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InterContinental Presidente Santa Fe

4.0 of 5 Av Juan Salvador Agraz 97, Santa Fe, Mexico City 05300, Mexico
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Certificate of Excellence 2014
InterContinental Presidente Santa Fe
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InterContinental Presidente Santa Fe
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148 reviews from our community

Traveler rating
    102
    29
    11
    2
    4
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16
19
7
83
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Sydney, Australia
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms and facilities are to the expected standard for an Intercontinental Hotel, with the service being a little rough around the edges. As often is the case, it's worth maintaining an IHG Rewards membership with free wifi and I was upgraded from a standard room to a junior suite which was really big and comfortable. Service issues were small but... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear jenniferck1, First of all I would like to thank you for choosing Presidente InterContinental Santa Fe for your stay at Mexico City. Also we appreciate that you shared your experience with the TripAdvisor family. As an IHG member, you are one of our most important customers, and you can enjoy the benefits in all our hotels such as free... More 

Reston, Virginia
Top Contributor
174 reviews 174 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is relatively small with a fitness center equipped with just the minimum. The fitness center overlooks the hot tub where, in warmer weather offers an area go sun-tan. In general staff were generous, upgrading my room to balcony suite and offered several other smaller perks along the way. The lack of tourism in the area was discouraging as... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear BoomerPickins, Thank you for sharing your great experience at Presidente InterContinental Santa Fe, it was a pleasure to welcome you as a guest. As you well mention our fitness center is small, it is proportioned to our room number. We are located in the new business district of Mexico City: Santa Fe, so during the holidays you can enjoy... More 

Leon, Nicaragua
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I would give this place a 5 stars, but they don't quite have it down yet.... Very nice large suites. The best part was the meals and the staff in that area. They are really helpful and sweet and that alone made our nights here hard to stay anywhere else. For the most part all of the staff went out... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Elmary B, First of all I would like to thank you for choosing Presidente InterContinental Santa Fe for your visit to Mexico City, it was a pleasure to welcome you. We are very glad to read your experience at the hotel, and we appreciate that you shared it with the TripAdvisor family. It is great to know that our... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This place is everything you could wish for. The rooms are beautiful, the view is great and the staff are friendly. The French restaurant is pricey but the food and service was amazing. Wish we stayed longer.

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Jess Lilly B, Thank you for taking your time to write your experience about your recent stay at Presidente InterContinental Santa Fe. It was a pleasure and a privilege to have you as a guest, and read your wonderful feedback. We hope to welcome you back soon, our passion is to serve you Sandra Muesser Guest Service More 

Morelia, Mexico
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The location alone makes this venue an advisable option for those who enjoy shopping since it is within steps from Santa Fe shopping center ande surrounded with both great restaurants and leisure options. Check in was pretty fast and accurate. I must mention that not only my Ambassador status was recognized and my room was upgraded to a junior suite,... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear emroao, First of all I would like to thank you for sharing your experience at Presidente InterContinental Santa Fe with the TripAdvisor family. Our priority is to make feel welcome all of our guests, as if they were in their second home. We are glad to know that you had a wonderful time with us. We understand that sometimes... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The Presidente Intercontinental has comfortable warm rooms, the hotel is super clean and neat and the breakfast is pretty good. Staff is friendly and kind, the concierge service is very good and there are 4 restaurants in the building. Totally recommend it.

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Gabriela I, I would like to thank you, on behalf of all my colleagues, for choosing Presidente InterContinental Santa Fe for your stay. It is always a pleasure to read such nice comments about the hotel, the service and the staff. Our main target is to provide an outstanding service and facilities to our guests, so your feedback gives... More 

JonWhyte
Top Contributor
68 reviews 68 reviews
11 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed November 30, 2014

For the price this hotel is way off the mark when compared to others in the same category. Wifi was $18 per night, poor quality and kept dropping out. Water in the room was charged at 100 pesos per litre! (More than top hotels in London)! Breakfast was quite frankly a joke. The reception staff whilst pretending to be friendly,... More 

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BVerones, Gerente at InterContinental Presidente Santa Fe, responded to this review

Dear Jon W, First of all I would like to thank you for your visit in the Hotel. Regarding the internet I would like to inform you that it was no charge for it in your bill as you are an IHG Rewards Club Member as the same with the first bottle of water, one list of prices is well... More 

Kungsbacka, Sweden
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 19, 2014

Nicely located in a pleasant and safe area with local restaurants around. The room on the 25th floor (business floor) was very comfortable and relaxing. With the room was free access to the business lounge with very nice and tasty breakfast in the morning and "happy hour" with tapas type of small dishes and snacks in the early evening.

Was this review helpful? Yes
BVerones, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Carl-Henrik P, Thank you very much for sharing your comments with the TripAdvisor family, we wish to welcome you back soon! Our passion is to serve you, Sandra Muesser Guest Service More 

Guatemala City, Guatemala
1 review
1 of 5 stars Reviewed October 31, 2014 via mobile

For the price we paid we expected a far better spa and gym, only a small electric sauna for 2 people! Very poorly equiped gym, definitively not by the standards of Intercontinental Presidente The choice for restaurants in the premises is very rich but the breakfast very limited Suites are big and nicely equipped Good location if you like shopping... More 

Was this review helpful? Yes
BVerones, Gerente at InterContinental Presidente Santa Fe, responded to this review

Dear Rafael C, The building where the hotel Presidente InterContinental Santa Fe is located offers a variety of different services, such as art gallery, renowned coffee shop, fine wines, luxury cars, restaurants, among others. The famous L'Occitane brand came to add their services such a massages and beauty salon with their prestigious French products. We have transmitted your comments to... More 

1 review
5 of 5 stars Reviewed October 7, 2014

What a great hotel. The staff can't do enough for you and their smiles and hospitality is amazing! The rooms r great with excellent views. The breakfast team r particularly nice and r happy to teach me Spanish every morning - particularly Raquel ! Do try all the Mexican breakfast food too. Well done to the team here. Chris

Was this review helpful? Yes
BVerones, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Chris J Thank you very much for staying at Presidente InterContinental Santa Fe, we are so pleased to read your review. We shared your compliments with all the team, and they are very happy and willing to welcome you back. Our InterContinental Club team is one of the bests, they are always prepared to help you and make your... More 

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Additional Information about InterContinental Presidente Santa Fe

Address: Av Juan Salvador Agraz 97, Santa Fe, Mexico City 05300, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:4 star — InterContinental Presidente Santa Fe 4*
Number of rooms: 111
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Also Known As:
InterContinental Presidente Santa Fe Mexico City
Hotel Style:
#10 Family Hotel in Mexico City
#11 Luxury Hotel in Mexico City
#11 Business Hotel in Mexico City

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