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All 279 Mexico City hotels

W Mexico City

4.5 of 5 Hotel   |   Campos Eliseos 252, Mexico City 11560, Mexico
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W Mexico City
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71%
Ranked #50 of 279 hotels in Mexico City
A recent review
5 of 5 stars reviewed 1 week ago
SDCricketTen San Diego, California
  • Reviews (470)
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  • Room tips (55)
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470 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
San Diego, California
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago credit card Amex Card Member Review

It looks like a fairly new hotel in the heart of Polanco. Filled with fun and style, it has a very good staff throughout all of his floors including restaurants. The corridor will give you a new feel with RED and BLACK and when you enter the room, it's amazing how a new room can shape up.

Was this review helpful? Yes 1
W_Mexico_City, Gerente at W Mexico City, responded to this review

Dear SDCricketTen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Diana Escamilla Whatever Whenever More

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Hotel staff were nice and breakfast was good--latte was delicious. However, room is the silliest layout I have ever experienced. Bedroom/bathroom are combined. I set the smoke alarm off with steam from the shower. As other reviews have stated, hotel is in need of upgrade. Put some lights in the hallway!!

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello Assf, Thank you for your kind comments about our staff and the latte, we are glad you enjoyed it! I would like to let you know that we are going to renew all the rooms (décor and distribution) and the hallways; I hope you can come and try it again. Warm regards, Diana Escamilla Whatever/Whenever More

Rome, Italy
Top Contributor
53 reviews 53 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The place is a little tired. Rooms are comfortable and typically W quirky, including a hammock in the bathroom. Bed was very comfortable. I didn't eat here so can't comment in that. One thing missing was an ATM machine.

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello Callymac5, Thank you for your good review of our hotel, I hope you can come back soon and try our delicious food this time at Solea Restaurant. Warm regards, Diana Escamilla Whatever/Whenever More

London, United Kingdom
2 reviews
3 of 5 stars Reviewed 4 weeks ago credit card Amex Card Member Review

Everything about this hotel is a bit tired. I understand a lengthy refurbishment of the rooms begins soon - I wouldn't stay here again until that was complete. Some staff members tried really hard but were let down by a slow kitchen. Check your room safe is secured to the wall - mine was just sitting in a cupboard and... More

Was this review helpful? Yes
W_Experience, Manager at W Mexico City, responded to this review

Dear Simon B, Thank you for sharing your comments about your recent stay with us, we will reinforce the procedures with our staff in order to provide a world class service in all the areas. As you mentioned we are going to start a renovation in our rooms with a new décor and distribution. Please feel free to contact me... More

Miami, Florida
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 23, 2014

Our first impression when we walked through the doors of the hotel couldn’t have been better. The concierge, a front desk attendant, as well as a gentleman from the valet staff all welcomed us with open arms. We arrived a bit before our check-in time and to no fault of their own they still arranged a complimentary package for us... More

Was this review helpful? Yes 2
W_Experience, Manager at W Mexico City, responded to this review

Dear MichaelR, Thanks for taking the time to share your comments about your recent stay with us. We are truly glad to hear you have an amaze experience with us, this kind of reviews make us proud of what we do and it is an incentive for us to keep providing the best service at W Mexico City. We look... More

Los Angeles, California
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 20, 2014

This W Hotel is similar to every other W that I have stayed in but with a Mexican twist: mexican ornaments in the lobby area, and great mexican food. It has an excellent location in Polanco near great restaurants and shops. You can actually walk to them at day or night! Our room had an extraordinary view of the city.... More

Was this review helpful? Yes 1
W_Experience, Manager at W Mexico City, responded to this review

Hello MaytePrida, We are so happy you enjoyed your room as well the food and the decoration of our newly renovated Living Bar. We hope you can visit us again in the near future and let us to pamper you in a Mexican style! Warm regards, Diana Escamilla Whatever/Whenever More

Sao Paulo, SP
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 7, 2014

Situated in Polanco, it is near to all good restaurants in town. The hotel is very trendy but can be quite noisy. The rooms are a bit worn out. Spa is great. And the main lounge/bar area have just been renovated. But for business travelers the JW Marriot next door can be a better option depending on the price.

Was this review helpful? Yes
W_Experience, Manager at W Mexico City, responded to this review

Hello Paul_Ossamu, Thank you for your comments; we hope you can visit us once the renovation of the rooms is finished so you can give us the feedback about our new facilities. Regards, Diana Escamilla Whatever/Whenever More

Minsk, Belarus
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 6, 2014

These guys provide the BEST service I have ever encountered. Every single personnel. Very pleasant and impressive! A+ from MichAel Julian Kovadlo. Very highly recommended, will def stay there again on my next trip. Also a great location in Polanco, great spa and restaurant

Was this review helpful? Yes 1
W_Experience, Manager at W Mexico City, responded to this review

Hello Mr. Kovadlo, We are so proud we made your stay a W Experience; it is really nice to hear we have done an excellent job and our staff is making the difference! We are looking forward to have you here soon. Diana Escamilla Whatever/Whenever More

Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 1, 2014

After reading a couple of the reviews, I was kind of skeptical to stay over here, at the end I found a really good rate and decided to give it a try. Well let me tell you it was the best decision I could ever made. Let me start by saying that yes, the hotel it's quite dated, and they... More

Was this review helpful? Yes 1
W_Experience, Manager at W Mexico City, responded to this review

Hello zaan, Thank you for giving us the opportunity to have you here during your last trip at Mexico City. We are going to share all your great comments as a motivation to keep providing world class service. We hope you can visit us again once the renovation at the rooms is finished so you can give us the feedback... More

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 28, 2014

Loved the W in Mexico City! Stayed there for 1 night and I have zero complaints. The service was perfect, the location was great and it was very clean. The hotel is located near a stop for the "hop on and hop off" tours so it was perfect. It was also near some of the most hip restaurants. I would... More

Was this review helpful? Yes 1
W_Experience, Manager at W Mexico City, responded to this review

Hello Anita F, We are so glad to hear you really enjoyed your time with us. This kind of comments make us to keep providing the best service we can. Looking forward to see you again, Diana Escamilla Whatever/Whenever More

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Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W Mexico City 4.5*
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#11 Spa Hotel in Mexico City #23 Luxury Hotel in Mexico City #39 Business Hotel in Mexico City
Hotel Class
Number of rooms
237

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