We had 10 days booked at this hotel. Our first 4 days were Fantastic! We then went on a 4-day road trip leaving most of our luggage and souvenirs in the room. We informed the Hotel of our time away. When we returned for a "relaxing" final 2 days, we discovered that our room had been used in our absence.... more

The room on the 15th floor overlooking Chapultepec Park was great for our family of 4...spacious, clean, wireless internet, great park view, decent workout room, helpful staff in the business center, etc. A bit of a walk to eat, but we like that. The concierge service was exceptional. Advice on restaurants, tours, etc. Kudos to Alberto who, after I had... more

The good news: the location of the Fiesta American Grand Chapultepec is perfect, close to the restaurants of Polanco and Condesa. My room was extremely comfortable. Pay a little extra for an upgrade to a larger room with a view overlooking Chapultepec Park and you won't feel as if you are overnighting in a city of 23 million souls. I... more

First, the positives. A clean and spacious room with a stunning view of Chapultepec castle. Very friendly staff. Convenient to Chapultepec Park and its various attractions. A decent fitness center, with a 19th floor view, no less. But there are definite negatives. The location is not convenient to anything except the park. It's an uncomfortably long and complicated walk to... more

We stayed here for six nights on Easter Week. This hotel is the top property of the "Fiesta Americana" chain in Mexico City. It is located a half block from the Reforma Avenue, accross the street from Chapultepec Park, and equidistant from the "Zona Rosa" and fashionable "Polanco" neighborhoods. It's high points are the excellent service from all the staff,... more

I would like to complain about the extremely poor service my family (2 adults and 2 children) received upon arriving at the hotel, after booking a room in the Fiesta Americana Grand Chapultepec on-line and having the reservation confirmed by Credit Card. We arrived at the hotel at approximately 7pm to find that the room we had booked with two... more

I just returned from Mexico city where I stayed at this hotel and was totally pleased with the sevrice. I arrived late at noght by and by the time I recived my reciept from the taxi, the porter had already noted my name from my bags. After the 10 second walk to the front desk, the attendant already had my... more

Stayed here in late September for my wife's birthday. The concierge (Arturo) helped plan a surprise for her, by having the room filled with ballons, flowers and a cake. It was awesome and he did a great job. I can't say enough nice things about all the staff, and the concierge in particular. However, the hotel is in truth, just... more

I discovered this hotel on Expedia in January, and since then I have returned about six times to this hotel. I do continue to book through Expedia, because the rates are considerably discounted. Service: excellent in all areas of the hotel. Business facilities: good wireless and LAN connections in each room. Good business center facilities for copying or printing. Meeting... more