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All 280 Mexico City hotels

Hotel Downtown Mexico

3.0 of 5 Hotel   |   Isabel la Catolica 30, Mexico City 06010, Mexico
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53%
Ranked #140 of 280 hotels in Mexico City
A recent review
4 of 5 stars Reviewed June 12, 2014
gabeusa Laguna Beach, California
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84 people have reviewed this hotel

Traveler rating
    31
    13
    16
    12
    12
See reviews for
2
39
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Laguna Beach, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 12, 2014

The hotel staff is great; the location is great; the design is great; the historical building is great; the rooftop bar is great; the rooms were nice but no air conditioner... however, what do you expect from a 17th century building... stunning and will happily return! Even if you do not stay here... visit their shops and food areas... and... More

Was this review helpful? Yes 1
Uberaba, MG
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 25, 2014

I spent five days at Downtown Mexico last week and had a terrific stay. It was my first visit to the city and I'm so glad to have chosen this hotel. The location is perfect, walking distance to main sights in Centro Historico. The hotel is lively, has a friendly staff and wonderful architecture. The rooms are on the minimalistic... More

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Toronto
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 13, 2014

Downtown Hotel is perfectly located two blocks west of the Zocalo on Isabel la Catolica between 16 de Septiembre & Av. Francisco I. Madero. Walking distance to landmarks/sightseeing in Mexico City, shops, restaurants and cafés. The hotel itself is a beautiful blend of industrial and modern design with historic nods to its 17th century building façade, architecture, and surroundings. The... More

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St. Helier, United Kingdom
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 10, 2014 via mobile

A potentially good use of an old building. The design is great but it was rather shabby. The restaurant was rather hit-and-miss at breakfast time. Slow service and not very enjoyable food. We had booked it as an SLH hotel (normally reliable) but in our opinion, it did not live up to the expected standards of an SLH hotel. We... More

Was this review helpful? Yes 2
Mexico City, Mexico
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 20, 2014

We stopped by for a drink after my husband's recital at MUNAL. Lovely terrace, could use some color, and the pool REALLY needs chlorine..but I digress, after 10 minutes sitting at the table I called over a waiter..FYI there were busy with people BUT with 3 people with BARTENDER Tshirts and 4 with WAITER, wow! We would have ordered a... More

Was this review helpful? Yes 2
Daniel T, Gerente at Hotel Downtown Mexico, responded to this review

Dear Chug66, I thank you for taking the time to share with us your experience on the terrace here at Downtown. I want to appologize that the service was not up to par and that your table was not given the dedicated attention we strive for. In regards to your comment about our glassware, I can assure you that they... More

Chippenham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 10, 2014

We thoroughly enjoyed our stay at the Hotel Downtown last month. It has great character and the staff were friendly and helpful. We particularly enjoyed our excellent breakfasts overlooking the courtyard and the roof top terrace for a drink before dinner. We booked a Revolution Suite which was extremely comfortable and spacious with a balcony overlooking the street. Although we... More

Was this review helpful? Yes
Daniel T, Gerente at Hotel Downtown Mexico, responded to this review

Dear Ms. Anna, Thank you for taking the time to let us know how you enjoyed your stay here at Downtown. We all appreciate the warm comments and thank you for choosing our hotel for your time here in Mexico City. I too hope that you make your way back to our wonderful country and are able to spend some... More

Chicago, Illinois
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 2, 2014

I really, really wanted to like this place. Honest - I stayed four nights and each night tried to think of how great the design and location was. But, bottom line, this place seemed to be run by 20 year olds who don't even PRETEND to be the slightest bit interested in assisting you. I planned my whole trip to... More

Was this review helpful? Yes 4
Daniel T, General Manager at Hotel Downtown Mexico, responded to this review

Dear Jessica, I want to appologize for the quality of service you experienced while here at Downtown. I realize that or shortcomings were many and that your stay, overall must have left a lot to be desired, I can assure you that the measures are being taken to rectify all of which you have mentioned, from the quality of interactions... More

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 16, 2013

We liked the location and the design of the hotel. The breakfast was great too. BUT....we were MISERABLE because we couldn't sleep!!! The rooms are not sound proofed nor do you provide any sound buffers like curtains to muffle the sounds. We could hear EVERYTHING!!! I understand the building is quite old but they could have installed double windows to... More

Was this review helpful? Yes 3
Los Angeles, California
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 12, 2013

Upon seeing photos of the hotel, I fell in love with the architecture and design. I read reviews and was a bit hesitant to make reservations but figured that every hotel has areas to improve on so I took a leap of faith. We arrived very late on a Wednesday evening and were impressed by how nice the late night... More

Was this review helpful? Yes 7
Adalberto R, Director General at Hotel Downtown Mexico, responded to this review

Dear Guest, Thank you for your review. It is very detailed and it helps us know where we need to improve. I can assure you that we will learn from these mistakes. I sent you a personal email regarding the details you mention. I apologize for the erroneous information given by some staff members since all memebers have access to... More

Edinburgh
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 28, 2013

Most negative reviews of hotels I read are over-the-top, people seem to be annoyed about things that I would let pass me by. But, a few things you should know about Downtown Mexico: 1) It is very noisy, we couldn't sleep at night without ear plugs (I have never had this anywhere before). We asked what the banging sound at... More

Was this review helpful? Yes 2
Adalberto R, Director General at Hotel Downtown Mexico, responded to this review

Thank you for your review. For us at Downtown Mexico, all the feedback is very valuable. We strive to offer the best service to all our guests. We have created a concierge book so that all our front desk personnel has knowledge of everything that sorrounds the hotel. Our rooms are cleaned daily and I can assure you that your... More

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Additional Information about Hotel Downtown Mexico

Address: Isabel la Catolica 30, Mexico City 06010, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Downtown Mexico 3*
Reservation Options:
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Also Known As:
Hotel Downtown Mexico Mexico City

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Amenities

Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Class
Number of rooms
17

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