We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Polanco

Edgar Allan Poe 8 | Polanco, Mexico City 11560, Mexico
Hotel amenities
You added Hotel Polanco to your Saves list
Book on
Trusted partner. We work with Cancelon to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Book on
or compare prices from over 200 sites including:
Management photos
Hotel Polanco
View Map
Add a photo
Add Photo Write a Review

62 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
  • More
Seoul, South Korea
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was recommended this hotel due to location and value. Great location between center of the Polanco and the business offices near the Paseo de la Reforma. Quiet area (what is not common in this city) near the park. In a tiny lobby at the Recepcion there were two gentlemen who didn't have any hurry to serve me or even... More 

Thank Ari0007
Level Contributor
148 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is very well located in the heart of Mexico City Polanco area, however, rooms are modest with good A/C, extremely small and bad designed bathroom. No breakfast available. Reception "service" is extremely poor... They have no clue about the meaning of customer "service" at all...

Thank HomeroV
Boston, USA
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed October 17, 2015

The guys manning the desk were not exactly friendly and welcoming. The hotel was clean and met our basic needs, but I stress basic. I was there on two separate occasions on the same business trip. On the first, my room's windows all faced into a vent shaft, and the mattress was literally as hard as a plank; I woke... More 

Thank PHS13
Monterrey, Mexico
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 8, 2015

This is a good hotel located in the center of Polanco, which is one of the nicest business areas in México City. We stayed one night, because we had an appointment at the French Embassy and this hotel is located one block away. They do not have breakfast, but there are a lot of restaurants nearby. For dinner, there is... More 

1 Thank vercan
Miami, Florida
Level Contributor
88 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed May 23, 2015

I needed to stay overnight in Mexico City because I had a late night event there. The location is great, only a few blocks for plenty of restaurants and a nice park. It's a quiet street, so you can sleep soundly. The hotel is quite simple, no frills, however, I found it to be clean and provided the expected necessities,... More 

Thank Maria G
San Francisco, California
1 review
1 of 5 stars Reviewed May 10, 2015

stayed just this week and Overall experience was really bad in terms of everything. Staff was most uncourteous. Did not care at front desk. Favored spanish speaking people. Answer for everything was no. Just did not care for anything for guests. Wifi did not even work most of time. Most unfriendly hotel.

Thank jay j
Los Angeles, California
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 12, 2015

Stayed here again for a business trip. With all the construction going on Masaryk staying here keeps you away from all the pollution and noise that you have in other hotels. I am surprised with the negative comments from others as I have stayed here frequently and the service has been good. The hotel staff even go out of the... More 

Thank sivakumar c
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 18, 2014

The location is good if you require the Polanco area and can't afford one of the real hotels in the area. But it comes at a price. Rooms are small and with sewage problems (really ! ). Besides, during several days we observed many customers walk in and nobody lifting up their head, answering a greeting, and barely answering questions,... More 

1 Thank ILuvCalifornia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 18, 2014 via mobile

The rooms are clean and the beds are small. The breakfast is almos at terrible as the service. The staff workers other than the cleaning lady are either terribly rude or more interested at looking at their phones than providing any kind of service. They can, and if they are felling like it they will, allow for the phone to... More 

1 Thank Alejandro O
Espoo, Finland
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 3, 2014 credit card Amex Card Member Review

The hotel is well located in the Polanco area; it has few amenities but is good value for business and family visits to Mexico City. Not suitable for a romantic getaway; location is good and the staff are very helpful.

2 Thank Eric O

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing


Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay