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Fiesta Inn Insurgentes Sur

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Mercaderes No. 20 | Col. San Jose Insurgentes, Mexico City 03900, Mexico
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97 Reviews from our TripAdvisor Community

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Traveler rating
    23
    49
    17
    4
    4
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9
2
2
74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (97)
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    (24)
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Leon, Mexico
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 17, 2015

I have been at this hotel a couple of times, one in November 2014, one in February 2015. And I have had a very good experience on this hotel. The hotel looks remodeled, modern and in general terms the room was pretty good! Comfortable bed, bathroom in good condition, lights, etc. I was eating the dinner a couple of days... More 

Was this review helpful? Yes
Emmanuel P, Director General at Fiesta Inn Insurgentes Sur, responded to this review

Dear Mr. Rodolfo C I appreciate the time inverted sharing the experience of your stay in Fiesta Inn Insurgentes Sur. Be sure your comments are very valuable, they allow us to improve our service and the most important to act in order to be better. Our chef will take care about the issue you mention, instructing our employee with recipes... More 

Worcester
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 13, 2015

I recently stayed here for 4 nights on business, while visiting our office which was located nearby. The room was very spacious, very clean and comfortable and fully equipped with everything I needed for my stay. The bathroom was excellent, with a large walk in power shower. The hotel facilities were very good. The breakfast was excellent: buffet service with... More 

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Emmanuel P, Director General at Fiesta Inn Insurgentes Sur, responded to this review
Google Translation

Estimada Srita Katharine13 Agradezco el tiempo invertido en hacerme llegar su valiosa retroalimentación. Tenga la seguridad que será nuestra prioridad... More 

Contributor
18 reviews 18 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 31, 2015

Arrived late into Mexico after a very long trans-pacific flight. Excellent greeting and service by the reception staff and very swift transfer to the room. The hotel is very modern, clean and comfortable. The bed was very comfy, the bathroom spacious and the wifi connection is good. Staff were helpful and friendly without exception, in the bar, restaurant and reception.... More 

Was this review helpful? Yes
Emmanuel P, Gerente at Fiesta Inn Insurgentes Sur, responded to this review

Dear Jane H, We are truly glad to know that we are a strong option for your next visit in Mexico City, we love to be an allied on your business trip and we are looking forward to hear from you soon in the future. Best Regards from all the staff! Emmanuel P General Manager More 

Santiago
Top Contributor
86 reviews 86 reviews
60 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed December 21, 2014

Standard, but OK room, comfortable bathroom with a few details (water didn't flush well, I remember) good wifi, tasty breakfast, top class service - if you do not expect more than a business hotel, it would be difficult to ask for more.

Was this review helpful? Yes
Emmanuel P, Gerente at Fiesta Inn Insurgentes Sur, responded to this review

Dear Mr. Moritz73, Thank you for stopping by and share your comments in the Trip Advisor site, we are glad to hear from you and especially to read that your last stay was good, of course I will verify the water flush and we hope to have the opportunity of see you in your next visit to Mexico City. Happy... More 

Irvine, CA
Top Contributor
433 reviews 433 reviews
46 hotel reviews
210 helpful votes 210 helpful votes
3 of 5 stars Reviewed November 10, 2014

The Fiesta Inn presents itself as meeting the needs of business travelers in Mexico City. On some dimensions, this is certainly the case. The staff are friendly and efficient. The restaurant is quick and good (and there's 24 hour room service available, though I didn't use it). There is meeting space in the hotel; at least one of the days... More 

Was this review helpful? Yes 1
Emmanuel P, Gerente at Fiesta Inn Insurgentes Sur, responded to this review

Dear Mr. Too_few_trips_1, I am really concerned that your last stay wasn't what you expected especially on the room. Of course we appreciate your comments and we will check each detail involved, as a brand these kind of comments are the ones that put us back to work harder to fulfil our guests expectations. We wish to have the opportunity... More 

Chester Springs, Pennsylvania, USA
Top Contributor
83 reviews 83 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 5, 2014

I stayed at the Fiesta Inn during a week of business in Mexico City. Upon arrival after a very long day of travel (made even longer by a late departure of a connecting flight) I must confess that the initial impression as per my very weary eyes was a bit of disappointment. It seemed very dark as I focused on... More 

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Emmanuel P, Gerente at Fiesta Inn Insurgentes Sur, responded to this review

Dear Darlene F, We really appreciate the time taken to write us in the Tripadvisor site, I truly sorry about the misunderstood in the price of breakfast and I will verify this issue, if you would be so kind to give us more detail about your reservations at gshfitin@posadas.com we would see where was the issue with the breakfast pricing.... More 

Contributor
12 reviews 12 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 22, 2014

Great service and very helpful staff, the doorman even walked with us around the block to show us where we could get our currency exchanged. Really enjoyed the restaurant that had an amazing buffet both nights. Excellent rooms and very very quiet considering its location Will definitely stay here again

Was this review helpful? Yes
Emmanuel P, Gerente at Fiesta Inn Insurgentes Sur, responded to this review

Dear Mr. Woody2801, We are glad to hear from you but even more to see that our staff was just what we are looking as a chain, warm and helpful. We are looking forward to know when we will see you again in Mexico City. Best Regards from all staff! Emmanuel P General Manager More 

Hamilton, Bermuda
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 29, 2014

I was blown away by the fabulous, friendly staff at this great hotel. They went so far out of their way to make my stay comfortable I felt like a princess! Cannot possibly oversell this one. Really great. And a special thank you to the team: Christian Pina, Raul Solis, Crisma Becerro, Aldo Taim, Edgardo Ramos, and Luis Bofill! You... More 

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Emmanuel P, Director General at Fiesta Inn Insurgentes Sur, responded to this review

Dear BermyHelenWilson, We are truly glad to read your comments on TripAdvisor, for us is a special recognition and we will share this to all the team. We will be expecting you here in Fiesta Inn Insurgentes Sur for your next visit to Mexico City. Best Regards! Emmanuel P General Manager More 

New York City, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 19, 2014

The hotel is great if you need to be in the south. Although It is not as fancy as the JW or the Inter Continental in Polanco, I was very happy not spending the time in taxis and traffic every morning and evening. The hotel is very clean, the staff is very friendly and the breakfast is very good. In... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Emmanuel P, Director General at Fiesta Inn Insurgentes Sur, responded to this review

Dear Mr. YaronZ772, We really appreciate your comments and know that we fulfill your expectations is a compliment for us. Best Regards from all us and hoping see you soon in the near future. Emmanuel P General Manager More 

La Paz, Bolivia
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 11, 2014

The good points with the hotel are: 1) the people it's fantastic, the attention was very friendly and kind; 2) the breakfast is a very good one, lot of options. Things that could be been better: 1) there's no food or beverages in the room, so you have to ask for room service (most expensive); 2) the first 2 days... More 

Was this review helpful? Yes 1
Emmanuel P, Director General at Fiesta Inn Insurgentes Sur, responded to this review

Dear MMedinacelli, Thank you for your comments about the attention, service and food and beverages, in particular the prices in room service there are more expensive because included taxes and tips. The A/C its automatic however you can touch the control for regulate the temperature. Trust me take personal this problems and I hope will back soon with us. Emmanuel... More 

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