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The Westin Santa Fe Mexico City

4.0 of 5 Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
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Certificate of Excellence 2014
The Westin Santa Fe Mexico City
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The Westin Santa Fe Mexico City
The Westin Santa Fe Mexico City
The Westin Santa Fe Mexico City
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228 reviews from our community

Traveler rating
    131
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    20
    4
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Richmond, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I forgot my passport in the safe of my room and I realize this the second after I close the door of the taxi that drop me off at the airport.... I was certain I was going to loose my flight but I call the Hotel desk and Armando Garcia really took care of me. He kept me on hold... More 

Was this review helpful? Yes 1
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Jose LomeliV, Thank you for your value comments, we look forward to welcome you again at The Westin Santa Fe Mexico City. More 

Kuala Lumpur, Malaysia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago credit card Amex Card Member Review

The bed was really nice and nice sky bar, but I've to give it only 3 stars because the front desk, depending on who you gets, were slow. Also once when I checked in, nobody helped me with my luggage but there were staff just standing and chatted with each other.

Was this review helpful? Yes 1
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Cheyne V, Thank you for your value feedback that was analyzed by the areas involved to prevent something similar in the future. We offer you our most sincerely apologies for the inconvenience it may caused you. We look forward to welcome you again at The Westin Santa Fe Mexico City. More 

New York City, New York
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Westin is one of the best in Santa Fe. It is modern and clean. Has a good gym, small pool, and nice deck. The breakfast is very good. Cant beat the location right near an indoor mall with great restaurants.

Was this review helpful? Yes 1
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear cmsknyny, Thank you for this value comments. We look forward to welcome you again at the Westin Santa Fe Mexico City. More 

The Hague, The Netherlands
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

wonderful stay and huge contrast to westin cancun. definitely a must visit. wonderful location and amazing design! did not try the restaurant but we were there for a wedding and they really pulled together a very nice reception and dinner. good room service and good taste.

Was this review helpful? Yes 1
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Patheodora, Thank you for your preference and your value comments. We look forward to welcome you again at The Westin Santa Fe Mexico City! More 

New York
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 20, 2014

The Westin Santa Fe was a bit disappointing. The rooms are nice, but my floor had a strong chemical smell (paint?) in the halls. The check in staff and bellman were excellent. The restaurant was slow as anything. Also, while I understand that Spanish is the dominant language, barely any of the restaurant staff spoke english so it made ordering... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear NYC1240: Thank you for your value feedback that was analyzed by the areas involved to prevent something similar happens in the future! We look forward to welcome you soon at The Westin Santa Fe Mexico City More 

Miami, United States
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
5 of 5 stars Reviewed November 18, 2014 credit card Amex Card Member Review

This Westin is by far one of the best Westin Hotels and the most enjoyable ho tel in the Santa Fe area. The service and attention is impeccable, and there is always a friendly crew to assist your every need. This is my choice hotel when in Mexico City.

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Teresa A: It is our pleasure to host you! We look forward to welcome you again at The Westin Santa Fe Mexico City! More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 16, 2014

When you get to the hotel it gives you a great impression, the lobby smells good, and it's well decorated, everything was going fine until the breakfast, for a hotel that is supposed to be good it's a disgrace to eat a breakfast that bad, they put what looked like three tiny strands of cheese with bacon harder than a... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Opa27: Thank you so much for your feedback, we offer you our most sincerely apologies for the inconvenience it may caused you. Next week we will open our new restaurant Market Kitchen so you will experience an excellent service and delicious food. We look forward to welcome you again at The Westin Santa Fe Mexico City. More 

Del Mar, California
Top Contributor
69 reviews 69 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 3, 2014

I have stayed at this hotel twice for business and both times I have enjoyed my stay. There is always great staff. The rooms are very comfortable and clean. The wifi is free. I did enjoy the view from the bar at the top. It's not very close to much so you can't quite walk around outside of the hotel... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Epavelko7: Thank you for your value comments and your preference! We look forward to welcome you again at The Westin Santa Fe Mexico City! More 

Jacarei, SP
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 3, 2014

Nice Hotel in Santa Fé area in Mexico, ideal for business travelers sine allows you to travel light and use the hotel NB tennis to work-out (beware that work out in high altitude is dangerous). My only feedback is about the air conditioner equipment, since is very noisy.

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear PAOLEO17: Thank you for your preference and you value feedback, that was share with our maintenance department to prevent something similar in the future. We look forward to welcome you again at The Westin Santa Fe Mexico City! More 

Miami, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 29, 2014

Great service! I always stay here when I come into town for business. The service is always exceptional. The views are beautiful. Westin never fails in my book! Would stay here for business any day; for pleasure as well (although it a bit far from the central tourist places of the city).

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear bjt3600: Thank you for your value comments and your preference! We look forward to welcome you again at The Westin Santa Fe Mexico City! Best Regards, More 

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Additional Information about The Westin Santa Fe Mexico City

Address: Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Santa Fe Mexico City 4*
Number of rooms: 259
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Also Known As:
The Westin Santa Fe Mexico City Hotel Mexico City
Hotel Style:
#8 Spa Hotel in Mexico City
#12 Business Hotel in Mexico City
#13 Luxury Hotel in Mexico City
#24 Family Hotel in Mexico City

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