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InterContinental Presidente Santa Fe

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Av Juan Salvador Agraz 97, Santa Fe, Mexico City 05300, Mexico
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InterContinental Presidente Santa Fe
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InterContinental Presidente Santa Fe
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180 Reviews from our TripAdvisor Community

Traveler rating
    121
    37
    14
    4
    4
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18
27
8
98
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Senior Contributor
30 reviews 30 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I had reviewed this hotel with good score and while the things I liked remain the same (you can read my previous review) in my last stay I really found considerable opportunities that didn't match up to the high expected standards. 1. Elevator door not working. Pending maintenance. I had to help elevator E to close the doors at level... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Erick M, Thank you very much for sharing your experience with the TripAdvisor family. We value your loyalty as a frequent guest. It is important for us to receive your feedback so we can improve the service we offer you. Please feel free to contact me for your next stay so I can prepare it personally and you can... More 

Beijing, China
1 review
4 of 5 stars Reviewed 3 weeks ago

It’s strange that if you are not a guest of the hotel, the service will be ok, at least when someone is calling you by phone asking for help…that was my pleasant surprise after many years like a Sales Manager and travelling around the world, for this reason today I would like to say thank you to Sr. Juan Leonel... More 

Was this review helpful? Yes
Sandra M, Concierge at InterContinental Presidente Santa Fe, responded to this review

Dear Ms De la Torre and Mr. Fernandez Thank you very much for your comments. We really appreciate it. In Presidente InterContinental Santa Fe we have the commitment to go over your expectations and make your stays a real InterContinental experience. Comments like yours enforce our teammates to keep providing an excellent service. We hope to have the opportunity to... More 

Oberlin, Ohio
Top Contributor
100 reviews 100 reviews
42 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 23, 2015

I stayed here for one night before i headed off for city center, it was totally the right choice.The price is reasonable, and I did need a rest before i started my trip in the city,. Location: Santa Fe is basically the business area, but also a nice escape from the city. If you ever need a break from the... More 

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Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear euromun, Thank you very much for your lovely comments about your recent stay at Presidente InterContinental Santa Fe, it was a pleasure to welcome you. We hope to see you soon, our passion is to serve you Sandra Muesser Guest Service More 

Alajuela, Costa Rica
2 reviews
2 of 5 stars Reviewed March 17, 2015

We were looking for a lot of comfort as I had to go through a medical procedure. We were there for 6 non-consecutive nights without having the option to cancel and move to another hotel as we booked the nights ahead of our trip. The beds are extremely soft and the pillows super hard. I was hoping to stay a... More 

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Sandra M, Guest Relations Manager at InterContinental Presidente Santa Fe, responded to this review

Dear Pamiq, Thank you very much for sharing your review with the TripAdvisor family, it is always important to receive our guest feedback. We would have loved to have it reported during your stay, because we have several options for all our different guests and their requirements. Please feel free to contact for your next stay so we can arrange... More 

Gurabo, Puerto Rico
1 review
5 of 5 stars Reviewed February 20, 2015

This an outstanding hotel, always every person in this hotels exceeds the expectation to help you. Ms Sandra Muesser always makes sure you have the welcome letter, fruits, water and sometimes even a small gift, in your room at arrival. Monica from the concierge desk was great helping me to get a rental car, she saved my days and made... More 

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Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Elba B, Thank you very much for your review, it makes us feel very proud of job here. As an Ambassador member you are one of our most important guests, so it is important to us that you receive all your benefits. As you know our Concierge Monica is always available and willing to help our guests. It is... More 

Senior Contributor
30 reviews 30 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 18, 2015

I loved the hotel, the room design, the breakfast at the executive area, the service. Very well executed. Well located near the Santa Fe Mall for shopping or just as alternate destination for eating. Has good restaurant options at the ground level and across the street a good Japanese restaurant. I recommend it and I plan to come back at... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Erick M, On behalf of all the team of Presidente InterContinental Santa Fe, I would like to thank you for sharing your experience with the TripAdvisor family. It was a real pleasure to welcome you to you. As you mention we are located near one of the biggest malls in Latin America, and it offers several restaurants. Also in... More 

Huntsville, Alabama
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2015

I've stayed here more than 10 times over the last 18 months and it is by far my favorite hotel in Santa Fe. I have the choice to stay at the JW Marriott, or Westin or others in the Santa Fe area but I prefer the InterContinental Presidente Santa Fe. The rooms are large, configured well and have great views.... More 

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Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear TravelerBruce, Thank you very much for choosing Presidente InterContinental Santa Fe for your visits in Mexico City, we are very delighted to know that you have a great time with us. I would like you to express our gratitude for your preference and for taking the time to share your experience with the TripAdvisor family. Our hotel counts with... More 

1 review
5 of 5 stars Reviewed January 27, 2015

Excellent Hotel. Great rooms, and the services is the best one. I like a lot that the people really cares about you. They always asking you if you need something else so you have a better pleasant stay.

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear GabrielF, It is always a pleasure to welcome you, our passion is to serve you. Thank you very much for sharing your experience at Presidente InterContinental Santa Fe, we are all very glad to hear from you and your comments motivates us to keep working to satisfy our guests. Hope to see you soon Sandra Muesser Guest Service More 

Sydney, Australia
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 18, 2015

Rooms and facilities are to the expected standard for an Intercontinental Hotel, with the service being a little rough around the edges. As often is the case, it's worth maintaining an IHG Rewards membership with free wifi and I was upgraded from a standard room to a junior suite which was really big and comfortable. Service issues were small but... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear jenniferck1, First of all I would like to thank you for choosing Presidente InterContinental Santa Fe for your stay at Mexico City. Also we appreciate that you shared your experience with the TripAdvisor family. As an IHG member, you are one of our most important customers, and you can enjoy the benefits in all our hotels such as free... More 

Reston, Virginia
Top Contributor
259 reviews 259 reviews
57 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed January 12, 2015

The hotel is relatively small with a fitness center equipped with just the minimum. The fitness center overlooks the hot tub where, in warmer weather offers an area go sun-tan. In general staff were generous, upgrading my room to balcony suite and offered several other smaller perks along the way. The lack of tourism in the area was discouraging as... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear BoomerPickins, Thank you for sharing your great experience at Presidente InterContinental Santa Fe, it was a pleasure to welcome you as a guest. As you well mention our fitness center is small, it is proportioned to our room number. We are located in the new business district of Mexico City: Santa Fe, so during the holidays you can enjoy... More 

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