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W Mexico City

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Campos Eliseos 252, Mexico City 11560, Mexico
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W Mexico City
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606 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for W Mexico City
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Park City, Utah
Level Contributor
161 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed April 16, 2015

The gym - small, lacking equipment, and dated equipment - 1 elliptical! No concierge type of lounge - thus can sit in restaurant to do work and pay for way overpriced drinks and snacks. The downstairs bar seems to be 2x+ what restaurants and bars in the area charge - way overpriced. W music in the lobby area and bar... More 

Was this review helpful? Yes 2
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Travels-with-Michael; I would like to offer you an apologies for all the inconveniences in your stay with us. We are in refurbush process and the gym it's one of the last things that we are going to change, but we have great plans for it. In the same floor where is located the gym we have the spa, and... More 

Miami, FL
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed April 11, 2015

My husband has been traveling for work to Mexico City for years and he always stays here. In my recent visit, I found the rooms were newly rehabbed and were comfortable and nice. Service is excellent, kind and friendly. I can see why my husband stays here, as a regular, he is treated like this is his home, he introduced... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there LenaMari! I think your husband know this is his home away from home and it's amazing to remind you that it's yours as well! We hope the next time both come to W Mexico City in a special occasion, if you do, please contact the Whatever / Whenever Team to make the arrangements to create an unique time.... More 

Santa Fe, New Mexico
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed March 29, 2015

I had the privilege to stay in the W Mexico City during my last visit and I was blessed by the opportunity of staying one of the new renovated rooms. OMG!! IT was impressive. The attention to detail in that room was perfect but the perfect room did not took over the great experience that I had at the Welcome... More 

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Bambalan! You had the privilege? C'mon, WE were privileged to have had you as our guest! Thanks a lot for choosing us as your home away from home. I will send your review to Elizabeth and Israel, they will be very happy to know they were helpful to create such a wonderful experience to you. About the rooms...... More 

New Delhi, Delhi, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 27, 2015

4 hotels down a few more to go, Isabel Maria, Le Meriden, Four Seasons and in the last visit "W". Being a Platinum card holder of Starwood there are enough comparisons that one can draw and stemming from the past experieince it woul not be wrong to say that the " W" check in was one of the worst I... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Kayvee6; I hope you are well, We are sorry to read you did not enjoy your stay with us and that your check in took that long. It is not the service we pride ourselves on. Our Welcome desk Manager has made a few changes to ensure your experience does not repeat itself again. Furthermore, the SPG program is... More 

New York City, New York
Level Contributor
189 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 stars Reviewed March 25, 2015

Great hotel. The best I stayed at in Mexico City. While I was in Mexico City I went to the Frida Kahlo Museum which they arranged a driver. The staff was always helpful and kind. It is in a great location and I always felt safe. I recommend staying here while in Mexico City. Instagram: @tommiesox

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review
Google Translation

Hola TSNYC1234; ¡Gracias por recomendarnos con tu comentario! Que bien que disfrutaste tu estancia con nosotros, esperamos tenerte pronto de... More 

Atlanta
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 22, 2015

This hotel is a needed "home base" in a congested, polluted, over-crowded mass of humanity called Mexico City. The staff is impeccable, the rooms very modern and the beds very comfortable. I can also add that the food is fabulous. Very convenient location if you have business in the Polanco area of MEX. If you are attending an event at... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there mhgolf ! Thanks a lot for your nice review, it's great to see that you enjoyed your stay with us. Now you have your home away from home when you have any busness trip in Mexico City. Hope to see you soon! Daniel Menéndez Whatever / Whenever More 

Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 11, 2015

My stay at the W hotel was great. I want to thank Marika Simon for assisting us. The entire staff was so helpful and polite. The rooms were nothing like I have seen before very hip and modern, and the view was fantastic. They had a nice lounge area on the 2nd floor and a nice gym. I would definitely... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there rmart_0035! I't great to know you had a full W Experience in your stay with us and I'm glad you shared it with us! I will sent your review to Marika, I bet she will be very happy to know she helped to made you feel so cosy! Hope to see you soon and remember than W Mexico... More 

London
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 27, 2015 via mobile

I was unlucky to arrive in MC with a nasty head cold, not helped by the city's pollution and high altitude. I spent much of my 3 days feeling rubbish but I'm pleased to say the W were helpful and friendly. They moved me in the middle of the night from 24th to 8th floor which I think helped the... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi boots222! It's a shame you didn't felt very well in your stay with us, but it's nice to know your new room help you to feel better. Hope you can visit us again, and when you reserve with us, let us know you prefer lower rooms in order to avoid the inconvenience so you can relax since the begining... More 

San Antonio, Texas
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 26, 2015

The hotel is very modern but comfortable. The staff was amazingly helpful and friendly. We didn't eat or drink at the hotel but the lobby is very "arty"! Just look at the pictures online. Next time we will make time to do this. The showers were wonderful and the beds are comfy! I will definitely be back.

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there lovelyone8888! Thanks for such a nice review! Too bad you didn't have the time to enjoy our living bar, next time don't forget to drop by and order a mazapan martini, it's one of the clasic coctails in W Mexico City. Hope to see you soon! Daniel Menéndez Whatever / Whenever More 

New York City, New York
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 19, 2015

My recent stay at the W Hotel in Mexico City was exemplary. The service and care to their guests was outstanding. When problems arose, they were very attentive and generous in their efforts to solve them. This modern, highly styled hotel featured an excellent Spa and Room Service Menu. Additionally it was possible to order from the in house restaurant... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Ben! Thank you so much for your comments, it's great to read such a nice review and thanks for sharing it here with us. So, you will be back soon? We can't wait to welcome you back! Have a wonderful day; Daniel Menéndez Whatever / Whenever More 

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