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All 280 Mexico City hotels

JW Marriott Mexico City

4.5 of 5 Hotel   |   Andres Bello 29, Mexico City 11560, Mexico
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92%
Ranked #10 of 280 hotels in Mexico City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
jeffOnTheRoad2010 Phoenix, Arizona
  • Overview
  • Reviews (366)
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366 people have reviewed this hotel

Traveler rating
    246
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Phoenix, Arizona
Top Contributor
56 reviews 56 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a very nice property, very convenient for Federal District (Distrito Federal) for business, and plenty of restaurants and shopping nearby. The rooms are spacious and modern, and the services (bar, checkin/checkout, concierge for arranging cars) all efficient and pleasant. I would definitely recommend this property for a future visit to this area.

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Wellington, New Zealand
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at several JW's and I love this one in Polanco. I have been traveling to the DF for work for the last few weeks and we almost always stay here (sometimes we stay at the one in Santa Fe, or the Marriott downtown, depending on where our meetings are). I speak little Spanish but the staff at... More

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JWMarriottMx, Manager at JW Marriott Mexico City, responded to this review

Dear Shaferica, Thank you for staying so frequently with us! We are honored to know that each and every time you come to Mexico City you choose to stay with Marriott and especially with us. I am glad to know that you feel safe and comfortable during your stay. It is very important for our team to hear about your... More

Centralia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 1 week ago

The wonderful staff at JW Marriott Mexico City - i.e. front desk, concierge, exec lounge, housekeeping, gym have a unique native appreciation of my stay. They sincerely express this appreciation in the way they talk to me, respond to my requests, clean my room, the food they serve at the exec lounge, and in the way they make sure that... More

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JWMarriottMx, Manager at JW Marriott Mexico City, responded to this review

Thank you for staying with us Mr. Vince! We are honored to know you call the JW Marriott your second home-sweet-home; we are constantly trying to exceed the expectations of our guest and make their stay an unforgettable experience, we are glad to know that we give the extra mile and we made you happy, giving you the service that... More

Senior Contributor
39 reviews 39 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I go to MC several times a year for business. I always stay at the JW. The reason is simple: safe, convenient, I can communicate in English/my Spanish is not good enough and the hotel is surrounded by several restaurants. I like to get the concierge to send a car to pick me up at the airport. The lounge is... More

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JWMarriottMx, Manager at JW Marriott Mexico City, responded to this review

Dear guest, thank you for staying so frequently with us! We are honored to know that each and every time you come to Mexico City you choose to stay with us, I am glad to know that you feel safe and comfortable during your stay, for the JW Marriott team is very important to hear your opinion about your experience... More

Boulder, CO
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The service was superb, most especially in the wonderful Executive Lounge -- wonderful food, no crowds and the attendants knew our names. Moreover, you can know a really great hotel by how they handle mistakes. One morning, we did not receive our scheduled wake-up call. I thought little of the matter as i woke in time naturally. Later that day,... More

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JWMarriottMx, Manager at JW Marriott Mexico City, responded to this review

Thank you for staying with us Mr. Boulder! We try to exceed the expectations of our guest and make their stay an unforgettable experience, we were really sorry about our mistake, but we are glad to know that we give the extra mile and we made you happy, giving you the service that you deserve. We are happy to know... More

Manhattan
2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

Hi, I am an American woman who travels frequently for work. I stayed at the JW Marriott and was appalled at the racist and hostile treatment I received. I was traveling alone and was frightened by the staff who ruined my hair flat irons which I left on my bathroom counter. I even left a do not disturb sign on... More

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JWMarriottMx, Manager at JW Marriott Mexico City, responded to this review

Dear Guest Thank you for posting this review and sharing your feedback, we deeply regret you have this impression of our hotel. As we do not have further details of you , I would like to ask to you contact me at francisco.castrejon@marriott.com in order to follow up your comments. Best regards Francisco Castrejon Dir of Rooms More

Ciudad Juarez, Mexico
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Have been there several times for business and I love this hotel. It has a great service and location. Ideal in case you have business meetings or closings.The rooms are always so comfortable. On the entrance you will find a great restaurant, please try it you will love it.

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JWMarriottMx, Manager at JW Marriott Mexico City, responded to this review

Dear guest, thank you for staying so frequently with us! We are honored to know that each and every time you stay; you have a great experience during your stays. Thank you very much for all your positive comments, for our team is very important to hear your opinion about your experience during your stay. Did you have the opportunity... More

New York City, New York
1 review
5 of 5 stars Reviewed June 25, 2014

First time in Mexico and I was a little nervous (lets face it we've all seen the news.) A week before my arrival I was contacted by a member of the staff which kindly asked for special requests. I don't think I hesitated twice before arranging transportation and a quiet high floor with a view preferably. I thought this last... More

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JWMarriottMx, Manager at JW Marriott Mexico City, responded to this review

Thank you for staying with us Mr. Michael! We are honored to know that you chose us to be the hotel for your first trip to Mexico City and that we made you feel more than happy during your stay. We try to exceed the expectations of our guest and make their stay an unforgettable experience, that’s why we contact... More

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 24, 2014

I come to Mexico often, and I usually take an airport cab. My client insisted that they felt better having me take a hotel car, so I booked one. Upon arrival my driver was MIA. I called concierge and they said they would track him down and call me back. A few minutes later a man approached me and asked... More

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JWMarriottMx, General Manager at JW Marriott Mexico City, responded to this review

Thank you for posting this review and sharing your feedback on what appears to have been a horrible experience at our hotel. We deeply regret the incident you had with Concierge service and offer our sincere apology. After our conversation last Thursday, we gave the Chief Concierge all the detail feedback you provided me and have required him to take... More

Edmonton
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 17, 2014

Recently I was down for a business trip, right from the start the impression was great, bellman service, front desk staff all friendly and great, many great tips for eating in the area, the rooms were spotless & the beds were very comfortable and meant a great night sleep after a long day of traveling. Tucked off the right side... More

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Mexico City, responded to this review

Thank you for stay with us Mr. Linden! We are very happy to hear that you had a great time stay with us. For the JW Marriott Mexico City team is very important to hear the opinion of our guest during their stay. Thank you for all your positive comments about the service that our staff gave you, exceeding your... More

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Additional Information about JW Marriott Mexico City

Address: Andres Bello 29, Mexico City 11560, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Mexico City 4.5*
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style
#4 Spa Hotel in Mexico City #7 Romantic Hotel in Mexico City #8 Luxury Hotel in Mexico City #9 Business Hotel in Mexico City #23 Family Hotel in Mexico City
Hotel Class
Number of rooms
312

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