We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel de Mexico

Hotel website
Hotel deals
Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Crowne Plaza Hotel de Mexico
View Map
Add Photo Write a Review

280 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    82
    104
    60
    21
    13
See reviews for
8
20
17
222
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (280)
  • Mar-May only
    (86)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (64)
  • Dec-Feb only
    (54)
All months
Sao Paulo, SP
Level Contributor
11 reviews
5 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

Room is good, but air doesn't work very well and room get hot The gym is terrible. There is no ventilation on it Location is good. As traffic in Mexico City is too bad, this is the good point, but the hotel, in general, is missing maintenance

Was this review helpful? Yes
RafaelLeon, Rooms Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, on behalf of Crowne Plaza Hotel de México and myself, please accept our deepest apologies for the inconvenience with the air conditioning. Please rest assured our Chief Engineer has been already working since you let us know your report and he is making sure the A/C system is and will continue working properly. I hope that we might... More 

London, United Kingdom
1 review
2 of 5 stars Reviewed 5 weeks ago

It was the first time staying in this hotel and I booked it mostly because of the location. One night I got a phone call to my room and the person identified himself as member of the staff, he knew my name as I was registered and also my room number. He said he was with the anti-narcotics people checking... More 

Was this review helpful? Yes
RafaelLeon, Rooms Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, I would like to take this forum to reiterate our depeest apologies for the inconvenience during your stay. Our team has taken decisive and immediate action towards this exceptional situation, as the details of those actions were already explained to you in our previous communications that have also included our Corporate Offices representatives. Please rest assured that those... More 

Cabo San Lucas, Mexico
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 23, 2015

I was staying at Crown Plaza on a business trip and I was pleasantly surprised with the Concierge service who always assisted me and helped me very well, especially the Chief Concierge Ricardo Rodriguez to whom I thank most especially for his invaluable help. I enjoyed my room witch was incredibly comfortable and with the best view to the city,... More 

Was this review helpful? Yes 1
RafaelLeon, Rooms Division Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mario. Thank you very much for your kind comments towards our Concierge! We hope that we will have the honor of greeting you again in person in the near future. Warm regards, More 

Bogota, Colombia
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 20, 2015

This is my fourth time here at the Crown Plaza, but this time I saw a different level of attention for the little details, the bath tube was dirty the time that I want to use it, and also for the room service there was some mistakes, when they tried to fix it the food was cold. People at dinnig... More 

Was this review helpful? Yes
Rosario B, Rooms Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, on behalf of Crowne Plaza Hotel de México staff and myself please accept our deepest apologies for the inconveniences during your stay. Rest assured that this incidents have been an unpleasant exception and not the rule. We have taken measures with our housekeeping staff in order to not to let happen again that a room is not in... More 

Amsterdam, The Netherlands
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed July 3, 2015

I stayed at this hotel during my recent business trip to Mexico City and had a great experience.The hotel is conveniently located right next to the World Trade Center and 15 mins away from Polanco area. There are plenty of good restaurants around. Upon check-in I got upgraded to a king room, which was very spacious and comfortable, featured by... More 

Was this review helpful? Yes
RafaelLeon, Rooms Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, Thank you very much for your kind comments! Our purpose is to create great memories in each stay of our guests. Your comments encourage us to continue offering the best of us serving our clients. We hope that we will have the honor of having you as our guest again in the near future. Cordially, More 

Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 28, 2015

I really enjoy staying at this hotel. This is the second time i am here and i leave my review. I have already stayed in hotels here in Mexico City, more expensive and cheaper as well. For me this is the hotel where I had the best experience ever in this town. The staff is very friendly. The room is... More 

Was this review helpful? Yes
RafaelLeon, Rooms Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest: Thank you very much for your comments! Please rest assured we will be very glad of sharing them with our staff. Comments like yours encourage us to continue giving our guests the best service experience every time. We hope we will have the honor of having you again as our guest in the near future. Cordially, More 

Mission, Texas
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 16, 2015

I’ve stayed at the Crown Plaza Hotel de Mexico many times over the last few years. Service is always amazing. I love this hotel because it has the rare quality of giving you privacy and making you feel very comfortable, while at the same time being there for you for anything you might need at a moment’s notice. The room... More 

Was this review helpful? Yes
RafaelLeon, Rooms Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear guest, thank you very much for your kind comments. Feedback like yours is the biggest satisfaction we may get as hoteliers and gives sense to our work. Our goal is always to meet and exceed our guest's expectation. We are truly happy of having you as our guest and look forward to continue serving you every time you visit... More 

Nashville, TN
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 29, 2015 via mobile

Big clean rooms, comfy bed. Friendly staff. Would suggest for families or business travelers. Wish there was a pool. Nice mall down the street and pharmacy around corner. Felt very safe and visit again!

Was this review helpful? Yes
Rosario B, Operations Division at Crowne Plaza Hotel de Mexico, responded to this review

Dear RWGaston, We hope you are very well. Thank you for choosing Crowne Plaza Hotel de Mexico for your recent stay and for sharing your opsitive comments. We hope to have the pleasure to welcome you back again soon. Best Regards, Rosario Bustamante Operations Division More 

Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed May 27, 2015

I was surprised whenI stayed las month at this hotel, being a Platinum IHG reward, I was expecting the treatment you usually get as member, but what I got was 30 min waiting to make checking, when finally i got my key, 2 out of the 3 elevators didn't work. After a long wait, finally I got to my old... More 

Was this review helpful? Yes
Rosario B, Operations Division at Crowne Plaza Hotel de Mexico, responded to this review

Dear Javier D, We hope you are very well. Thank you for choosing Crowne Plaza Hotel de Mexico for your recent stay. We are commited with the satisfaction of all our guests, therefore we are very sorry that during your stay we did not meet your expectations, we have shared your comment with all our staff involved and inmediate actions... More 

Sao Paulo, SP
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 19, 2015

I went for a 5 day stay while working in Mexico. Since the first step in their premises I felt well received. Staff really takes care of you and the location is fantastic, with a lot of great night destinations within walk distance.

Was this review helpful? Yes
Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mr. Silverio, We hope you are very well. Thank you for staying at Crowne Plaza Hotel de Mexico WTC. We also want to thank you for taking a few minutes of your time to give us positive feedback from your recent stay. We hope to welcome you back again soon. Best Regards, Rosario Bustamante Operations Division More 

Questions? Get answers from hotel staff and past guests. Ask a question

559 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (65)
Viewed
Bathroom (9)
Viewed
View from room (3)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (18)
Viewed
1:29
Videos (3)
Viewed
Other (25)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (137)
Viewed
Amenities (14)
Viewed
Ejecutiva (30)
Viewed
Restaurants and Bars (20)
Viewed
Standard Room (22)
Viewed
The Hotel (51)

Management photos: Courtesy of the property manager

Viewed
All management photos (357)
Viewed
Room/suite (203)
Viewed
Hotel & grounds (63)
Viewed
Business center/function rooms (11)
Viewed
Dining (30)
Viewed
Family/play areas (1)
Viewed
Other (49)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Mexico City hotels
0.0 mi away
Holiday Inn Express Hotel & Suites at the WTC
0.2 mi away
Filadelfia Corporate Suites Hotel
0.2 mi away
Hotel Novit
Hotel Novit
#21 of 295 in Mexico City
4.5 of 5 stars 192 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Holiday Inn Ciudad de Mexico Trade Center
0.4 mi away
TRYP by Wyndham Mexico City World Trade Center Area
0.1 mi away
Hotel & Suites del Parque
Hotel & Suites del Parque
#22 of 295 in Mexico City
4.5 of 5 stars 202 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay