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All 284 Mexico City hotels

W Mexico City

4.5 of 5 Hotel   |   Campos Eliseos 252, Mexico City 11560, Mexico
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W Mexico City
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Ranked #48 of 284 Hotels in Mexico City
A recent review
4 of 5 stars reviewed 3 days ago
Alexandre F
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495 reviews from our community

Traveler rating
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    91
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent several weeks at W hotel as a business traveler! Location is great if you are working in Polanco. Walking distance from nice bars and restaurants. Service is top notch. Room is large and modern, bit different from standard hotels. Amenities such as reception and lounge are not as big and comfortable as in other W hotels (Santiago for example)... More

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Dallas, Texas
Contributor
14 reviews 14 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Read the mixed reviews, and I know you can not make everyone happy, so I knew what I was getting into. Wanted to use SPG points. My options were the St Regis, the Sheraton, and the W. For me it was about location location location. This was my first time in Mexico City, and wanted to make sure I found... More

Was this review helpful? Yes 1
W_Mexico_City, Gerente at W Mexico City, responded to this review

Hello heck23!!! We are very glad you did have an amazing time during your stay with us. We are looking forward to welcome you another time very soon. Warm regards; Eduardo Tapia Whatever Whenever More

Long Beach
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

W Hotels stays are usually fun, but we enjoyed Mexico City's W for so many other reasons. The location was good and felt safe. As a lesbian couple we wanted to stay in a nicer neighborhood, like Polanco. Getting there each time we took a taxi proved challenging until we started saying it was next to JW Marriott, but this... More

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi there Laura! It’s great to hear all your comments; we really appreciate reviews like yours. It's a shame you have to take a lot of taxis because it was raining... Next time you come back we wish you a sunny season so you can walk around in this neighborhood. Hope to see you soon in a longer stay so... More

Kuwait
Contributor
16 reviews 16 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed there for a few nights with friends. Excellent location, great service, friendly staff, and very clean great rooms. I highly recommend it and checkout the bar/restaurant of the hotel its pretty nice as well.

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W_Mexico_City, Manager at W Mexico City, responded to this review

Hey Fatima! Thanks for taking the time to share your comments about your recent stay with us. And also thank you for choosing W as your home away from home. It’s a pleasure to know you enjoyed your stay. We will be waiting for you when you come back to Mexico City! Have a Wonderful day! Daniel Menendez Whatever/Whenever More

Dallas, Texas
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from our very first visit to Mexico City. I really wasn't sure what to expect. The reviews for this hotel are mixed, but our friends chose the hotel, so we made a reservation. This is a little off topic regarding the hotel, but we had a fantastic time in Mexico City. There wasn't a moment where we... More

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W_Mexico_City, Manager at W Mexico City, responded to this review

Hello BParkerTX, Thank you so much for your Wonderful review, it is nice to hear our staff is creating W Experiences and exceeding the expectations for our guests. I would like to let you know that we are now remodeling the rooms, so we hope you can visit us again. Best regards, Diana Escamilla Whatever/Whenever More

Austin, Texas
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This W is in a great location, right next door to the JW Marriott. It's near the centro historic district and financial area of Mexico City. The restaurant was sub-par with the food not being very well prepared - but it was ok. The rooms are nice with some interesting touches in the bathrooms, but it could use an update... More

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W_Mexico_City, Manager at W Mexico City, responded to this review

Hello aronmarsh, Thank you for sharing your comments about your recent stay. We will share them with all the areas to focus and to correct what you mention regarding the food quality and a renovation for the rooms. Regards, Diana Escamilla Whatever/Whenever More

New York City, New York
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff at this hotel are kind, attentive and overall just great. Unfortunately, This hotel isn't good for business travelers. Nowhere to plug your phone near the bed. The sink being in the room rather than the bathroom was gross. The hammock in the bathroom....ugh. I understand it's being updated though. The location is great and walking distance to some... More

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello nathalie... Thank you so mucho for your comments regarding our staff. Regarding our design we will be expecting you once we finish the update in our rooms. We hope to see you soon. Best regards; Diana Escamilla Whatever/Whenever More

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Each and every one of the staff truly want you to have a great experience in this hotel. The pillows are awesome, the hammock in the bathroom overlooking and city was fabulous and the meals were great. The only fault I could find was with the plug in the sink not closing,a very minor issue.

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W_Mexico_City, Manager at W Mexico City, responded to this review

Hello ozbloke9, It is very important for us to know that you had a wonderful time with us due to our staff and facilities. We hope you can visit us again soon. Best regards, Diana Escamilla Whatever/Whenever More

Brussels, Belgium
Top Contributor
76 reviews 76 reviews
36 hotel reviews
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I can not say anything bad about this hotel but also nothing extremely good. There is a lot of wear and tear in the rooms and in the hotel generally. I went to the spa and the jacuzzi is almost falling apart and not working properly. I love the Polanca area but i prefer hotels like the Hyatt(they just redid... More

Was this review helpful? Yes 3
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello Emmanuel V, Thank you for your great feedback, we are so proud we made your stay a W Experience; it is really nice to hear we have done an excellent job. We know that despite to constant maintenance we give to our facilities; it is time to make a renovation, that’s why we are renewing the rooms. Hope to... More

Mexico City
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 weeks ago

All staff is super nice. Gotta give them that. Really really nice. We were told they were remodeling all the rooms, we booked a fantastic suite that was not remodeled yet. I didn't have a problem with that as to me the room looks great, but once you've been there a couple of hours you do see some tear and... More

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi HiramNovelo, We are really glad that you enjoyed your last stay with us; it is rewarding to know our staff is making our guests to feel like home. About the décor we keep working as you mentioned in order to prepare a W Experience for each guest. We hope to have you here soon after the renovation is finished.... More

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Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — W Mexico City 4.5*
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City

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