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Crowne Plaza Hotel de Mexico

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Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
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Crowne Plaza Hotel de Mexico
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311 Reviews from our TripAdvisor Community

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Victoria, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

As a business traveler, I tend to use chain hotels only because of their brand predictability. So when I chose the Crowne Plaza in Mexico City, it was for that reason only. It is against this benchmark that I make the following comments while recognizing that some of these comments might be culturally biased. - When I checked-in to the... More 

Helpful?
Thank Thevi P
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, on top of all, I would like, on behalf of Crowne Plaza Hotel de México and myself, to offer our deepest apologies for the inconveniences during your stay. We pride ourselves of having a good service level that has built us a good reputation in Mexico City all these years we have been operating. However, clearly we have... More 

Queretaro, Mexico
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

To make it clear before even starting this, I am reviewing a 4-stars hotel as this Crowne Plaza is classified. My wife and I stayed in room 1827 with our little 9 months old boy. Arriving at the hotel you are welcomed by the concierge staff who are extremely helpful and nice. They would literally be opening the door of... More 

Helpful?
Thank Leonardo Sergio d
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, thank you for sharing your thoughts with us. We are happy to notice the service was up to your expectation but on the other side we highly regret, and would like to offer our deepest apologies, for the inconveniences in your room. Please rest assured our Chief Engineer is working on that and in the same way, we... More 

Boston, Massachusetts
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved this hotel because the beds were super comfortable and they had jacuzzi bathtubs separate from your shower, which was cool. The staff was very nice and their room service menu is very complete. I enjoyed the hotel a lot! It was comfortable staying there when away from home.

Helpful?
Thank Jiiimmmena
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, we are glad to know you liked our hotel. Please rest assured our commitment is toward creating great stay experiences that our guests will remember gladly. We hope we will have the honor of serving you again soon. Cordially, More 

Maple Ridge, Canada
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent 2 nights at the Crown Plaza Hotel in Mexico City in January. I found the rooms to be of a classical decor, the staff highly helpful and kind, but I didn't enjoy the very cold bathroom floor (it was winter in Mexico, and the temperature was around 50 F, or 10 Celsius), and the fact that the bedroom... More 

Helpful?
1 Thank Neila S
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, thank you for sharing your thoughts with us. We are glad that you think our staff is helpful and kind. We highly appreciate as well your comments regarding the bathroom and the glaze. we have shared them with our Chief Engineer and will consider them in the upcoming room remodeling. We look forward to another opportunity of serving... More 

Heidelberg, Germany
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 21, 2015

Stayed here for business during 2013-2014 as interrupted stays. Always was a pleasure to return. The location is perfect for city sightseeing/nightlife as is almost under WTC. Room was big, clean and classy and in the morning they had a very rich breakfast. I definitely recommend!

Helpful?
1 Thank Alin M
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, thank you very much for your comments. We look forward to another opportunity of serving you again in the near future. Kind regards, More 

Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 7, 2015 via mobile

Just finished a four-stay at this hotel and could not have been more satisfied. The staff was excellent, most spoke English, and the room far exceeded my expectations. It's just a short walk to the World Trade Center too. Can't wait to come back and stay there again.

Helpful?
1 Thank Bruce K
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, we deeply appreciate your kind thoughts. Our goal is precisely to create good memories for our guests and we are very happy we could achieve it this time. We hope we will have the honor of serving you again in a near future. Cordially, More 

Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 14, 2015

My experience at this hotel was very pleasant. The staff was always willing to help. The breakfast buffet was delicious, with many options to offer. The location of the hotel is very convenient, especially if you’re on a business trip. There is a great selection of restaurants to have breakfast, lunch and dinner. Also, it’s next to a shopping mall... More 

Helpful?
Thank Travelbirds8
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, thank you very much for your kind comments. Please rest assured our commitment is to deliver in each guest's stay our best efforts in order to create nice memories to remember. We will continue working to meet your expectation and look forward to another opportunity of serving you in the near future. Cordially, More 

Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 15, 2015 via mobile

The breakfast is good but could be better. The service is great, people is so caring of you and pendant all the time that you're having a good service, everything was perfect except for the little movement of the building so frequent that you think is an earthquake and is the industry washer is funny

Helpful?
Thank Monica V
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, thank you for your kind comments! Our commitment is precisely to take care of our guests and make them feel special at all times. We are really glad you think that of us and will be happy of sharing your comments with our team. Please accept our apologies about the vibration, our Chief Engineer is looking for ways... More 

Ottawa, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 9, 2015

this is a great high end hotel for business. lots of businesses, restaurants and cafés surround this hotel. Rooms are very clean and confortable. Avoid the buffet breakfast; crazy expensive and just not worth it. If you want an authentic Mexican breakfast, at an affordable price, just go across to any place across the street. you will be treated like... More 

Helpful?
Thank Álvaro P
Rafael L, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, thank you for your kind comments. We are very pleased you consider our property comfortable and clean. We regret that we did not meet your expectation regarding the buffet breakfast but I would like to share with you that we have recently improved it with new stations to offer a wider variety in food. We sincerely hope that... More 

Sao Paulo, SP
Level Contributor
14 reviews
8 hotel reviews
2 of 5 stars Reviewed August 3, 2015

Room is good, but air doesn't work very well and room get hot The gym is terrible. There is no ventilation on it Location is good. As traffic in Mexico City is too bad, this is the good point, but the hotel, in general, is missing maintenance

Helpful?
Thank PaulaArrudaPortugal
RafaelLeon, Rooms Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, on behalf of Crowne Plaza Hotel de México and myself, please accept our deepest apologies for the inconvenience with the air conditioning. Please rest assured our Chief Engineer has been already working since you let us know your report and he is making sure the A/C system is and will continue working properly. I hope that we might... More 

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