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Hotel Castropol

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Pino Suarez No. 58 | Colonia Centro, Mexico City 06090, Mexico
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101 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (101)
  • Mar-May only
    (35)
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    (24)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (27)
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Los Angeles, California
3 of 5 stars Reviewed 2 days ago NEW

I stayed here with my husband and daughter from June 24th through June 27th. The staff here were great. They were all nice and friends friendly. The staff was definitely part of the upside. Upon checking in we not noticed the toilet was leaking water, not very much, but enough to be a bother. The man at the front desk... More 

Was this review helpful? Yes
Hotel Castropol C, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear guest Thank you for taking the time to give us a review! I will let the administration the screen recomendation, and I want to apologize for the noise of the construction but we will not be able to upgrade our service without it. We promise it will be worthy. As for the iron, as well as ventilators, we have... More 

Coquille, Oregon
1 review
2 of 5 stars Reviewed 3 weeks ago

Sorry but this review should be for the hotel people. Rooms were cramped, no air conditioning, no hot water at 4 a.m. Wake up call was 20 minutes late, noisy. I do appreciate the service of the front desk but the condition of the hotel was tolerable except the no hot water. Cold water did wake me up for our... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel Castropol C, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear guest! I am so sorry you didn´t enjoy our city, as for the hotel i am glad that the guys at the front desk helped you and make your stay more easy. About the hot water , so early in the morning we may need to give it a couple of minutes to flow but there is hot water... More 

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Union City, New Jersey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

The hotel is ok for the price and is located walking distance to the Zocalo. The staff are a bit helpful and can communicate in English but I think they can be better trained in interpersonal communications. They lack business-like public relations and are dressed so lousily. The bellboys look so much better (with their uniforms) than those who man... More 

Was this review helpful? Yes
Hotel Castropol C, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear Guest! I am glad you find our hotel well priced and located, we think this is very important while traveling and we proud our selves on keeping our prices as budget friendly as possible. Also I am pleased to hear your room was clean and our staff tried to be helpful. But I am very sorry that our wi... More 

Dallas
1 review
5 of 5 stars Reviewed May 21, 2015

I had a very good experience. The room was very cleaned, the staff was very nice and accommodating, and the price was reasonable. I went to get a glass of wine from the restaurant but the waiter didnt speak English so he called his colleague who spoke English very well. I was impressed and very happy with their ability to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel Castropol C, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Thank you very much for your review! I am happy that they did a good job at the restaurant. I hope de the rest of your experience was good too. If you are returning to Mexico City we would love to have you back. Regards, Maria Jose More 

Oakland, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 28, 2015

This hotel was a last-minute choice. but had clean rooms with reliable, free wifi, and is conveniently located near the Zocalo and is an easy commute to the airport. The neighborhood is questionable. but it is an inexpensive option for a short or stay in Mexico City on your way to other parts of Mexico.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Majo M, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear guest I am happy that you were pleased with your choice for your stay. I wish to let you know that our neighborhood is perfectly safe, it might look a little bit intimidating at night but there is plenty street light and police patrolling around due to the closeness to the zocalo and presidential palace , so if you... More 

San Francisco
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed April 20, 2015

We were a family group of 5 adults and 1 toddler (2 yrs old). We booked here for 4 nights at the last minute, as our other travels plans had fallen through. The hotel is located about 15 minute walk from the Zocalo. It's a short walk, but with all the people and car traffic during the day it takes... More 

Was this review helpful? Yes 1
Majo M, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear guest I am happy to tell you that thanks to your review , I talked to the administration and they agree to give free hot water for baby food, milk and baby related needs. You are right, traveling with kids isn´t as easier as normal traveling and we will try our best to help as much as we can!... More 

Huauchinango, Mexico
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 10, 2015

I booked the Castropol last minute and in my haste to find a room, I booked for the next night. Upon arrival, the front desk staff seemed a bit annoyed (I think more frustrated as they could not find my reservation). They gave me room "511". As much as I travel now, I really depend on reviews and pictures of... More 

Was this review helpful? Yes 2
Majo M, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear guest! I am happy I was able to give you an explanation about why we couldnt offer you one of the new rooms, but I am very sorry that part of your visit was not great because of the dates misunderstanding. I am always available for our guests, so I agree on your advice, dont be afraid to let... More 

Riga, Latvia
Level Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed March 18, 2015

We have chosen this hotel because of its location close to the historical center (a few blocks till Zocalo Square) and the subway station located in a few steps from the hotel (very convenient and quick way to reach any main tourist attraction). The room was very comfortable and modern furnished, the staff was helpful (we have some problems with... More 

Was this review helpful? Yes
Hotel Castropol C, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear guest, thank you for your kind review. We are very happy to hear you had a great stay with us, Im very glad the staff was helpful and whenever you return to Mexico we will be delighted to receive you again. Regards, Maria Jose More 

Cedarburg, Wisconsin, United States
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 20, 2015

Others have written about the location of this hotel. Personally, I found this place so good that I stayed here for four nights. Do not expect any frills but it is a super clean and friendly place and within walking distances of the historic center and the metro is just about a block away.

Was this review helpful? Yes
Hotel Castropol C, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear guest, thank you so much for your review. We are very happy you decided to stay with us and we hope to see you return. Best wishes, Maria Jose More 

Albuquerque, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 19, 2015

Sparse, basic, but very clean and adequate. Small bathroom with plenty of hot water and pressure in the shower (just need to give it enough time to get to the your floor). Cleaning staff really knows their business. After an arrival dinner and 2 breakfasts we gave up on the restaurant. Too many details to go into. Great location. Metro... More 

Was this review helpful? Yes
Hotel Castropol C, Director de Relaciones con Clientes at Hotel Castropol, responded to this review

Dear guest We will be delighted to be your base here at the city! I would really appreciate if you could email me to contacto@hotelcastropol.com to tell me all about your restaurant experience, I´m sure I would find your feedback very valuable. Hope you return soon, Maria Jose More 

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