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W Mexico City

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Campos Eliseos 252, Mexico City 11560, Mexico
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W Mexico City
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W Mexico City
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586 Reviews from our TripAdvisor Community

Traveler rating
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    108
    38
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Toronto, Canada
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is a calm, funky oasis in the heart of Polanco. Close to tons of great restaurants within a short, safe walk. The rooms have been redone since I was here last and the weird glass wall/shower thing is gone, replaced by a proper shower and toilet space. The amenities are what you'd expect from a W and the... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there BrianGoesOnTheRoad; Thanks a lot for sharing your comments with us, it's great to know you like our new look, que are loving it! I get really excited when someone says something nice about our staff, it make us feel proud to belong to W Mexico City. Hope to see you soon, have a wonderful day! Daniel Menéndez Whatever... More 

Emeryville, California
Top Contributor
50 reviews 50 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

A standard W property - with the safety and security that sadly is needed in Mexico City. Great room - actually large for a W - loved the hammock in the the shower - so relaxing! The on site restaurant served good food and the lobby bar was lively in the evening. I'll be back!

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Barry T; Thanks a lot to take a moment to share a Little bit of your stay with us. We are very glad you could relax in the hammock, but that's a non renovated room, we are improving our facilities, so get ready to be amazed by our new look next time you'll come to Mexico City. Have a... More 

Zurich, Switzerland
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

For business or pleasure in Mexico City always my first choice and as usual was great everything Friendly staff, taking care of all you needs and now with always asking if they can help you , fantastic services and now with new and renovate rooms, for sure a perfect option in Mexico City.

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W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Guido B; Thanks a lot for sharing your comments with us! I loved how you describe our staff and our services. It's always nice to know that our guests had a full W experience with us. So, when are you coming back? Remember this is your home away from home and we will enjoy having you here with... More 

Keene, New Hampshire
Top Contributor
95 reviews 95 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 24, 2015

I arrived for a business overnighter, delighted with the room decor and amenities. Staff were very welcoming. What not to like: the shower has inadequate water pressure, so even with the shower head aimed at 30 degree angle the water fell straight down. No labels on the water control, so trial and error to find a temperature. All ventilation is... More 

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W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there LDWG; Thanks for taking the time to share your comments about your recent stay with us. And also thank you for choosing W as your home away from home. We at W strive to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed your stay with us. We will share your... More 

New York City, New York, USA
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 21, 2015 credit card Amex Card Member Review

Came in at 6am and the hotel was kind enough to accommodate a super early check-in. It was much appreciated especially after a redeye flight. The room was nice with a view and quite spacious but it is all about the location, location, location!

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Steven S; Next time you come to W Mexico City, make sure to drop by with our Concierge Team or our W Insider; they will give you the best tips to experience our location attractions like museums, parks, restaurants, bars, shopping centers an more! Hope to see you soon! Daniel Menéndez Whatever / Whenever More 

Park City, Utah
Top Contributor
126 reviews 126 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed April 16, 2015

The gym - small, lacking equipment, and dated equipment - 1 elliptical! No concierge type of lounge - thus can sit in restaurant to do work and pay for way overpriced drinks and snacks. The downstairs bar seems to be 2x+ what restaurants and bars in the area charge - way overpriced. W music in the lobby area and bar... More 

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Travels-with-Michael; I would like to offer you an apologies for all the inconveniences in your stay with us. We are in refurbush process and the gym it's one of the last things that we are going to change, but we have great plans for it. In the same floor where is located the gym we have the spa, and... More 

Miami, FL
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed April 11, 2015

My husband has been traveling for work to Mexico City for years and he always stays here. In my recent visit, I found the rooms were newly rehabbed and were comfortable and nice. Service is excellent, kind and friendly. I can see why my husband stays here, as a regular, he is treated like this is his home, he introduced... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there LenaMari! I think your husband know this is his home away from home and it's amazing to remind you that it's yours as well! We hope the next time both come to W Mexico City in a special occasion, if you do, please contact the Whatever / Whenever Team to make the arrangements to create an unique time.... More 

Santa Fe, New Mexico
Contributor
19 reviews 19 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 29, 2015

I had the privilege to stay in the W Mexico City during my last visit and I was blessed by the opportunity of staying one of the new renovated rooms. OMG!! IT was impressive. The attention to detail in that room was perfect but the perfect room did not took over the great experience that I had at the Welcome... More 

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Bambalan! You had the privilege? C'mon, WE were privileged to have had you as our guest! Thanks a lot for choosing us as your home away from home. I will send your review to Elizabeth and Israel, they will be very happy to know they were helpful to create such a wonderful experience to you. About the rooms...... More 

New Delhi, Delhi, India
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed March 27, 2015

4 hotels down a few more to go, Isabel Maria, Le Meriden, Four Seasons and in the last visit "W". Being a Platinum card holder of Starwood there are enough comparisons that one can draw and stemming from the past experieince it woul not be wrong to say that the " W" check in was one of the worst I... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Kayvee6; I hope you are well, We are sorry to read you did not enjoy your stay with us and that your check in took that long. It is not the service we pride ourselves on. Our Welcome desk Manager has made a few changes to ensure your experience does not repeat itself again. Furthermore, the SPG program is... More 

New York City, New York
Top Contributor
111 reviews 111 reviews
38 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed March 25, 2015

Great hotel. The best I stayed at in Mexico City. While I was in Mexico City I went to the Frida Kahlo Museum which they arranged a driver. The staff was always helpful and kind. It is in a great location and I always felt safe. I recommend staying here while in Mexico City. Instagram: @tommiesox

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review
Google Translation

Hola TSNYC1234; ¡Gracias por recomendarnos con tu comentario! Que bien que disfrutaste tu estancia con nosotros, esperamos tenerte pronto de... More 

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