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The Westin Santa Fe Mexico City

4.0 of 5 Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
The Westin Santa Fe Mexico City
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The Westin Santa Fe Mexico City
The Westin Santa Fe Mexico City
The Westin Santa Fe Mexico City
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234 reviews from our community

Traveler rating
    135
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    20
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The Westin Santa Fe Mexico City
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Miami, United States
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2014 credit card Amex Card Member Review

This Westin is by far one of the best Westin Hotels and the most enjoyable ho tel in the Santa Fe area. The service and attention is impeccable, and there is always a friendly crew to assist your every need. This is my choice hotel when in Mexico City.

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Teresa A: It is our pleasure to host you! We look forward to welcome you again at The Westin Santa Fe Mexico City! More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 16, 2014

When you get to the hotel it gives you a great impression, the lobby smells good, and it's well decorated, everything was going fine until the breakfast, for a hotel that is supposed to be good it's a disgrace to eat a breakfast that bad, they put what looked like three tiny strands of cheese with bacon harder than a... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Opa27: Thank you so much for your feedback, we offer you our most sincerely apologies for the inconvenience it may caused you. Next week we will open our new restaurant Market Kitchen so you will experience an excellent service and delicious food. We look forward to welcome you again at The Westin Santa Fe Mexico City. More 

Del Mar, California
Top Contributor
71 reviews 71 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 3, 2014

I have stayed at this hotel twice for business and both times I have enjoyed my stay. There is always great staff. The rooms are very comfortable and clean. The wifi is free. I did enjoy the view from the bar at the top. It's not very close to much so you can't quite walk around outside of the hotel... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Epavelko7: Thank you for your value comments and your preference! We look forward to welcome you again at The Westin Santa Fe Mexico City! More 

Jacarei, SP
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2014

Nice Hotel in Santa Fé area in Mexico, ideal for business travelers sine allows you to travel light and use the hotel NB tennis to work-out (beware that work out in high altitude is dangerous). My only feedback is about the air conditioner equipment, since is very noisy.

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Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear PAOLEO17: Thank you for your preference and you value feedback, that was share with our maintenance department to prevent something similar in the future. We look forward to welcome you again at The Westin Santa Fe Mexico City! More 

Miami, Florida
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed October 29, 2014

Great service! I always stay here when I come into town for business. The service is always exceptional. The views are beautiful. Westin never fails in my book! Would stay here for business any day; for pleasure as well (although it a bit far from the central tourist places of the city).

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Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear bjt3600: Thank you for your value comments and your preference! We look forward to welcome you again at The Westin Santa Fe Mexico City! Best Regards, More 

Warsaw, Poland
Top Contributor
111 reviews 111 reviews
35 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed October 29, 2014

I spent only one night at The Westin Santa Fe. After 14h flight from Europe and additional 2h in the traffic to get from the airport to the hotel, when I finally entered the room I felt like in an oasis. Beautiful and functional interior, great bathroom and very comfy bed. The only slight complain was a relatively small choice... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear iwi1234: First of all thank you for choosing The Westin Santa Fe Mexico City, during your visit to the City and for taking the time to share with us this value feedback. We look forward to welcome you again. Best Regards More 

Las Vegas, Nevada, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 21, 2014

I stayed in this hotel for 2 nights for a business trip and made my reservations with Hotels.com and clearly was confirmed a King Size bed. When I arrived it was not to be had and all I got was sorry, we have a convention in house and they took all of the King size rooms. Ok...So I wasn't getting... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Steve777888: Thank you for your value comments that was analyzed by the areas involved to prevent something similar on the future and improve our quality service. We offer you our most sincere apology for the inconvenience. We look forward to welcome you again. Best Regards, The Westin Santa Fe Mexico City More 

Hollywood, Florida
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 2, 2014

I stayed in this hotel for a few nights on a recent business trip. It has several good restaurants within walking distance and there is a Starbucks across from the hotel driveway. The lobby is not very large or impressive. The rooms are a nice size as is the bathroom. The rooms have sleek dark furniture and I found the... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear theadrienne: Thank you for your value comments that was analyzed by the areas involved to improve our quality service. We look forward to welcome you soon at The Westin Santa Fe Mexico City More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 25, 2014

I recently stayed at the Westin for three nights. This was my experience. First the positives: New Property Friendly staff Large rooms Good location in Santa Fe Nice roof top bar Excellent bed Areas of needed improvement: Room service (delayed) Restaurant service for breakfast (took too long for fruit and coffee) Room lighting, very very dim. No porter The overall... More 

Was this review helpful? Yes 2
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Impartia: Thank you for your value comments that were analyzed by the areas involved to improve and guaranteed the quality service you are expecting for. We look forward to welcome you again at The Westin Santa Fe Mexico City! More 

Houston, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2014

The Westin Santa Fe is the newest (completed in 2013), most beautiful hotel with the best location and best, most accommodating staff in the Lomas de Santa Fe area on the western side of the City. Rooms are lovely and very well appointed. The beds are super comfortable while providing the proper support for your back. Spectacular views of Popocatepetl... More 

Was this review helpful? Yes 1
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear The_Mexico_Maven, Thank you for your value comments. We look forward to welcome you again at The Westin Santa Fe Mexico City. More 

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Additional Information about The Westin Santa Fe Mexico City

Address: Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Santa Fe Mexico City 4*
Number of rooms: 259
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Also Known As:
The Westin Santa Fe Mexico City Hotel Mexico City
Hotel Style:
#7 Spa Hotel in Mexico City
#9 Business Hotel in Mexico City
#12 Luxury Hotel in Mexico City
#28 Family Hotel in Mexico City

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