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DoubleTree by Hilton Hotel Mexico City Airport

3.5 of 5 Avenida Javier Rojo Gomez No. 630, Mexico City 09310, Mexico
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Certificate of Excellence 2014
DoubleTree by Hilton Hotel Mexico City Airport
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DoubleTree by Hilton Hotel Mexico City Airport
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188 reviews from our community

Traveler rating
    98
    57
    19
    10
    4
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45
24
14
86
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel Mexico City Airport
See the most recent reviews
Chihuahua
Top Contributor
173 reviews 173 reviews
78 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed February 28, 2013

Recently converted from another brand, this hotel's room are the nicest I have been in any other doubletree. But make no mistake: even thought it is advertised as "airport" you will travel 15 minutes south from the terminal, when there is no traffic. This hotel is onky recommended if you have business in the Iztapalapa area, but beware as the... More 

Was this review helpful? Yes
DoubleTree by H... M, Assistant General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

Dear guest, Please receive greetings from DoubleTree by Hilton Mexico City Airport Area, we want to thank you to take the time and give us your comments Our guest are the most important to us, we really appreciate your feedback because we have noticed that you like our rooms. Unfortunately you don´t like the area, but we could give you... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 25, 2013 via mobile

We stayed only for one night, at the arrival everyone was very helpful and nice. Service seemed really committed and genuine. The rooms were nice and the whole hotel seemed well up kept. The only issue we had is that we asked for a wake up call one hour before our shuttle and the call never came through, fortunately we... More 

Was this review helpful? Yes
DoubleTree by H... M, Assistant General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

Dear guest, I´m glad to hear about your comments, regarding the service you received at our hotel. I´m aware that you have an incident to our wake up call and I want to express a deepest apology for this situation. Your feedback is incredibly significant to us, because our guest are very important . We will make sure to take... More 

Colorado
Senior Contributor
42 reviews 42 reviews
39 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 5, 2013

Turns out the owner is too cheap to have heat and when its 40F out its really really cold in the rooms and you will get no sleep also the elevator is way too fast when two try to use it the second person gets hit hard with the doors

Was this review helpful? Yes 2
DoubleTree by H... M, Assistant General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

Please receive sincerely greetings, I´m glad to hear about your comments, regarding the service you received at our hotel. I´m aware that you went in a disappointing experience in our hotel and I want to express a deepest apology for this incident. Your feedback is incredibly significant to us, because our guest are very important to us. We will make... More 

Northern New Jersey
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 1, 2013

I had an incredibly strange experience at this hotel. I am a Diamond member and clock about 45 stays at Hilton properties (mostly in the US). I stayed here with my wife and my sister-in-law the night of December 31. I know it is New Year's Eve but my overall experience is nothing short of strange. We arrived to the... More 

Was this review helpful? Yes 2
DoubleTree by H... M, Assistant General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

Dear Guest, I´m glad to hear about your comments regarding the service you received at our hotel. I want to express a deepest apology for the inconvenience had on your stay at our hotel. We read your comments and are worried about it because you as a Diamond Honor Member are one of the most important guest to Hilton, you... More 

Cork
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 15, 2012

After a long days travel from Ireland via Amsterdam ,we attempted to check in to this hotel on the 30th oct last,on producing my booking ref(made by my travel agent)humberto the receptionist informed me that he didn't have my reservation.having Been in the hotel business for many years,I quietly asked my wife to take a seat,and took Humberto to task... More 

Was this review helpful? Yes
DoubleTree by H... M, Assistant General Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

Dear Mr Michael R., We really appreciate your comments, our guest are the most important to us, that is why we want to be sure that your stay with us was pretty good. I dare to ask your confirmation number, in order to monitoring your reservation and work with our team members preventing something similar in the future. Please receive... More 

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Additional Information about DoubleTree by Hilton Hotel Mexico City Airport

Address: Avenida Javier Rojo Gomez No. 630, Mexico City 09310, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Mexico City Airport 3.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
DoubleTree By Hilton Hotel Mexico City Airport
Hotel Style:
#20 Family Hotel in Mexico City
#23 Business Hotel in Mexico City

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