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W Mexico City

4.5 of 5 Campos Eliseos 252, Mexico City 11560, Mexico
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W Mexico City
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W Mexico City
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555 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I was unlucky to arrive in MC with a nasty head cold, not helped by the city's pollution and high altitude. I spent much of my 3 days feeling rubbish but I'm pleased to say the W were helpful and friendly. They moved me in the middle of the night from 24th to 8th floor which I think helped the... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi boots222! It's a shame you didn't felt very well in your stay with us, but it's nice to know your new room help you to feel better. Hope you can visit us again, and when you reserve with us, let us know you prefer lower rooms in order to avoid the inconvenience so you can relax since the begining... More 

San Antonio, Texas
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is very modern but comfortable. The staff was amazingly helpful and friendly. We didn't eat or drink at the hotel but the lobby is very "arty"! Just look at the pictures online. Next time we will make time to do this. The showers were wonderful and the beds are comfy! I will definitely be back.

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there lovelyone8888! Thanks for such a nice review! Too bad you didn't have the time to enjoy our living bar, next time don't forget to drop by and order a mazapan martini, it's one of the clasic coctails in W Mexico City. Hope to see you soon! Daniel Menéndez Whatever / Whenever More 

New York City, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My recent stay at the W Hotel in Mexico City was exemplary. The service and care to their guests was outstanding. When problems arose, they were very attentive and generous in their efforts to solve them. This modern, highly styled hotel featured an excellent Spa and Room Service Menu. Additionally it was possible to order from the in house restaurant... More 

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W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Ben! Thank you so much for your comments, it's great to read such a nice review and thanks for sharing it here with us. So, you will be back soon? We can't wait to welcome you back! Have a wonderful day; Daniel Menéndez Whatever / Whenever More 

Austin, Texas
Top Contributor
298 reviews 298 reviews
65 hotel reviews
166 helpful votes 166 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for two nights on recent business trip. The neighborhood is nice with nearby restaurants, shopping, and other brand hotels. The room was weird with the bathroom vanity in the bedroom and large round tub with overhead rain shower also open to bedroom other than a curtain you could pull over. Beds were low to the floor, but comfortable. The... More 

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W_Mexico_City, Manager at W Mexico City, responded to this review

rustycat83; I'm very sorry you didn't like our rooms, we are in a refurbish process right now, so wait to see the new look of them. Hope to see you soon. Have a wonderful day! Daniel Menéndez Whatever / Whenever More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

I've stayed in the hotel several times. I can say that in my last stays, the service has been subpar to W hotel standards. The treatment at the front desk is a bit condescending, as well as in the bar. The rooms seem a bit old for my taste and there was a weird odor in the bathroom. Overall my... More 

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W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Roberto L; Please accept my most sincere apologies for all the inconveniences you encountered during your stay with us, our main goal is to make each visit of our guests a W Experience. I can assure you we will correct all the issues you mentioned as we want to deliver world class service with our facilities and the staff... More 

Amsterdam, The Netherlands
Top Contributor
125 reviews 125 reviews
70 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed twice at the W Mexico City in Jan 2015, and I found it a fantastic hotel. The location is great, close to the park, museums, and to some excellent restaurants. It’s also close to the public transport, and they have bikes you can use if you feel like. The accommodation is superb - and I saw only the... More 

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W_Mexico_City, Manager at W Mexico City, responded to this review

Hello there Bingo_the_dog! It's always a pleasure to know our guests had such an amazing time with us and its even better when they take the time to share it, thanks a lot! If you liked the non renovated rooms, you will adore the new ones; with the style that identifies us, the glamour that you love and yes, flat... More 

Global
Top Contributor
120 reviews 120 reviews
58 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Having previously stayed at W Barcelona, we had high expectations for our stay. Of course the hotel delivers on the basics and there are some positives, but overall we found it just about satisfactory for the price. The location is good for museums and the neighbourhood is clearly one of the better ones in town. The staff are excellent and... More 

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi TheGlobalFinn; I'm very sorry for the problems you have in your stay with us. We are on refurbish and we are also working in our plumbing. Hope you can visit us again when we have finished all the details, you will be amazed! Have a wonderful weekend! Daniel Menéndez Whatever/Whenever More 

Lausanne, Switzerland
Contributor
12 reviews 12 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

W hotel seems the place to be for locals with a very loud bar in the lobby. I stayed there four nights and participated in an event there as well. It's not an ideal place to meet clients mostly because it's noisy but there also heating issues as the breakfast area always seemed cold. One of the elevators had broken... More 

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W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Mark S; I would like to offer you an apologize for the breakfast, i'm sending your comments to our F&B department to verify that won't happen again. Thanks a lot for your comments. Best regards; Daniel Menéndez Whatever/Whenever More 

Dallas, Texas
Contributor
17 reviews 17 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very disappointing. Rooms too small and hotel seems unfinished and smelly. The lounge bar is too cold and drafty to actually enjoy. Couldn't regulate the water in the shower. Scalding hot or freezing cold....no in between. Would not go back.

Was this review helpful? Yes
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Kimkaplan; I'm very sorry about the issues you have here. We haven't finished our remodelation so we still need to polish some things. Thanks for your comments, the rooms are new and comments like yours help us to focus in details that we need to improve. We hope you could give us a second chance when we have done... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 13, 2015

Great service,very friendly staff. I enjoyed my time here.You must try the restaurant also. Location is very good. The rooms are designed nice and decorated well. I was comfortable staying at W Mexico city. Ok it is not a cheap hotel but you get what you pay.

Was this review helpful? Yes 1
W_Mexico_City, Manager at W Mexico City, responded to this review

Hi Orkun A; Thanks for your comments, it's nice to know that you enjoyed your stay with us. Our location is great, next time you come to W Mexico City do not hesitate in contacting our concierges or the Whatever/Whenever Team in order to give you the recomendations to go to a museum, restarant or anything else. Hope to see... More 

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Additional Information about W Mexico City

Address: Campos Eliseos 252, Mexico City 11560, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — W Mexico City 4.5*
Number of rooms: 237
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Also Known As:
w Mexico City Hotel Mexico City
w Hotels Mexico City
Hotel Style:
#14 Spa Hotel in Mexico City
#22 Luxury Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#43 Business Hotel in Mexico City

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