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JW Marriott Mexico City Santa Fe

4.0 of 5 Ave Sante Fe 160 Col Santa Fe, Mexico City 01219, Mexico
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JW Marriott Mexico City Santa Fe
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JW Marriott Mexico City Santa Fe
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JW Marriott Mexico City Santa Fe
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157 reviews from our community

Traveler rating
    82
    52
    14
    6
    3
See reviews for
10
11
6
114
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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california
1 review
5 of 5 stars Reviewed 1 week ago

Thank you JW Marriott Mexico City for a wonderful stay. I have to say my visit to the city and hotel were both welcoming. The service and attentive staff are always warm and friendly. I want to give a special thank you again to Janete Valtierra who is always eager to greet you with a smile in the executive lounge.... More 

Was this review helpful? Yes 1
GM JW Marriott ... M, General Manager at JW Marriott Mexico City Santa Fe, responded to this review

Dear lures5656, Thank you for allowing us to re-live the great service experience you enjoyed at our Hotel. There is nothing we value most than having happy, satisfied and returning guests. I'm personally proud that what you remembered the most was the service our staff provided, that's in what we take an extra effort every day. We will be more... More 

Millstadt, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

The Room Service (especially Monica) was Outstanding at Customer Service and room service at this magnificent Hotel. The staff and concierge is fantastic at this Hotel as well. A truly 5 star Experience!! The bed and linens were very relaxing and the front desk was always helpful.

Was this review helpful? Yes
GM JW Marriott ... M, General Manager at JW Marriott Mexico City Santa Fe, responded to this review

Dear TopCoppers99, Thank you for sharing with us and other Trip Advisor users such a kind review. Be sure that it was a pleasure for all of us to host your visit, specially for Monica whom I have congratulated personally for standing out for the great service she provided to you. We can't wait to have you back and out... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at this property almost every Monday to Thursday for last six months and I dont regret it even a bit. Its located right in heart of Santafe area. Walking distance to a lot of good restaurants (My fav was Villa Maria). They upgrade you whenever possible. The executive lounge which is available for gold and diamond customers, is... More 

Was this review helpful? Yes
GM JW Marriott ... M, General Manager at JW Marriott Mexico City Santa Fe, responded to this review

Dear Mr. Amit S, There is nothing that we enjoy the most than having happy and satisfied guests that choose our Hotel as their home away from home. Thank you so much for your preference and kind comments about our services and amenities. We will put special attention on what you mentioned about the room temperature so it doesn't become... More 

San Jose, Costa Rica
Top Contributor
91 reviews 91 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I initially enjoyed my workweek in this hotel. The room was pretty and big, nice room service, nice concierge service. The only inconvenience: one morning i was in a big hurry for a meeting, i asked for a plastic box to get some breakfast to go, waited 20 minutes to get it, asked for plastic cutlery and a little bag... More 

Was this review helpful? Yes 1
GM JW Marriott ... M, General Manager at JW Marriott Mexico City Santa Fe, responded to this review

Dear corina0210, It is a true honor to be recommended by a Top Contributor on Trip Advisor like you. We are sorry to hear that a perfect stay was somehow shaded due to the inconvenience on your request. We have looked over this issue with our Food & Beverages Director in order to avoid it from happening again. Thank you... More 

Exton, Pennsylvania
1 review
5 of 5 stars Reviewed January 22, 2015

The property is very nice, new and very well maintained. The location is right next to a shopping center with restaurants and nice shops. The rooms are big and clean and the bathroom is luxurious compared to other Marriott brands. The concierge lounge is great and they serve breakfast every morning and food every night (incl. weekends) till late. And... More 

Was this review helpful? Yes
GM JW Marriott ... M, General Manager at JW Marriott Mexico City Santa Fe, responded to this review

Dear Andrea S, Even though our hotel has been operating for almost 3 years we still try to make it look as good as new so we are very glad to know that you noticed it. Just like you mentioned, we put our best effort in providing outstanding service and amenities of food and beverage in our Executive Lounge because... More 

Seattle, Washington
Contributor
15 reviews 15 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 18, 2015 via mobile

nice hotel - standard JW. Professional staff, clean rooms. Nothing going on in the area; purely a business district. Would not stay over a weekend. Huge bar and a good restaurant. There are a few neighboring hotels which therefore add to the dining options, as well as a mall across the street, in case you don't wish to leave the... More 

Was this review helpful? Yes
GM JW Marriott ... M, General Manager at JW Marriott Mexico City Santa Fe, responded to this review

Dear Puribeach, Thank you for choosing the JW Marriott Mexico City Santa Fe on your recent stay in town. Like you already know, must of our guests come here for business since Santa Fe is the most important corporate area in the country, however, it has lots of other great offerings for our leisure travelers such as great restaurants, 3... More 

Moncton, Canada
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 29, 2014

Very nice hotel. Just had a bit of difficulties with front desk comprehension (they said they understood but didn't follow through). I would still recommend this hotel. Food was also very good. Rooms are really nice.

Was this review helpful? Yes
GM JW Marriott ... M, General Manager at JW Marriott Mexico City Santa Fe, responded to this review

Appreciated NJBasque, We very much appreciate the comments of a well experienced traveler like yourself. Our Front Office Manager is already verifying the situation with the Front Desk to avoid it from happening again in the future. We are very grateful for your preference and hope to be your home away from home in a near future. I stay at... More 

San Jose, Costa Rica
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 22, 2014

This is a great hotel, good service, and located on the best area of Mexico City. Is very convenient for business travelers, not so far from Polanco, Bosques and Lomas. The area has great restaurants, including Mexican and international food.

Was this review helpful? Yes 1
GM JW Marriott ... M, General Manager at JW Marriott Mexico City Santa Fe, responded to this review

Dear Ccastrocarranza, Thank you for sharing with us such a kind review. Just like you mentioned, Santa Fe is the most important financial and corporate area of the country and it has other great attractions like restaurants, shopping malls and universities. There is nothing we enjoy the most than to share with our distinguished guests like you what our Hotel,... More 

Chennai
Contributor
18 reviews 18 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 14, 2014

I checked out from JW Marriott, Polanco and checked-in here as my next set of meetings were closer to this hotel. You can immediately feel that this hotel is brand new and more glossy, more posh wrt amenities from high speed lifts, key-less entry to room, better security with access to floors only for access / key holders. Unlike the... More 

Was this review helpful? Yes 1
GM JW Marriott ... M, General Manager at JW Marriott Mexico City Santa Fe, responded to this review

Dear AK_Chennai, First of all, we would like to thank you for your preference towards the JW Marriott brand. We appreciate you giving us such a detailed review about our service, our installations and the surrounding area. Our main commitment to our guests is to provide a hassle free experience where they can focus on what really matters during their... More 

Jaco, Costa Rica
Contributor
20 reviews 20 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2014

Great hotel and location for business trips. Their executive lounge has a great outside balcony for meetings or just to relax. The surrounding area has very good restaurants. Two of my favorite is villa Maria and fishers. The hotel staff is very friendly and helpful. I stayed here on my birthday and when I got to my room they had... More 

Was this review helpful? Yes
GM JW Marriott ... M, General Manager at JW Marriott Mexico City Santa Fe, responded to this review

Dear Jerry D, Thanks for sharing your past experience with us. There is nothing that gives us more pleasure than reading reviews like yours when we can make sure that we are fulfilling our service commitment. Please be sure that we where more than happy to have the honor of celebrating such an important date like your birthday. We think... More 

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Additional Information about JW Marriott Mexico City Santa Fe

Address: Ave Sante Fe 160 Col Santa Fe, Mexico City 01219, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Mexico City Santa Fe 4*
Number of rooms: 221
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Also Known As:
JW Marriott Mexico City Santa Fe
Hotel Style:
#7 Spa Hotel in Mexico City
#12 Luxury Hotel in Mexico City
#12 Business Hotel in Mexico City
#31 Family Hotel in Mexico City

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