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Fiesta Americana Santa Fe Hotel

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Calle 3 no 55 Col. Lomas de Santa Fe, Mexico City 01219, Mexico
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1 room 1 guest
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Fiesta Americana Santa Fe Hotel
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189 Reviews from our TripAdvisor Community

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Traveler rating
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35
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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El Paso, United States
4 of 5 stars Reviewed 3 days ago NEW

Restuarant service could be better, but for dinner there are enough other places around.Our food was dry and cold by the time we got it served. After the complaint we were treated very good by the management but it shouldn't happen at all. Santa Fe mall which isn't that far away is a good option with a lot of places... More 

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New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 3, 2015

I stayed at Fiesta Americana during a business trip. Hotel is very modern, clean, and the service is very friendly and helpful. I will definitely be staying at this hotel on my future trips to Santa Fe.

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jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good evening, thank you for your comments about the FIESTA AMERICANA SANTA FE JAGC More 

1 review
5 of 5 stars Reviewed June 1, 2015

I stayed in the hotel for a business trip and everything went smoothly. The staff is prepared (good English skills), the rooms are very comfortable and the hotel is well located, with lots of nearby restaurants and easily accessible public transportation.

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jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon,Thank you for your comments about FIESTA AMERICANA SANTA FE service JAGC More 

Monterrey, México
1 review
5 of 5 stars Reviewed May 30, 2015

The best service in town. I forgot my Phone Charger and after 2 days they gave me back. The have everything you need and i totally recommend it. It has a very good location, and in the restaurant the food is very tasty, a lot of mexican taste

Review collected in partnership with this hotel

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jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review
Google Translation

Buenas tardes, muchas gracias por sus comentarios acerca de FIESTA AMERICANA SANTA FE y esperamos nos de la oportunidad de... More 

London
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed May 23, 2015 via mobile

I stayed for 2 nights at this hotel which charged me more than 4,000 MXN per night without including breakfast and they made me pay for parking. They made a mistake by charging me an extra night without reason and it took me at least 3 calls to the front desk to solve it. By the time I checked out,... More 

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jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review
Google Translation

Buenas tardes, le ofrezco una disculpa por los inconvenientes que tuvo usted en su pasada estancia en FIESTA AMERICANA SANTA... More 

Guatemala
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 29, 2015

When we arrived the front desk ignored our reservations. The breakfast and dinner buffet was so good! We never had lunch at the hotel, but there's a couple decent restaurants nearby. In the back of the hotel (couldn't find their own trip advisor page) there's a restaurant call The Shu. As far as I know, is the best sushi restaurant... More 

Was this review helpful? Yes 2
jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good Afternoon, thank you for your comments about FIESTA AMERICANA SANTA FE and sorry for the inconvenience about your reservations service in the front desk , I want to inform you that I will make the follow up to this case and improve our service. JAGC GM More 

charlotte
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 17, 2015

I travel internationally almost everyther week and I know some trips are good and others will be bad. I'll start with the only good thing I have to say, restaurant staff was just excellent. But this hotel expereince overall was just bad that I feel the need to write about it as I tried to discuss with management, on at... More 

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jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good Evening, please accept a sincere apology on behalf of all the staff for the inconveniences you experienced during your stay with the air conditioning in your room and as a result changing your room so late at night, for the attention you received from our managerial staff in response to your concerns, for the lack of attention to the... More 

Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 25, 2015

I stayed at Fiesta Americana Santa Fe Hotel in February on a business trip. The rooms were very clean & staff was very friendly and accommodating. The restaurant in the hotel had an excellent breakfast buffet.

Was this review helpful? Yes 1
jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good Afternoon, Thank you for your comments about FIESTA AMERICANA SANTA FE Service and facilities JAGC More 

North Carolina
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 3, 2015

This hotel is excellent. Breakfast, clean, gym, price, nice business neighborhood. The service is another plus in this Hotel. Everybody know their job and they seem to enjoy it too. The only issue is location. It depends what is your plan in Mexico City and where are you planing to spend the time. Mexico City is huge and you need... More 

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jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE HOTEL service. JAGC GM More 

Madrid, Spain
Level Contributor
148 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 21, 2014

really comfortable hotel, clean rooms, modern, good restaurant and breakfast, good services, if you are lucky and have a high room views in the night are good ones, the only topic (as in all Mexico DF) is the distance to the center

Was this review helpful? Yes
jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good Afternoon, thank you for your comments about FIESTA AMERICANA SANTA FE JAGC GM More 

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