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Crowne Plaza Hotel de Mexico

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Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
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Crowne Plaza Hotel de Mexico
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Crowne Plaza Hotel de Mexico
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257 reviews from our community

Traveler rating
    75
    96
    58
    18
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sao Paulo, SP
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I went for a 5 day stay while working in Mexico. Since the first step in their premises I felt well received. Staff really takes care of you and the location is fantastic, with a lot of great night destinations within walk distance.

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Contributor
17 reviews 17 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very nice hotel. The location is perfect. The room is perfect anda they have one option of brazilian channel in the cable tv. Everything in the hotel is perfect but I would like to add two things. They should add cream cheese in breakfast and they should have more options to be ordered in service room during the night. I... More 

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Rosario B, Operations Division at Crowne Plaza Hotel de Mexico, responded to this review

Dear Carlos Rodriguo, We hope you are very well. Thank you for staying at Crowne Plaza Hotel de Mexico WTC and for taking the time to give us feedback from your recent stay. We have shared your comments with the F&B manager, you can be sure we are commited to deliver the best service and quality experience to all our... More 

Miami, Florida
Contributor
17 reviews 17 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

It is a comfortable hotel, even though I have been in other better ones for prices just a little higher. The breakfast is always the same, with no variations, and the price is too high for the things being offered. The rooms are comfortable, but far dark, with limited lights. Employees are usually very friendly and receptive. Waiters at the... More 

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Rosario B, Operations Division at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mr. Nelio Lopez, We hope you are very well. Thank you for taking the time to give us feedback from your recent stay at Crowne Plaza Hotel de Mexico WTC. We have reviewed your comments with the F&B Manager and inmediate actions will be taken to offer a better quality in service and food options. Best Regards, Rosario Bustamante... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife daughter and I went for a 4 day stay. My wife had to go to take care of business and I stayed in while she worked and took care of our daughter. The service was excellent the staff was friendly. The margaritas where excellent! Loved the food there at the hotel. Great amenities as well.

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Rosario B, Operations Division at Crowne Plaza Hotel de Mexico, responded to this review

Dear Jaime, We hope you are great. Thank you for taking the time to give us feedback from your recent stay at Crowne Plaza Hotel de Mexico WTC. We hope to have the pleasure to welcome you back again soon. Best Regards, Rosario Bustamante Operations Division More 

1 review
2 of 5 stars Reviewed 1 week ago NEW

For the price I was waiting a better hotel. The air-conditioned did not work. Internet free and slow. No options the buy a better internet. The concierge sometimes disappear in a city that the taxis are not easy to take, i was waiting more help,

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Rosario B, Operations Division at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mr. Kleber, We hope you are very well. We are very sorry that you experienced some issues with the A/C in your room as well as the internet and the concierge not been all the time on his position during your stay, we have reviewed your comments with the staff involved and appropiate actions will be taken to ensure... More 

GA
Top Contributor
55 reviews 55 reviews
41 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Staying for a function at the WTC across the street. The rooms are ok, ac does not cool, they use a 2 pipe system like embassy suites and they don't have fans you can borrow. I just cooked in my own sweat. Maintenance came two times, just no good. It's Mexico Food nearby is good and plentiful, area is safe.

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Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Diditb4u, We hope you are very well. Thank you for your comments we will work with our manteinance department to check in advanced our A/A and make sure it works properly for all our guests. Best Regards, Rosario Bustamante Operations Division More 

CA
Contributor
20 reviews 20 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Avoid the smoking rooms (floor?) if you are at all sensitive - I had one though requested non smoking and felt like i was in an unrenovated room in a Vegas mega hotel ca 1995 - while room was quite large, the layout was odd as well. Felt like the smoking floor also had a "damp" or "pool like" smell... More 

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Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Tdo-ca, We hope you are very well. Thank you for choosing Crowne Plaza Hotel de Mexico for your recent stay and also for taking the time to give us feedback, we will make an action plan with our housekeeping department to eliminate the smells in our smoking floor. We hope to have a second chance to pamper you on... More 

San Jose, Costa Rica
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at ths hotel for a couple of days, stuff really furendly. Room service its food and alao the prices. Lot of wood around. King bed, jacuzzi, computer, desk etc really nice. Only bad thing is the humedity smell... But seemed to be a probles with holiday inn Hotels... This people shoukd invest on Dehumidifiers. Overall I am satisfied.

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Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Walter R, We hope you are very well. Thank you for taking the time to give us feedback from your recent stay at Crowne Plaza Hotel de Mexico. We are happy to know that you enjoyed all the facilities from the hotel, we will definitly look into the humidity smell with our Housekeeping manager in order to offer you... More 

Dusseldorf, Germany
Top Contributor
127 reviews 127 reviews
73 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed March 24, 2015

Fourth time I come to this hotel, and nothing changed. Rooms are big, but they are smelly ! The smell moisture and humidity. And once back home, I had to wash everything, even the clean clothes, because they smelt moisture and humidity. Apart from that, which is why I won't come to this hotel again, the service is great. And... More 

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Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Groovemasterjay, We hope you are very well. We want to thank you for staying one more time at Crowne Plaza Hotel de Mexico at WTC. Also let me thank you for taking a few minutes of your time to let us know how was your stay with us. We are sorry to hear about the smell in the rooms,... More 

Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed March 16, 2015

Several issues on my last stay. I'll try too keep it brief: 1. Had to call the housekeeper to bring hand and face towels to my room. They forgot almost every day. 2. Fitness center was (according to front-desk) 24/7. I got there at 22:30 and the employee that was leaving told me it wasn't 24/7, she called someone to... More 

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Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mr. Bruno Martinez, We hope you are very well. Thank you for choosing Crowne Plaza Hotel de México for your recent stay. We are sorry for the several inconviniences that you experienced during your last stay with us, we will definitely review your comments with every manager of the diferent departments, to elaborate action plans and avoid situation like... More 

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