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All 280 Mexico City hotels

Crowne Plaza Hotel de Mexico

4.0 of 5 Hotel   |   Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
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69%
Ranked #70 of 280 hotels in Mexico City
A recent review
5 of 5 stars reviewed 1 week ago
Guadalupe C Chesapeake, Virginia
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  • Reviews (192)
  • Photos (108)
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192 people have reviewed this hotel

Traveler rating
    57
    75
    40
    12
    8
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151
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Chesapeake, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I spent 10 days in Mexico City, with my three children, two of them are teenagers. The personnel was efficient and friendly. I felt like at home. I was very pleased with the services they have. They work hard to make their guest feel comfortable; in business trip or family vacations. I have stayed before as a business trip and... More

Was this review helpful? Yes
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mrs. Guadalupe, Thank you for taking the time to convey your comments regarding your recent experience at the Crowne Plaza Hotel de Mexico, we are always pleased to receive acknowledgement of such a positive nature. As you mentioned we have an exceptional location and we offer differents type of cuisine, however our guest will find many restaurants in a... More

Mexicali, Mexico
Top Contributor
65 reviews 65 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First time at this hotel, very close to the World Trade Center. Rooms are OK, very comfortable and well kept. Many restaurants nearby and public transport stations. Couldn´t try the restaurant, maybe next time. Service was OK, the check in kind of slow.

Was this review helpful? Yes 1
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Jfernandez, We appreciate you feedback and the great comment about the rooms, location, and the restaurants. Thank you for your stay and we looking forward to welcome you back in a short future. Sincerely, Miguel Angel Ruiz Assistant to General Manager More

Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 of 5 stars Reviewed June 16, 2014 credit card Amex Card Member Review

This property is conveniently located next to the World Trade Center in Mexico City. Easy access from the airport (except during rush hour) and to restaurants and shopping. Not far from Polanco area for mopre dining opportunities. Hotel is big and clean and offers a great breakfast. My room was huge.

Was this review helpful? Yes
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Alfredo G, We appreciate you taking the time to make us aware of your great experience during your recent stay. Thank you for your excellent feedback about our location, the breakfast buffet, the hotel, the room and for choosing Crowne Plaza Hotel de México. We look forward to the opportunity of serving you again in a short future. Kind... More

Plano, Texas
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed June 9, 2014

I have stayed in this hotel at least 4 times during 2013. Rooms are great, up-to-date in terms of technology. Service is excellent. A couple of times I upgraded to one of their suites, worth the extra money without a doubt. Overall, a great choice to stay in Mexico near the World Trade Center.

Was this review helpful? Yes 1
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear pf2010, Thank you for taking the time to convey your comments regarding your recent experience at the Crowne Plaza Hotel de Mexico; We appreciate your positive feedback about the service and the rooms. Thank you for your stay and we look forward to your next arrival. Sincerely, Miguel Angel Ruiz Front Office Manager More

Westwood, NJ
Contributor
15 reviews 15 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 8, 2014 credit card Amex Card Member Review

Located near the World Trade Center this is a very comfortable hotel with good service and an excellent breakfast buffet. Chose this location to be near to business appointments. A bit off the beaten track of the city center.

Was this review helpful? Yes
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mike ... We appreciate you feedback and the great comment about the hotel comfort, the service, the breakfast buffet and the location. Thank you for your stay and we hope you will allow us the opportunity to serve your future lodging needs Sincerely, Miguel Angel Ruiz Front Office Manager More

Dusseldorf, Germany
Top Contributor
57 reviews 57 reviews
41 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 7, 2014

It's the third I stay to this hotel, and unfortunately, no noticeable changes ... Rooms are big, and bed are comfy, and it still smells moisture in rooms and hallways. The breakfast is too expensive for what it is, food is quantitative but not qualitative. And it's bloody expensive for what you get ! Better to go to iHop restaurant... More

Was this review helpful? Yes
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Groovemas, Thank you for let us know your comments regarding your recent stay; Thank you for mention about our beds and the size of the room. About the breakfast, we are sorry you have not been liking, our food and beverage manager is going to verify the menue, however let me remind you that at the Dolce Mexico Restaurante... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 6, 2014

This is the perfect hotel to stay if you have business in WTC in Mexico. It is confortable and the service is good but the problem is the internet service that is very slow when it is working, there are many interruptions in the service.

Was this review helpful? Yes 1
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear pmees1, We greatly appreciate you haven taken the time to write about your recent experience at our hotel and for your positive feedback for the service, the location and the confort; Regarding the internet system, we are terrible sorry you can be sure we are working on it in order to provide a better service. Thank you for your... More

Senior Contributor
26 reviews 26 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 30, 2014

This is a nice hotel to stay in while doing business at the World Trade Center in México city. The rooms are very confortable, internet is extremely slow, personnel is rough which is a shame for such a nice place. We stayed at the executive floor and found the complementary breakfast to be very poor and the waiter very unfriendly.... More

Was this review helpful? Yes
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Silvia L, I am terrible sorry to know about the bad service from our staff, and as you said is a shame. Please accept our sincere apologies you can be sure we are going to solve this situation. We appreciate you feedback and the great comment about the room and the location. Thank you for your stay and we... More

Crecy-la-Chapelle, France
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 20, 2014

I am not going to comment on rooms and general issues. That has all been done. However, one point is missing in the reviews. The Dakota bar! Difficult to find from the inside of the lobby but you cannot miss it, just go outside then turn directly to the right and that is it. They have small appetizers, just order... More

Was this review helpful? Yes 1
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Creten22, First of all i am sorry because the late answer for your balance detail request, of course IHG Guest Relations sent the case to the Hotel - and the information was sended. You are very kind to mention about La Cantina Dakota, it is our new 100% mexican (but international) Restaurant Bar. Thank you for your stay and... More

Boca Raton, Florida
Contributor
15 reviews 15 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 20, 2014

The room was clean and quiet even though it was next to the elevator. The bathroom had a soaking tub and a shower stall. The room even had a desktop PC in it. In room wifi was available for free, but it was dreadfully slow. I felt safe in this hotel. The price was high but this is Mexico City.... More

Was this review helpful? Yes
Miguel Angel R, Gerente at Crowne Plaza Hotel de Mexico, responded to this review

Dear Larry K, Thank you for taking the time to convey your thoughtful comments regarding your recent stay with us, you can be sure we are working in order to offer a better wifi service. We look forward to the opportunity of serving you in the future and thank you for choosing Crowne Plaza Hotel de Mexico Kind Regards, Miguel... More

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Additional Information about Crowne Plaza Hotel de Mexico

Address: Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel de Mexico 4*
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Also Known As:
Crowne Plaza Mexico City
Crowne Plaza Hotel De Mexico Mexico City

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#14 Spa Hotel in Mexico City #27 Luxury Hotel in Mexico City #44 Business Hotel in Mexico City
Hotel Class
Official Description (provided by the hotel)
A hotel designed for the executive market, where you can get everything you need for business, Starting to mention our rooms; computers in all fo them, minibar, direct dialing, air conditioning, safety deposit box, set for ironing, coffee maker with coffee and tea in courtesy - most of the rooms have individual hidro tub - but especially enjoy the comfort, functionality and service. ... more   less 
Number of rooms
310

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