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W Mexico City

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Campos Eliseos 252, Mexico City 11560, Mexico
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W Mexico City
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W Mexico City
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606 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (606)
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    (155)
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Orlando
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I feel bad giving this place an average review because the staff real appear to go out of their way to attend to every need. Great service among varying tastes n age groups, these guys try hard and deliver a pleasant stay. The problem is the property decore itself trying to execute on the W theme poorly. I do like... More 

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Greater London, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel is located near the trendy Polanco neighborhood which offers great restraunts, luxury boutiques, and art galleries. The hotel itself offers clean, modern furnished rooms. If you don't like music playing constantly around the hotel than you shouldn't come since the lobby at night seems more like a club, but it keeps the upbeat ambient going. Breakfast is great,... More 

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Miami, Florida
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at the W Mexico City for 2 nights. We stayed in a double room, absolutely beautiful & extremely spacious! It was actually my birthday so they included of WiFi free of charge. The staff at the hotel was so helpful at every corner. It was my 1st time in the city & I loved the Polanco area. Lots... More 

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Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I stayed at the W Mexico City in June and have to say the staff is top-notch. I'm not a particularly needy or chatty guest (mostly quietly going about my business). The staff went out of their way to greet and lend assistance, even engaging in friendly and genuine conversation. I can compare this staff to other 5 or more... More 

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W_Mexico_City, Gerente at W Mexico City, responded to this review

Hello there holly_k222; Thanks a lot for the 5/5 score that you gave us and for sharing your stay with us. We love to create emotional conections with our guests, and it's great that you liked that from us! About the cons, next time you can contact our Whatever / Whenever Team dialing "0" in order to ask for a... More 

Sao Paulo, SP
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very well located, good restaurant and food options. In the best location in Polanco, near great restaurants, stores, in a very nice area and easy go go to many places in DF. The meeting rooms are also great, the hotel is always busy.

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W_Mexico_City, Gerente at W Mexico City, responded to this review

Hi Erika T; Thanks a lot for sharing your comments with us. Next time you come to W Mexico City, ask for Marika Simón our W Insider; she knows the best places to visit! Restaurants, bars, shopping and anything you may need in Polanco and the rest of the city! Have a Wonderful day! Daniel Menéndez Whatever / Whenever More 

Sarasota, Florida
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago credit card Amex Card Member Review

Stayed here on business during my last trip to Mexico. On one hand, its what you expect from a W.. a little edgy, with lounge music pumped to every corner of the hotel. On the other though, this hotel to me appeared tired and in need of a face lift. The lobby seems a little stale and stuffy for a... More 

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W_Mexico_City, Gerente at W Mexico City, responded to this review

Hello latinmon; Let me offer you my apologies for all the inconveniences that you had in your stay with us. The SPG Keyless it's brand new and we still have somethings to polish about that program. We know our roos aren't in the best conditions, that's why we are under renovation, i'm hoping to see you again when we have... More 

Los Angeles, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stayed here on business to get a feel for the neighborhood. I have SPG status and they couldn't care less. The rooms was dirty, plumbing was a problem, elevators were a mess. It would get one star if the bed would have sucked. But it's near the cool part of town and there was a model party going on...... More 

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W_Mexico_City, Gerente at W Mexico City, responded to this review

Hi TravelwithG; Please accept my most sincere apologies for all the inconveniences you encountered during your stay with us, our main goal is to make each visit of our guests a W Experience. I can assure you we will correct all the issues you mentioned as we want to deliver world class service with our facilities. Best Regards; Daniel Menéndez... More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

In May 2015 I spent a few weeks at the W Hotel in Mexico City and not only did they fulfill my expectations of an very good hotel, but the hotel staff made several efforts to make my stay enjoyable. I like to stretch on a Pilates Roller to ease the strain of travel and my busy days working. The... More 

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W_Mexico_City, Gerente at W Mexico City, responded to this review

Hi Ben D; It's great to know we succeded your expectations about the hotel and thanks a lot for sharing a part of your stay with us. About the pilates roller, remember that in W hotels you can ask for whatever you want, whenever you want it! You will me amazed when our new restaurant it's finished, hope to see... More 

Hyderabad, India
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 4 days during April 2015. The hotel has supporting staff who understand english (which was a big relief for me :). The location is pretty awesome as it is close to Polanco with good restaurants, cafes and bars nearby. Couple of museums are also at a walking distance. One tip - Their bar is pretty awesome. Ask... More 

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W_Mexico_City, Gerente at W Mexico City, responded to this review

Hello there sumitverma2014; It's great to know you enjoyed your stay with us and thank you for share it! What kind of restaurants do you like? italian? mexican? french? Next time you come let us know your preferences in order give you a recomendation of places that you would love. About the bar, next time you come, don't forget to... More 

Vancouver
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is my second time staying at this property it has been renovated since my last stay and they have done a great job. I checked in late in the day and was having trouble getting my Keyless to work via the SPG app, the on duty front desk clerk went above and beyond working with me trying to get... More 

Was this review helpful? Yes
W_Mexico_City, Gerente at W Mexico City, responded to this review

Hello DougRoe; Yes! W it's the place to be! It's great to know you think the same! Did you liked the keyless system? I know the next time you come back you won't have any problems using it. Hope to see you soon! Daniel Menéndez Whatever / Whenever More 

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