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Crowne Plaza Hotel de Mexico

4.0 of 5 Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
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Crowne Plaza Hotel de Mexico
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Crowne Plaza Hotel de Mexico
Crowne Plaza Hotel de Mexico
Crowne Plaza Hotel de Mexico
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208 reviews from our community

Traveler rating
    60
    81
    45
    13
    9
See reviews for
6
16
17
160
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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2 reviews
5 of 5 stars Reviewed 2 weeks ago

A very upmarket lobby/lounge area with plenty of helpful staff. The room was perfect and very comfortable. Breakfast was particularly good with lots of options including waffles. Went beyond the bare minimum which most hotels do regarding breakfast which was nice.

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Weehawken, New Jersey
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm staying there every time I travel to Mexico, at least 3 times a year. Price is reasonable and it is not too far from our offices. But I got too many "small" issues during my last trip which leads me to look for another option: - At my arrival, I asked for a quiet room on the inside as... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Schmeky S, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, bathroom condition and the internet service. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and most certainly... More

Midwest City, Oklahoma
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am staying here on the 8th floor for business. Good: free Internet, decent location, bed is comfortable Bad: internet is slow, rooms are outdated, windows do not open, old carpet, walls need paint, rooms need an interior designer's touch, service is hit or miss... Sorry, but I could not recommend staying at the Crowne Plaza Hotel in Mexico City.

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear FoodLover2012, Thank you very much for your recent stay with us.Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into.Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain some additional details... More

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2014

Location and Transportation: First off, the location of this hotel is perfect. It is 2 blocks from the MetroBus station on Insurgentes and from there you can get anywhere. Taxis are frequent and the concierge was magnificent. We used the concierge to book a private van tour with a woman name Alejandra who was remarkably talented tour guide and driver... More

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Contributor
20 reviews 20 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 31, 2014

This is a great hotel... But a had a very bad experience with my bill. The hotel charged me twice and took almost 3 months to get my money back. Very hard communication (suddenly, they don't talk English to solve me issue). At the end, I got my money back.. With almost 300 dollars of taxes... Very bad

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Rodrigo N, Thank you for your feedback regarding your recent visit at our hotel. I was delighted to read that after some initial issues with your stay, these were soon sorted. I would still like to apologize for the overall dissatisfaction you had experienced. Your feedback is very important to us as this continually helps us improve the guest... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 31, 2014

I stayed for the weekend trip at this hotel with my family (2 adults and 2 daughters of age 12 & 14). The location is very good and it is a 3-minute walk distance from the WTC and the important avenue Insugentes Sur. In front of the hotel, you can find a lot of the local Mexican restaurants to enjoy... More

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Top Contributor
57 reviews 57 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 30, 2014 via mobile

Just across the street of the World Trade Center, very convenient for shows. Rooms are OK, spacious. Breakfast buffet is very good. The Italian restaurant in the premises is just OK. For a good lunch or dinner, you have many good choices at a walking distance.

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Minneapolis, Minnesota
Contributor
16 reviews 16 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 27, 2014

Very nice rooms, large and well maintained. Also enjoyed the location near many interesting things, and the bar in the lobby was a nice place for a beer and to meet colleagues. First time in Mexico City, and this hotel worked very well.

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Fremont, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 2, 2014

Location, Location, Location... if you have a business meeting, this would be a good option. Service is good. Rooms are not perfect but comfortable, they would need a little bit more sunlight to refresh the room ambient but in general is a good point of reunion with everything near by. I would stay there as many times as business would... More

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Chesapeake, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

I spent 10 days in Mexico City, with my three children, two of them are teenagers. The personnel was efficient and friendly. I felt like at home. I was very pleased with the services they have. They work hard to make their guest feel comfortable; in business trip or family vacations. I have stayed before as a business trip and... More

Was this review helpful? Yes 1
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mrs. Guadalupe, Thank you for taking the time to convey your comments regarding your recent experience at the Crowne Plaza Hotel de Mexico, we are always pleased to receive acknowledgement of such a positive nature. As you mentioned we have an exceptional location and we offer differents type of cuisine, however our guest will find many restaurants in a... More

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Additional Information about Crowne Plaza Hotel de Mexico

Address: Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel de Mexico 4*
Number of rooms: 310
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Also Known As:
Crowne Plaza Mexico City
Crowne Plaza Hotel De Mexico Mexico City

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