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All 282 Mexico City hotels

The Westin Santa Fe Mexico City

4.0 of 5 Hotel   |   Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
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88%
Ranked #20 of 282 hotels in Mexico City
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed July 14, 2014
Creten22 Crecy-la-Chapelle, France
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197 people have reviewed this hotel

Traveler rating
    113
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
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English first
Crecy-la-Chapelle, France
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 14, 2014

This is a hotel for business people. Friendly staff and good service. If your business brings you to the Santa Fe area of Mexico City then the location is great, but do not use it if you want to visit the center of Mexico City. They have a great open air bar on floor 11 (heated if the weather is... More

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Andrea M, Guest Relations Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Mr. Creten22, First of all thank you for choosing The Westin Santa Fe Mexico City, during your visit to the City and for taking the time to share with us your comments. I would like to inform you that we received your comments during your last stay. These value comments about the private events at ELEVEN BAR , was... More

Sayreville, New Jersey
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 19, 2014

Great hotel, loved every bit of it. I stayed here for work and the location is perfect; there is a mall and bunch of restaurants nearby; its right across the Starbucks which is even better. The rooftop bar @ Westin is great place to relax and enjoy city views. Overall, I enjoyed the hotel - room was always nice and... More

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Jazmin S, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Mr Hersh; Thank you very much for sharing your comments regarding your recent experience at The Westin Santa Fe Mexico City. We appreciate your comments about our service, facilities, rooms, Elen Bar, Staff and your preference!! We look forward to welcome you again at The Westin Santa Fe and give you a wonderfull personal experience. Best Regards More

Monterrey, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 9, 2014

This hotel allows you to disconnect from stress, traffic and it helps take care of yourself with a great SPA. Great buffet breakfast with different fruits, delicatessen, different type of bread, and your choice of different mexican style dishes or "a la carte" any style eggs, pancakes, etc. Overall service is excellent and there is also the Central Central for... More

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Jazmin S, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Mr Nava; Thank you very much for sharing your comments regarding your recent experience at The Westin Santa Fe Mexico City. We appreciate your comments about our facilities, service and the buffet breakfast . We look forward to welcome you again at The Westin Santa Fe and give you a wonderful personal experience, where you will enjoy our Heavenly... More

McLean, Virginia
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 29, 2014 via mobile

I travel frequently to Mexico City and always make an effort to stay at the Westin Santa Fe. The hotel is lovely in a spare, modern way and has that great Westin scent - I think it's called white tea and aloe. There is interesting greenery in front of the hotel, and a very nice view over a forest of... More

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Jazmin S, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Miss McLean, Thank you very much for sharing your comments regarding your recent experience at The Westin Santa Fe Mexico City. We appreciate your comments about our service, facilities, rooms, Work Out, Staff and your preference!! We have taken notes of your comments about the "SPG floors" and the little details with yours amenities, I can tell you that... More

Orlando, Florida
Top Contributor
73 reviews 73 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 19, 2014

Except for that unsolicited 330am wake up call which ruined my sleep, I have to say the hotel was terrific, rooms were spacious and well designed, and the staff were very polite and helpful. The hotel itself is a little dark by design, so it could use more life, but that's not a problem for a business hotel, which this... More

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Jazmin S, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear "Around917" Thank you very much for sharing your comments regarding your recent experience at The Westin Santa Fe Mexico City. We appreciate your comments about our facilities, rooms, Eleven Bar, breakfast and our Staff. However I would like to offer a sincere apology for the inconvenience about the wake up call, I can tell you that the Service Express... More

Manchester, New Hampshire
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 18, 2014

Stayed here for a week while at a business event in the city. My office was 2 miles away which made the hotel very convenient. The location is great for access to many restaurants for the evening. The only downside is a far rise into the city center. The hotel was immaculate, the gym facilities on the top floor were... More

Was this review helpful? Yes 1
Jazmin S, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Miss Sarah Thank you very much for sharing your comments regarding your recent experience at The Westin Santa Fe Mexico City. We appreciate your comments about our facilities, rooms, Work Out and our Staff. However I would like to offer a sincere apology for the inconvenience about the wake up call, I can tell you that the Service Express... More

Los Angeles, California
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 17, 2014

I am a Westin member and love staying at their properties. I booked a beautiful large bedroom suite with a terrific view. When I opened the mini bar it had a chocolate half way eaten and an empty bacardi bottle. I called the front desk to complain. The room was a corner unit with an amazing view. Was large and... More

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Jazmin S, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Miss Prida, Thank you very much for sharing your comments regarding your last experience at The Westin Santa Fe Mexico City. We appreciate your comments about our facilities and rooms. However I would like to offer a sincere apology for the inconvenience you had. We regret that the experience at the hotel did not fill your expectations. We have... More

Miami Beach, Florida
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 10, 2014

Great location, helpful staff. The only negative comment would be the rooms are so dark. They need more lighting especially in the bathrooms. I would suggest if you use the same dining room for breakfast and dinner to change the atmosphere with a tablecloth, candles to make it more inviting.

Was this review helpful? Yes 1
Jazmin S, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Mr "Bank0lid Thank you very much for sharing your comments regarding your recent experience at The Westin Santa Fe Mexico City. We appreciate your comments about our facilities and the great words for the staff. We have taken notes of your comments about the lighting in the rooms and the suggest for the the atmosphere in the restaurant, with... More

New York City, New York
Contributor
17 reviews 17 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 7, 2014

Rooms are very nice, bed is comfortable and bathrooms are large. Employees of the hotel are very helpful. There are great restaurants at the shopping area next to the hotel and a Starbucks. Bottled water is provided in your room free of charge. Be careful not to anything that is not cooked thoroughly so you don't get sick.

Was this review helpful? Yes 1
Jazmin S, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Mr "PJL58"; Thank you very much for sharing your comments regarding your recent experience at The Westin Santa Fe Mexico City. We appreciate your comments about our facilities and the great words for the staff. We have taken notes of your comments about the foods and I can tell you that the Food and Beverages departments is working to... More

Bogota, Colombia
Top Contributor
93 reviews 93 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 7, 2014

Westin is a amazing hotel with high quality and comfort. Excelent beds, really comfortable and amazing pillows. Rooms have a lot of space, good cleaning and really good customer service. You won't regreat your stay here. But, I have two claims: 1. The air conditioning system is disastrous. Rooms are too warm and system doesn't keep the terperature desired. There... More

Was this review helpful? Yes
Jazmin S, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Mr Edwod; Thank you very much for sharing your comments regarding your recent experience at The Westin Santa Fe Mexico City. We have taken notes of your comments and I can tell you that the manteinence and IT departments are working to improve day by day to give to our guests the best renewal experience. We look forward to... More

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Additional Information about The Westin Santa Fe Mexico City

Address: Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Santa Fe Mexico City 4*
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Also Known As:
The Westin Santa Fe Mexico City Hotel Mexico City

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Mexico City #11 Business Hotel in Mexico City #12 Luxury Hotel in Mexico City
Hotel Class
Number of rooms
259

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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