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Fiesta Americana Santa Fe Hotel

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Calle 3 no 55 Col. Lomas de Santa Fe, Mexico City 01219, Mexico
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Fiesta Americana Santa Fe Hotel
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162 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fiesta Americana Santa Fe Hotel
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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 19, 2014

I stayed here for a week in August and would agree with other's comments - it is a very well located hotel, in the center of the commercial area. All the staff were extremely helpful and friendly making an effort to remember you and your preferences at breakfast and in the bar. The room was comfortable and clean, but overall... More 

Was this review helpful? Yes 1
jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review
Google Translation

Buenos Días, Muchas Gracias por sus comentarios a los cuales con todo gusto y personalmente estaré dando seguimiento para mejorar... More 

Chicago, Illinois
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 22, 2014

I have stayed a couple of times during the last months at Fiesta Americana Santa Fe and the best thing is their service. A couple of days they were completly booked and still they mantain the good work. The location is nice next to major companies HQ. Fitness center and swimming pool are nice. Roomservice is good although a little... More 

Was this review helpful? Yes 1
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good evening, thank you for your comments about the FIESTA AMERICANA SANTA FE. JAGC More 

Torreon, Mexico
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed May 3, 2014

We stayed at this hotel for 5 days, due to medical conditions we couldn't go out of the hotel that much there for we had to eat at their restaurant every day. Their service is terrible, we would have to wait close to half an hour to get our food, the restaurant was not even full, the food is average... More 

Was this review helpful? Yes 1
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good Afternoon, sorry for the inconvenience about the restaurant service and I will make the follow up to this case and improve our service. JAGC GM More 

Panama City, Panama
Level Contributor
53 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 2, 2014

I selected Fiesta Americana because I was visiting the office 2 blocks away and in this hotel prices were reasonsable, comparing other hotels around the area. I think the hotel is conveniently located, next to restaurants and shopping malls. I liked the breakfast even if it was a little pricey. I think my bed was wonderful and the staff was... More 

Was this review helpful? Yes 1
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon, thank you for your comments about the Fiesta Americana Santa Fe Hotel JAGC GG More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 16, 2014

If you are thinking of playing extra for an upgrade to the fiesta club level. Its kind if a waste the "breakfast" selection is very limited and on the afternoon you still have to pay extra for alcoholic beverages. This is unlike the hilton or grand krystal where the alcohol is free. Also the coffee in the room is expensive,... More 

Was this review helpful? Yes 1
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review
Google Translation

Buenas tardes, Muchas Gracias por sus comentarios a los cuales con todo gusto estaré dando seguimiento personalmente para mejorar nuestro... More 

Woodbury, Minnesota
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed April 13, 2014

High points: Excellent service (but not without errors, see below). Great rooms (inc. bathroom with glass wall shower). Great beds. No problem with the internet. Had the airport taxis all set up when I reqested it earlier in the morning ( I must say they did go out of their way to be sure I had everything I needed. Minor... More 

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Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon, sorry for the inconveniences about the room service and I will make the follow up to this case and improve our service. Thank you for your comments JAGC GM More 

São Paulo
Level Contributor
92 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed April 3, 2014

This is a very good choice if you need to be in the Santa Fe district. The rooms all have a nice view and large windows - which can be blacked out entirely. The hotel is efficiently run, clean and staff are friendly. The breakfast buffet offers a good variety of fruit, breads and hot dishes. The only think I... More 

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Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon, thank you for your comments about the rooms and F&B service. JAGC GM More 

Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed April 2, 2014

Conducted a meeting at the hotel last week and have to say the staff from concierge, to front desk, meetings and catering all were exceptional! Very supportive, willing to go the extra mile and immediate response made the event that much more successful. The hotel is situated in the heart of major business which makes it very good to conduct... More 

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Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good Afternoon, thank you for your comments about the Fiesta Americana Santa Fe Cd. de México. JAGC GM More 

Manchester, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed March 30, 2014 via mobile

first time in this hotel ... very elegant, our arrival was very much appreciated, professional staff. clean rooms but compared to other hotels are small but with maximum comfort. great location, I think for a family vacation in this hotel is really suitable. thanks for the cleaning staff were really friendly at all!

Was this review helpful? Yes
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review
Google Translation

Buenas tardes, Muchas Gracias por sus comentarios a los cuales estaré dando seguimiento para mejorar nuestro servicio. JAGC GM More 

Belgium
Level Contributor
122 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed February 14, 2014

Well, I've been travelling around the world, mostly for business purposes, and this hotel is really as good as it gets. - The rooms are nice and clean. Bathroom is not huge, but certainly big enough - The staff is very attentive without being "sticky" - Breakfast was more than good - The gym was FANTASTIC. As a runner, probably... More 

Was this review helpful? Yes
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good Evenig, thank you for your comments about the FIESTA AMERICANA SANTA FE JAGC GM More 

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