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W Mexico City

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Campos Eliseos 252, Mexico City 11560, Mexico
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W Mexico City
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595 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rio de Janeiro, RJ
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I spent about a week at this hotel and had a chance to stay in one of the new rooms. They were beautiful, functional, spacious and felt very "W" - the fitness center is good and breakfast was ok (although every day we experience inconsistency with food and service). The lobby bar had an awesome team and drinks; the front... More 

Was this review helpful? Yes
Sao Paulo
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I previously stayed in the W back in 2014. The hotel has undergone some renovations since then, clearly for the better. Gone are the in-room bath tubs with above hanging hammock. (If you stayed at the W, you will know what I am referring to.) In its place is a shower closet, WC and double sink The change gives the... More 

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi newco12001; It's great to know you liked our new look, we are loving it! Yes, Polanco could be a little bit complicated in rush hours, but it's nice to know you enjoyed walking in our neighborhood, and doing that you can discover stores, bars, restaurants and maybe stop in one of those, right? Hope to see you son! Have... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for one night in the beginning of June 2015- the hotel was fantastic. I've stayed at many W hotels around the world, and found that many times the rooms can be quite small but efficient- our room was incredibly spacious, Great location, go north one block and you'll come across a slew of fantastic restaurants that are open... More 

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Narjomand; Thanks a lot for sharing your review with us, it's always nice to know that our guests had a great time. When will you come back? Our beds and us will be waiting for you! Have a wonderful day! Daniel Menéndez Whatever / Whenever More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked one night here as a treat for a birthday whilst visiting the city. The hotel is in a great location - Polanco is a safe area with lots of lovely restaurants. However the service received in the hotel did not match the price we paid. The lady on reception was really nice but the systems were down when... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hola Orchid_london78; First of all, let me offer you my most sincere apologies for all the inconveniences in your stay with us. We had an update in our reservations system and it took more time that we expected, that's why we didn't have your room by the time you arrived to the hotel. In the same day we had some... More 

Toronto, Canada
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is a calm, funky oasis in the heart of Polanco. Close to tons of great restaurants within a short, safe walk. The rooms have been redone since I was here last and the weird glass wall/shower thing is gone, replaced by a proper shower and toilet space. The amenities are what you'd expect from a W and the... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there BrianGoesOnTheRoad; Thanks a lot for sharing your comments with us, it's great to know you like our new look, que are loving it! I get really excited when someone says something nice about our staff, it make us feel proud to belong to W Mexico City. Hope to see you soon, have a wonderful day! Daniel Menéndez Whatever... More 

Emeryville, California
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed May 25, 2015

A standard W property - with the safety and security that sadly is needed in Mexico City. Great room - actually large for a W - loved the hammock in the the shower - so relaxing! The on site restaurant served good food and the lobby bar was lively in the evening. I'll be back!

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Barry T; Thanks a lot to take a moment to share a Little bit of your stay with us. We are very glad you could relax in the hammock, but that's a non renovated room, we are improving our facilities, so get ready to be amazed by our new look next time you'll come to Mexico City. Have a... More 

Zurich, Switzerland
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 23, 2015

For business or pleasure in Mexico City always my first choice and as usual was great everything Friendly staff, taking care of all you needs and now with always asking if they can help you , fantastic services and now with new and renovate rooms, for sure a perfect option in Mexico City.

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W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Guido B; Thanks a lot for sharing your comments with us! I loved how you describe our staff and our services. It's always nice to know that our guests had a full W experience with us. So, when are you coming back? Remember this is your home away from home and we will enjoy having you here with... More 

Keene, New Hampshire
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed April 24, 2015

I arrived for a business overnighter, delighted with the room decor and amenities. Staff were very welcoming. What not to like: the shower has inadequate water pressure, so even with the shower head aimed at 30 degree angle the water fell straight down. No labels on the water control, so trial and error to find a temperature. All ventilation is... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there LDWG; Thanks for taking the time to share your comments about your recent stay with us. And also thank you for choosing W as your home away from home. We at W strive to make each guest experience memorable and pleasant, and it is always nice to hear you enjoyed your stay with us. We will share your... More 

New York City, New York, USA
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 21, 2015 credit card Amex Card Member Review

Came in at 6am and the hotel was kind enough to accommodate a super early check-in. It was much appreciated especially after a redeye flight. The room was nice with a view and quite spacious but it is all about the location, location, location!

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Steven S; Next time you come to W Mexico City, make sure to drop by with our Concierge Team or our W Insider; they will give you the best tips to experience our location attractions like museums, parks, restaurants, bars, shopping centers an more! Hope to see you soon! Daniel Menéndez Whatever / Whenever More 

Park City, Utah
Level Contributor
149 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed April 16, 2015

The gym - small, lacking equipment, and dated equipment - 1 elliptical! No concierge type of lounge - thus can sit in restaurant to do work and pay for way overpriced drinks and snacks. The downstairs bar seems to be 2x+ what restaurants and bars in the area charge - way overpriced. W music in the lobby area and bar... More 

Was this review helpful? Yes 2
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Travels-with-Michael; I would like to offer you an apologies for all the inconveniences in your stay with us. We are in refurbush process and the gym it's one of the last things that we are going to change, but we have great plans for it. In the same floor where is located the gym we have the spa, and... More 

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