We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel de Mexico

4.0 of 5 Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
Hotel website
Hotel deals
Special Offer
Save on Hotel Packages!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Crowne Plaza Hotel de Mexico
Professional photos View all
Browse nearby
Crowne Plaza Hotel de Mexico
Write a Review

212 reviews from our community

Traveler rating
    61
    82
    45
    15
    9
See reviews for
6
16
17
164
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (212)
  • Mar-May only
    (57)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (62)
  • Dec-Feb only
    (38)
All months
dc
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed at many Crowne Plazas in Latin America that I have liked a lot, but I will not be back to this one. I arrived at 1 p.m. expecting to be able to check in (given my Gold Elite Status), and was told there was not a single room available til 3. My colleagues and I found the... More

Was this review helpful? Yes 2
Springfield, Illinois
Top Contributor
61 reviews 61 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stay at the Crowne most every time we visit Mexico City on business. We feel safe when we stay, and like the quality of the lobby and rooms. On my most recent trip, I upgraded to an executive floor that had complimentary breakfast with great views. The staff throughout the hotel is friendly and helpful.

Was this review helpful? Yes
New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

This is my third nite staying here Good service, friendly staff, very nice size room, great price, unlimited internet, great location 24 hours room service, Clean and comfortable bed. Open buffet breakfast is really good soo many options Try this green juice it was really good.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 11, 2014

A very upmarket lobby/lounge area with plenty of helpful staff. The room was perfect and very comfortable. Breakfast was particularly good with lots of options including waffles. Went beyond the bare minimum which most hotels do regarding breakfast which was nice.

Was this review helpful? Yes
Weehawken, New Jersey
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed October 5, 2014

I'm staying there every time I travel to Mexico, at least 3 times a year. Price is reasonable and it is not too far from our offices. But I got too many "small" issues during my last trip which leads me to look for another option: - At my arrival, I asked for a quiet room on the inside as... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Schmeky S, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, bathroom condition and the internet service. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and most certainly... More

Midwest City, Oklahoma
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed October 4, 2014

I am staying here on the 8th floor for business. Good: free Internet, decent location, bed is comfortable Bad: internet is slow, rooms are outdated, windows do not open, old carpet, walls need paint, rooms need an interior designer's touch, service is hit or miss... Sorry, but I could not recommend staying at the Crowne Plaza Hotel in Mexico City.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear FoodLover2012, Thank you very much for your recent stay with us.Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into.Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain some additional details... More

Atlanta, Georgia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2014

Location and Transportation: First off, the location of this hotel is perfect. It is 2 blocks from the MetroBus station on Insurgentes and from there you can get anywhere. Taxis are frequent and the concierge was magnificent. We used the concierge to book a private van tour with a woman name Alejandra who was remarkably talented tour guide and driver... More

Was this review helpful? Yes
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 31, 2014

This is a great hotel... But a had a very bad experience with my bill. The hotel charged me twice and took almost 3 months to get my money back. Very hard communication (suddenly, they don't talk English to solve me issue). At the end, I got my money back.. With almost 300 dollars of taxes... Very bad

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Rodrigo N, Thank you for your feedback regarding your recent visit at our hotel. I was delighted to read that after some initial issues with your stay, these were soon sorted. I would still like to apologize for the overall dissatisfaction you had experienced. Your feedback is very important to us as this continually helps us improve the guest... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 31, 2014

I stayed for the weekend trip at this hotel with my family (2 adults and 2 daughters of age 12 & 14). The location is very good and it is a 3-minute walk distance from the WTC and the important avenue Insugentes Sur. In front of the hotel, you can find a lot of the local Mexican restaurants to enjoy... More

Was this review helpful? Yes
Top Contributor
61 reviews 61 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 30, 2014 via mobile

Just across the street of the World Trade Center, very convenient for shows. Rooms are OK, spacious. Breakfast buffet is very good. The Italian restaurant in the premises is just OK. For a good lunch or dinner, you have many good choices at a walking distance.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Hotel de Mexico? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel de Mexico

Address: Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel de Mexico 4*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz, IHG, Agoda, Odigeo, Otel, Hotels.com, Despegar.com, TripOnline SA and Tingo so you can book your Crowne Plaza Hotel de Mexico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Mexico City
Crowne Plaza Hotel De Mexico Mexico City

87 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (53)
Viewed
Room/suite (15)
Viewed
View from room (2)
Viewed
Bathroom (9)
Viewed
Hotel & grounds (3)
Viewed
1:29
Videos (3)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Hotel & grounds (8)
Viewed
Dining (3)
Viewed
Room/suite (11)
Viewed
Business center/function rooms (2)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Price Your Stay