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Crowne Plaza Hotel de Mexico

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Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
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Crowne Plaza Hotel de Mexico
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Crowne Plaza Hotel de Mexico
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250 reviews from our community

Traveler rating
    72
    95
    56
    17
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel de Mexico
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Moskau
Contributor
12 reviews 12 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 2, 2010

Good business-oriented hotel near WTC. Check-in and check-out was fast. Staff was friendly. Standard rooms aren't very big. Underground parking costs 90 m$ per day (had to ask consierge to pay parking ticket) . Internet was free (via WI-FI and in-room terminal), speed was good. Didn't try breakfast. Stayed on prioritybreaks.

Was this review helpful? Yes
Tourandtravelmanager, Public Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Thank you for you review, for us is very important to improve. We hope on your following stay you can try the buffet breakfast or the Mexican Italian cuisine at Ciao Mexico Restaurant. The facilities as the Pc at room, the free wireless, the personalize front desk, or the brain room are focused in the comfort of our guests. Once... More 

Lambertville, New Jersey
Top Contributor
91 reviews 91 reviews
75 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed May 23, 2010

I stayed in the Crowne Plaza on the 9th floor in one of the executive rooms. The hotel was nice enough. Staff friendly and helpful. Check-in was a bit slow but average for Mexico. The in-room amenities were good. The fitness center was not much to speak of and there is no pool, which is a bummer. Very good wireless... More 

Was this review helpful? Yes
Tourandtravelmanager, Public Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Good Morning, Thank you for your review, for us is very important follow all the issues that you refer. For future reservation don’t hesitate in contact us in order to send you a special amenity. About the check in, we try to personalize it and do it faster, using the Priority Club Rewards as a benefit program for our guests.... More 

Paris, France
Top Contributor
69 reviews 69 reviews
44 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 16, 2010

The Crowne Plaza Hotel de Mexico is a rather modern hotel in downtown Mexico, just next to the World Trade center. Describing my overall impression is not easy, as I keep very contrasted memories of this hotel (I stayed for a week). Good points : The rooms are big and well equipped (computer in the room), with a nice bathroom.... More 

Was this review helpful? Yes 1
Tourandtravelmanager, Public Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Thank you for your review, all the comments are very important for us. We put our precise attention to improve the issues on your concern. Hoping to have the opportunity to receive you once again, please let us know if you have any upcoming travel in order to receive you with special amenities. For further information don’t hesitate in contact... More 

Wisconsin, USA
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 22, 2008

While in Mexico City on business, a distributor booked this hotel for me. I was very pleased with the choice. Staff was extremely friendly and courteous. Almost everyone spoke English. The doormen were very helpful and got us safe, clean cabs. (if you want to ride in a nice, newer car, and have a very professional looking driver, you can... More 

Was this review helpful? Yes
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Kiwibeandip, We appreciate you taking the time to make us aware of your great expereience during your stay. Thank you for your positive feedback; The staff were happy to read about it. We look forward to the opportunity of serving you in the future and thank you for choosing Crowne Plaza Hotel de Mexico Sincerely, Miguel Angel Ruiz Front... More 

Waterford, Ireland
Contributor
15 reviews 15 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 11, 2008

I've stayed at teh Crowne Plaza 3 times and it has to be one of my favourite Business class hotels anywhere. It is comfortable and ideally located if you are doing business at the WTC or Insurgentes etc. Rooms are well appointed with internet, great beds and jacuzzi baths! Staff are friendly and helpful. Breakfasts are very good. The Italian... More 

Was this review helpful? Yes 2
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear IrelandDonall, First of all, thank you because you are a repetitive guest, thank you for your marvellous comments about this hotel - your home in Mexico city - Thank you for your stay and look forward to welcoming you back in a short time. Sincerely, Miguel Angel Ruiz Front Office Manager More 

Atlanta, GA
Top Contributor
281 reviews 281 reviews
67 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed August 5, 2007

I stayed in this hotel for business. The room was very spacious with comfortable bed and bathroom. I enjoyed the whirlpool tub and great shower. The free internet service was excellent both on the provided terminal and my personal laptop. Room service was timely and the food was good. There were a few English speaking TV stations which were sufficient... More 

Was this review helpful? Yes 1
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Sggypsy, We appreciate you taking the time to make us aware of your delightful experience during your stay; Your comments was share with our entire staff. Thank you for your thoughtful comments and we look forward to the opportunity of serving you again in the future. Sincerely, Miguel Angel Ruiz Front Office Manager More 

Mexico
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 27, 2007

Good points: Hotel is just brand new. Rooms are modern and confortable. Internet is free either through the terminals fitted in every room or wifi. It worked either way for me. Italian Restaurant and Lobby Bar were OK. Anyway, bath tubs should be maintained more often and air conditioning noisy. Bad points: - Terrible service: To begin with, breakfast was... More 

Was this review helpful? Yes 3
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Guest, Please allow me this opportunity to apologize for the inconvenience you experienced during your stay at our Hotel; I appreciate you taking the time to advise us of your dissatisfaction, which is the first step towards improvement of our services. Thank you for your stay and we look forward to your return visit. Sincerely, Miguel Angel Ruiz Front... More 

CALIFORNIA
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 10, 2007

Crown plaza hotel de Mexico really surprised us with Huge rooms, great beds, great bathroom with separate shower and buttub. The lobby is very nice and the service was great as well. restaurant prices are ok, and the bar prices are ok as well. but right infront of the entrance there is a small store where you can get sodas... More 

Was this review helpful? Yes 3
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Montes, Thank you for your wonderful comments; We are always pleased to receive praise and acknowledgment of such a positive nature. We look forward to serving your future lodging needs and thank your for choosing Crowne Plaza Hotel de Mexico Kind Regards, Miguel Angel Ruiz Front Office Manager More 

Overland Park, Kansas
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 6, 2007

My wife and I had a wedding in Feb. 2007 in Mexico City and we used this hotel for out-of-town guests and for our own use before leaving for our honeymoon. We had a total of about 10 rooms and nobody had any complaints. The hotel is in a convenient and safe location of Mexico City. All rooms had computer... More 

Was this review helpful? Yes 1
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Travman1031, We appreciate you taking the time to make us aware of your great experience during your stay. Congratulations for your weeding and we hope you will continue to use Crowne Plaza Hotel de Mexico your home in Mexico City. Kind Regards Miguel Angel Ruiz Front Office Manager More 

London, England
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed November 3, 2006

I have stayed at this hotel a number of times and have always been impressed by the quality of the rooms (new, stylish, great bathroom), but the quality of the service has been consistantly terrible. The check-in and bar staff are truly horrendous, and I think that the hotel must have made it a priority to employ such sullen, unresponsive... More 

Was this review helpful? Yes 4
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Customer, Thank you for the nice comment about the Hotel and please allow me this opportunity to apologize for the bad service from our staff. We would like the opportunity to welcome you back in an effort to provide you the level of service you expect from this Hotel. Sincerely, Miguel Angel Ruiz Front Office Manager Crowne Plaza Hotel... More 

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