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All 280 Mexico City hotels

JW Marriott Mexico City Santa Fe

4.0 of 5 Hotel   |   Ave Sante Fe 160 Col Santa Fe, Mexico City 01219, Mexico
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79%
Ranked #29 of 280 hotels in Mexico City
A recent review
5 of 5 stars reviewed 1 week ago
Bradsass Illinois
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  • Reviews (104)
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104 people have reviewed this hotel

Traveler rating
    45
    38
    13
    5
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
Illinois
2 reviews
5 of 5 stars Reviewed 1 week ago

My first trip to Mexico City was made perfect by my stay at the JW Marriott in Santa Fe. The hotel is beautiful and one of the best that have ever stayed in. The location is in one of the nicer sections of the city and the amenities were awesome. The executive lounge and the food prepared for it was... More

Was this review helpful? Yes
GM JW Marriott ... M, Director General at JW Marriott Mexico City Santa Fe, responded to this review

Aprpeciated Guest, To know that you had a perfect trip is what motivates us everyday. That is our main commitment to you, a flawless stay where you can focus on what really maters to you and leave the rest to us. Our entire staff, specially the Concierge departmen, is always at your disposal to help you with whatever need you... More

Monterrey, Mexico
1 review
5 of 5 stars Reviewed 1 week ago

This is the 2nd time we stay at the JW Marriot in Santa Fe and I have to say that I have never been so pampered in my whole life. They truly know how to make guests feel at home and their service is amazing. I love how the hotel is perfect size and that even when its full I... More

Was this review helpful? Yes
GM JW Marriott ... M, Director General at JW Marriott Mexico City Santa Fe, responded to this review

Dear Priscilla, We are more than happy and proud to know that we fulfilled our commitment to you and your company: to make you feel like you are the most special guest in our entire hotel. To know that this is the second year you choose to stay with here filled us with joy and serves as a challenge to... More

Tucson, Arizona
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this property last week while on business in Mexico. The hotel seems to be relatively new and was very comfortable. The room was very nice with a good bed and the bathroom had both a shower and a separate bathtub. The Cua restaurant was available for breakfast. The service was very good and the buffet had most... More

Was this review helpful? Yes
GM JW Marriott ... M, Director General at JW Marriott Mexico City Santa Fe, responded to this review

Dear Shoejack20, We are happy to know that you liked the hotel and enjoyed your stay with us. We truly appreciate your time in sharing with us your experience in such a detailed manner. Be confident that we have verified what exactly happened with the internet issue you mentioned so it never happens again. Again, thanks for your preference. We... More

1 review
5 of 5 stars Reviewed 2 weeks ago

I brought my family to Mexico City for summer vacation, and stayed at the JW Marriott in Santa Fe...for the last 14 years, I have always stayed at the JW Marriott in Polanco. I was very pleasantly surprise to see some of the staff at the Santa Fe location. The hotel is beautiful, comfortable, and in a nice quiet area,... More

Was this review helpful? Yes
GM JW Marriott ... M, Director General at JW Marriott Mexico City Santa Fe, responded to this review

Dear Dan L, It has been an honor to receive feedback from such an experienced traveler like yourself. Eventhough our Hotel is located in the most important corporate area of México, it is surrounded by activities that our guests can enjoy with their families. Our staf, specially the Concierge Department, is always happy to help you organize your trip so... More

Washington DC, District of Columbia
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel seems to be rather new. Great bathroom design and awesome views. The location is a little remote. You definitely need a car if you are staying there. There is a mall right next door but that's about it. If you have business in Reforma, it will take you a long time to get there due to Mexico's horrible traffic.... More

Was this review helpful? Yes
GM JW Marriott ... M, Director General at JW Marriott Mexico City Santa Fe, responded to this review

Dear Guest, Let me begin by thanking you for choosing our hotel on your recent stay in Mexico City. As you well mentioned, we just celebrated our 2nd anniversary and it has been a true delight to provide an exceptional experience to such distinguished guests like yourself. The area of Santa Fe offers you access within minutes to cutting-edge restaurants,... More

Usa, Japan
Top Contributor
58 reviews 58 reviews
58 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 21, 2014

Nice property generally but not of JW quality. Good for a regular marriott but not for a JW. The rooms are a tad small. In my room there were blue streaks running down the bathroom wall (what they were I wondered), the ceiling in the shower looked like it was falling--just a really sloppy paint job.The hallway had food spilled... More

Was this review helpful? Yes 1
GM JW Marriott ... M, General Manager at JW Marriott Mexico City Santa Fe, responded to this review

Dear Guest, We want to thank you for sharing your thoughts about your recent stay in our Hotel. Please accept our most sincere apology for the inconveniences presented during your stay. Your comments have been analyzed by the Executive Committee in order to develop an action plan that guarantees a superb quality service and a well maintained facilities. Because we... More

Roscoe, IL, USA
Contributor
17 reviews 17 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 20, 2014

The hotel is very nice. The rooms are large and comfortable. The executive lounge is OPEN 24 hours. The WiFi works but can be a little slow. Staff is exceptional and hotel taxis were great. The price is reasonable. I could do without the traffic.

Was this review helpful? Yes
GM JW Marriott ... M, General Manager at JW Marriott Mexico City Santa Fe, responded to this review

Dear Guest, What a delight has been for all of us to know that a well known traveler like yourself considered us the "Best Hotel in Mexico City". It is clear that you know what to expect from a JW Marriott Hotel, and the fact that we delivered is anincredible motivation for us to keep improving on providing flawless experiences.... More

Santiago, Chile
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 of 5 stars Reviewed June 20, 2014

I stayed for business sunday through friday and used 3 training rooms in basement (level -1) and 2 lunch rooms (level 1). Stayed in room 603 and used The Lounge in level 14. Staff is friendly, kind, respectful, well intentioned, willing to help (particularly Miguel at reception, bellboy and Sandy at events), but with very uneven performance and some areas... More

Was this review helpful? Yes
GM JW Marriott ... M, Director General at JW Marriott Mexico City Santa Fe, responded to this review

Appreciated Guest, Let me start by thanking you for taking time off your schedule in order to share with us such a detailed review about your recent stay in our Hotel. We want you to know that we have analyzed every item you mentioned with our Executive Comittee and the proper action plan has been developed to guarantee the flawless... More

San Jose, Costa Rica
Contributor
19 reviews 19 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 25, 2014

A good looking hotel but: No attention to detail Kine of small rooms Nice lobby Nice mall across the street Nice restaurant plaza @ the Westin hotel which is one block away Wish JW would keep its high standard everywhere so you know what to expect...

Was this review helpful? Yes
GM JW Marriott ... M, Director General at JW Marriott Mexico City Santa Fe, responded to this review

Dear Guest, Let me start by thanking you for chosing the JW Marriott Mexico City Santa Fe for your recent stay. We are sorry to hear that our hotel and service did not met up with your expectations, reason why I would like to be in touch with you personally in order to understand the exact situations that caused you... More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed May 21, 2014

Everyone I encountered at the hotel was friendly and accommodating. Special thanks to the front desk personnel and Edwin at the concierge desk. Convenient location for my business meetings. Great stay.

Was this review helpful? Yes
GM JW Marriott ... M, Director General at JW Marriott Mexico City Santa Fe, responded to this review

Appreciated Guest, We are thrill to know that you enjoyed our Hotel but most of all our staff's service. Like you mentioned, we have everything you need to perform a succesfull business meeting. From wide meeting rooms, business center boardrooms, hi-tech audiovisual equipment and delicious catering options but most of all a staff that is more than glad to help... More

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Additional Information about JW Marriott Mexico City Santa Fe

Address: Ave Sante Fe 160 Col Santa Fe, Mexico City 01219, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Mexico City Santa Fe 4*
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Also Known As:
JW Marriott Mexico City Santa Fe

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 Spa Hotel in Mexico City #14 Luxury Hotel in Mexico City #23 Business Hotel in Mexico City #24 Family Hotel in Mexico City
Hotel Class
Official Description (provided by the hotel)
Welcome to the JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Its privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away. ... more   less 
Number of rooms
221

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