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Crowne Plaza Hotel de Mexico

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Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
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Crowne Plaza Hotel de Mexico
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Crowne Plaza Hotel de Mexico
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266 Reviews from our TripAdvisor Community

Traveler rating
    79
    99
    58
    19
    11
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210
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Amsterdam, The Netherlands
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed today NEW

I stayed at this hotel during my recent business trip to Mexico City and had a great experience.The hotel is conveniently located right next to the World Trade Center and 15 mins away from Polanco area. There are plenty of good restaurants around. Upon check-in I got upgraded to a king room, which was very spacious and comfortable, featured by... More 

Was this review helpful? Yes
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I really enjoy staying at this hotel. This is the second time i am here and i leave my review. I have already stayed in hotels here in Mexico City, more expensive and cheaper as well. For me this is the hotel where I had the best experience ever in this town. The staff is very friendly. The room is... More 

Was this review helpful? Yes
RafaelLeon, Rooms Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest: Thank you very much for your comments! Please rest assured we will be very glad of sharing them with our staff. Comments like yours encourage us to continue giving our guests the best service experience every time. We hope we will have the honor of having you again as our guest in the near future. Cordially, More 

Mission, Texas
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I’ve stayed at the Crown Plaza Hotel de Mexico many times over the last few years. Service is always amazing. I love this hotel because it has the rare quality of giving you privacy and making you feel very comfortable, while at the same time being there for you for anything you might need at a moment’s notice. The room... More 

Was this review helpful? Yes
RafaelLeon, Rooms Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, thank you very much for your kind comments. Feedback like yours is the biggest satisfaction we may get as hoteliers and gives sense to our work. Our goal is always to meet and exceed our guest's expectation. We are truly happy of having you as our guest and look forward to continue serving you every time you visit... More 

Nashville, TN
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Big clean rooms, comfy bed. Friendly staff. Would suggest for families or business travelers. Wish there was a pool. Nice mall down the street and pharmacy around corner. Felt very safe and visit again!

Was this review helpful? Yes
Rosario B, Operations Division at Crowne Plaza Hotel de Mexico, responded to this review

Dear RWGaston, We hope you are very well. Thank you for choosing Crowne Plaza Hotel de Mexico for your recent stay and for sharing your opsitive comments. We hope to have the pleasure to welcome you back again soon. Best Regards, Rosario Bustamante Operations Division More 

Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed May 27, 2015

I was surprised whenI stayed las month at this hotel, being a Platinum IHG reward, I was expecting the treatment you usually get as member, but what I got was 30 min waiting to make checking, when finally i got my key, 2 out of the 3 elevators didn't work. After a long wait, finally I got to my old... More 

Was this review helpful? Yes
Rosario B, Operations Division at Crowne Plaza Hotel de Mexico, responded to this review

Dear Javier D, We hope you are very well. Thank you for choosing Crowne Plaza Hotel de Mexico for your recent stay. We are commited with the satisfaction of all our guests, therefore we are very sorry that during your stay we did not meet your expectations, we have shared your comment with all our staff involved and inmediate actions... More 

Sao Paulo, SP
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 19, 2015

I went for a 5 day stay while working in Mexico. Since the first step in their premises I felt well received. Staff really takes care of you and the location is fantastic, with a lot of great night destinations within walk distance.

Was this review helpful? Yes
Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mr. Silverio, We hope you are very well. Thank you for staying at Crowne Plaza Hotel de Mexico WTC. We also want to thank you for taking a few minutes of your time to give us positive feedback from your recent stay. We hope to welcome you back again soon. Best Regards, Rosario Bustamante Operations Division More 

Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 17, 2015

Very nice hotel. The location is perfect. The room is perfect anda they have one option of brazilian channel in the cable tv. Everything in the hotel is perfect but I would like to add two things. They should add cream cheese in breakfast and they should have more options to be ordered in service room during the night. I... More 

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Rosario B, Operations Division at Crowne Plaza Hotel de Mexico, responded to this review

Dear Carlos Rodriguo, We hope you are very well. Thank you for staying at Crowne Plaza Hotel de Mexico WTC and for taking the time to give us feedback from your recent stay. We have shared your comments with the F&B manager, you can be sure we are commited to deliver the best service and quality experience to all our... More 

Miami, Florida
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 16, 2015

It is a comfortable hotel, even though I have been in other better ones for prices just a little higher. The breakfast is always the same, with no variations, and the price is too high for the things being offered. The rooms are comfortable, but far dark, with limited lights. Employees are usually very friendly and receptive. Waiters at the... More 

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Rosario B, Operations Division at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mr. Nelio Lopez, We hope you are very well. Thank you for taking the time to give us feedback from your recent stay at Crowne Plaza Hotel de Mexico WTC. We have reviewed your comments with the F&B Manager and inmediate actions will be taken to offer a better quality in service and food options. Best Regards, Rosario Bustamante... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 15, 2015

My wife daughter and I went for a 4 day stay. My wife had to go to take care of business and I stayed in while she worked and took care of our daughter. The service was excellent the staff was friendly. The margaritas where excellent! Loved the food there at the hotel. Great amenities as well.

Was this review helpful? Yes
Rosario B, Operations Division at Crowne Plaza Hotel de Mexico, responded to this review

Dear Jaime, We hope you are great. Thank you for taking the time to give us feedback from your recent stay at Crowne Plaza Hotel de Mexico WTC. We hope to have the pleasure to welcome you back again soon. Best Regards, Rosario Bustamante Operations Division More 

1 review
2 of 5 stars Reviewed May 15, 2015

For the price I was waiting a better hotel. The air-conditioned did not work. Internet free and slow. No options the buy a better internet. The concierge sometimes disappear in a city that the taxis are not easy to take, i was waiting more help,

Was this review helpful? Yes
Rosario B, Operations Division at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mr. Kleber, We hope you are very well. We are very sorry that you experienced some issues with the A/C in your room as well as the internet and the concierge not been all the time on his position during your stay, we have reviewed your comments with the staff involved and appropiate actions will be taken to ensure... More 

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