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Holiday Inn Express Hotel & Suites at the WTC

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Dakota 95 | Col Napoles, Mexico City 03810, Mexico
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1 room 1 guest
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Holiday Inn Express Hotel & Suites at the WTC
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170 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Level Contributor
4 reviews
4 of 5 stars Reviewed June 30, 2015

Large, spacious rooms that are clean, good heating, good bathroom, is a hotel express only with mexican breakfast, well located, it is situated next to the Crowne Plaza. There a lot of restaurant in Insurgentes Av.

Was this review helpful? Yes
RafaelLeon, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Sergio S, We hope you are very well. Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay and also, thank you for taking the time to give us positive feedback from your stay. We have shared your comment with all our staff, as this kind of comments are the ones that motivate all... More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 19, 2015

This is a very nice hotel and it's pretty well representative of its brand. It's a Holiday Inn Express, so the expectation is not that you'll have a ton of amenities, but that you'll have a good-quality, clean room with decent service and good compatibility with business travelers. If you walk in comparing this to a Marriott, you'll just find... More 

Was this review helpful? Yes
Rosario B, Quality Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Sharknado523, We want to thank you for choosing Holiday Inn Express & Suites for your recent stay in Mexico City. Also thank you for taking the time to give us feedback, for us, our guests reviews are very important as this is one way to know what areas of the hotel we need to pay attention to. We are... More 

West Midlands
Level Contributor
40 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed March 6, 2015

This hotel is linked to the Crowne Plaza and so shares it's bar and some restaurants with this hotel - that's not a bad thing. The rooms were clean and quite tidy for the price paid. The check in and out experience was fine and in general the staff were very good and helpful. Gym was OK for a hotel... More 

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Rosario B, Quality Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Rich_Sue_UK, Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay in Mexico City. We also would like to thank you for taking the time to give us positive feedback from your stay with us, we are sorry that you were not totally satisfy with the room location, next time please let us know... More 

Bogota, Colombia
Level Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed March 4, 2015

This hotel is a good option. It belongs to a Hotel chain that is not always standard but this one at WTC has the conection with the Crown Plaza and that helps a lot with the facilities. The rooms are good as you might expect in the Holiday Inn hotels. The view from the top floors is great.

Was this review helpful? Yes
Rosario B, Quality Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Nutzen, We hope you are great! Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay. We are glad to hear that you like our location as well as the fact that we are next to the Crowne Plaza which is our brother hotel. We hope to welcome you back again soon. Rosario Bustamante... More 

Puebla
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed February 17, 2015

I had been here before a couple of years ago and the rooms were great, spacious and simple. They seemed to have remodelled and the rooms are ridiculously small, there's barely a space to walk between the bed and the TV table. The beds are uncomfortable along with the pillows. Only bright side is that it is attached to the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Erin B, Thank you for taking the time to post a review of our property. I am pleased you liked the location of our hotel. However, I am truly sorry to hear that the food served during your travel and our amenities did not live up to your expectations. Your comments are being shared with the hotel management and... More 

Travelers are raving about these Mexico City hotels

Sao Paulo, Brazil
Level Contributor
249 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed November 9, 2014

Very nice location, big, confortable, clean and silent rooms; preferable the ones with front view. Breakfast is reasonable, but the restaurant is a little dark. The negative point is the gym, which has a quite good space available, but only 2 threadmills and 2 bikes...what a waste of space! They do need to reform the gym asap, and buy equipments.

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San Jose, Costa Rica
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 5, 2014

I recently had a bad experience at this hotel and the customer satisfaccion in charge person Rosario Bustamante contacted me very kindly she asked for another chance.. I just can tell this an grear place to stay.

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San Jose, Costa Rica
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed September 17, 2014

I can literally hear the next room guests having Sex. Honestly wasnt what I expected from a holiday inn. If you have to visit Mexico DF better look for another alternative. In some parts of the hotel is noticeble a lack of maintenance. I dont recommend this Hotel for bussiness porpuses Holiday inn must improve to retain coorporative customer.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Walter R, Thank you for choosing our hotel for your recent business travel. It is regrettable that you were not fully satisfied with your stay due to the noise disturbance and overall condition at the hotel. We are very sorry for any inconvenience you may have encountered. I assure you that this is not the norm you should expect... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 19, 2014

I stayed for the business at the expo InfoComm at the WTC.Good location and close to many restaurants. Good WiFi. Breakfast is not extraordinary but good.next to Crowne Plaza but lower cost.chose the twin bed room with one sofa for your family. WTCなどこのエリアで仕事をすらのなら非常に便利。クイーンサイズのベッド2台とソファーベッド付きの部屋なら家族4人も十分。周りにはレストランがたくさんありますが、隣にクラウンプラザでリッチに夕食。

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Fremont, California
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 2, 2014

Small room but i loved the fact there is no carpet, all decor is in clear colors that gives a clean feeling. It has every thing in a tiny space. i got the 2 double beds room, with a little table close to the kitchen setting. I little sofa, good size TV and a very small restroom. No bathtub but... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear VirginiaAleman, Thank you for your comprehensive review of our hotel. I am sorry some aspects of our hotel were not to your liking. I am pleased that our staff was able to offset this displeasure with great service. I was glad to hear you did appreciate our great location and amenities. We appreciate you taking the time to share... More 

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