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Novotel Mexico Santa Fe

4.0 of 5
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Antonio Dovali Jaime 75 | Col Centro de Ciudad, Mexico City 01210, Mexico
Novotel Mexico Santa Fe
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Ranked #128 of 293 Hotels in Mexico City
A recent review
4 of 5 stars reviewed 2 weeks ago
Huguettefran San Juan, Puerto Rico
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119 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Juan, Puerto Rico
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good business hotel located right in front of the mall entrance. It has nice and comfortable rooms and staff is very nice. Taxi service is available at all hours right in front of the lobby. Buffet breakfast had nice selection of fresh fruit and yogurt. Also a cook that makes omelets with whatever you want. Did not have any issues... More 

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Mexico City, Mexico
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed for one night during the second week of January to attend a business meeting. On the positive side, the room was comfortable and clean, and the view from the 5th floor was really nice. On the not so positive side, they made me wait more than three hours to be checked-in, even though I had arrived a little... More 

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Budapest, Hungary
Top Contributor
60 reviews 60 reviews
38 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 30, 2014 via mobile

This was my first visit to Mexico City and had to stay in SFe as the office is located here. The novotel comes with a decent value for money and a good bed to sleep in. Breakfast however could be improved a bit, and overall the impression is a bit on the lower end of the scale. Nothing wrong, but... More 

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Singapore, Singapore
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed October 24, 2014

I had requested a non smoking room at time of reservation. I arrived late in evening as I was flying from Argentina. I noticed a sign to say only guests on the 8th floor can smoke I was given room 802 near the lifts and a smoking room. When I complained I was told they had no other rooms and... More 

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Falls Church, Va
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 11, 2014

We wanted a reliable brand in the most expensive area of Mexico City. The hotel is surrounded by 5 star properties and right across from an upscale shopping center. Hotel taxi service was available and reasonable. The rooms were comfortable and internet service was good. We were further pleased by a helpful concierge and front desk. Breakfast was good, but... More 

Review collected in partnership with Accorhotels.com

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Westchester Co., NY
Contributor
16 reviews 16 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 9, 2014 credit card Amex Card Member Review

The hotel is very functional. The rooms are large, clean and comfortable. Their is good size swimming pool that is very popular. The hotel is conveniently located opposite a large mall which has a number of good restaurants.

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Top Contributor
114 reviews 114 reviews
38 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 2, 2014

As a silver member of the accord program I was disappointed by the hotel as a whole. The breakfast buffet is not very nice, the cleanliness’ of the hotel is just average. One good point is that the rooms are quiet; witch is not always the case in South America!! The good thing is the price witch is reasonable for... More 

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Naas, Ireland
Contributor
17 reviews 17 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 1, 2014

Near to shopping can be a trek to Mexico City centre depending on traffic. Rooms had good space and comfort for the business traveller. Quiet at night busy at weekends when the shoppers came out. Overall a comfortable stay.

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Buenos Aires, Argentina
1 review
3 of 5 stars Reviewed July 12, 2014

Hotel staff needs training in customer service. Reception staff is not friendly at all. One of the clerks, Denis, could not even be bothered to say good morning. When asked for help to make some print outs (there is no business center so the hotel has an email to send files to and then they ask for the guest to... More 

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