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Grand Fiesta Americana Chapultepec

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GreenLeadersGold level
4.0 of 5
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Mariano Escobedo 756 | Colonia Anzures, Mexico City 11590, Mexico
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1 room 1 guest
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Grand Fiesta Americana Chapultepec
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355 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Coconut Creek, Florida
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel is located in an excellent and safe area near walking distance to great restaurants and shopping. The rooms are large and offer every comfort to make your stay enjoyable. The bed and pillows are super comfortable! I'm looking forward to my stay next time I'm in Mexico City.

Was this review helpful? Yes
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Thank you for your comments . We 'll be waiting for your next visit to Mexico City. Always welcome home! Sincerely Public Relations More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I went fro business so juts reserved on line. The hotel is good very well located fro dinning and saftey. Parque Chapultepec is across the street so if you run juts tie your shoes and cross the street. Nice Nespreso in the room. Rooms are a bit oldie but clean and neat.

Was this review helpful? Yes
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Thank you for your visit, we are so glad to know that you had a nice experience. We hope to see you soon. Sincerely Public Relations More 

Westerville, Ohio
Level Contributor
138 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were only in Mexico City for a day, this hotel is convenient to sites like Plaza Mayor and is across the street from the sites at Chapultepec Park. The staff was very helpful and friendly, rooms were well appointed and clean, nice restaurant on-site.

Was this review helpful? Yes 1
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Your opinion is very important to us. We appreciate your visit, please let us serve you again, it will be a pleasure. We hope to see you soon. Best Regards Public Relations More 

Tokyo, Japan
1 review
4 of 5 stars Reviewed 3 weeks ago

It was very nice to stay at this hotel. Wi-Fi is free and they have a room set apart for the smoking!! However, My room and other room were next to each other. I heard other room's voice and TV, it was so noisy and uncomfortable.

Was this review helpful? Yes
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Thank you very much for your visit, really sorry about the noise next door, we hope you visit us next time, we are going to make the best stay for you and your family. Best Reagards Sincerely Public Relations More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

Just got home from my first trip to Mexico City. By far my worst experience was the hotel. First, when I got to my room and looked out the window It looked like I was in a housing project! The view was quite disgusting to say the least. I immediately called the front desk because I reserved a room with... More 

Was this review helpful? Yes
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest We appreciate your comments and the time you took to share your recent experience at our hotel, please accept our sincere apologies for the inconvenience you had during your stay. Your opinion is very important and helps us to improve. We are working so hard to make it better. Please give us the opportunity to serve you again,... More 

New York City, New York
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

So many reasons from the poor food to the unresponsive concierge and front desk to not return. I was there for 13 days...13 days too many. The Hotel never returned the my pants which were being repaired. The rissoto was inedible. When I requested after 10 days to have arrugula in my arrugula salad...there still was very little. The Camerista... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed July 23, 2015

The room was nice, viewing a huge park. But the service is lazy, the phone in our room doesn't work so had to get the number dialed from the front desk, coming from abroad the time difference meant we had to make calls at late hours, the staff would reply 'pfffffff' and 'eeehh' with every number.

Was this review helpful? Yes
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest We appreciate your comments and the time you took to share your recent experience at our hotel, please accept our sincere apologies for the inconvenience you had during your stay. Your opinion is very important and helps us to improve. We guarantee that each visit you will feel at home. Best Regards Public Relations More 

Park City, United States
1 review
5 of 5 stars Reviewed July 22, 2015

I like this area of Mexico City but room quality in most of the well known luxury chains is inconsistent and ridiculously expensive. This hotel has clean quiet rooms, good internet speed, good service, good location, and excellent price. Overall best value in the area.

Was this review helpful? Yes
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest We really appreciate your kind comments, please feel welcome every time you return to Mexico City, it will be a pleasure. Best Regards Public Relations More 

Toronto, Canada
1 review
5 of 5 stars Reviewed July 16, 2015

If you're looking for a place to stay near Bosque Chapultepec (and you should) this is a great choice. Friendly, helpful staff, great food, and clean rooms. The location by the park, close to museums, the castle, and all the other park amenities can't be beat.

Was this review helpful? Yes
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest Thank you for your very nice comments, please do not hesitate to visit us on your next stay to keep enjoying Mexico City , it will be a pleasure! Public Relations More 

Plano, Texas
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 5, 2015

I stayed in this hotel overnight as a brief stop on my way to and from Punta Mita. It is a lovely hotel that is clean and nice. The first night I stayed there I ate in the hotel restaurant. It was a good meal. I never used the mini bar so I couldn't tell you what that was like.... More 

Was this review helpful? Yes
Relaciones P, Director de Relaciones Públicas at Grand Fiesta Americana Chapultepec, responded to this review

Dear Guest We are really happy to hear about your experience at Fiesta Americana Grand Chapultepec, thank you for visiting us. We really hope to see you soon. Best Regards Public Relations More 

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