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DoubleTree by Hilton Hotel Mexico City Airport

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Avenida Javier Rojo Gomez No. 630, Mexico City 09310, Mexico
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DoubleTree by Hilton Hotel Mexico City Airport
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DoubleTree by Hilton Hotel Mexico City Airport
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223 reviews from our community

Traveler rating
    114
    70
    22
    12
    5
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100
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
25 reviews 25 reviews
25 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a basic business airport hotel. It is a good stay for convenience. I would stay again at the right price. The warm welcome cookies were great and the front desk were very helpful in sorting out early check in for tired travellers.

Was this review helpful? Yes
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

Thank you for taking the time to write a review of your recent visit to our property. Your comments are really important for us, because they help us in improving our services. I am happy to read that in general, your stay with us was good. Thank you again for your feedback, we hope to welcome you back soon during... More 

St. Paul, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel was clean and comfortable. The staff was very friendly and professional. The room was large and very clean. Even though it's on a busy intersection, the room was quiet. Breakfast options were good. The people were all very nice.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

Thank you for taking the time to write a review about our hotel! It’s wonderful to know that the cleanliness of your room were up to your expectations, our main priority iis the comfort of our guest and to fill their necessities. We are proud to know that housekeeping and concierge staff were helpful and attentive during your stay I... More 

Yuma, Arizona, Usa
2 reviews
5 of 5 stars Reviewed 2 weeks ago

One of the finest if not the finest hotel I've ever had the privilege to be a guest at. While it is some distance (about 20 minutes) from the airport, the shuttle service is very good and scheduling was no problem. Local established coworkers recommended this hotel to me and I was so very pleased that they did! It certainly... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

Thank you for staying with us! We are honored to know the our staff at the DoubleTree by Hilton Mexico City Airport Area offer you great service during the month that you stay with us, It’s great to hear that they made your stay an unforgettable experience, I am going to let them know they give the extra mile and... More 

Weston, Florida
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Hilton says airport hotel, that's not true. 20 to 30 minutes from airport without the famous DF traffic. If you add 10 more minutes to the drive you can stay in an area that has fine dinning, shopping, etc. Not available in this area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

I’m glad to contact you, and we thank your stay in DoubleTree by Hilton Mexico City Airport Area. I saw your comment and we really sorry about the details happened at your arrival. The traffic is not in our hands, even with that we try to offer the best service that we could offer we appreciate your comments to take... More 

Kamloops, Canada
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We needed an overnight hotel near the Airport and this fitted the bill. Lovely, modern clean hotel but maybe a little too far from the Airport. We arrived at 11.30 at night and had to wait quite a while for the shuttle even though we had notified the hotel in advance. Took about 20+ minutes to the hotel. Area was... More 

Was this review helpful? Yes
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

I’m glad to contact you, and we thank your stay in DoubleTree by Hilton Mexico City Airport Area. I saw your cooment and we really sorry about the details happened at your arrival; we appreciate your comments to take actions, work harder with the transportation service to offer a better experience to our guest. More 

texas
Top Contributor
78 reviews 78 reviews
49 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed March 27, 2015

Needing a last minute booking for a one night stopover in Mexico City between flights, we accepted the description of the hotel both here and at the Hilton website as being near the airport. what a joke! we called them after getting our luggage, and their minivan showed up 30 minutes later, and it we understood why when it took... More 

Was this review helpful? Yes 1
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

I’m glad to contact you, and we thank your stay in DoubleTree by Hilton Mexico City Airport Area. We really sorry about the details happened at your arrival; we appreciate your comments to take actions, work harder with the transportation service to offer a better experience to our guest. The hotel location was thought for those business travelers that visit... More 

Madrid
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2015

We had a great stay at this hotel. The hotel is new, modern with all the comforts. The room was spacious and clean as well as the bathroom. Staff was friendly, well-trained and attentive. The restaurant staff, food and prices were just excellent! Staff was knowledgeable about the area, hotel is close to a premium shopping center, also new, 3... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review
Google Translation

Gracias por tomarse el tiempo para escribir un comentario sobre nuestro hotel! Es maravilloso saber que la limpieza de su... More 

Marietta, Georgia
Top Contributor
105 reviews 105 reviews
25 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 25, 2015

I had a very nice stay with a pick up at the airport courtesy of the hotel. The room was great and the staff very kind. Two negatives, the location is not in a very safe or nice area, and the staff was very clear I would not be safe leaving after dark on foot. The shower is nice, but... More 

Was this review helpful? Yes
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

I’m glad to contact you, and we thank your stay in DoubleTree by Hilton Mexico City Airport Area. I saw your survey and we really sorry about the details happened at our restaurant; we appreciate your comments to take actions, work harder with the our team members with the language and service to offer a better experience to our guest. More 

Lower Hutt City, Wellington, New Zealand
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 23, 2015

I had an over night stay in Mexico city and chose this hotel as it was close to the airport. Turns out it was 10 minute drive away, but hotel has a free airport shuttle which made up for the distance. Very nice room and friendly staff :)

Was this review helpful? Yes
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

Greetings from Mexico City! First of all I would like to personally thank you for writing such an exceptional review about your last stay. Luxury is all about the small details and making all of our esteemed guests feel at home in Mexico City. I shared your comments with my entire team and everyone was truly delighted to hear your... More 

brisbane
Top Contributor
91 reviews 91 reviews
42 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed March 6, 2015

Overnighted it here shuttle pick up was very late. Hotel has great, friendly service, cosy rooms, good breakfast and overall recommend. There is great shopping just across the road with excellent bargains, especially jeans. Plus a huge supermarket on the adjacent corner.

Was this review helpful? Yes 2
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review

First of all let me thank you for taking the time to write a review of your last stay at our hotel. It is good know that you enjoyed our privileged location and our facilities in general. Thank you again for your feedback, we hope to welcome you back soon during your next visit to our city. More 

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