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W Mexico City

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Campos Eliseos 252, Mexico City 11560, Mexico
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1 room 1 guest
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W Mexico City
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617 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Brazil
Level Contributor
181 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed 1 week ago

If you don’t mind all the trippy that comes with all W hotels, I would say W is the best option on the 5 star hotel stretch in Calle Campos Elíseos. Not as uptight as the other hotels and a better value for your money. Great room, incredible bathroom are the highs in this hotel. The staff in very nice... More 

Was this review helpful? Yes
W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello there BrazilAca; Thanks a lot for sharing your review with us, we are a trendy hotel for guests who enjoy fashion, music & design and we love that you liked our style! Our staff is the best of the property, we are always striving in order to create a full W Experience, thanks for choosing us as your home... More 

Mexico City, Mexico
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is walking distance from Polanco, a lot of good restaurants around. The area is pretty safe. The rooms are espacios. The best thing is the bathroom, you will find a hammock there where you can rest while overseeing Reforma Av. Employees try to be really helpful but they are not always. Excellent bed, excellent shower.

Was this review helpful? Yes
W_Mexico_City, Whatever / Whatever at W Mexico City, responded to this review

Hi luisphr; Thanks a lot for sharing your comments with us and for the 5/5 socore! In Polanco we have a lot of options to eat, go to a bar, shopping or any other thing you may need; if you don't know exactly what would you like to do, ask to our W Insider Marika Simón for a recomendation, she... More 

Houston, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Really nice hotel located in Campos Eliseos in Polanco. Great location for business travelers. Service is really good and I even got a hammock in my bathroom! The decor in the rooms is a little dated.

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W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hello Federico Albert... M; Thanks a los for sharing your comments with us. Right now we are renovating the rooms of the hotel and we are almost finished with all of them, the next time you come to W Mexico City you will be able to enjoy our fresh and new look! So, when are you comming back? I would... More 

Mexico City, Mexico
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a well located hotel, with all the luxury amenities and services. However, the decoration is a bit heavy and it gets tiring after a while. Ideal for short-term stays and romantic gettaways. The bar on ground level is very nice, with good lounge music and delicious martinis. They have a very good restaurant on the second floor with... More 

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W_Mexico_City, Whatever / Whenever at W Mexico City, responded to this review

Hi Alex; Thanks a lot for sharing your comments with us. Right now our restaurant it's in renovation, it will be open in October 1st, you need to come because we will have a brand new menu and new look on it! Have a Wonderful day! Daniel Menéndez Whatever / Whenever More 

London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The W is situated in a great location near lots of good restaurants and bars and an attractive park. Pretty close to the sites although given the traffic this can take longer than expected. Usual W style with Men in Black everywhere but service was good. Rooms were well appointed, the only thing which let the hotel down was that... More 

Was this review helpful? Yes
W_Mexico_City, Gerente at W Mexico City, responded to this review

Hi Martin C Thanks for taking the time to share your comments about your recent stay with us. And also thank you for choosing W as your home away from home. I'm very sorry for the inconveniences casued by not having our restaurant open, right now we are giving a 15% discount in all in room dinning orders in our... More 

Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

A big surprise for the W chain, which is known for their high standards and service. Although W Mexico City is apparently going through some upgrades, but there were no notices to mention that fact. This fact was only learnt after giving feedback to the floor manager. Front desk staff were excellent, helpful and very efficient - the 1st circle... More 

Was this review helpful? Yes 1
W_Mexico_City, Gerente at W Mexico City, responded to this review

Hello violetile; Please accept my most sincere apologies for all the inconveniences you encountered during your stay with us, our main goal is to make each visit of our guests a W Experience. By the moment, as you pointed out, the restaurant and some of our rooms are in renew, however all the rooms will be redecorated soon so we... More 

Orlando
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 29, 2015

I feel bad giving this place an average review because the staff real appear to go out of their way to attend to every need. Great service among varying tastes n age groups, these guys try hard and deliver a pleasant stay. The problem is the property decore itself trying to execute on the W theme poorly. I do like... More 

Was this review helpful? Yes 1
W_Mexico_City, Gerente at W Mexico City, responded to this review

Hi crazivan; I'm very glad that you liked our staff, we always try to create an emotional conection with our guests and we do our best in order to offer the best experience! We received a lot of nice reviews about our bar and the new rooms, i'm sorry you didn't like the refurbish that we are doing in the... More 

Greater London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 27, 2015

The hotel is located near the trendy Polanco neighborhood which offers great restraunts, luxury boutiques, and art galleries. The hotel itself offers clean, modern furnished rooms. If you don't like music playing constantly around the hotel than you shouldn't come since the lobby at night seems more like a club, but it keeps the upbeat ambient going. Breakfast is great,... More 

Was this review helpful? Yes
W_Mexico_City, Gerente at W Mexico City, responded to this review

Hi Madeline H; Thanks a lot for the 5/5 score! It's great to know you enjoyed your stay with us! We are loving our new decoration, thanks a los for sharing your comments about it and we are very happy because you had a full W Experience in & out of W Mexico City. Hope to see you soon! Daniel... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 25, 2015

I stayed at the W Mexico City in June and have to say the staff is top-notch. I'm not a particularly needy or chatty guest (mostly quietly going about my business). The staff went out of their way to greet and lend assistance, even engaging in friendly and genuine conversation. I can compare this staff to other 5 or more... More 

Was this review helpful? Yes
W_Mexico_City, Gerente at W Mexico City, responded to this review

Hello there holly_k222; Thanks a lot for the 5/5 score that you gave us and for sharing your stay with us. We love to create emotional conections with our guests, and it's great that you liked that from us! About the cons, next time you can contact our Whatever / Whenever Team dialing "0" in order to ask for a... More 

Sao Paulo, SP
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 18, 2015

Very well located, good restaurant and food options. In the best location in Polanco, near great restaurants, stores, in a very nice area and easy go go to many places in DF. The meeting rooms are also great, the hotel is always busy.

Was this review helpful? Yes
W_Mexico_City, Gerente at W Mexico City, responded to this review

Hi Erika T; Thanks a lot for sharing your comments with us. Next time you come to W Mexico City, ask for Marika Simón our W Insider; she knows the best places to visit! Restaurants, bars, shopping and anything you may need in Polanco and the rest of the city! Have a Wonderful day! Daniel Menéndez Whatever / Whenever More 

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