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Hotel Castropol

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Pino Suarez No. 58 | Colonia Centro, Mexico City 06090, Mexico
Best prices for: 1 room 1 guest
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Hotel Castropol
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Hotel Castropol
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85 reviews from our community

Traveler rating
    19
    36
    22
    4
    4
See reviews for
27
17
9
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Huauchinango, Mexico
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked the Castropol last minute and in my haste to find a room, I booked for the next night. Upon arrival, the front desk staff seemed a bit annoyed (I think more frustrated as they could not find my reservation). They gave me room "511". As much as I travel now, I really depend on reviews and pictures of... More 

Was this review helpful? Yes
Majo M, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear guest! I am happy I was able to give you an explanation about why we couldnt offer you one of the new rooms, but I am very sorry that part of your visit was not great because of the dates misunderstanding. I am always available for our guests, so I agree on your advice, dont be afraid to let... More 

Riga, Latvia
Top Contributor
94 reviews 94 reviews
29 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have chosen this hotel because of its location close to the historical center (a few blocks till Zocalo Square) and the subway station located in a few steps from the hotel (very convenient and quick way to reach any main tourist attraction). The room was very comfortable and modern furnished, the staff was helpful (we have some problems with... More 

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Hotel Castropol C, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear guest, thank you for your kind review. We are very happy to hear you had a great stay with us, Im very glad the staff was helpful and whenever you return to Mexico we will be delighted to receive you again. Regards, Maria Jose More 

Cedarburg, Wisconsin, United States
Contributor
14 reviews 14 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 20, 2015

Others have written about the location of this hotel. Personally, I found this place so good that I stayed here for four nights. Do not expect any frills but it is a super clean and friendly place and within walking distances of the historic center and the metro is just about a block away.

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Hotel Castropol C, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear guest, thank you so much for your review. We are very happy you decided to stay with us and we hope to see you return. Best wishes, Maria Jose More 

Albuquerque, United States
2 reviews
4 of 5 stars Reviewed February 19, 2015

Sparse, basic, but very clean and adequate. Small bathroom with plenty of hot water and pressure in the shower (just need to give it enough time to get to the your floor). Cleaning staff really knows their business. After an arrival dinner and 2 breakfasts we gave up on the restaurant. Too many details to go into. Great location. Metro... More 

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Hotel Castropol C, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear guest We will be delighted to be your base here at the city! I would really appreciate if you could email me to contacto@hotelcastropol.com to tell me all about your restaurant experience, I´m sure I would find your feedback very valuable. Hope you return soon, Maria Jose More 

Memphis
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 8, 2015

I was attracted to the Hotel Castropol by the great location and price, and the great reviews led me to book there. I was not disappointed. The location is amazing - an easy walk to the Zocalo, other tourist destinations, and great restaurants. I did not use the Metro, but there is a station practically across the street. The hotel... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Hotel Castropol C, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear guest Thank you for your recommendation. We look forward to see you return and hopefully this time you will try our restaurant that I´m sure will please you. We really appreciate you took the time to write all this good things about us, I will let know the rest of the staff your opinion. Regards, Maria Jose More 

Arequipa
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 12, 2014

Like other reviewers mention, Castropol is in a great location. It also has an excellent well priced restaurant with cheap cervezas. Its main issue is noise. The doors really clang and sound seems to echo around the entire hotel so take ear plugs. They have good security there so that is another tick.

Was this review helpful? Yes
Majo M, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Thank you very much for your review! We are glad you confirm other reviews about the location, it is really well located for a fair price. About noise, we can´t help that some other clients close their door a bit more loudly than others but we are thinking of ways that we as an hotel can reduce noise. Hope to... More 

Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 23, 2014

Hotel is in a great location in the heart of Centro (downtown). Walking distance to historic Zocalo area and Regina (pedestrian street which has many restaurants). There are convenient Metro (subway) entrances for Line 1 & 2 and Metrobus stops Line 4. Felt safe in the area the hotel had security cameras which they monitor each floor and the City... More 

Was this review helpful? Yes
Majo M, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Thank you very much for your review! I´m glad you found the hotel comfortable for your purposes. We know about our bathrooms, and we are currently working on giving them a full change so I hope that if you return to the city you´ll give us an opportunity to show you ;) Regards, Maria Jose More 

Sacramento, CA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

Close to subway and main square. The staff went out of their way to help me. Rooms are not air conditioned, but I asked for a fan and thst totally did the trick. On site restaurant was good. The downside: the ceiling leaked in the bathroom. The toilet was difficult to flush, and the shower was awkward (water stream small,... More 

Was this review helpful? Yes
Majo M, Director de Relaciones Públicas at Hotel Castropol, responded to this review

Thank you so much for your feedback. Im very pleased to hear the staff was nice to you and that you enjoy the restaurant food. I just wanted to let you know we are working in solving all the bathroom issues, I hope that if you visit us again soon you get to see the new work! Regards Maria Jose More 

1 review
3 of 5 stars Reviewed August 3, 2014

The rooms aren't beautiful, and you won't be receiving lively and informative tips about the city from staff or customers. However, the rooms are large, the bed is comfy and everything worked for us. Perferctly fine, and a great location for a cheap place.

Was this review helpful? Yes
Majo M, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Thank you for giving us your feedback. We are pleased to know you had a good stay in our hotel, in the last couple of weeks we´ve been working in our fully renewed rooms, I hope if you return you get a chance to see them. Regards, Maria Jose More 

Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 20, 2014

the location and the services in the hotel are great. Staff couldnt do more for you The restaurante is great and good service. The only complain is the rooms dont have ac and they dont have screens on the windows either So you either get hot, or get a breeze with mosquitoes

Was this review helpful? Yes 1
Hotel Castropol C, Director General at Hotel Castropol, responded to this review

Thank you for giving us your feedback, its very important to us. Measures are being taken to make the room more comfortable. We are very glad you enjoy our restaurant and that the staff was helpful for you. I hope you came back to visit us, will be happy to see you again. Best regards, Hotel Castropol More 

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