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All 276 Mexico City hotels

W Mexico City

4.5 of 5 Hotel   |   Campos Eliseos 252, Mexico City 11560, Mexico
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W Mexico City
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71%
Ranked #50 of 276 hotels in Mexico City
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 4 days ago
ElisaKJ New York City, New York
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451 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
New York City, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

So, let me start by saying I am a business traveller, so this will be a very biased review. That being said, here are the good things: - service is extremely good - fits all the basic for a 4 star: clean, good rooms, etc - location is amazing, specially if you wanna be in the trendy/cool places, though I... More

Was this review helpful? Yes 1
W_Experience, Manager at W Mexico City, responded to this review

Dear ElisaKJ, Please accept my most profound apologies for all the inconveniences you encountered during your stay with us, our main goal is to make each visit of our guests a W Experience. I can assure you we will correct all the issues you mentioned as we want to deliver world class service with our facilities and the staff properly... More

Moscow, Idaho
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It is interesting to read the reviews for this hotel. I guess it speaks to one of two things ... how unpredictable travel can be ... or how picky some folks are. For my wife and 15 year old, we found the experience staying at the W in Mexico City a very good one. The staff went out of their... More

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W_Experience, Manager at W Mexico City, responded to this review

Dear Oski1984, We are glad to hear you had a nice experience with us. Thanks for sharing your advices and comments so we can improve day by day and keep providing the service our guests deserve. We hope to see you in the near future. Diana Escamilla Whatever / Whenever More

Rio de Janeiro, RJ
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I go to Mexico a lot and I am still trying to find the right hotel...decided to try the W with the suite night awards , they did offer to change my room once I told them this one made me claustrophobic. It has the weirdest configuration and most narrow room ever had. The room was very tired and most... More

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W_Experience, Manager at W Mexico City, responded to this review

Dear Daniel 328, We at W strive to make each guest experience memorable and pleasant, and it is disappointing to hear you did not enjoy your stay with us. I am truly sorry that your overall experience with us was not as pleasant and enjoyable as we would have liked it to be. We are going to the take to... More

Sao Paulo, Brazil
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I usually come to Mexico City on business and this hotel is close to the office I go. There are other good hotels close by, like Hyatt and JW Marriot and Intercontinental. My preference for the W is that it's affiliated with SPG. Rooms are spacious and the staff is very friendly. Kinda pricey if you don't book way ahead... More

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W_Experience, Manager at W Mexico City, responded to this review

Hi Mauronr, Thank you so much for your feedback, as you mentioned we are going through a renovation in our facilities so we can improve our service and the experience of our guests with us will be even more spectacular! We hope you can visit us in the near future. Regards, Diana Escamilla Whatever / Whenever More

Los Angeles
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

Friendly staff but not a lot of follow through. They missed a wake up call. Also both mornings they offered coffee and juice to be delivered and it never showed two days in a row, even with repeated calls. The rooms are a bit substandard for a W, though the hotel is well located.

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W_Experience, Manager at W Mexico City, responded to this review

Hello LATravelGuy, On behalf of my team I offer you an apology for the lack of follow up with your wake up calls and the wake up coffee both days, we want to improve and you can be sure we will take the proper actions with our talents and reinforce the procedure as necessary. Thanks for your feedback. We look... More

San Miguel de Allende, Mexico
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I wanted to have a pre dinner cocktail/appetizer on a terrace with a view in Mexico City walking distance from our hotel. Unfortunately the only one we could find was at the W hotel. We each had a margarita and we split an order of guacamole dip/chips. Nothing special! It cost us roughly 600 pesos! And all... More

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W_Experience, Manager at W Mexico City, responded to this review

Hello Asia1, Thank you for all your comments regarding your visit to our Winter Bar, I am truly sorry you did not enjoy your time with us as we wanted. We hope you can give us the opportunity to redeem ourselves once the renovation is finished. Regards, Diana Escamilla More

Top Contributor
130 reviews 130 reviews
48 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

It is hard to complain but many of us have been in hotel rooms which were nice but when we looked carefully we realised that the room is becoming tired. This is the feel I had in this W. The same comment is true for the fitness. By the way the rooms are not as bad as in the midtown... More

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W_Experience, Manager at W Mexico City, responded to this review

Hi go100go Thanks for your feedback! We definitely will take all the great, good and not so good and work with it so we can meet all of our guests expectations. We´re restyling our space so that you experience with us will be even more spectacular. Stay tuned. We´re about to show off our fresh, new look. Looking forward to... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 11, 2014

The rooms are shabby bedside lamps peeling apart and stained, ornaments chipped, the lighting dreadful. A plus was the bed was really comfy. The bathroom was not to our liking at all with the sink in the bedroom abd water going everywhere in the shower proved tricky trying to keep a dry part to walk on when going to the... More

Was this review helpful? Yes 1
W_Experience, Manager at W Mexico City, responded to this review

Dear I_smee First of all I would like to thank you feedback and express an apology for the inconveniences during your stay with us regarding to the shower, the lifts and noise. Please note that we will be forwarding your remarks to our managers in order to correct the mentioned issues and work hard to avoid this to happen again.... More

New Paltz, New York
Top Contributor
50 reviews 50 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 7, 2014

I ended up stranded here for longer than I wanted because I injured my knee and was having trouble getting around. The staff could not have been more helpful and kind. Anything I needed, they arranged quickly, cheerfully and competently. It was nothing short of amazing. I've stayed in a lot of hotels in my life and many W's all... More

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W_Experience, Manager at W Mexico City, responded to this review

Hi Tivolicat Thanks for the great feedback, it´s wonderful to know that you enjoyed your last stay and know that you left the hotel with many WOW memories. That´s always our goal ! Hope you get better soon. See you! Luz Madrid W Experience Manager More

2 reviews
2 of 5 stars Reviewed March 3, 2014

When we arrive, they had lost our reservations all though we had the confirmation email. After 2hrs, they finally gave us a room. The rooms had a lot of stuff that should have been replaced or worked on. The layouts are great and loved the hammock and big open showers. Great location.

Was this review helpful? Yes
W_Experience, Manager at W Mexico City, responded to this review

Hi Jpineda 1 Thanks for your comments! I apologize for the inconvenience you encountered at the check in. We are glad to hear that you had a fun with the hammock, also we appreciate the details, this will help us to improve some points and prepare to make your next visit even better. We are currently undergoing renovations which I... More

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Additional Information about W Mexico City

Also Known As:
w Mexico City Hotel Mexico City
w Mexico City Hotel
w Hotels Mexico City
W Mexico City
Address: Campos Eliseos 252, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Luxury Hotel in Mexico City
#40 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W Mexico City 4.5*
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