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Fiesta Americana Santa Fe Hotel

Certificate of Excellence
GreenLeadersGold level
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Calle 3 no 55 Col. Lomas de Santa Fe, Mexico City 01219, Mexico
Special Rate
MX$935 (MXN)
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252 Reviews from our TripAdvisor Community

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del Mexico, Mexico
1 review
1 of 5 stars Reviewed 1 week ago

TAKE CARE- I left a package with the concierge to deliver to a friend of Mexico my check out was in January 29th 2016 and she went to pick it up in February 1st and what was the surprise? In the package were only 4 DVDs and the new sansung mobile phone had been stolen. I will not return to... More 

Helpful?
Thank ELIANA G
jorge g, General Manager at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE and sorry for the inconvenience about the Samsung mobile phone And I want to inform you that I will make the follow up to this case personally Best Regards More 

2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

I am relocating to CDMX (Mexico City) due to a job related transfer. I originally reserved the hotel next door (Fiesta Inn) for almost a week. After the first night I was offered an upgrade to Fiesta Americana at a good rate. I took it. After that I extended my reservation a couple extra nights by phone which worked fine.... More 

Helpful?
Thank Antonio D
jorge g, General Manager at Fiesta Americana Santa Fe Hotel, responded to this review
Google Translation

Buenas Tardes, le ofrezco una disculpa por los inconvenientes que tuvo usted en su pasada estancia por lo cual le... More 

1 review
4 of 5 stars Reviewed January 6, 2016

The hotel is nice. The staff for the most part is very efficient and the price is ok for what you get. The hotel is modern chic. The rooms are spacious and clean and our only complaints are that room service took over an hr to get our food to us. Also, when booking make sure you request a room... More 

Helpful?
Thank kazuen2016
jorge g, General Manager at Fiesta Americana Santa Fe Hotel, responded to this review

Good Evening, thank you for your comments about FIESTA AMERICANA SANTA FE and I want to inform you that I will make the follow up to this case and improve our service Thank you More 

Sao Paulo, SP
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed December 15, 2015

Bedroom does not have frigobar which makes impossible to drink a cold and fresh water bottle after a long day visiting the city or even keeping a fruit inside. Impossible to make a phone call inside the bedroom unless if you open a voucher in the front desk by the moment of your check-in, even though I don´t understand why... More 

Helpful?
Thank TomcatSP
jorge g, General Manager at Fiesta Americana Santa Fe Hotel, responded to this review

Good evening, sorry for the inconvenience about the FIESTA AMERICANA frigobar service and I want to inform you that I will make the follow up to this case and improve our service Thank you for your comments More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 2, 2015 via mobile

Comfortable and quite rooms, conveniently located close to several business headquarters in Santa Fe and just a few blocks away from restaurants to dine. Amicable service and nice indoor pool, food not great but definitely beats a continental breakfast.

Helpful?
Thank Ernesto B
jorge g, General Manager at Fiesta Americana Santa Fe Hotel, responded to this review

Good evening, thank you for your comments about the FIESTA AMERICANA SANTA FE service More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 13, 2015

I have stayed in many premium hotels in Mexico including. Fiesta Americana has been always above expectation. Last stay there were some issues with my room and dinner. The manager's response was prompt and superb. Plan to come back every time I have to be in Mexico.

Helpful?
1 Thank pablo g
jorge g, General Manager at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon , thank you for your comments about FIESTA AMERICANA SANTA FE México City More 

Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed November 11, 2015

The hotel has a terrible banking system. When they charge my credit card, they only get the authorisation, but not the payment, so I had to spend more than half ah hour at the front desk. On the top, a receptionist named "Rafael" has no idea how a hotel should behave at such a situation, when due to the error... More 

Helpful?
Thank eorsimatyas
jorge g, General Manager at Fiesta Americana Santa Fe Hotel, responded to this review

Good Morning, Sorry for the inconvenience about FIESTA AMERICANA FRONT SERVICE and Iwill make the follow up personally to this case and improve our service Thank you for your comments More 

SPS
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 25, 2015 via mobile

We had breakfast here in front of our Fiesta Inn Hotel. Great food and good coffee. It was packed! It was a very busy Sunday morning after Mass and had only half an hour to have breakfast because our conference had a tight schedule that day. Very clean place.

Helpful?
Thank Jesspny
jorge g, General Manager at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon and thank you for your comments about FIESTA AMERICANA SANTA FE Cordially More 

Oslo, Norway
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed October 24, 2015

I stayed at this hotel for 2 weeks along with my colleague when we were in Mexico City for business purposes. While from the outside the Hotel looks good and is of glass it creates its own challenge when you stay there. We were there in July and at night the temperature dropped to 10 degrees centigrade. The heating in... More 

Helpful?
Thank H S
jorge g, General Manager at Fiesta Americana Santa Fe Hotel, responded to this review

Good Evening, thank you for your comments about FIESTA AMERICANA SANTA FE and I will make the follow-up to this case and improve our services Cordially More 

Mexico City, Mexico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 15, 2015 via mobile

My husband and I went to this hotel for a little getaway. It was not what we expected. The staff were considerate, helpful and kind and spoke English. The hotel was closeby to two plazas. Which was great for dinning and entertainment. The room was ok and not as nice as other fiesta hotel. The transparent elevators took a little... More 

Helpful?
Thank jacky620
jorge g, General Manager at Fiesta Americana Santa Fe Hotel, responded to this review

Thank you for your comments about FIESTA AMERICANA ANTA FE More 

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Staying in Santa Fe

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Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
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