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InterContinental Presidente Santa Fe

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Av Juan Salvador Agraz 97, Santa Fe, Mexico City 05300, Mexico
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1 room 1 guest
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InterContinental Presidente Santa Fe
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207 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (38)
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San Juan, Puerto Rico
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is located on the new Santa Fe District, which is full of newly built skyscrapers and avenues. Its a brand new building very fancy and modern. The rooms have amazing views of the area and the buildings, but their blackout modern shades leave your room really dark and quite, so you can enjoy a morning sleep. The bathroom... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear sylvette, Thank you very much for your review about your recent stay. Please be sure I will share your comments with all the team, especially with Monica our Chief Concierge. We hope to welcome you back soon, our passion is to serve you. Sandra Muesser Guest Service More 

Guatemala City, Guatemala
Level Contributor
66 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Modern hotel near Santa Fe mall. Impeccable rooms. Good breakfast. Went to the hotel only for one night and it was nice, perfect for business in the Santa Fe area. Service and attention good as always.

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Emile D Thank you very much for your review about your recent stay at Presidente InterContinental Santa Fe, it was a pleasure to welcome you. As you well mention we are located in the new business zone for Mexico City: Santa Fe. We are walking distance from the Santa Fe mall, one of the biggest malls in Latin America.... More 

New York City, New York
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

As a seasoned Mexico City traveler, I have to say that I was quite impressed with this hotel. I typically stay in Reforma at the St. Regis, which is the benchmark of hotels in Mexico City, but my schedule made it more sensible for me to stay in Santa Fe this trip, rather than fight the infamous cross-town Mexico City... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Christopher U, Thank you for writing a review on Trip Advisor regarding your recent stay with us. We are very please to know that our service met your expectations. It was a pleasure to have you as our guest, and you could not have described our hotel better. It is always great to receive positive comments and be sure... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 6, 2015

I stayed in this hotel during my business trip and spent almost a week in it. It has stunning view from the hotel room, I think one of the best I saw in all my business trips and in general - waking up in the bed and looking at sunrise is a very nice concept :) You have this view... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Pavel T, It is with great pleasure that we read your comments about your recent stay at Presidente InterContinental Santa Fe. As you well mention our rooms are designed so all of our guests can have the amazing view you are describing. The rooms have high ceiling windows that allow you to have the best view ever, you can... More 

haelen
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 2, 2015

Although a stay here is very good, I still think it is way too expensive. Once in the hotel one feels lost. You hardly see anyone; gives an empty feel. For service you need to ask. In the area is not much to do.

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear bdebock, Thank you for choosing us as your hosts for your recent stay at Mexico City, it was a pleasure to welcome you. We hope to see you soon, our passion is to serve you Sandra Muesser Guest Service More 

Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed May 13, 2015

I had reviewed this hotel with good score and while the things I liked remain the same (you can read my previous review) in my last stay I really found considerable opportunities that didn't match up to the high expected standards. 1. Elevator door not working. Pending maintenance. I had to help elevator E to close the doors at level... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Erick M, Thank you very much for sharing your experience with the TripAdvisor family. We value your loyalty as a frequent guest. It is important for us to receive your feedback so we can improve the service we offer you. Please feel free to contact me for your next stay so I can prepare it personally and you can... More 

Beijing, China
1 review
4 of 5 stars Reviewed May 8, 2015

It’s strange that if you are not a guest of the hotel, the service will be ok, at least when someone is calling you by phone asking for help…that was my pleasant surprise after many years like a Sales Manager and travelling around the world, for this reason today I would like to say thank you to Sr. Juan Leonel... More 

Was this review helpful? Yes
Sandra M, Concierge at InterContinental Presidente Santa Fe, responded to this review

Dear Ms De la Torre and Mr. Fernandez Thank you very much for your comments. We really appreciate it. In Presidente InterContinental Santa Fe we have the commitment to go over your expectations and make your stays a real InterContinental experience. Comments like yours enforce our teammates to keep providing an excellent service. We hope to have the opportunity to... More 

Oberlin, Ohio
Level Contributor
107 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed March 23, 2015

I stayed here for one night before i headed off for city center, it was totally the right choice.The price is reasonable, and I did need a rest before i started my trip in the city,. Location: Santa Fe is basically the business area, but also a nice escape from the city. If you ever need a break from the... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear euromun, Thank you very much for your lovely comments about your recent stay at Presidente InterContinental Santa Fe, it was a pleasure to welcome you. We hope to see you soon, our passion is to serve you Sandra Muesser Guest Service More 

Alajuela, Costa Rica
2 reviews
2 of 5 stars Reviewed March 17, 2015

We were looking for a lot of comfort as I had to go through a medical procedure. We were there for 6 non-consecutive nights without having the option to cancel and move to another hotel as we booked the nights ahead of our trip. The beds are extremely soft and the pillows super hard. I was hoping to stay a... More 

Was this review helpful? Yes
Sandra M, Guest Relations Manager at InterContinental Presidente Santa Fe, responded to this review

Dear Pamiq, Thank you very much for sharing your review with the TripAdvisor family, it is always important to receive our guest feedback. We would have loved to have it reported during your stay, because we have several options for all our different guests and their requirements. Please feel free to contact for your next stay so we can arrange... More 

Gurabo, Puerto Rico
1 review
5 of 5 stars Reviewed February 20, 2015

This an outstanding hotel, always every person in this hotels exceeds the expectation to help you. Ms Sandra Muesser always makes sure you have the welcome letter, fruits, water and sometimes even a small gift, in your room at arrival. Monica from the concierge desk was great helping me to get a rental car, she saved my days and made... More 

Was this review helpful? Yes
Sandra M, Director de Relaciones con Clientes at InterContinental Presidente Santa Fe, responded to this review

Dear Elba B, Thank you very much for your review, it makes us feel very proud of job here. As an Ambassador member you are one of our most important guests, so it is important to us that you receive all your benefits. As you know our Concierge Monica is always available and willing to help our guests. It is... More 

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