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InterContinental Presidente Santa Fe

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Av Juan Salvador Agraz 97, Santa Fe, Mexico City 05300, Mexico
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InterContinental Presidente Santa Fe
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InterContinental Presidente Santa Fe
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165 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oberlin, Ohio
Top Contributor
90 reviews 90 reviews
35 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here for one night before i headed off for city center, it was totally the right choice.The price is reasonable, and I did need a rest before i started my trip in the city,. Location: Santa Fe is basically the business area, but also a nice escape from the city. If you ever need a break from the... More 

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Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear euromun, Thank you very much for your lovely comments about your recent stay at Presidente InterContinental Santa Fe, it was a pleasure to welcome you. We hope to see you soon, our passion is to serve you Sandra Muesser Guest Service More 

Alajuela, Costa Rica
2 reviews
2 of 5 stars Reviewed 1 week ago

We were looking for a lot of comfort as I had to go through a medical procedure. We were there for 6 non-consecutive nights without having the option to cancel and move to another hotel as we booked the nights ahead of our trip. The beds are extremely soft and the pillows super hard. I was hoping to stay a... More 

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Sandra M, Guest Relations Manager at InterContinental Presidente Santa Fe, responded to this review

Dear Pamiq, Thank you very much for sharing your review with the TripAdvisor family, it is always important to receive our guest feedback. We would have loved to have it reported during your stay, because we have several options for all our different guests and their requirements. Please feel free to contact for your next stay so we can arrange... More 

Gurabo, Puerto Rico
1 review
5 of 5 stars Reviewed 5 weeks ago

This an outstanding hotel, always every person in this hotels exceeds the expectation to help you. Ms Sandra Muesser always makes sure you have the welcome letter, fruits, water and sometimes even a small gift, in your room at arrival. Monica from the concierge desk was great helping me to get a rental car, she saved my days and made... More 

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Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Elba B, Thank you very much for your review, it makes us feel very proud of job here. As an Ambassador member you are one of our most important guests, so it is important to us that you receive all your benefits. As you know our Concierge Monica is always available and willing to help our guests. It is... More 

Contributor
20 reviews 20 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2015

I loved the hotel, the room design, the breakfast at the executive area, the service. Very well executed. Well located near the Santa Fe Mall for shopping or just as alternate destination for eating. Has good restaurant options at the ground level and across the street a good Japanese restaurant. I recommend it and I plan to come back at... More 

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Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Erick M, On behalf of all the team of Presidente InterContinental Santa Fe, I would like to thank you for sharing your experience with the TripAdvisor family. It was a real pleasure to welcome you to you. As you mention we are located near one of the biggest malls in Latin America, and it offers several restaurants. Also in... More 

Huntsville, Alabama
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 28, 2015

I've stayed here more than 10 times over the last 18 months and it is by far my favorite hotel in Santa Fe. I have the choice to stay at the JW Marriott, or Westin or others in the Santa Fe area but I prefer the InterContinental Presidente Santa Fe. The rooms are large, configured well and have great views.... More 

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Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear TravelerBruce, Thank you very much for choosing Presidente InterContinental Santa Fe for your visits in Mexico City, we are very delighted to know that you have a great time with us. I would like you to express our gratitude for your preference and for taking the time to share your experience with the TripAdvisor family. Our hotel counts with... More 

1 review
5 of 5 stars Reviewed January 27, 2015

Excellent Hotel. Great rooms, and the services is the best one. I like a lot that the people really cares about you. They always asking you if you need something else so you have a better pleasant stay.

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Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear GabrielF, It is always a pleasure to welcome you, our passion is to serve you. Thank you very much for sharing your experience at Presidente InterContinental Santa Fe, we are all very glad to hear from you and your comments motivates us to keep working to satisfy our guests. Hope to see you soon Sandra Muesser Guest Service More 

Sydney, Australia
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 18, 2015

Rooms and facilities are to the expected standard for an Intercontinental Hotel, with the service being a little rough around the edges. As often is the case, it's worth maintaining an IHG Rewards membership with free wifi and I was upgraded from a standard room to a junior suite which was really big and comfortable. Service issues were small but... More 

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Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear jenniferck1, First of all I would like to thank you for choosing Presidente InterContinental Santa Fe for your stay at Mexico City. Also we appreciate that you shared your experience with the TripAdvisor family. As an IHG member, you are one of our most important customers, and you can enjoy the benefits in all our hotels such as free... More 

Reston, Virginia
Top Contributor
215 reviews 215 reviews
48 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 12, 2015

The hotel is relatively small with a fitness center equipped with just the minimum. The fitness center overlooks the hot tub where, in warmer weather offers an area go sun-tan. In general staff were generous, upgrading my room to balcony suite and offered several other smaller perks along the way. The lack of tourism in the area was discouraging as... More 

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Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear BoomerPickins, Thank you for sharing your great experience at Presidente InterContinental Santa Fe, it was a pleasure to welcome you as a guest. As you well mention our fitness center is small, it is proportioned to our room number. We are located in the new business district of Mexico City: Santa Fe, so during the holidays you can enjoy... More 

Leon, Nicaragua
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 2, 2015

I would give this place a 5 stars, but they don't quite have it down yet.... Very nice large suites. The best part was the meals and the staff in that area. They are really helpful and sweet and that alone made our nights here hard to stay anywhere else. For the most part all of the staff went out... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Elmary B, First of all I would like to thank you for choosing Presidente InterContinental Santa Fe for your visit to Mexico City, it was a pleasure to welcome you. We are very glad to read your experience at the hotel, and we appreciate that you shared it with the TripAdvisor family. It is great to know that our... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2015

This place is everything you could wish for. The rooms are beautiful, the view is great and the staff are friendly. The French restaurant is pricey but the food and service was amazing. Wish we stayed longer.

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Jess Lilly B, Thank you for taking your time to write your experience about your recent stay at Presidente InterContinental Santa Fe. It was a pleasure and a privilege to have you as a guest, and read your wonderful feedback. We hope to welcome you back soon, our passion is to serve you Sandra Muesser Guest Service More 

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