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All 280 Mexico City hotels

Holiday Inn Express Hotel & Suites at the WTC

2.5 of 5 Hotel   |   Dakota 95 | Col Napoles, Mexico City 03810, Mexico
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62%
Ranked #147 of 280 hotels in Mexico City
A recent review
3 of 5 stars Reviewed May 28, 2014
Luis C San Diego, California
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124 people have reviewed this hotel

Traveler rating
    30
    44
    29
    11
    10
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14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Vancouver, Canada
1 review
1 of 5 stars Reviewed May 29, 2014

We asked for a Kingbed, got a double. We were placed directly across from the kitchen, the room smelled of food and of course kitchen staff started working around 4 in the morning. The food was terrible ended up getting very ill. If you can stay somewhere else, do it. Very outdated

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear LandS03, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in us and would welcome the opportunity to discuss your experience further. I have sent you a private message to obtain additional detail regarding your stay. I... More

San Diego, California
Contributor
16 reviews 16 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 28, 2014

The best asset of this property is that is located right behind Mexico city's WTC., one block from busy Insurgentes Avenue. Clean, everything average. The gym is also average. A few machines, located right across the hallway from the main (average) breakfast area. A little uncomfortable.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Luis C, Thank you for choosing our location and taking the time to post a review about our hotel. I am sorry to hear that we were not able to exceed your expectations. Rest assured that I have shared your comments with our hotel management to consider making improvements where necessary. Your satisfaction is of utmost concern to us... More

San Jose, Costa Rica
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 1, 2013

Holiday Inn Express and Suites? Suites? (Who would have guessed). I stayed at this hotel numerous times for work. I must say it is a great option location wise. Just on the outskirts of the Center of the DF and close to many hot spots. A good 20 minute drive away from the airport in light traffic. The building currently... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear O_SanJose, Thank you for staying with us and providing us with your valuable feedback. It is wonderful to know you appreciate our location and our friendly staff. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the condition of our facilities. We take our... More

Dallas, Texas
Contributor
15 reviews 15 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 6, 2013

I understand that this is a Holiday Inn Express and therefore considered a budget hotel, however I have not stayed in a Hotel this bad since college when we crammed 5 guys in one room. I paid $116 USD for a room with a discount that should have cost $45 USD at best. As far as I can tell this... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear bigshinywheels, Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest... More

Mukilteo, Washington
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 18, 2013

This property has a lot of ups and downs. The good: - The beds are just about perfect; not too firm, not too soft. - Location. This is super-close to the WTC, with great restaurants in a safe neighborhood. - Wifi. I'm not having the same problems as some of the earlier reviewers. Not sure if this is due to... More

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meapmx, Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Response to: Eyewall1 Dear Guest, Thank you very much for a very constructive opinion where you took a valuable time to write every one of the points that you observed during your recent stay at our hotel. This kind of comments help us to improve every day. I will take note of each one of them and we hope that... More

Guadalajara, Mexico
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 13, 2013 via mobile

Well, I spend almost 50% of my time traveling, so I think I know a bit about hotels. I don't understand how this property passed the hotel chain inspection in terms of safety. I will just say that the room doors are made of cardboard, no fire or smoke rating at all; not even the fire exit doors are certified.... More

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meapmx, General Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Response to: lasegua Dear Guest, Thank you very much for taking some minutes to write about your recent visit to our property. I really appreciatte this valuable information because you opinion is the best way to know our performance. Safety is the most important standard that the chain qualifies from each hotel. I can assure you that exit doors are... More

Batavia, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 26, 2013

This Holiday Inn Express at the World Trade Center (WTC) has only one positive attribute to which I can comment...location. It is located 100 yards from the World Trade Center and there are tons of restaurants to which you can easily walk. This is a great attribute, but wait for the rest. For business travelers, I do not recommend this... More

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meapmx, General Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Mr. CSVerdad, Dear Guest, Please receive my best regards and my thankfulness for your valuable time to answer this survey. All your comments are helping us to improve our services. I will take note of each one of them. Let me give you a brief answer about each item you mentioned. - Internet. Our IT department is replacing our access... More

Cancun, Mexico
Top Contributor
72 reviews 72 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 24, 2013

If your trip to Mexico City is about going places around this huge city, then this hotel is a good choice with excellent price, clean and quiet rooms and next to Insurgentes, one of the busiest streets, next to lots of good and outstanding restaurants. Always use "sitio" taxis next to the main entrance and get a price from the... More

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meapmx, Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Mr. Tron38us, Dearguest, Thank you very much for your valuable comments regarding your last visit to our hotel. Our staff is really motivated when they read such kind of reviews. Please do not hesitate to let us know when you visit the city again. It will be a pleasure to welcome you soon. Sincerely, Luis Ramos General Manager More

Austin, Texas
Top Contributor
89 reviews 89 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 22, 2013

Hotel is good for the business traveler. The hotel is located steps away from Mexico CIty's WTC, which is very convenient, and with just a 2 minute walk, you can take advantage of the offerings in the area. Hotel caters to the business traveler, but not to high end executives, which should stay at the hotel next door, which seem... More

Was this review helpful? Yes 1
meapmx, General Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Taco_Connosieur Dear Guest, Thank you very much for staying with us on your recent trip to Mexico City and we really appreciate your comments regarding our service. Please accept my most sincere apologies for the amendable situation in the hotel when you had a noisy party next to your door and the lack of assistance from our staff. We will... More

Henderson, Nevada
Top Contributor
72 reviews 72 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 14, 2013

Stayed for four nights at the Holiday Inn Express @ WTC, as we went to an event at the World Trade Center. The location is excellent, as it has a shopping mall next door and lots of restaurants and bars nearby. The rooms are big and our room had 2 beds. Having the sink inside the room not the bathroom... More

Was this review helpful? Yes
meapmx, Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dreamer 8313 Dear guest, Thank you very much for selecting Holiday Inn Express Hotel & Suites WTC on your recent visit to Mexico City. Although I would like to thank you for taking some time to let us know your opinion regarding our services. Such valuable information always help us to improve everyday. Once again thank you very much, hoping... More

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Additional Information about Holiday Inn Express Hotel & Suites at the WTC

Address: Dakota 95 | Col Napoles, Mexico City 03810, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites at the WTC 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites At The Wtc
Holiday Inn Mexico City
Mexico City Holiday Inn
Holiday Inn Express Hotel & Suites At The WTC Mexico City

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites is strategically located in the World Trade Center complex, in the financial and commercial district of Mexico City. Entertainment, shops and restaurants in a walking distance - Well-appointed guestrooms, Wireless Internet access, Gym and Terrace. 31 family Suites with breakfast table, microwave, coffee maker, and minibar. ... more   less 
Number of rooms
217

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