We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Westin Santa Fe Mexico City

4.0 of 5 Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
Hotel website
Special Rate
Free Room Upgrade
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
The Westin Santa Fe Mexico City
Professional photos View all
Browse nearby
The Westin Santa Fe Mexico City
The Westin Santa Fe Mexico City
The Westin Santa Fe Mexico City
Write a Review

219 reviews from our community

Traveler rating
    126
    67
    19
    4
    3
See reviews for
9
14
7
165
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (219)
  • Mar-May only
    (54)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (48)
All months
New York
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Westin Santa Fe was a bit disappointing. The rooms are nice, but my floor had a strong chemical smell (paint?) in the halls. The check in staff and bellman were excellent. The restaurant was slow as anything. Also, while I understand that Spanish is the dominant language, barely any of the restaurant staff spoke english so it made ordering... More

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear NYC1240: Thank you for your value feedback that was analyzed by the areas involved to prevent something similar happens in the future! We look forward to welcome you soon at The Westin Santa Fe Mexico City More

Miami, United States
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW credit card Amex Card Member Review

This Westin is by far one of the best Westin Hotels and the most enjoyable ho tel in the Santa Fe area. The service and attention is impeccable, and there is always a friendly crew to assist your every need. This is my choice hotel when in Mexico City.

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Teresa A: It is our pleasure to host you! We look forward to welcome you again at The Westin Santa Fe Mexico City! More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

When you get to the hotel it gives you a great impression, the lobby smells good, and it's well decorated, everything was going fine until the breakfast, for a hotel that is supposed to be good it's a disgrace to eat a breakfast that bad, they put what looked like three tiny strands of cheese with bacon harder than a... More

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Opa27: Thank you so much for your feedback, we offer you our most sincerely apologies for the inconvenience it may caused you. Next week we will open our new restaurant Market Kitchen so you will experience an excellent service and delicious food. We look forward to welcome you again at The Westin Santa Fe Mexico City. More

Del Mar, California
Top Contributor
59 reviews 59 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel twice for business and both times I have enjoyed my stay. There is always great staff. The rooms are very comfortable and clean. The wifi is free. I did enjoy the view from the bar at the top. It's not very close to much so you can't quite walk around outside of the hotel... More

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Epavelko7: Thank you for your value comments and your preference! We look forward to welcome you again at The Westin Santa Fe Mexico City! More

Jacarei, SP
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice Hotel in Santa Fé area in Mexico, ideal for business travelers sine allows you to travel light and use the hotel NB tennis to work-out (beware that work out in high altitude is dangerous). My only feedback is about the air conditioner equipment, since is very noisy.

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear PAOLEO17: Thank you for your preference and you value feedback, that was share with our maintenance department to prevent something similar in the future. We look forward to welcome you again at The Westin Santa Fe Mexico City! More

Miami, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

Great service! I always stay here when I come into town for business. The service is always exceptional. The views are beautiful. Westin never fails in my book! Would stay here for business any day; for pleasure as well (although it a bit far from the central tourist places of the city).

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear bjt3600: Thank you for your value comments and your preference! We look forward to welcome you again at The Westin Santa Fe Mexico City! Best Regards, More

Warsaw, Poland
Top Contributor
102 reviews 102 reviews
31 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent only one night at The Westin Santa Fe. After 14h flight from Europe and additional 2h in the traffic to get from the airport to the hotel, when I finally entered the room I felt like in an oasis. Beautiful and functional interior, great bathroom and very comfy bed. The only slight complain was a relatively small choice... More

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear iwi1234: First of all thank you for choosing The Westin Santa Fe Mexico City, during your visit to the City and for taking the time to share with us this value feedback. We look forward to welcome you again. Best Regards More

Las Vegas, Nevada, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel for 2 nights for a business trip and made my reservations with Hotels.com and clearly was confirmed a King Size bed. When I arrived it was not to be had and all I got was sorry, we have a convention in house and they took all of the King size rooms. Ok...So I wasn't getting... More

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Steve777888: Thank you for your value comments that was analyzed by the areas involved to prevent something similar on the future and improve our quality service. We offer you our most sincere apology for the inconvenience. We look forward to welcome you again. Best Regards, The Westin Santa Fe Mexico City More

Hollywood, Florida
Contributor
19 reviews 19 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 2, 2014

I stayed in this hotel for a few nights on a recent business trip. It has several good restaurants within walking distance and there is a Starbucks across from the hotel driveway. The lobby is not very large or impressive. The rooms are a nice size as is the bathroom. The rooms have sleek dark furniture and I found the... More

Was this review helpful? Yes
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear theadrienne: Thank you for your value comments that was analyzed by the areas involved to improve our quality service. We look forward to welcome you soon at The Westin Santa Fe Mexico City More

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 25, 2014

I recently stayed at the Westin for three nights. This was my experience. First the positives: New Property Friendly staff Large rooms Good location in Santa Fe Nice roof top bar Excellent bed Areas of needed improvement: Room service (delayed) Restaurant service for breakfast (took too long for fruit and coffee) Room lighting, very very dim. No porter The overall... More

Was this review helpful? Yes 2
Andrea M, Manager at The Westin Santa Fe Mexico City, responded to this review

Dear Impartia: Thank you for your value comments that were analyzed by the areas involved to improve and guaranteed the quality service you are expecting for. We look forward to welcome you again at The Westin Santa Fe Mexico City! More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Westin Santa Fe Mexico City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Santa Fe Mexico City

Address: Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Santa Fe Mexico City 4*
Number of rooms: 259
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Travelocity, Priceline, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your The Westin Santa Fe Mexico City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Santa Fe Mexico City Hotel Mexico City

44 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (25)
Viewed
Room/suite (11)
Viewed
Hotel & grounds (2)
Viewed
View from room (2)
Viewed
Bathroom (3)
Viewed
Dining (1)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (3)
Viewed
Dining (1)
Viewed
Other (13)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay