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The Westin Santa Fe Mexico City

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Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
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1 room 1 guest
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The Westin Santa Fe Mexico City
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312 Reviews from our TripAdvisor Community

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Traveler rating
    182
    96
    24
    7
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (312)
  • Mar-May only
    (76)
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    (86)
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    (73)
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    (77)
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San Francisco, California
1 review
5 of 5 stars Reviewed 1 week ago

The hotel has fantastic service, with small touches that set it apart from a typical business heavy hotel. The housekeeping staff would neatly fold clothes that had been left out, and kept the room organized and peaceful. The onsite restaurant is one of the best restaurants that I had eaten at in the Santa fe area. It's definitely 5/5 for... More 

Was this review helpful? Yes
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Nick E, Thank you for your time to share your valuable comments. We look forward to welcome you again soon, and make of your stay a new heavenly experience. Best regards, More 

Washington DC, District of Columbia
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Reviewing a trip from October 2013 Stayed here one night for a business trip. Location at heart of Santa Fe is perfect for business travelers but do build in/expect to spend 1+ hr to travel to and from the airport sitting in traffic. Customer service at this hotel is something to write about-- I happened to have about 7 hours... More 

Was this review helpful? Yes
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear jjs594, Thank you for choosing The Westin Santa Fe during your visit to Mexico City. We appreciate your valuable comments and we are looking forward to welcome you soon. Best regards, More 

Paris, France
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Westin Santa Fe is a really comfortable option for staying in Santa Fe area. A true 5star, with comfortable rooms and excellence in service. Breakfast also very good too. Recommend and would come back.

Was this review helpful? Yes
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Luckyman1 Thank you for your time and your valuable comments. We are looking forward to welcome you back at The Westin Santa Fe during your next visit to Mexico City and provide you with a new renewal stay. Best regards, More 

New York, NY
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was in Mexico City (for the first time) on business last week. I chose this SPG property because of its proximity to our local corporate offices and because I love the 'Heavenly' beds at the Westins. Unfortunately there was nothing 'heavenly' about the bed at this Westin. While the lobby, restaurant and room were all fine (I had great... More 

Was this review helpful? Yes
Karina G, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Charo4, Thank you for your valuable feedback, it has been analyzed by the areas involved to prevent something similar in the future. We look forward to welcome you again at The Westin Santa Fe in your next visit to Mexico City. Be well, More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 night midweek business trip. Room was much better than expected. Bed and linen were new and crisp. It was also quite a large room with a nice view of the city. An added benefit was that you could charge your taxi to your room and not need to worry about having to pay and keep records... More 

Was this review helpful? Yes 1
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Vanman_za: We appreciate your comments and we are glad to know you had a heavenly and renewal stay at The Westin Santa Fe Mexico City. We are looking forward to welcome you again soon. Best regards, More 

Princeton, New Jersey
Level Contributor
80 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

There's nothing not to love this hotel, specially if you're doing business in Sta Fe - I wish I had a room like this at home - The only area of improvement is the smallish check-in/out area which seems to get very crowded at certain hours during the day - Otherwise it's great to have wonderful restaurants and shops just... More 

Was this review helpful? Yes 1
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear X_freq_flyer_13572: Thank you for your valuable comments regarding your stay. We look forward to welcome you back for another renewal and heavenly stay at The Westin Santa Fe. Best regards, More 

Panama Province, Panama
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I often stay at this hotel when I travel for work to Mexico. The hotel is inviting, clean and the staff are great. The food at the market place restaurant is fantastic. Ask for a room with a valley view .. this will get you a great view of a mini forest vs looking out at roads and buildings. The... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear NPam4321 Thank you for your valuable comments regarding your stay. We look forward to welcome you back for another renewal and heavenly stay at The Westin Santa Fe. Be well, More 

2 reviews
5 of 5 stars Reviewed 5 weeks ago

I spent two nights in the Westin Santa Fe Mexico City this week and thoroughly enjoyed it. The facility is great, breakfast buffet excellent and bed very comfortable. The hotel is next to a office / retail complex with some very good restaurants and a great movie theater (lazy boy type seats). If you go try the restaurant Becco, great... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Ray F Thank you for your valuable comments. We look forward to welcome you back again at The Westin Santa Fe Mexico City. Best regards, More 

Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 28, 2015

I spent two nights in The Westin Santa Fe Mexico City, last week. I found everything I need: a large, clean and quiet room, a comfortable bed, a nice breakfast with a large offer, a good wifi service... I also used the gym, which was small but fine. And I also ordered a room service dinner, which was good and... More 

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Oscar V, Thank you for your value comments. We look forward to welcome you for another renewal and heavenly stay at The Westin Santa Fe Mexico City. Be well, More 

Brooklyn, NY
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 24, 2015

Honestly, you can't be the warmth of the people in Mexico and the staff at the Westin Santa Fe exemplifies that. Every single person was an absolute pleasure to speak with. There is also a fantastic restaurant attached to the hotel. I've stayed for about two months and loved my stay here the entire time.

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear LowlyBrooklynite, Thank you for you value comments. We look forward to welcome you soon at The Westin Santa Fe Mexico City for another renewal stay. Be well, More 

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