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NH Mexico City Centro Historico

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3.0 of 5
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Palma, 42 Centro | Downtown, Mexico City 06010, Mexico
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1 room 1 guest
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NH Mexico City Centro Historico
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516 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The hotel is centrally located close to everything in the Zocolo or central historic district. The rooms are modern and attractive. They offer a great breakfast every morning. The front desk staff were very helpful providing us with directions, recommendations and making dinner reservations. The breakfast staff were also very nice. They offered breakfast for a slight additional charge and... More 

Was this review helpful? Yes
Antonio Sanchez M, Director General at NH Mexico City Centro Historico, responded to this review

Dear Jeff First of all, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Centro Historico. I really appreciate the excellent comments to us that I have shared with our staff. They are... More 

San Francisco, California
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Pros: Perfect location, just a block off the Zocalo, very fair price, generous breakfast buffet, clean and modern rooms and facilities, very friendly and attentive service. I didn't have a single problem during my 5 night stay. Cons: These are all very minor issues, but some people could find these of interest. Room is a bit small, but satisfactory. As... More 

Was this review helpful? Yes
Antonio Sanchez M, Director General at NH Mexico City Centro Historico, responded to this review

Dear Mark First of all, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Centro Historico. We would like to thank for the comments about our breakfast. Our concept of breakfast is made... More 

Bogota, Colombia
Level Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

It has an excellent location you can go walking to the historical area and give a long walk througt Reforma up to Castillo de Chapultepec. There are bicycles to rent. Breakfast buffet is very good as it is in every NH hotel. The rooms are clean and confortable. I really like NH hotels but this one has to take care... More 

Was this review helpful? Yes
Antonio Sanchez M, Director General at NH Mexico City Centro Historico, responded to this review

Dear Nutzen First of all, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Centro Historico. I’m very worried about the customer service provided as one of our main objectives is to provide... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We spent a few days in this hotel in Mexico City and it was a good choice. There were many shops and restaurants nearby and our room was confortable. Fast elevators too. As negative I found the cleaning, because it was far to be a perfect cleaning! Apart from that, everything was great.

Was this review helpful? Yes 1
Antonio Sanchez M, Director General at NH Mexico City Centro Historico, responded to this review

Dear John S I want to thank you for the time you took to share your comments regarding your stay at the hotel NH Centro Historico and for taking the time to write to us in detail the problems you experienced whilst staying with us. Please accept our sincere apologies for the issues you had, We will check every point... More 

Merida, Mexico
Level Contributor
124 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The good - comfortable bed, and not a bad price. Good convenient location for centro in Mexico City. Fast elevators, good air-conditioning, fairly good soundproofing keeping street noise to the minimum. The not so good - There seems to be a major problem with lack of management at the hotel - starting with housekeeping and cleaning of the rooms -... More 

Was this review helpful? Yes
Antonio Sanchez M, Director General at NH Mexico City Centro Historico, responded to this review

Dear Guest We would like to take this opportunity to thank you for choosing us for your stay at NH Centro Historico as well as for taking the time to send us your comments. I would like to apologize for not covering your expectations regarding the cleaning of the room you were assigned. Actually, we are working on this issue... More 

Cambridge, United Kingdom
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very good location for visiting the city, near the main sights and restaurants, shops, transports. Breakfast buffet offers a great variety. Room is good size and comfortable. The only minus is the very late and superficial room cleaning (in the evening, once at 8pm!), for the price and the NH chain standard, we had higher expectation.

Was this review helpful? Yes
Antonio Sanchez M, Director General at NH Mexico City Centro Historico, responded to this review

Dear Guest I would like to personally thank you, for the trust given to our hotel, NH Centro Historico, by choosing us for your stay in your last visit to Mexico city. With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring... More 

Rome, Italy
Level Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed July 23, 2015

Few meters from Zocalo square and Madero main shopping street, this hotel offer everything you needed for a stay in Mexico City. Breakfast is complete, with broad choice of food of any type and super tasty. The room was very comfortable and staff kind.

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Antonio Sanchez M, Director General at NH Mexico City Centro Historico, responded to this review
Google Translation

Gentile Cliente, Le mandiamo un cordiale saluto da Città del Messico e la ringraziamo per aver condiviso con noi i... More 

NJ
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 22, 2015

I enjoyed my stay here as the location was safe and rooms were clean and didn't mind walking around the area at night. Only complaint was that not as many restaurants in walkable distance as you'd expect. Short distance from zocolo and palacio Bella's artes, latinoamerica tower and nice cobblestone streets. I would stay here again, but may consider the... More 

Was this review helpful? Yes
Antonio Sanchez M, Director General at NH Mexico City Centro Historico, responded to this review

Dear David First of all, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Centro Historico. We would like to thank for the comments about our breakfast. Our concept of breakfast is made... More 

San Juan Cosala, Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 16, 2015

We are staying 5 days. Location is very good- 2 blocks from the Historic Center and Zocalo. Modern hotel, nice rooms. BUT---yesterday one of the two elevators was not working and today neither of them were working, everyone had to take the stairs. ALSO, yesterday we returned at 6:30pm and our room had not been cleaned-today after a long day... More 

Was this review helpful? Yes
Antonio Sanchez M, Director General at NH Mexico City Centro Historico, responded to this review

Dear Guest I want to thank you for the time you took to share your comments regarding your stay at the hotel NH Centro Historico and for taking the time to write to us in detail the problems you experienced whilst staying with us. Please accept our sincere apologies for the issues you had, We will check every point which... More 

Houston, Texas
1 review
5 of 5 stars Reviewed July 13, 2015

Staff was very helpful, room was clean and the location of the hotel was perfect, also very safe, for staying close to many historical sites. Check-in is at 3pm but they will hold your luggage until then.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Antonio Sanchez M, Director General at NH Mexico City Centro Historico, responded to this review

Dear Guest Greetings from Mexico City, and thank you for sharing your comments about your stay at our hotel. On behalf of all staff, we are very grateful for the fact that you enjoyed our service and facilities. In this your home, NH Centro Historico Mexico City, we are very happy to know that we meet your travel expectations. I... More 

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