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All 282 Mexico City hotels

Crowne Plaza Hotel de Mexico

4.0 of 5 Hotel   |   Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
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200 people have reviewed this hotel

Traveler rating
    57
    80
    42
    13
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • French first
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  • Portuguese first
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English first
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This is a great hotel... But a had a very bad experience with my bill. The hotel charged me twice and took almost 3 months to get my money back. Very hard communication (suddenly, they don't talk English to solve me issue). At the end, I got my money back.. With almost 300 dollars of taxes... Very bad

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2 reviews
4 of 5 stars Reviewed 2 days ago NEW

I stayed for the weekend trip at this hotel with my family (2 adults and 2 daughters of age 12 & 14). The location is very good and it is a 3-minute walk distance from the WTC and the important avenue Insugentes Sur. In front of the hotel, you can find a lot of the local Mexican restaurants to enjoy... More

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Senior Contributor
37 reviews 37 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Just across the street of the World Trade Center, very convenient for shows. Rooms are OK, spacious. Breakfast buffet is very good. The Italian restaurant in the premises is just OK. For a good lunch or dinner, you have many good choices at a walking distance.

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Minneapolis, Minnesota
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very nice rooms, large and well maintained. Also enjoyed the location near many interesting things, and the bar in the lobby was a nice place for a beer and to meet colleagues. First time in Mexico City, and this hotel worked very well.

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Fremont, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Location, Location, Location... if you have a business meeting, this would be a good option. Service is good. Rooms are not perfect but comfortable, they would need a little bit more sunlight to refresh the room ambient but in general is a good point of reunion with everything near by. I would stay there as many times as business would... More

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Chesapeake, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

I spent 10 days in Mexico City, with my three children, two of them are teenagers. The personnel was efficient and friendly. I felt like at home. I was very pleased with the services they have. They work hard to make their guest feel comfortable; in business trip or family vacations. I have stayed before as a business trip and... More

Was this review helpful? Yes 1
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mrs. Guadalupe, Thank you for taking the time to convey your comments regarding your recent experience at the Crowne Plaza Hotel de Mexico, we are always pleased to receive acknowledgement of such a positive nature. As you mentioned we have an exceptional location and we offer differents type of cuisine, however our guest will find many restaurants in a... More

Mexicali, Mexico
Top Contributor
76 reviews 76 reviews
22 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 6, 2014

First time at this hotel, very close to the World Trade Center. Rooms are OK, very comfortable and well kept. Many restaurants nearby and public transport stations. Couldn´t try the restaurant, maybe next time. Service was OK, the check in kind of slow.

Was this review helpful? Yes 1
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Jfernandez, We appreciate you feedback and the great comment about the rooms, location, and the restaurants. Thank you for your stay and we looking forward to welcome you back in a short future. Sincerely, Miguel Angel Ruiz Assistant to General Manager More

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014 credit card Amex Card Member Review

This property is conveniently located next to the World Trade Center in Mexico City. Easy access from the airport (except during rush hour) and to restaurants and shopping. Not far from Polanco area for mopre dining opportunities. Hotel is big and clean and offers a great breakfast. My room was huge.

Was this review helpful? Yes 1
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Alfredo G, We appreciate you taking the time to make us aware of your great experience during your recent stay. Thank you for your excellent feedback about our location, the breakfast buffet, the hotel, the room and for choosing Crowne Plaza Hotel de México. We look forward to the opportunity of serving you again in a short future. Kind... More

Plano, Texas
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed June 9, 2014

I have stayed in this hotel at least 4 times during 2013. Rooms are great, up-to-date in terms of technology. Service is excellent. A couple of times I upgraded to one of their suites, worth the extra money without a doubt. Overall, a great choice to stay in Mexico near the World Trade Center.

Was this review helpful? Yes 1
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear pf2010, Thank you for taking the time to convey your comments regarding your recent experience at the Crowne Plaza Hotel de Mexico; We appreciate your positive feedback about the service and the rooms. Thank you for your stay and we look forward to your next arrival. Sincerely, Miguel Angel Ruiz Front Office Manager More

Westwood, NJ
Contributor
15 reviews 15 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 8, 2014 credit card Amex Card Member Review

Located near the World Trade Center this is a very comfortable hotel with good service and an excellent breakfast buffet. Chose this location to be near to business appointments. A bit off the beaten track of the city center.

Was this review helpful? Yes
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mike ... We appreciate you feedback and the great comment about the hotel comfort, the service, the breakfast buffet and the location. Thank you for your stay and we hope you will allow us the opportunity to serve your future lodging needs Sincerely, Miguel Angel Ruiz Front Office Manager More

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Additional Information about Crowne Plaza Hotel de Mexico

Address: Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel de Mexico 4*
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Also Known As:
Crowne Plaza Mexico City
Crowne Plaza Hotel De Mexico Mexico City

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#16 Spa Hotel in Mexico City #27 Luxury Hotel in Mexico City #46 Business Hotel in Mexico City
Hotel Class
Official Description (provided by the hotel)
A hotel designed for the executive market, where you can get everything you need for business, Starting to mention our rooms; computers in all fo them, minibar, direct dialing, air conditioning, safety deposit box, set for ironing, coffee maker with coffee and tea in courtesy - most of the rooms have individual hidro tub - but especially enjoy the comfort, functionality and service. ... more   less 
Number of rooms
310

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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