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Fiesta Americana Santa Fe Hotel

Certificate of Excellence
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Calle 3 no 55 Col. Lomas de Santa Fe, Mexico City 01219, Mexico
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Fiesta Americana Santa Fe Hotel
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Fiesta Americana Santa Fe Hotel
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141 reviews from our community

Traveler rating
    76
    38
    17
    6
    4
See reviews for
23
10
3
84
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Guatemala
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When we arrived the front desk ignored our reservations. The breakfast and dinner buffet was so good! We never had lunch at the hotel, but there's a couple decent restaurants nearby. In the back of the hotel (couldn't find their own trip advisor page) there's a restaurant call The Shu. As far as I know, is the best sushi restaurant... More 

Was this review helpful? Yes 1
jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good Afternoon, thank you for your comments about FIESTA AMERICANA SANTA FE and sorry for the inconvenience about your reservations service in the front desk , I want to inform you that I will make the follow up to this case and improve our service. JAGC GM More 

charlotte
1 review
2 of 5 stars Reviewed 5 weeks ago

I travel internationally almost everyther week and I know some trips are good and others will be bad. I'll start with the only good thing I have to say, restaurant staff was just excellent. But this hotel expereince overall was just bad that I feel the need to write about it as I tried to discuss with management, on at... More 

Was this review helpful? Yes
jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good Evening, please accept a sincere apology on behalf of all the staff for the inconveniences you experienced during your stay with the air conditioning in your room and as a result changing your room so late at night, for the attention you received from our managerial staff in response to your concerns, for the lack of attention to the... More 

Orlando, Florida
1 review
4 of 5 stars Reviewed February 25, 2015

I stayed at Fiesta Americana Santa Fe Hotel in February on a business trip. The rooms were very clean & staff was very friendly and accommodating. The restaurant in the hotel had an excellent breakfast buffet.

Was this review helpful? Yes
jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good Afternoon, Thank you for your comments about FIESTA AMERICANA SANTA FE Service and facilities JAGC More 

North Carolina
Contributor
16 reviews 16 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 3, 2015

This hotel is excellent. Breakfast, clean, gym, price, nice business neighborhood. The service is another plus in this Hotel. Everybody know their job and they seem to enjoy it too. The only issue is location. It depends what is your plan in Mexico City and where are you planing to spend the time. Mexico City is huge and you need... More 

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jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon, thank you for your comments about the FIESTA AMERICANA SANTA FE HOTEL service. JAGC GM More 

Top Contributor
107 reviews 107 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 21, 2014

really comfortable hotel, clean rooms, modern, good restaurant and breakfast, good services, if you are lucky and have a high room views in the night are good ones, the only topic (as in all Mexico DF) is the distance to the center

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jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good Afternoon, thank you for your comments about FIESTA AMERICANA SANTA FE JAGC GM More 

Netanya, Israel
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 31, 2014

I arrived very late from a delayed flight but the receptionist was very pleasant, the next morning the stuff where super pleasant as well very fair to say that the stuff is very nice. Room is big and comfy, lovely bed, nice view. good area. ....

Was this review helpful? Yes 1
jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good Morning, thank you for your comments about FIESTA AMERICANA SANTA FE JAGC GM More 

Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 19, 2014

I stayed here for a week in August and would agree with other's comments - it is a very well located hotel, in the center of the commercial area. All the staff were extremely helpful and friendly making an effort to remember you and your preferences at breakfast and in the bar. The room was comfortable and clean, but overall... More 

Was this review helpful? Yes
jorge g, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review
Google Translation

Buenos Días, Muchas Gracias por sus comentarios a los cuales con todo gusto y personalmente estaré dando seguimiento para mejorar... More 

Chicago, Illinois
Contributor
18 reviews 18 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 22, 2014

I have stayed a couple of times during the last months at Fiesta Americana Santa Fe and the best thing is their service. A couple of days they were completly booked and still they mantain the good work. The location is nice next to major companies HQ. Fitness center and swimming pool are nice. Roomservice is good although a little... More 

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Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good evening, thank you for your comments about the FIESTA AMERICANA SANTA FE. JAGC More 

Torreon, Mexico
Top Contributor
56 reviews 56 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed May 3, 2014

We stayed at this hotel for 5 days, due to medical conditions we couldn't go out of the hotel that much there for we had to eat at their restaurant every day. Their service is terrible, we would have to wait close to half an hour to get our food, the restaurant was not even full, the food is average... More 

Was this review helpful? Yes
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good Afternoon, sorry for the inconvenience about the restaurant service and I will make the follow up to this case and improve our service. JAGC GM More 

Panama City, Panama
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 2, 2014

I selected Fiesta Americana because I was visiting the office 2 blocks away and in this hotel prices were reasonsable, comparing other hotels around the area. I think the hotel is conveniently located, next to restaurants and shopping malls. I liked the breakfast even if it was a little pricey. I think my bed was wonderful and the staff was... More 

Was this review helpful? Yes
Jorge G, Gerente at Fiesta Americana Santa Fe Hotel, responded to this review

Good afternoon, thank you for your comments about the Fiesta Americana Santa Fe Hotel JAGC GG More 

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