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All 283 Mexico City hotels

Hotel Castropol

Pino Suarez No. 58 | Colonia Centro, Mexico City 06090, Mexico
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Hotel Castropol
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71%
Ranked #93 of 283 Hotels in Mexico City
A recent review
4 of 5 stars Reviewed August 5, 2014
ValerieSacto Sacramento, CA
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35 reviews from our community

Traveler rating
    8
    17
    7
    1
    2
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13
4
6
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
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English first
Sacramento, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

Close to subway and main square. The staff went out of their way to help me. Rooms are not air conditioned, but I asked for a fan and thst totally did the trick. On site restaurant was good. The downside: the ceiling leaked in the bathroom. The toilet was difficult to flush, and the shower was awkward (water stream small,... More

Was this review helpful? Yes
Majo M, Director de Relaciones Públicas at Hotel Castropol, responded to this review

Thank you so much for your feedback. Im very pleased to hear the staff was nice to you and that you enjoy the restaurant food. I just wanted to let you know we are working in solving all the bathroom issues, I hope that if you visit us again soon you get to see the new work! Regards Maria Jose More

1 review
3 of 5 stars Reviewed August 3, 2014

The rooms aren't beautiful, and you won't be receiving lively and informative tips about the city from staff or customers. However, the rooms are large, the bed is comfy and everything worked for us. Perferctly fine, and a great location for a cheap place.

Was this review helpful? Yes
Majo M, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Thank you for giving us your feedback. We are pleased to know you had a good stay in our hotel, in the last couple of weeks we´ve been working in our fully renewed rooms, I hope if you return you get a chance to see them. Regards, Maria Jose More

Contributor
12 reviews 12 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 20, 2014

the location and the services in the hotel are great. Staff couldnt do more for you The restaurante is great and good service. The only complain is the rooms dont have ac and they dont have screens on the windows either So you either get hot, or get a breeze with mosquitoes

Was this review helpful? Yes 1
Hotel Castropol C, Director General at Hotel Castropol, responded to this review

Thank you for giving us your feedback, its very important to us. Measures are being taken to make the room more comfortable. We are very glad you enjoy our restaurant and that the staff was helpful for you. I hope you came back to visit us, will be happy to see you again. Best regards, Hotel Castropol More

Dallas, Texas
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 23, 2013

I was there last month for a week and I was really surprised for what we get for the price we paid. Hotels in Mexico City center are very expensive but we wanted to stay there anyway , so we found this Hotel for a really good price. Rooms are good, beds are super comfortable to sleep in, they have... More

Was this review helpful? Yes 2
Hotel Castropol C, Gerente at Hotel Castropol, responded to this review

We are very glad you had a nice stay with us. It was a pleasure having you and your family with us. More

Nashville, Tennessee
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 7, 2011

The room was grungy and the sheets of both beds had hair on them as if they had not be laundered. The staff were OK and allowed me to park in the garage with no additional charges.

Was this review helpful? Yes 3
Hotel Castropol C, Gerente at Hotel Castropol, responded to this review

We are very sorry you had a bad experience. We want to let you know that we´ve changed the administration therefore changes are being made to give you a better service. More

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Additional Information about Hotel Castropol

Address: Pino Suarez No. 58 | Colonia Centro, Mexico City 06090, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
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Also Known As:
Hotel Castropol Mexico City

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