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Crowne Plaza Hotel de Mexico

4.0 of 5 Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
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Crowne Plaza Hotel de Mexico
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Crowne Plaza Hotel de Mexico
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223 reviews from our community

Traveler rating
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    86
    47
    16
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Miguel de Allende, Mexico
Top Contributor
174 reviews 174 reviews
39 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

So far this is my most enjoyable hotel in Mexico City. The location of the Crowne Plaza is great. There are many very nice restaurants within about 3 blocks of the hotel, and things are happening in this Colonia. What I liked about the Crowne Plaza: Arrival: I had my own car, so the underground parking is easy and economical.... More 

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Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear George M, We hope you are very well and we want to thank you for taking the time to give us feedback from your recent stay at Crowne Plaza Hotel de México. We are very pleased with your excellent coments from the service provided by our front desk and housekeeping staff. Regarding the problem that you have experienced within... More 

Mumbai, Maharashtra, India
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I chose this hotel on account of its location and proximity to Av. Insurgentes. It is very close to some amazing authentic Mexican restaurants as well as global cuisine. Getting local transportation is also very convenient. One just has to walk a few seconds to the mall on the opposite side of the street... It is a very safe location... More 

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Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Nishant07, We hope you are very well. We want to thank you for choosing Crowne Plaza as your prefered destination for your recent visit to Mexico City. We appreciate the time you have taken to share your comments about your recent stay and you have our Word that we will share your comments with the staff in charge of... More 

Tel Aviv, Israel
Contributor
18 reviews 18 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 6, 2014

Very nice hotel, good value for money. It's in a very good location considering the traffic in Mexico. Food was very good as well and varied. Food in Mexico is actually great! Clean, modern, helpful staff... It was a very good choice for this visit and I believe I'll return in the next one.

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Rosario B, Public Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Daniel, Thank you so much for your excellent feedback from your recent sty at Crowne Plaza Hotel de México. We are gald that you enjoy our location, food and service provided by our staff. We hope to see you again soon. Have an excellent day! More 

dc
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed November 13, 2014

I have stayed at many Crowne Plazas in Latin America that I have liked a lot, but I will not be back to this one. I arrived at 1 p.m. expecting to be able to check in (given my Gold Elite Status), and was told there was not a single room available til 3. My colleagues and I found the... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear kroo, Thank you for your recent stay and continuous patronage. I am glad to learn that you took delight in the service you have experienced from most of our staff, in general. However, it is saddening that not all of our staff members from our lounge stepped up to the standards that most of us offer. In this regard,... More 

Springfield, Illinois
Top Contributor
65 reviews 65 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 10, 2014

We stay at the Crowne most every time we visit Mexico City on business. We feel safe when we stay, and like the quality of the lobby and rooms. On my most recent trip, I upgraded to an executive floor that had complimentary breakfast with great views. The staff throughout the hotel is friendly and helpful.

Was this review helpful? Yes 1
New York City, New York
1 review
5 of 5 stars Reviewed November 8, 2014

This is my third nite staying here Good service, friendly staff, very nice size room, great price, unlimited internet, great location 24 hours room service, Clean and comfortable bed. Open buffet breakfast is really good soo many options Try this green juice it was really good.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 11, 2014

A very upmarket lobby/lounge area with plenty of helpful staff. The room was perfect and very comfortable. Breakfast was particularly good with lots of options including waffles. Went beyond the bare minimum which most hotels do regarding breakfast which was nice.

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Weehawken, New Jersey
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 5, 2014

I'm staying there every time I travel to Mexico, at least 3 times a year. Price is reasonable and it is not too far from our offices. But I got too many "small" issues during my last trip which leads me to look for another option: - At my arrival, I asked for a quiet room on the inside as... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Schmeky S, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, bathroom condition and the internet service. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and most certainly... More 

Midwest City, Oklahoma
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed October 4, 2014

I am staying here on the 8th floor for business. Good: free Internet, decent location, bed is comfortable Bad: internet is slow, rooms are outdated, windows do not open, old carpet, walls need paint, rooms need an interior designer's touch, service is hit or miss... Sorry, but I could not recommend staying at the Crowne Plaza Hotel in Mexico City.

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear FoodLover2012, Thank you very much for your recent stay with us.Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into.Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain some additional details... More 

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2014

Location and Transportation: First off, the location of this hotel is perfect. It is 2 blocks from the MetroBus station on Insurgentes and from there you can get anywhere. Taxis are frequent and the concierge was magnificent. We used the concierge to book a private van tour with a woman name Alejandra who was remarkably talented tour guide and driver... More 

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Additional Information about Crowne Plaza Hotel de Mexico

Address: Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel de Mexico 4*
Number of rooms: 310
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Also Known As:
Crowne Plaza Mexico City
Crowne Plaza Hotel De Mexico Mexico City
Hotel Style:
#17 Spa Hotel in Mexico City
#30 Luxury Hotel in Mexico City

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