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Holiday Inn Express Mexico Reforma

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Paseo de la Reforma 208, Mexico City 06600, Mexico
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Holiday Inn Express Mexico Reforma
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Holiday Inn Express Mexico Reforma
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182 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Leon, Mexico
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I was in Mexico City for work. The location of this hotel was very convenient for me, walking distance from the office, next to a mall with shopping and food options, right on Paseo de la Reforma, if you like jogging early morning, start from the hotel towards Chapultepec and back. The hotel had clean spacious rooms. Good WiFi service.... More 

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Wooster, Ohio, United States
Level Contributor
145 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed June 2, 2015 via mobile

This property has vastly improved since my last visit. Looks like the hotel has had a refresh in many areas, first there are PCs in the lobby in a small business area. Rooms look to be the same, still a very very firm bed. The Internet in the room is now very good and does not drop connection as often... More 

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Houston Texas
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 28, 2015

Selected this hotel as a weekend package to Mexico City for a family of 4. We had stayed in Mexico City once before and were familiar with the Paseo de la Reforma area but had not stayed at the Holiday Inn. Hotel check-in/out was a breeze. The staff was professional and attentive to all our questions throughout the stay. The... More 

Was this review helpful? Yes 1
Katy
Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed April 20, 2015 via mobile

New, very clean and courteous service personnel. Located at walking distance from several atractions and side by side to the Reforma 222 shopping mall. Good hot breakfast includes several fruits and natural juices to fuel your day start.

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Madrid, Spain
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 18, 2015

Does what it says on the tin. All the facilities a business traveller needs apart perhaps from an in house bar and restaurant, although they do serve breakfasts. Not too much of an issue as just up the road are several mega malls and plenty of places to eat. The only disappointing thing for me personally was that after an... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Mexico Reforma, responded to this review

Dear David W, I appreciate you taking the time to comment about your recent stay at our hotel. We are glad you found our gym highly commendable. On the other hand, we are sorry we fell below your expectation regarding with your check-in experience. We will look into this concern. We assure you that the feedback of our hotel will... More 

Florida City, Florida
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 16, 2015

The hotel is convenient if you look for some hotel close to a mall, restaurants and easy transportation. Breakfast is great, the rooms are very clean, nice customer service. The hotel is close by a nice mall where you can have a nice restaurants options.

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Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 14, 2015 via mobile

I enter my room after a late trip into Mexico City and find it is freezing inside. 12 degrees Celsius to be exact based on the thermostat reading. Try to change the setting to heat, won't work. I call the front desk and the guy acts like he knew about the problem and just tells me he will send someone... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Mexico Reforma, responded to this review

Dear Alfonso R, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

Cancun, Mexico
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 7, 2015

This is a somewhat decent hotel. The gym is out of date and dirty, with broken machines. The breakfast is decent. The rooms are worn, carpet and furniture is old. The rooms are noisy. The reception and personal are great. The location is fantastic. Great plazas and restaurants close and good coffee shops very close.

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IHGCare, Guest Relations Manager at Holiday Inn Express Mexico Reforma, responded to this review

Dear Drew S, Thank you for the feedback. We are delighted to hear you liked our staff and found our location convenient. We are sorry for the conditions you experienced particularly in the gym and the room you received. Thank you for bringing these to our attention. We will address these with the proper department to improve the quality and... More 

El Paso, Texas
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 3, 2015

The hotel is located next to a mall and nearby places to eat which is a plus since breakfast isn't all that great. It was a pleasant stay but cannot say anything stood out that would make me return. Tip for Managment- you have very helpful staff but needs to work on their customer service skills.

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IHGCare, Guest Relations Manager at Holiday Inn Express Mexico Reforma, responded to this review

Dear lwestrada, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior and we appreciate your business with us. It is nice to know that the location of the hotel is well to your liking and we also appreciate your feedback on our... More 

Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 25, 2015

Hotel is conveniently located near El Angel monument and other attractions near Reforma. Breakfast had fruit and hot items. Not a lot of choices but food was alright. Air conditioner in the room was loud. TV in the room was small. Internet worked great.

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IHGCare, Guest Relations Manager at Holiday Inn Express Mexico Reforma, responded to this review

Dear Angel O, Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are glad to hear you found our location convenient. However, we regret letting you down on some aspects of your stay. We... More 

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