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JW Marriott Hotel Mexico City

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Andres Bello 29, Mexico City 11560, Mexico
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JW Marriott Hotel Mexico City
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JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
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531 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
31 reviews 31 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Booked to stay there from 3/18 to 3/23. Unfortunately, due to the repairs near the pool and ongoing construction in front. Canceled my last days and moved to Marriott Reforma instead. That was a big mistake. JW staff and service were impeccable. The one I moved to was far from it. I will always try to stay in JW from... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Dimitry, Thank you for taking the time to write a review, and share your experience with us. I am glad to hear that despite the maintenance works in the pool you could enjoy our service; the staff at the JW Marriott Mexico City always is looking to provide the best service in order to help our guest to create... More 

Maryland USA
Top Contributor
70 reviews 70 reviews
69 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Another JW hotel that is impeciable and provides a higher level of service. It is located directly accross the street from the large Chapultepec Park within one of the newer, business oriented areas of Mexico City. It is near other luxary hotels, shopping and many fine restraunts. But it's location also puts it within walking distance to the Mexican National... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for sharing your experience at the JW Mexico city, we appreciate all the feedback and we will take in consideration all your observations to improve our service. I will share your comments with Janette, Gabriela and Alberto, they will be happy to hear them. One the advantage of our hotel is the great location that allows... More 

Cedar Park, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Service impeccable, room view fantastic, and walking distance to hop on hop off bus for tours, and various authentic markets, and typical Mexican cultural sites. Safe area to walk at night...will definitely visit this hotel and city again...didn't get to see and experience enough this time. Great home base in luxury to start your Mexico City escapades!

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for writing about your recent stay at the JW Marriott Mexico City, I am glad to hear that you have a great experience during your visit. Our staff is always looking to improve their service to provide memorable experiences, they will be happy to know that we did it for you; the location of the JW... More 

Washington, DC
Top Contributor
54 reviews 54 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is in great location in the Polanco district. The rooms are nice, although the could be a bit more luxurious for the price. My biggest problem with the hotel that it is far too big for its services. If you go to the gym, you will wait for awhile before getting a machine. If you want to check... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Our main interest it’s the comfort of our guest and their feedback, I want to let you know that we are taking the necessary measures to fix this issue. One of the big advantages of the JW Mexico city is its great location, I’m glad to know that was very convenient for you. Thank you for taking the... More 

New York City, New York
Top Contributor
81 reviews 81 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel was modern and the rooms were clean. The staff was always helpful and kind. The restaurant had good food as well. The only issue that I have with the hotel is that they charged my credit card $90+ for "using the mini-bar" when I didn't use it. Majority of hotels, Before checking out they check if you used... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest Thank you for taking the time to write about our hotel, it is great to hear you enjoyed our rooms and restaurant. Thank you for your feedback. We appreciate you bringing it to our attention and we will share your message appropriately within the organization. Whenever you have a moment, feel free to contact me directly at the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff here goes the extra mile with courtesy and helpful service to ensure a wonderful stay! The location is excellent. If you plan a trip here keep in mind most of the museums are closed on Monday so you might want to do a trip to the pyramids or Xochimilco that day.

Was this review helpful? Yes 1
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Sam, Thank you for taking the time to share your experience at the JW Marriott Mexico City with other people, our staff is always looking to provide the best service helping our guest to create memorable experiences. I’m glad to hear that we achieved with you. Also our Location allows you to enjoy the best of the city. Hope... More 

Tucson, Arizona
Top Contributor
76 reviews 76 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second trip to Mexico City and our second time at the JW. It did not disappoint us. The hotel its concierge,its restaurants,are all first class. We will return soon. The room we had was on the 10th floor and it was very quiet. Excellent workout facilities.

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Laura, Thank you for choosing us for second time, it is great to hear that the staff of the JW Mexico city provided you with first class service. We will share your comments with our concierge and restaurant teams. Hope to see you soon back in Mexico City Thank you for taking the time to write a comment of... More 

Houston, Texas
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been at the hotel many times for meetings when I lived in Mexico City, and it is my prefered hotel for staying as a visitor. Great location in Polanco, with attentive and courteous staff (always key to a good hotel). Rooms as for most JWs are a tad small but not inconvenient. Business lounge staff and food are... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest! Thank you for taking the time to give us feedback about our hotel, for us it is very important all the comments from our guest and we like to take it in consideration. JW Mexico city has a great location, very convenient for business or leisure; it is great to hear you enjoy the hotel and the location.... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

The staff of the JW Marriott make this a 5 star hotel! Maria, Cesar, Leonel and the rest of the team were always doing their best to make you feel welcome. The hotel is situated within walking distance of the heart of Polanco and the delicious restaurants, shopping and nightlife. Was there on business and would recommend this hotel to... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Malain, Thank you for taking the time to write about our hotel, It is great to hear that the staff of the JW Mexico City provided you with great service, that’s our goal and I’m glad to know that we achieved with you. We will share your comments with Maria, Cesar and Leonel; they will be happy. Please comeback... More 

Pasadena, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Just came back from a 3 night stay for a 1/2 marathon in the city. The hotel's location was wonderful. The staff was simply superb. Everyone from the Executive Lounge, In-Room Dining, Reception desk, to the Concierge was attentive. The Concierge helped me book an early morning private tour to Teotihuacan with only 1/2 a days notice. I was also... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Zathir, Thank you for your comment; it is pleasure to know that we provided you excellent service and that you find the hotel location very convenient. The concierge staff and Janete at the executive lounge are always looking the best way to help our guest and they will be happy to know about your comment. Thanks for sharing your... More 

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