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All 241 Mexico City hotels »

Novotel Mexico Santa Fe

3.0 of 5
Antonio Dovali Jaime 75 | Col Centro de Ciudad, Mexico City 01210, Mexico
Hotel amenities
Ranked #94 of 241 hotels in Mexico City
3.5 of 5 stars 40 Reviews
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40 reviews from our community

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Traveler rating
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BrazilAca
Brazil
Top Contributor
55 reviews
34 helpful votes
4 of 5 stars Reviewed September 15, 2011
1
person found this review helpful

This was my second stay at Novotel Mexico. This is a very nice hotel, with a great cost benefit. The rooms are very nice the staff is friendly and helpful. The impression I had was that the Novotel improved since Jun/10 when I was here for the first time. Just be aware that Santa Fe is not the best location... More

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og84
Los Angeles
Senior Contributor
37 reviews
11 helpful votes
3 of 5 stars Reviewed July 15, 2011

Under no circumstances arrive with your car or a rental car....the motor lobby is extremely small and is shared among several tenants, so even getting into the motor lobby is tough. In the afternoon and evening, they allow cars to park on the curbs and any available space, so its difficult to even get to the valet service. Its difficult... More

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Nic659
New York City, New York
Reviewer
4 reviews
2 helpful votes
3 of 5 stars Reviewed July 3, 2011

This is a nice hotel, I love the room and the bed is great. They also have a good gym. However, I echo the negative reviews of the restaurant. The breakfast selection is very good, but everything was cold every day. Cold eggs, sausage, bacon, etc. has never been a favorite of mine. And the service at the restaurant matches... More

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Posted by an Accorhotels.com traveler
Harelbeke, Belgium
Senior Reviewer
6 reviews
13 helpful votes
3 of 5 stars Reviewed May 25, 2011

It was a good stay, but I am disapointed in the food served. Once I ordered fish which was very smelly and clearly not fresh and the day before all the food at the buffet looked really dried up (dry cucumber, anyone?). Then I ordered a club sandwich with chips... the sandwich was more or less OK, but the chips... More

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lukeskywalker_fi
Finland
Senior Reviewer
9 reviews
3 helpful votes
3 of 5 stars Reviewed March 11, 2011
1
person found this review helpful

This hotel is fine, if all you want is a bed and a clean room, which most of the time when on Business fits the bill perfectly. Breakfast is basically Ok, but restaurant service and the size of the restaurant are not upto the mark. This morning I had to wait for 10minutes to get a seat. The 2 lifts... More

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Accor_Mexico, Manager at Novotel Mexico Santa Fe, responded to this review
March 18, 2011

Dear guest, I thank you for taking the time to share your experiences. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Best Regards, More

BrazilAca
Brazil
Top Contributor
55 reviews
34 helpful votes
4 of 5 stars Reviewed June 20, 2010

Very nice hotel! Great staff and fine service! Fine rooms, poor wi-fi, however a good hotel all over! Recommended! More

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Accor_Mexico, General Manager at Novotel Mexico Santa Fe, responded to this review
June 28, 2010

We appreciated very much your comments, good services is what we constantly strive for. We are working to improve our connectivity. Hope to seeing you soon, best regards. Douglas Goncalves General Manager More

Fischgericht
Bingen am Rhein, Germany
Senior Reviewer
8 reviews
7 helpful votes
1 of 5 stars Reviewed June 20, 2010

I usually are very happy with Novotel. However, the Novotel Santa Fe has some serious management issues. I booked for 3 nights for a business trip together with a colleage. The location itself is nice, besides that there is a really next construction site next to the hotel (another hotel being build) - this results in some outside areas of... More

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Accor_Mexico, General Manager at Novotel Mexico Santa Fe, responded to this review
June 28, 2010

Dear Mr. Simon We appreciate your comment posted few days ago. Unfortunately for an error in operational procedures, I was not informed on time about your experience in the hotel. I apologize for the inconvenience caused and as I have said p erson ally , We withdrew the restaurant charges and have cancelled the two nights reservation,even if you have... More

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fredtravel99
montreal
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed November 1, 2009

Stayed there for a week in October. I was skeptic because of the name but I could say that I was impressed. The quality is really good for the price (clean room and large). Confortable bed and one good thing is that air conditioning works very well. Good breakfast too! More

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Accor_Mexico, General Manager at Novotel Mexico Santa Fe, responded to this review
November 17, 2009

Dear Guest: We appreciate your comment about your last visit last week in our hotel, we're so glad that you enjoyed the facilities, services, and comfort. We are committed to serve your as we want to be served, if you need to back to Mexico city and Santa Fe area, please, do not hesitated to contact us again. Sincerely Douglas... More

PurpleScout
LA
Contributor
15 reviews
13 helpful votes
4 of 5 stars Reviewed August 5, 2009

This is a standard business hotel in a part of the city that is mostly visited by business travelers. My company's offices are nearby, and it was convenient to stay at the Novotel. It was clean, comfortable, and provided all the services and amenities I needed. I got very sick during my stay, and the hotel called an English-speaking doctor.... More

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JOAG_9
SLP
1 review
2 of 5 stars Reviewed June 23, 2009

It is not wotrh the savings. Can stay at better places in teh area for only US $ 10.00 more. AC does not work. Bathroom towels old and small. Sopas are coin size. More

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Novotel Mexico Santa Fe Also Known As

  • Novotel Mexico City
  • Accor Mexico City
  • Mexico City Novotel
Address: Antonio Dovali Jaime 75 | Col Centro de Ciudad, Mexico City 01210, Mexico

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Novotel Mexico Santa Fe
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