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All 277 Mexico City hotels

The Westin Santa Fe Mexico City

4.0 of 5 Hotel   |   Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
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The Westin Santa Fe Mexico City
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Ranked #16 of 277 hotels in Mexico City
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 weeks ago
Cynex Nashville, TN
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181 people have reviewed this hotel

Traveler rating
    106
    54
    16
    3
    2
See reviews for
7
13
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135
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Nashville, TN
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here while visiting friends in Mexico City. The hotel is lovely and well located. The front desk staff is both efficient and extraordinarily helpful. Housekeeping keeps my rating low. As SPG Platinum members we received a bowl of fruit in our room upon arrival. The note next to the bowl was dated correctly, but addressed to a different guest.... More

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Jazmin S, Gerente at The Westin Santa Fe Mexico City, responded to this review

Dear "Cynex", Thank you very much for taking the time to share with the TripAdvisor followers your review about the experience you had at The Westin Santa Fe Mexico City. I would like to offer a sincere apology for the inconvenience you had. We regret that the experience at the hotel did not fill your expectations. We would like to... More

New York, New York, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 4, 2014 via mobile

Stayed here during a business trip and would definitely recommend. Rooms are updated,bright, and the heavenly bed deserves all the praise it gets! I found the service to be great. Staff throughout the hotel were friendly and very professional. The gym is more than ample for a hotel and has a whole wall of floor to ceiling windows. A terrace... More

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Jazmin S, Gerente at The Westin Santa Fe Mexico City, responded to this review

Dear Laura; We appreciate your positive about your recent experience at The Westin Santa Fe - Mexico City. We appreciate your encouraging comments regarding the quality of the facilities and the location of the Hotel, which has both an exposure to a protected forest on the other side is to the immediate proximity of a variety of unique dining options... More

London
Top Contributor
57 reviews 57 reviews
55 hotel reviews
153 helpful votes 153 helpful votes
3 of 5 stars Reviewed February 26, 2014

Stayed at the Westin for an entire week as part of a conference delegation. The positives: 1. Spacious rooms and shower with free mineral water. Nice bed. Average cleanliness. Bad lighting for the wardrobes. Good selection of TV channels. 2. Good location within Santa Fe The negatives: 1. Extremely badly trained staff during breakfast. You order items at least three... More

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Jazmin S, Gerente at The Westin Santa Fe Mexico City, responded to this review

Dear Sirs Thank you very much for taking the time to share with the TripAdvisor followers your review about the experience you had at The Westin Santa Fe Mexico City. I would like to offer a sincere apology for the inconvenience you had. We regret that the experience at the hotel did not fill your expectations. We have taken notes... More

Seattle, Washington
Top Contributor
80 reviews 80 reviews
47 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed February 20, 2014

Very much up to upper-level Westin standards. I thoroughly enjoyed my stay. I got put in a corner suite on the 9th floor and had a stunning view both day and night (the weather was cooperative). I was in town for a business meeting so the location was good for me, although it was brutal to get here from the... More

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Jazmin S, Gerente at The Westin Santa Fe Mexico City, responded to this review

Dear "Jeremymma" Thank you very much for taking the time to share with the TripAdvisor followers your review about the experience you had at The Westin Santa Fe Mexico City. It will be a pleasure to welcome you back soon at the Westin Santa Fe where you can apreciate the new restaurants and stores in the Park Plaza Center and... More

Whittier, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 18, 2014

The hotel is very nice. Room 1022 in the corner had a very nice view. Room was large and the bed was comfortable. The bathrooms are very nice too - it has a bath and a shower. The alarm clock had an iPod docking station too. If I could improve one thing in that room it would be the shower... More

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Jazmin S, Gerente at The Westin Santa Fe Mexico City, responded to this review

Dear RajatBaks, Thank you very much for taking the time to share with the TripAdvisor followers your review about the experience you had at The Westin Santa Fe Mexico City. We have taken notes of your comments and I can tell you that we are working to improve the quality of the shower head and the water pressure to give... More

Austin, Texas
Top Contributor
68 reviews 68 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 6, 2014

My room was clean and spacious with a comfortable bed, which is typically all I care about. I only have two complaints, neither of which was the fault of the Westin. First, I stayed during the Virgin de Guadalupe festival. Apparently, that equals all night fireworks. Doesn't make for the best sleeping conditions. Second, after a restless night in bed,... More

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Jazmin S, Gerente at The Westin Santa Fe Mexico City, responded to this review

Dear "Mattitude" Thank you very much for sharing your comments regarding your recent experience at The Westin Santa Fe Mexico City. We regret the unfortunate Mexican Holiday event, for your next visit with us, we can offer you our In Room Dinning Service where you can enjoy a great quality coffee and Super foods for 24 hrs. Best regards More

Boca Raton, Florida
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 16, 2014

Very friendly staff (this is quite common in Mexico...). Location is great, Next to restaurants and shopping. Rooms are great and spacious. Wifi works perfect. Breakfast has lots of options and extended hours (until noon).

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Jazmin S, Gerente at The Westin Santa Fe Mexico City, responded to this review

Dear Alexander, Thank you very much for sharing your comments regarding your recent experience at The Westin Santa Fe Mexico City. We appreciate spending your time to send us your comments, it's good to know that your experience was great. It will be a pleasure to welcome you back to The Westin Santa Fe in the near future. Have a... More

Bogota, Colombia
Top Contributor
69 reviews 69 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 15, 2013

We had an amazing time at this hotel. Yes its a bit out of the center of the city, but you are surrounded by great restaurants and malls to make up for it. The rooms are very spacious, and the bathrooms are huge. Like almost all brands from the US they charge for internet. We never had breakfast in the... More

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Jazmin S, Gerente at The Westin Santa Fe Mexico City, responded to this review

Dear Santiago, Thank you very much for taking the time to share with the TripAdvisor followers your review about the experience you had at The Westin Santa Fe Mexico City. As you mention it wisely, when you choose our hotel you have the reliability of the service the brand Westin grants you, compromising in creating unique and renewed experiences Best... More

Sarasota, Florida
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed December 13, 2013

The good thing about this property is that its fairly new, so from that perspective its nice to stay at a newer hotel. But simply, this hotel falls way short from what you would expect from a Westin standard. In summary: Service - mediocre at best. Walk in the door and you'll be lucky if any of the 4-6 people... More

Was this review helpful? Yes 1
Jazmin S, Gerente at The Westin Santa Fe Mexico City, responded to this review

Dear "Latinmon", Thank you very much for taking the time to share with the TripAdvisor followers your review about the experience you had at The Westin Santa Fe Mexico City. I would like to offer a sincere apology for the inconvenience you had. We regret that the experience at the hotel did not fill your expectations. We would like to... More

Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 of 5 stars Reviewed December 1, 2013

Looks like a Westin, feels like a Westin but not a Westin. Overall - Poor / 2 of 5 - Will not be going back Breakfast - Poor / 2 of 5 - Missing Items and Slow Location - Poor / 2 of 5 - Not located near main area Restaurants - Poor / 2 of 5 - Poor Selection... More

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Jose D, Gerente at The Westin Santa Fe Mexico City, responded to this review

Dear Neil, Thank you very much for sharing your comments regarding your recent experience at The Westin Santa Fe Mexico City. We have taken notes of your comments and I can tell you that all the departments are working to improve day by day to give to our guests the best renewal experience. We look forward to welcome you again... More

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Additional Information about The Westin Santa Fe Mexico City

Also Known As:
The Westin Santa Fe Mexico City Hotel
The Westin Santa Fe Mexico City Hotel Mexico City
The Westin Santa Fe Mexico City
Address: Javier Barros Sierra 540 | Lomas de Santa Fe, Mexico City 01210, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Mexico City
#10 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Santa Fe Mexico City 4*
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