We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

W Mexico City

Certificate of Excellence
Hotel website
Hotel deals
Campos Eliseos 252, Mexico City 11560, Mexico
Special Offer
Best Rate Guaranteed
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
W Mexico City
Professional photos View all
Browse nearby
W Mexico City
Write a Review

582 reviews from our community

Traveler rating
    218
    197
    107
    38
    22
See reviews for
37
158
38
232
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (582)
  • Mar-May only
    (151)
  • Jun-Aug only
    (118)
  • Sep-Nov only
    (145)
  • Dec-Feb only
    (168)
All months
Zurich, Switzerland
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

For business or pleasure in Mexico City always my first choice and as usual was great everything Friendly staff, taking care of all you needs and now with always asking if they can help you , fantastic services and now with new and renovate rooms, for sure a perfect option in Mexico City.

Was this review helpful? Yes
Keene, New Hampshire
Top Contributor
95 reviews 95 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I arrived for a business overnighter, delighted with the room decor and amenities. Staff were very welcoming. What not to like: the shower has inadequate water pressure, so even with the shower head aimed at 30 degree angle the water fell straight down. No labels on the water control, so trial and error to find a temperature. All ventilation is... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there LDWG; Thanks for taking the time to share your comments about your recent stay with us. And also thank you for choosing W as your home away from home. We at W strive to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed your stay with us. We will share your... More 

New York City, New York, USA
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago credit card Amex Card Member Review

Came in at 6am and the hotel was kind enough to accommodate a super early check-in. It was much appreciated especially after a redeye flight. The room was nice with a view and quite spacious but it is all about the location, location, location!

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Steven S; Next time you come to W Mexico City, make sure to drop by with our Concierge Team or our W Insider; they will give you the best tips to experience our location attractions like museums, parks, restaurants, bars, shopping centers an more! Hope to see you soon! Daniel Menéndez Whatever / Whenever More 

Park City, Utah
Top Contributor
121 reviews 121 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed April 16, 2015

The gym - small, lacking equipment, and dated equipment - 1 elliptical! No concierge type of lounge - thus can sit in restaurant to do work and pay for way overpriced drinks and snacks. The downstairs bar seems to be 2x+ what restaurants and bars in the area charge - way overpriced. W music in the lobby area and bar... More 

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Travels-with-Michael; I would like to offer you an apologies for all the inconveniences in your stay with us. We are in refurbush process and the gym it's one of the last things that we are going to change, but we have great plans for it. In the same floor where is located the gym we have the spa, and... More 

Miami, FL
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed April 11, 2015

My husband has been traveling for work to Mexico City for years and he always stays here. In my recent visit, I found the rooms were newly rehabbed and were comfortable and nice. Service is excellent, kind and friendly. I can see why my husband stays here, as a regular, he is treated like this is his home, he introduced... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there LenaMari! I think your husband know this is his home away from home and it's amazing to remind you that it's yours as well! We hope the next time both come to W Mexico City in a special occasion, if you do, please contact the Whatever / Whenever Team to make the arrangements to create an unique time.... More 

Santa Fe, New Mexico
Contributor
19 reviews 19 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 29, 2015

I had the privilege to stay in the W Mexico City during my last visit and I was blessed by the opportunity of staying one of the new renovated rooms. OMG!! IT was impressive. The attention to detail in that room was perfect but the perfect room did not took over the great experience that I had at the Welcome... More 

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Bambalan! You had the privilege? C'mon, WE were privileged to have had you as our guest! Thanks a lot for choosing us as your home away from home. I will send your review to Elizabeth and Israel, they will be very happy to know they were helpful to create such a wonderful experience to you. About the rooms...... More 

New Delhi, Delhi, India
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed March 27, 2015

4 hotels down a few more to go, Isabel Maria, Le Meriden, Four Seasons and in the last visit "W". Being a Platinum card holder of Starwood there are enough comparisons that one can draw and stemming from the past experieince it woul not be wrong to say that the " W" check in was one of the worst I... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Kayvee6; I hope you are well, We are sorry to read you did not enjoy your stay with us and that your check in took that long. It is not the service we pride ourselves on. Our Welcome desk Manager has made a few changes to ensure your experience does not repeat itself again. Furthermore, the SPG program is... More 

New York City, New York
Top Contributor
111 reviews 111 reviews
38 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed March 25, 2015

Great hotel. The best I stayed at in Mexico City. While I was in Mexico City I went to the Frida Kahlo Museum which they arranged a driver. The staff was always helpful and kind. It is in a great location and I always felt safe. I recommend staying here while in Mexico City. Instagram: @tommiesox

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review
Google Translation

Hola TSNYC1234; ¡Gracias por recomendarnos con tu comentario! Que bien que disfrutaste tu estancia con nosotros, esperamos tenerte pronto de... More 

Atlanta
Top Contributor
55 reviews 55 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 22, 2015

This hotel is a needed "home base" in a congested, polluted, over-crowded mass of humanity called Mexico City. The staff is impeccable, the rooms very modern and the beds very comfortable. I can also add that the food is fabulous. Very convenient location if you have business in the Polanco area of MEX. If you are attending an event at... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there mhgolf ! Thanks a lot for your nice review, it's great to see that you enjoyed your stay with us. Now you have your home away from home when you have any busness trip in Mexico City. Hope to see you soon! Daniel Menéndez Whatever / Whenever More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 11, 2015

My stay at the W hotel was great. I want to thank Marika Simon for assisting us. The entire staff was so helpful and polite. The rooms were nothing like I have seen before very hip and modern, and the view was fantastic. They had a nice lounge area on the 2nd floor and a nice gym. I would definitely... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there rmart_0035! I't great to know you had a full W Experience in your stay with us and I'm glad you shared it with us! I will sent your review to Marika, I bet she will be very happy to know she helped to made you feel so cosy! Hope to see you soon and remember than W Mexico... More 

Questions? Get answers from hotel staff and past guests. Ask a question

211 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (202)
Viewed
Hotel & grounds (31)
Viewed
Room/suite (70)
Viewed
Dining (11)
Viewed
Bathroom (31)
Viewed
View from room (6)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (51)

Management photos: Courtesy of the property manager

Viewed
All management photos (9)
Viewed
Business center/function rooms (1)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (4)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities