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Fiesta Americana Grand Chapultepec

Certificate of Excellence
4.0 of 5
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Mariano Escobedo 756 | Colonia Anzures, Mexico City 11590, Mexico
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Fiesta Americana Grand Chapultepec
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Ranked #41 of 293 Hotels in Mexico City
Certificate of Excellence 2014
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269 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just spent one week in Mexico City with our kids and stayed at the Fiesta Americana Grand Chapultepec. To summarize our experience in one word, it was: Excelent! To elaborate more about this hotel, I can share the following comments: - Location. The hotel is conveniently located very close to major attractions in the city: Museums, parks, theaters, restaurants... More 

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Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

While we were in Mexico, we got sick (probably due to the water that we were not accustomed to). And we had to stay in the room for 2 days without going out, their stuff are very helpful giving us information related to what kind of medication to take, where to get these....etc..

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We reserved a double room with a view in advance but when we arrived they had only a single room with a view of the trash lot. They have us difficulty changing the room to what we paid for and when we were switched to single with a view we had to call them 4 times to have them help... More 

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Drammen, Norway
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 24, 2015

Very good hotel with a great view if you get one of the rooms on the top floors. Try to upgrade your breakfast, you will never regret. Nice neighbourhood and near the wonderful Chapultepec park. Helpful staff.

Was this review helpful? Yes 1
Detroit, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 14, 2015

No complaints about this hotel, nice location, very close to the museums, park, Polanco neighborhood and Reforma. Rooms were nice and restaurant was decent. Great views if you are on a higher floor...

Was this review helpful? Yes 3
San Antonio, Texas
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 13, 2015

The rate offered by the hotel is attractive, so I chose this hotel again. The staff is friendly and helpful and the room was very comfortable with more amenities than I expected. The hotel offers no free coffee in the room as do most others, the one (coffee) they sell is REALLY bad, and the price is excessive, other than... More 

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australia
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 30, 2014

Everything was great with one huge exception.....front of house staff!!!!!! Reception, concierge and bell boys unfriendly and seemingly did not want to help....not one offer to assist with luggage which I've never experienced before. Ok no one likes to work over Christmas but there still small courtesies that should be observed. Not one Merry Christmas. No 'have a nice stay'.... More 

Was this review helpful? Yes 3
Makati, Philippines
Top Contributor
94 reviews 94 reviews
9 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 21, 2014

There's something restorative that happens to one's soul when your hotel room view is Chapultepec Park and the Chapultepec Castle up high in the city horizon. When you come, spend a few more bucks to get a room with view of the castle. An equivalent hotel in Asia would be several degrees more impeccable: newer furniture and spiffier lobbies and... More 

Was this review helpful? Yes 1
San Salvador, El Salvador
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 4, 2014

Great room, very nice and helpful staff, the valet parking works fine and it is not expensive. One good thing above all is cleanliness and security. The only complain is that in this season the sun is very strong to the rooms with view to the Chapultepec Castle and de A/C fails to keep a cool temperature during noon, it... More 

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The Hague, The Netherlands
Top Contributor
60 reviews 60 reviews
39 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 26, 2014

I was given room 215 on the 2nd floor and when I arrived in the evening, the curtains were closed. When I opened the curtains in the morning, it turned out that there is no window in the room and behind the glass wall is a very noisy machine that cannot be turned off. I asked for another room and... More 

Was this review helpful? Yes 1
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