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Live Aqua Mexico City Hotel & Spa

Certificate of Excellence
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Av. Paseo de los Tamarindos No.98 Col. Bosques de las Lomas, Mexico City 05120, Mexico
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Live Aqua Mexico City Hotel & Spa
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Live Aqua Mexico City Hotel & Spa
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148 reviews from our community

Traveler rating
    115
    26
    4
    2
    1
See reviews for
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28
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78
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Contributor
41 reviews 41 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

What a place! This hotel is the heart of luxury in MX City. The decoration and the organization of the hotel is one of a kind. Wonderful reception with several restaurants. Besides, you have a top class mall at the same building. Top restaurants such as Puerto Madero are also located at the same building. The rooms are very comfortable... More 

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The live Aqua located in Bosques de las Lomas, has to be one of the top hotels I have stayed in while in Mexico City, easy walk to some fine shopping and restaurants, with its own amenities within walking distance of our Mexico City office. great food, great service, etc.

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Miami Beach, Florida
Contributor
14 reviews 14 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I called ahead and arranged an airport pickup with the hotel. They sent me an email confirmation. Upon arrival, my driver was nowhere to be found. I waited half an hour, and called the hotel twice. I love Mexico City... This is the very city that spoiled me... Made me a hotel brat. Don't claim to be 5 stars, if... More 

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Escondido, California
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 13, 2015

Not the best hotel if youre there as a tourist. Area is Santa Fe, which is upper class, business type folks. Nice homes out there in Lomas area. We still enjoyed our stay, the hotel was really nice, there is a mall next door too, but driving to the city landmarks, and museums was about 45 -60 minute drive. Traffic... More 

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Manager_LAB, Director General at Live Aqua Mexico City Hotel & Spa, responded to this review

Thank you for give us a couple of minutes from your time to write this review about your experience in Live Aqua Mexico Hotel & Spa, we are glad you enjoyed your stay with us and and wish to have you back soon. Best Regards Diego Madero General Manager More 

Mexico City, Distrito Federal, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 25, 2015

Excellent service. Excellent staff great decoration. The spa is a very nice way to spend an hour or two. The restaurant is a must in your visit. It specializes in mexican food so we loved it. Bed and pillow menu are awsome.

Was this review helpful? Yes 1
Manager_LAB, Director General at Live Aqua Mexico City Hotel & Spa, responded to this review

Let me thank for the time you took sharing your comments with us. It was a pleasure having you at Live Aqua. I´m happy to hear you have a great experience and that you enjoyed your room, the Spa and the restaurant, Hope we see you around here soon. Best regards; Diego Madero General Manager More 

Rosario
Top Contributor
111 reviews 111 reviews
111 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed February 20, 2015

What a great hotel! Located right next to a shopping mall, so you don't even have to take a taxi to find great dining options. I've stayed twice at Live Aqua Mexico City, and I can't wait to be there again. The hotel is quite new and the rooms are simply fantastic. Large, comfortable and with a luxury touch that... More 

Was this review helpful? Yes 1
Manager_LAB, Director General at Live Aqua Mexico City Hotel & Spa, responded to this review

Let me thank for the time you took sharing your comments with us. It was a pleasure having you again at Live Aqua. I´m happy to hear you have a great experience and that you enjoyed your room, the gym, and the mall, you should try the Spa next time, we´ll be have to have you in there. Hope seeing... More 

San Francisco, California
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 17, 2015

I recently stayed here on business and was pleasantly surprised by the quality and quietness of the property. The staff are very friendly, the rooms well-appointed, and even though I was on the second floor facing the valet area, my room was still quiet. The hotel is adjacent to a high-end mall that has several nice restaurants, a Starbucks, and... More 

Was this review helpful? Yes 1
Manager_LAB, Director General at Live Aqua Mexico City Hotel & Spa, responded to this review

I´m glad to hear you enjoyed your stay at Live Aqua, and that you had the chance to visit the mall and some nice restaurants. We are working on especial language training with the staff so it makes easier the communication between them and our guests. Thanks for sharing your opinion with other Trip Advisor users. Best regards: Thomas Shortt... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 16, 2015

Well... This hotel is absolutely beautiful, rooms are very well decorated and updated. The service is awful and unacceptably bad for their level starting from check-in until check-out! St Valentine romance package that my husband purchased in this hotel included romantic dinner for two, one night in decorated room and a bottle of champagne. The dinner at Aqua restaurant was... More 

Was this review helpful? Yes 2
Manager_LAB, Director General at Live Aqua Mexico City Hotel & Spa, responded to this review

I´m so sorry for all the inconvinets you had during your stay, especially with the romantic decorations. This is obviously not what we want our guests to experiment at Live Aqua. We would love to find a way to change your perspective. I would be glad you give us another opportunity and make it better. Best regards, Thomas Shortt General... More 

Old Bridge, New Jersey
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 13, 2015

I stay here every time I come to Mexico City especially because it is directly across from my office, which helps. It is attached to a mall that has very good restaurants. The food in the hotel itself is very good, very nice breakfast buffet. I would recommend NOT getting a room over looking the water/mall as they play music... More 

Was this review helpful? Yes
Manager_LAB, Director General at Live Aqua Mexico City Hotel & Spa, responded to this review

Thanks for sharing your opinion with us and other Trip Advisor users. I´m happy to hear you enjoyed the food, specially the breakfast buffet. The water display is part of the mall, we are putting special attention on that though. Thanks for choosing Live Aqua every time you visit Mexico City. Hope we see you around here soon. Best regards;... More 

New York City, New York
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed February 7, 2015

In this review of Live Aqua, let me get the disappointments out of the way first : DISAPPOINTMENTS 1. Perhaps the biggest disappointment has to do with the pricing of rooms .... I checked into Live Aqua on a Monday with the expectation of staying through Wednesday (3 nights). After checking in I found out that I needed to spend... More 

Was this review helpful? Yes 4
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