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Holiday Inn Express Hotel & Suites at the WTC

2.5 of 5 Dakota 95 | Col Napoles, Mexico City 03810, Mexico
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Holiday Inn Express Hotel & Suites at the WTC
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Holiday Inn Express Hotel & Suites at the WTC
Holiday Inn Express Hotel & Suites at the WTC
Holiday Inn Express Hotel & Suites at the WTC
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139 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Raleigh, North Carolina
Top Contributor
73 reviews 73 reviews
40 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 1 week ago

Collocated with Crown Plaza. The hotel is good location for business but traffic around the hotel is bad. Rooms are somewhat renovated but cheaply and some areas like bathrooms are neglected in need of desperate repairs and refresh. Breakfast is good, gym average, lobby functional. No pool. View is obstructed but that is expected from business district location. The historic... More 

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Sao Paulo, Brazil
Top Contributor
113 reviews 113 reviews
27 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 9, 2014

Very nice location, big, confortable, clean and silent rooms; preferable the ones with front view. Breakfast is reasonable, but the restaurant is a little dark. The negative point is the gym, which has a quite good space available, but only 2 threadmills and 2 bikes...what a waste of space! They do need to reform the gym asap, and buy equipments.

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San Jose, Costa Rica
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 5, 2014

I recently had a bad experience at this hotel and the customer satisfaccion in charge person Rosario Bustamante contacted me very kindly she asked for another chance.. I just can tell this an grear place to stay.

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San Jose, Costa Rica
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 17, 2014

I can literally hear the next room guests having Sex. Honestly wasnt what I expected from a holiday inn. If you have to visit Mexico DF better look for another alternative. In some parts of the hotel is noticeble a lack of maintenance. I dont recommend this Hotel for bussiness porpuses Holiday inn must improve to retain coorporative customer.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Walter R, Thank you for choosing our hotel for your recent business travel. It is regrettable that you were not fully satisfied with your stay due to the noise disturbance and overall condition at the hotel. We are very sorry for any inconvenience you may have encountered. I assure you that this is not the norm you should expect... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 19, 2014 via mobile

I stayed for the business at the expo InfoComm at the WTC.Good location and close to many restaurants. Good WiFi. Breakfast is not extraordinary but good.next to Crowne Plaza but lower cost.chose the twin bed room with one sofa for your family. WTCなどこのエリアで仕事をすらのなら非常に便利。クイーンサイズのベッド2台とソファーベッド付きの部屋なら家族4人も十分。周りにはレストランがたくさんありますが、隣にクラウンプラザでリッチに夕食。

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Fremont, California
Contributor
14 reviews 14 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 2, 2014

Small room but i loved the fact there is no carpet, all decor is in clear colors that gives a clean feeling. It has every thing in a tiny space. i got the 2 double beds room, with a little table close to the kitchen setting. I little sofa, good size TV and a very small restroom. No bathtub but... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear VirginiaAleman, Thank you for your comprehensive review of our hotel. I am sorry some aspects of our hotel were not to your liking. I am pleased that our staff was able to offset this displeasure with great service. I was glad to hear you did appreciate our great location and amenities. We appreciate you taking the time to share... More 

Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 29, 2014

We asked for a Kingbed, got a double. We were placed directly across from the kitchen, the room smelled of food and of course kitchen staff started working around 4 in the morning. The food was terrible ended up getting very ill. If you can stay somewhere else, do it. Very outdated

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear LandS03, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in us and would welcome the opportunity to discuss your experience further. I have sent you a private message to obtain additional detail regarding your stay. I... More 

San Diego, California
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 28, 2014

The best asset of this property is that is located right behind Mexico city's WTC., one block from busy Insurgentes Avenue. Clean, everything average. The gym is also average. A few machines, located right across the hallway from the main (average) breakfast area. A little uncomfortable.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Luis C, Thank you for choosing our location and taking the time to post a review about our hotel. I am sorry to hear that we were not able to exceed your expectations. Rest assured that I have shared your comments with our hotel management to consider making improvements where necessary. Your satisfaction is of utmost concern to us... More 

San Jose, Costa Rica
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 1, 2013

Holiday Inn Express and Suites? Suites? (Who would have guessed). I stayed at this hotel numerous times for work. I must say it is a great option location wise. Just on the outskirts of the Center of the DF and close to many hot spots. A good 20 minute drive away from the airport in light traffic. The building currently... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear O_SanJose, Thank you for staying with us and providing us with your valuable feedback. It is wonderful to know you appreciate our location and our friendly staff. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the condition of our facilities. We take our... More 

Dallas, Texas
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 6, 2013

I understand that this is a Holiday Inn Express and therefore considered a budget hotel, however I have not stayed in a Hotel this bad since college when we crammed 5 guys in one room. I paid $116 USD for a room with a discount that should have cost $45 USD at best. As far as I can tell this... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear bigshinywheels, Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest... More 

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Additional Information about Holiday Inn Express Hotel & Suites at the WTC

Address: Dakota 95 | Col Napoles, Mexico City 03810, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites at the WTC 2.5*
Number of rooms: 217
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Also Known As:
Holiday Inn Express Hotel And Suites At The Wtc
Holiday Inn Mexico City
Mexico City Holiday Inn
Holiday Inn Express Hotel & Suites At The WTC Mexico City

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