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W Mexico City

4.5 of 5 Campos Eliseos 252, Mexico City 11560, Mexico
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W Mexico City
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W Mexico City
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539 reviews from our community

Traveler rating
    201
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great service,very friendly staff. I enjoyed my time here.You must try the restaurant also. Location is very good. The rooms are designed nice and decorated well. I was comfortable staying at W Mexico city. Ok it is not a cheap hotel but you get what you pay.

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Orkun A; Thanks for your comments, it's nice to know that you enjoyed your stay with us. Our location is great, next time you come to W Mexico City do not hesitate in contacting our concierges or the Whatever/Whenever Team in order to give you the recomendations to go to a museum, restarant or anything else. Hope to see... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel overall is excellent. The location is best part of the city. The service by hotel staff is fantastic. Stayed in a renovated room with a great view of parts of the city and the room itself was clean and comfortable. The breakfast was also excellent

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Karen A! Thanks for taking the time to share your comments about your recent stay with us. And also thank you for choosing W as your home away from home. We at W strive to make each guest experience memorable and pleasant, and It's wonderful to know we did with yours. When are you coming back? Maybe for... More 

Mexico City, Mexico
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I wanted to splurge for my birthday, so my wife and I spent an evening at The W and took in the spa. When we arrived there was a virtual party waiting for me in my room: streamers, confetti, and balloons! Moments later there was a knock on the door and I was further surprised with champagne and chocolate cake!... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there SelenaLaChelle! It's great to know you have an excellent birthday here in W Mexico City! So, you are comming back for a valentines scape, that's awesome! Don't forget to contact the Whatever/Whenever Team in order to make the arrangements so you can spend another unforgetable stay with us. Have a wonderful day! Daniel Menéndez Whatever/Whenever Team More 

Bellaire
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We loved Mexico City. Polanco is a lovely upscale neighborhood full of nice eateries. Easy to get to the other attractions in the center and a short walk to many museums and Chapultepec park and castle. Staff are very friendly and the property is in a safe location. Happening lobby on the weekends so I guess thirty something's will like... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi FMKHA; Thanks for your comments and for spending your days in Mexico City with us, we hope to see you soon. Have a wonderful day! Daniel Menéndez Whatever/Whenever More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After the hustle and bustle of Mexico City, the W is an Oasis in the middle of it all. Service was great, Cocktails at the Bar were superb, the views breathtaking and the service was excellent. Its excellently well located with some of the best restaurants you can find in Mexico within walking distance. They are doing some remodelling at... More 

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Milko1701! It's great to know tha you enjoyed your stay with us, it's always nice read reviews like yours and we are glad you chose us as your home away from home. So, you loved the Living Bar? If you didn't taste the martini made with masapan, you have to try it the next time come back to... More 

Mexico City, Mexico
Top Contributor
82 reviews 82 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

W Hotel is located in Polanco area (which is full of restaurants of all sorts just two/three blocks away) and near Chapultepec/Museums area. We stayed for a weekend with our dog. The service is very good. I recommend to go to the spa and relax there (very nice service and attention). Room service was on time however missed some items... More 

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Beto_Rios! Thanks for your comments, it's great to know that you enjoyed your stay with us. We know our rooms need some imrpoves, that why we are under remodelation. Wanna know how W Mexico City will look after the remodelation? It will be better than ever! I hope you can see it with your own eyes in your next... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed December 20, 2014

Located at a nice neighborhood, nice restaurants. Comfortable bedding. Not good airconditioning. Food is average. I asked for room service and it take a ridiculous period of time, i have to call twice for my order.

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Jimna T; I would like to offer you my sicncere apologies about the issues with A/C and the room service. I can assure you we will correct all the issues you mentioned as we want to deliver world class service with our facilities and the staff properly trained. We hope to see you soon and creat a full W... More 

Miami, Florida
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed December 14, 2014

I like Ws and I know they are modern and contemporary, but this one is not practical. It has a hammock in the shower that I had to move, the shower itself cannot be used only from the top, it only works with two additional shower heads at chest and lower body areas. Beds are not the most comfortable but... More 

Was this review helpful? Yes 2
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi marplalatino; I'm very sorry about the issues you had during your stay with us, we know our rooms need some improvements and that is why we are currrently undergoing a renovation. Let me offer you my sincere apologies on behalf of our Welcome Desk team, the reason we use "tú" instead of "usted", is to make our guests feel... More 

Boston, Massachusetts
Top Contributor
50 reviews 50 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 3, 2014

Im a fan of W hotels and this one is inline with expectations: excellent customer service, comfortable bedding, nice amenities. What makes this hotel great is the location. The area is safe and you can comfortably walk down the street for good eats or through the park to the other side for tons of delicious restaurants. We found it close... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi JEM782; Its nice that you enjoyed our super comfortable beds and had the time to check the neighborhood. I'm very sorry about the inconvenience with the A/C, we are in remodelation and that's one of the improves we are doing. About the hallways, the new ones have a lot of light, so the next time you stay with us,... More 

Corona, California
Top Contributor
105 reviews 105 reviews
48 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed November 23, 2014

W Mexico City is located in a nice neighborhood of Mexico City known as Polanco. The area is home to some wonderful restaurants like Cantina Numero 20 (just around the corner), Harry's, and Villa Maria. But staying at the W isn't a classy way to experience Polanco. The hotel has a brothel like vibe, being both painted and (at night)... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi tmgarrett; We at W strive to make each guest experience memorable and pleasant, and it is sad to hear you did not enjoy your stay with us as we would have liked it. We will share your comments with all the talent in order to focus on all those areas which we did not reach a 10 in the... More 

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Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City
Hotel Style:
#13 Spa Hotel in Mexico City
#22 Luxury Hotel in Mexico City
#41 Business Hotel in Mexico City

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