based on the thermostat reading. Try to change the setting to heat, won't work. I call the front desk and the guy acts like he knew about the problem and just tells me he will send someone... More 

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Cancun, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

This is a somewhat decent hotel. The gym is out of date and dirty, with broken machines. The breakfast is decent. The rooms are worn, carpet and furniture is old. The rooms are noisy. The reception and personal are great. The location is fantastic. Great plazas and restaurants close and good coffee shops very close.

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IHGCare, Guest Relations Manager at Holiday Inn Express Mexico Reforma, responded to this review

Dear Drew S, Thank you for the feedback. We are delighted to hear you liked our staff and found our location convenient. We are sorry for the conditions you experienced particularly in the gym and the room you received. Thank you for bringing these to our attention. We will address these with the proper department to improve the quality and... More 

El Paso, Texas
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is located next to a mall and nearby places to eat which is a plus since breakfast isn't all that great. It was a pleasant stay but cannot say anything stood out that would make me return. Tip for Managment- you have very helpful staff but needs to work on their customer service skills.

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IHGCare, Guest Relations Manager at Holiday Inn Express Mexico Reforma, responded to this review

Dear lwestrada, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior and we appreciate your business with us. It is nice to know that the location of the hotel is well to your liking and we also appreciate your feedback on our... More 

Contributor
18 reviews 18 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Hotel is conveniently located near El Angel monument and other attractions near Reforma. Breakfast had fruit and hot items. Not a lot of choices but food was alright. Air conditioner in the room was loud. TV in the room was small. Internet worked great.

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IHGCare, Guest Relations Manager at Holiday Inn Express Mexico Reforma, responded to this review

Dear Angel O, Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are glad to hear you found our location convenient. However, we regret letting you down on some aspects of your stay. We... More 

Bogota, Colombia
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 17, 2015

Its located exactly next to a shopping mall, a Starbucks and a Krispy Creme. The Reforma avenue is great for walking. Rooms are nice, modern, staff is good. The breakfast is complimentary and its better than in US Holiday Inn. They have valet parking.

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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 5, 2015

This property is a bit disappointing since it lacks the freshness and illumination of the newly built HIExpress locations. However, it is located very conveniently at the Paseo de la Reforma, next to the Reforma 222 Shopping Mall and to office buildings. Lots of security all day long. Breakfast was very good, with a regional touch. Rooms are clean and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Mexico Reforma, responded to this review

Dear Tomas A, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We always strive to provide great service to all of our guests, and it is nice to read that the location of our property and rooms are up... More 

Panama City, Panama
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 19, 2015 via mobile

The rate vs. the location made us take this hotel. Great for short business trips, not so great for family. The breakfast is the same every day, so you get tired by the third. The good: Right on Reforma, next to 222 Mall and the Turibus stop. Clean, functional rooms. The bad: Front desk staff needs to get back to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Mexico Reforma, responded to this review

Dear Nicki10, We appreciate you leaving us feedback on your recent stay. Thank you for your compliments about the cleanliness of our rooms, and our convenient location. On the other hand, we are sorry your expectations regarding the food selection and staff service were not met. Your comments will be shared with our staff and management team, to ensure we... More 

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