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Crowne Plaza Hotel de Mexico

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Dakota #95 | Col. Napoles, Mexico City 03810, Mexico
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Crowne Plaza Hotel de Mexico
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Crowne Plaza Hotel de Mexico
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241 reviews from our community

Traveler rating
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    52
    17
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dusseldorf, Germany
Top Contributor
109 reviews 109 reviews
67 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Fourth time I come to this hotel, and nothing changed. Rooms are big, but they are smelly ! The smell moisture and humidity. And once back home, I had to wash everything, even the clean clothes, because they smelt moisture and humidity. Apart from that, which is why I won't come to this hotel again, the service is great. And... More 

Was this review helpful? Yes
Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Groovemasterjay, We hope you are very well. We want to thank you for staying one more time at Crowne Plaza Hotel de Mexico at WTC. Also let me thank you for taking a few minutes of your time to let us know how was your stay with us. We are sorry to hear about the smell in the rooms,... More 

Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago

Several issues on my last stay. I'll try too keep it brief: 1. Had to call the housekeeper to bring hand and face towels to my room. They forgot almost every day. 2. Fitness center was (according to front-desk) 24/7. I got there at 22:30 and the employee that was leaving told me it wasn't 24/7, she called someone to... More 

Was this review helpful? Yes
Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mr. Bruno Martinez, We hope you are very well. Thank you for choosing Crowne Plaza Hotel de México for your recent stay. We are sorry for the several inconviniences that you experienced during your last stay with us, we will definitely review your comments with every manager of the diferent departments, to elaborate action plans and avoid situation like... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

VERY old fashioned Hotel. DARK room, some spot lights. 2 double bed instead of a queen/king size. some waiters at the breakfast present the bill in a way to force you to give tips, even some times agressive in the service. bath tub did not look clean old fashioned old service; no basic service for foreign travelers like weighing machines... More 

Was this review helpful? Yes
Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Marine V, We hope you are very well. Thank you for choosing Crowne Plaza Hotel de Mexico for your recent stay. We are sorry to hear that we did not meet your expectations, for us is very important to hear from your stay, because in this way we can concentrate in our improvement areas and create action plans to... More 

Europe
Senior Contributor
49 reviews 49 reviews
41 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A strange title, though it really is an uncomfortable feeling. I had the privilege of having a suite where the room was very spacious and had all the amenities. The lounge food selection was below average, I dont like to negatively comment on such luxuries though was very plasticky food. Service was impeccable and ultimately it really is 2 mins... More 

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Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Martin, We hope you are very well. We are sorry for the carpet inconveniences that you experienced during your last stay with us, we will definitly take immediate actions to improve our cleanliness in this matter. And also we will look into the food selection at the plaza club floor. We hope to have the pleasure of welcome you... More 

Burlingame, California
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was in Mexico City to attend an event at the World Trade Center. Hotel was located right across the street. It is near to everything you need. Rooms were spacious, but the air conditioning was very bad. Reported to the front desk, but nothing was noticeably different during our stay. We landed up going to Sears and bought a... More 

Was this review helpful? Yes
Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Mr. Ronald S, We hope you are very well. We want to thank you for choosing Crowne Plaza Hotel de Mexico for your recent stay. Also, thank you for taking the time to give us possitive feedback, I have shared your comments with Alberto and congratulate him, as well as I have informed the staff involved to improve our... More 

Senior Contributor
36 reviews 36 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 15, 2015

Stayed at the Crowne Plaza for a couple of days on a business trip and I was impressed. Service was top notch and facilities were great. Even tough there is a good onsite restaurant and bar it's only a small taxi ride to some nice restaurants and bars in e.g La Condesa ...

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Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Versavel, We hope you are very well. Thank you for your excellent comments about your recent stay at Crowne Plaza Hotel de Mexico. We are glad that you enjoy the location of the hotel and yes, we are near by La Condesa which is one of the most nicest places in Mexico City for night life or just to... More 

San Miguel de Allende, Mexico
Top Contributor
192 reviews 192 reviews
43 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed January 19, 2015 via mobile

So far this is my most enjoyable hotel in Mexico City. The location of the Crowne Plaza is great. There are many very nice restaurants within about 3 blocks of the hotel, and things are happening in this Colonia. What I liked about the Crowne Plaza: Arrival: I had my own car, so the underground parking is easy and economical.... More 

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Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear George M, We hope you are very well and we want to thank you for taking the time to give us feedback from your recent stay at Crowne Plaza Hotel de México. We are very pleased with your excellent coments from the service provided by our front desk and housekeeping staff. Regarding the problem that you have experienced within... More 

Mumbai, Maharashtra, India
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 2, 2015

I chose this hotel on account of its location and proximity to Av. Insurgentes. It is very close to some amazing authentic Mexican restaurants as well as global cuisine. Getting local transportation is also very convenient. One just has to walk a few seconds to the mall on the opposite side of the street... It is a very safe location... More 

Was this review helpful? Yes
Rosario B, Quality Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Nishant07, We hope you are very well. We want to thank you for choosing Crowne Plaza as your prefered destination for your recent visit to Mexico City. We appreciate the time you have taken to share your comments about your recent stay and you have our Word that we will share your comments with the staff in charge of... More 

Tel Aviv, Israel
Contributor
20 reviews 20 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 6, 2014

Very nice hotel, good value for money. It's in a very good location considering the traffic in Mexico. Food was very good as well and varied. Food in Mexico is actually great! Clean, modern, helpful staff... It was a very good choice for this visit and I believe I'll return in the next one.

Was this review helpful? Yes
Rosario B, Public Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear Daniel, Thank you so much for your excellent feedback from your recent sty at Crowne Plaza Hotel de México. We are gald that you enjoy our location, food and service provided by our staff. We hope to see you again soon. Have an excellent day! More 

dc
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed November 13, 2014

I have stayed at many Crowne Plazas in Latin America that I have liked a lot, but I will not be back to this one. I arrived at 1 p.m. expecting to be able to check in (given my Gold Elite Status), and was told there was not a single room available til 3. My colleagues and I found the... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Hotel de Mexico, responded to this review

Dear kroo, Thank you for your recent stay and continuous patronage. I am glad to learn that you took delight in the service you have experienced from most of our staff, in general. However, it is saddening that not all of our staff members from our lounge stepped up to the standards that most of us offer. In this regard,... More 

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