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The Westin Santa Fe Mexico City

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Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
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The Westin Santa Fe Mexico City
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The Westin Santa Fe Mexico City
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270 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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San Clemente, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hard to believe that everyone at their front desk, the bell men, and even the maid on my floor greeted me by my personal name each day of my stay at The Westin. Few hotels do this anymore. The front desk personnel take time from their busy tasks to give personal attention to problems, arrangments such as for restaurants, taxi... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear James C, Thank you for you value comments. We look forward to welcome you for another renewal and heavenly stay at The Westin Santa Fe Mexico City. Be well, More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I been there on business and to visit frinds that live near by. It is a modern building with a minimalist style. When you enter the lobby you will smell a very fresgh fragance with a well trained staff, that is ready to fullfil your requests. The breakfast is within a good mexican standard, where you will find cold and... More 

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Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Leonardo S, Thank you for your value comments! We look forward to welcome you again for another renewal and heavenly stay at The Westin Santa Fe Mexico City. Be well, More 

Miami, Florida
Top Contributor
104 reviews 104 reviews
39 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Here you get the Westin experience: very comfortable, quiet and well decorated rooms. Service is superb. It has a great restaurant to enjoy a good breakfast and a nice dinner. It is located at the heart of Santa Fe; which means very convenient when doing business in the Santa Fe area. Interestingly, room rates are reasonable. This Westin should be... More 

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Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear luismurguia, Thank you for your value comments. I confirm you that the Internet issue was fixed. I offer you my most sincere apologies for the inconvenience. We look forward to welcome you again at The Westin Santa Fe Mexico City. BE well, More 

Rome
Contributor
18 reviews 18 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 23, 2015

I regularly travel to Mexico City on business, particularly the high-end, new business district of Santa Fé Fé and the Westin is my go to! This time last year would have been 4 stars... but over the last year the staff are making an extra push to ensure everything possible is done to make your stay comfortable along with the... More 

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Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear aljones1000, Thank you for your value comments, we look forward to welcome you again for another renewal and heavenly stay at The Westin Santa Fe Mexico City. Be well, More 

San José
Top Contributor
55 reviews 55 reviews
34 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 7, 2015

If you expect a mexican experience close to this hotel is bad choice. If you're a bussiness man this is the place. Hotel is located in Santa Fe, far from downtown, rooms a amazing and service too. Staff is great and the area is secure. The restaurant downstairs is ok and the breakfast excellent. Shopping centers are very close from... More 

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Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear mogway, Thank you for you value comments, we look forward to welcome you again for another renewal stay at The Westin Santa Fe Mexico City. Be well, More 

tegucigalpa
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 7, 2015

The hotel overall is very nice, excellent for executives. I loved that there was a midnight menu. The personal is very nice and helpful. Great view and close to a very complete shopping mall and restaurants. The bed is very comfortable and the rooms very modern and well maintained. Some things that I didn’t liked were: expensive WiFi (there is... More 

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Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review
Google Translation

Estimado daniellekat, Agradecemos tus valiosos comentarios y nos da gusto que hayas disfrutado de una renovada y celestial estancia, te... More 

Salt Lake City, Utah
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2015

This is an excellent place to stay. The rooms are very nice and the beds are comfortable. And the staff works really hard to make you comfortable. Very clean and very well maintained property. My only complaint is with the WiFi (slow and sometimes cuts out), but I have found that to be a common problem in Latin America. Mexico... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear str8oz, Thank you for your value comments, we look forward to welcome you for another renewal and heavenly stay at The Westin Santa Fe Mexico City. Be well, More 

New Jersey
Contributor
19 reviews 19 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 30, 2015

I visit this Westin nearly monthly. One of the best Westin hotels anywhere. Period. The attention to service, amazing rooms, fabulous breakfast and entire staff makes it so worthwhile when coming back here time and time again. Total luxe without any snootiness only genuine warmth. Highly recommend it. Easy to get too from either the Mexico City or Toluca airport.

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Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Tempest1967, Thank you for your value comments and your preference. We look forward to welcome you soon for another heavenly and renewal stay at The Westin Santa Fe Mexico City. Be well, More 

Beijing Region, China
1 review
5 of 5 stars Reviewed March 29, 2015

This is possibly my 6th stay, and the Westin is consistently an excellent experience. Service: Whether it's the front desk, the restaurant staff or the housekeeping, everyone is immensely helpful. It's hard to outshine Mexico's already high level of hospitality, but they have done it. Effortless check in and other to-room service. Breakfast: Admittedly the only meal I eat in... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Krystjan, Thank you for your value comments, we look forward to welcome you again for another renewal and heavenly stay at The Westin Santa Fe Mexico City. Be well, More 

Los Angeles, California
1 review
5 of 5 stars Reviewed March 28, 2015

Stayed here for 3 days on business. Excellent centralized location and accommodations. Main floor bar and Restaurant as well as the SK Bar floor 12 provide great food, drinks services and views. Staff very friendly and helpful.

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear gscheckel, Thank you for your value comments, we look forward to welcome you again at The Westin Santa Fe Mexico City. Be well, More 

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