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Holiday Inn Express Hotel & Suites at the WTC

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Dakota 95 | Col Napoles, Mexico City 03810, Mexico
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Holiday Inn Express Hotel & Suites at the WTC
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193 Reviews from our TripAdvisor Community

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Colorado Springs, Colorado
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

After a long day of traveling I was looking forward to a great night sleep. We came to our room which was nice and clean. It was around 10:30 at night when we were ready to go to sleep but there was super loud music playing and we could hear it in our room. We decided to go walk around... More 

Helpful?
Thank magicintia
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Magicintia, We hope you are very well. Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay. Also, we would like to thank you for sharing your comments from your recent stay with us, we are glad that you enjoy the cleanliness of the room and we are really sorry that you had a... More 

Miami, Florida
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 2, 2015

It is a Holiday Inn Express alright. the following items were disappointing: Wi Fi. Probably the worst that I have ever had in 15 years traveling around the world. Speediest clock the speed at .85 mb download. Yes 0.85. Every night. This is useless!. After calling the technical dept, they told me that they have the internet speed limited thru... More 

Helpful?
Thank Ramon-33126
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Ramon 33126, We hope you are very well. We want to thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay in Mexico City. Also, we want to thank you for taking the time to give us feedback from your stay with us, we are very sorry that you have experienced trouble with the... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 26, 2015

The good: free in-room wi-fi and it was much better than next door in rooms at Crowne Plaza, buffet breakfast had good mix of hot and cold items. The bad: bed not very comfortable, short sheets and some of the top sheets had stains (ink marks, scuffs), most appalling was the hot water situation in shower - there was almost... More 

Helpful?
1 Thank Philip K
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Philip, We hope you are very well. Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay. We are glad to know that you enjoy our free WiFi as well as our complementary breakfast. We are very sorry to hear that you had inconveniences with the linnen as well as the hot water, we... More 

Travelers are raving about these Mexico City hotels

edmonton
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed October 1, 2015

What can I say other than I found a cockroach in my room beside the bed. I'm not afraid of those animals so it was easy for me to dispose of it right away but finding a cockroach in a hotel's room says a lot about its lack of proper maintenance. I brought this up to the front desk when... More 

Helpful?
1 Thank puma-traveler
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Puma-Traveler, We hope you are very well. Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay. We are very sorry for the inconvenient that you experienced during your stay with us, our housekeeping manager has organized with our fumigation company an inspection in all of the hotel room to ensure a situation like... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed June 30, 2015

Large, spacious rooms that are clean, good heating, good bathroom, is a hotel express only with mexican breakfast, well located, it is situated next to the Crowne Plaza. There a lot of restaurant in Insurgentes Av.

Helpful?
Thank Sergio S
RafaelLeon, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Sergio S, We hope you are very well. Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay and also, thank you for taking the time to give us positive feedback from your stay. We have shared your comment with all our staff, as this kind of comments are the ones that motivate all... More 

Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 18, 2015 via mobile

This is a very nice hotel and it's pretty well representative of its brand. It's a Holiday Inn Express, so the expectation is not that you'll have a ton of amenities, but that you'll have a good-quality, clean room with decent service and good compatibility with business travelers. If you walk in comparing this to a Marriott, you'll just find... More 

Helpful?
Thank sharknado523
Rosario B, Quality Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Sharknado523, We want to thank you for choosing Holiday Inn Express & Suites for your recent stay in Mexico City. Also thank you for taking the time to give us feedback, for us, our guests reviews are very important as this is one way to know what areas of the hotel we need to pay attention to. We are... More 

West Midlands
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed March 6, 2015

This hotel is linked to the Crowne Plaza and so shares it's bar and some restaurants with this hotel - that's not a bad thing. The rooms were clean and quite tidy for the price paid. The check in and out experience was fine and in general the staff were very good and helpful. Gym was OK for a hotel... More 

Helpful?
Thank Rich_Sue_UK
Rosario B, Quality Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Rich_Sue_UK, Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay in Mexico City. We also would like to thank you for taking the time to give us positive feedback from your stay with us, we are sorry that you were not totally satisfy with the room location, next time please let us know... More 

Bogota, Colombia
Level Contributor
89 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed March 4, 2015 via mobile

This hotel is a good option. It belongs to a Hotel chain that is not always standard but this one at WTC has the conection with the Crown Plaza and that helps a lot with the facilities. The rooms are good as you might expect in the Holiday Inn hotels. The view from the top floors is great.

Helpful?
Thank Nutzen
Rosario B, Quality Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Nutzen, We hope you are great! Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay. We are glad to hear that you like our location as well as the fact that we are next to the Crowne Plaza which is our brother hotel. We hope to welcome you back again soon. Rosario Bustamante... More 

Puebla
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed February 17, 2015

I had been here before a couple of years ago and the rooms were great, spacious and simple. They seemed to have remodelled and the rooms are ridiculously small, there's barely a space to walk between the bed and the TV table. The beds are uncomfortable along with the pillows. Only bright side is that it is attached to the... More 

Helpful?
Thank Erin B
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Erin B, Thank you for taking the time to post a review of our property. I am pleased you liked the location of our hotel. However, I am truly sorry to hear that the food served during your travel and our amenities did not live up to your expectations. Your comments are being shared with the hotel management and... More 

Sao Paulo, Brazil
Level Contributor
307 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed November 9, 2014

Very nice location, big, confortable, clean and silent rooms; preferable the ones with front view. Breakfast is reasonable, but the restaurant is a little dark. The negative point is the gym, which has a quite good space available, but only 2 threadmills and 2 bikes...what a waste of space! They do need to reform the gym asap, and buy equipments.

Helpful?
Thank OCHIAI
Questions? Get answers from hotel staff and past guests. Ask a question

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