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Holiday Inn Express Hotel & Suites at the WTC

2.5 of 5 Dakota 95 | Col Napoles, Mexico City 03810, Mexico
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Holiday Inn Express Hotel & Suites at the WTC
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Holiday Inn Express Hotel & Suites at the WTC
Holiday Inn Express Hotel & Suites at the WTC
Holiday Inn Express Hotel & Suites at the WTC
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147 reviews from our community

Traveler rating
    33
    55
    34
    15
    10
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19
3
15
97
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bogota, Colombia
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars NEW

This hotel is a good option. It belongs to a Hotel chain that is not always standard but this one at WTC has the conection with the Crown Plaza and that helps a lot with the facilities. The rooms are good as you might expect in the Holiday Inn hotels. The view from the top floors is great.

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Puebla
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had been here before a couple of years ago and the rooms were great, spacious and simple. They seemed to have remodelled and the rooms are ridiculously small, there's barely a space to walk between the bed and the TV table. The beds are uncomfortable along with the pillows. Only bright side is that it is attached to the... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Erin B, Thank you for taking the time to post a review of our property. I am pleased you liked the location of our hotel. However, I am truly sorry to hear that the food served during your travel and our amenities did not live up to your expectations. Your comments are being shared with the hotel management and... More 

Raleigh, North Carolina
Top Contributor
78 reviews 78 reviews
42 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed December 9, 2014

Collocated with Crown Plaza. The hotel is good location for business but traffic around the hotel is bad. Rooms are somewhat renovated but cheaply and some areas like bathrooms are neglected in need of desperate repairs and refresh. Breakfast is good, gym average, lobby functional. No pool. View is obstructed but that is expected from business district location. The historic... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear pdokulil, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am delighted that our location worked for your travel needs and that you enjoyed our food selection. On the other hand, please accept our sincerest apologies for any inconvenience the condition of the bathroom and the internet service may have... More 

Sao Paulo, Brazil
Top Contributor
146 reviews 146 reviews
32 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 9, 2014

Very nice location, big, confortable, clean and silent rooms; preferable the ones with front view. Breakfast is reasonable, but the restaurant is a little dark. The negative point is the gym, which has a quite good space available, but only 2 threadmills and 2 bikes...what a waste of space! They do need to reform the gym asap, and buy equipments.

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San Jose, Costa Rica
Contributor
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 5, 2014

I recently had a bad experience at this hotel and the customer satisfaccion in charge person Rosario Bustamante contacted me very kindly she asked for another chance.. I just can tell this an grear place to stay.

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San Jose, Costa Rica
Contributor
19 reviews 19 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 17, 2014

I can literally hear the next room guests having Sex. Honestly wasnt what I expected from a holiday inn. If you have to visit Mexico DF better look for another alternative. In some parts of the hotel is noticeble a lack of maintenance. I dont recommend this Hotel for bussiness porpuses Holiday inn must improve to retain coorporative customer.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Walter R, Thank you for choosing our hotel for your recent business travel. It is regrettable that you were not fully satisfied with your stay due to the noise disturbance and overall condition at the hotel. We are very sorry for any inconvenience you may have encountered. I assure you that this is not the norm you should expect... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 19, 2014

I stayed for the business at the expo InfoComm at the WTC.Good location and close to many restaurants. Good WiFi. Breakfast is not extraordinary but good.next to Crowne Plaza but lower cost.chose the twin bed room with one sofa for your family. WTCなどこのエリアで仕事をすらのなら非常に便利。クイーンサイズのベッド2台とソファーベッド付きの部屋なら家族4人も十分。周りにはレストランがたくさんありますが、隣にクラウンプラザでリッチに夕食。

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Fremont, California
Contributor
14 reviews 14 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 2, 2014

Small room but i loved the fact there is no carpet, all decor is in clear colors that gives a clean feeling. It has every thing in a tiny space. i got the 2 double beds room, with a little table close to the kitchen setting. I little sofa, good size TV and a very small restroom. No bathtub but... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear VirginiaAleman, Thank you for your comprehensive review of our hotel. I am sorry some aspects of our hotel were not to your liking. I am pleased that our staff was able to offset this displeasure with great service. I was glad to hear you did appreciate our great location and amenities. We appreciate you taking the time to share... More 

Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 29, 2014 via mobile

We asked for a Kingbed, got a double. We were placed directly across from the kitchen, the room smelled of food and of course kitchen staff started working around 4 in the morning. The food was terrible ended up getting very ill. If you can stay somewhere else, do it. Very outdated

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear LandS03, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in us and would welcome the opportunity to discuss your experience further. I have sent you a private message to obtain additional detail regarding your stay. I... More 

San Diego, California
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 28, 2014

The best asset of this property is that is located right behind Mexico city's WTC., one block from busy Insurgentes Avenue. Clean, everything average. The gym is also average. A few machines, located right across the hallway from the main (average) breakfast area. A little uncomfortable.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Luis C, Thank you for choosing our location and taking the time to post a review about our hotel. I am sorry to hear that we were not able to exceed your expectations. Rest assured that I have shared your comments with our hotel management to consider making improvements where necessary. Your satisfaction is of utmost concern to us... More 

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Additional Information about Holiday Inn Express Hotel & Suites at the WTC

Address: Dakota 95 | Col Napoles, Mexico City 03810, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites at the WTC 2.5*
Number of rooms: 217
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Also Known As:
Holiday Inn Express Hotel And Suites At The Wtc
Holiday Inn Mexico City
Mexico City Holiday Inn
Holiday Inn Express Hotel & Suites At The WTC Mexico City

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