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JW Marriott Hotel Mexico City

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Andres Bello 29, Mexico City 11560, Mexico
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Best prices for: 1 room 1 guest
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JW Marriott Hotel Mexico City
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JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
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552 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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california
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

This was originally linked to wrong JW Hotel in Mexico City... Thank you JW Marriott Mexico City for a wonderful stay. I have to say my visit to the city and hotel were both welcoming. The service and attentive staff are always warm and friendly. I want to give a special thank you again to Janete Valtierra who is always... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing our hotel for your most recent visit to Mexico. It is great to hear that you had a wonderful stay and that you found our service warm and attentive. Janette is one of the best associates of the JW Mexico City and a clear example of the kind of service that we always try... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just returned from this trip to DF. This hotel is exceptional, and every staff member was extraordinary. Especially, the front desk staff and concierge, both were extremely efficient and helpful. The only disappointment was construction on the pool terrace. However, we were provided with information for pools all over the city. Anyway, I've stayed at some of the best... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Joe, Thank you for taking the time to write a review in regards of your recent stay at the JW Mexico City. I am glad to hear that our staff delivered an extraordinary service and helped you to create a memorable trip that is exactly the goal our staff and it is great that we did it. I will... More 

Seabeck
Top Contributor
169 reviews 169 reviews
81 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 1 week ago

This is now the second JW Marriott I stayed in and finally it was like I expected it. Arriving is interesting as you do not expect the hotel to suddenly be there. Check in is fast and efficient and the main lobby is very nice, bright and friendly. The rooms are nice rooms with a big bathroom. You have your... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing the JW Marriott for your recent visit to Mexico City. We are honor to hear that you enjoyed your stay with us and that you found our hotel very convenient. Our staff is always looking to provide the best possible service to our entire guest; I will share your nice comments about them especially... More 

Geelong, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is on the pricey side but nevertheless good value. It's in the Polanco district of Mexico City, an oasis of tree-lined streets and parks that is in great contrast to the dirty, smelly, crowded & run-down parts of Mexico City that greet you as you leave the airport. A large, modern hotel with all the facilities you'd expect.... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for sharing your experience at the JW Mexico City with other travelers, It is great to hear that we achieve our goal to help you to create a memorable trip. I will share your kind comments, especially with Xanat and Concierge staff, they will be very happy to hear that they met your expectations. Thanks again... More 

Park City, Utah
Top Contributor
109 reviews 109 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Gym is so-so; not laid out well and split across multiple rooms; Concierge lounge is small and disappointing - limited hours, service, and food. Rooms were ok. I compare this to two other local Marriotts - the JW in Sante Fe and the Marriott in ReForma. Both others are far less expensive; far nicer lounges - better food and service... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Michael, Thank you for taking the time to comment about the JW Marriott Mexico City, Our goal is to help our guest to create memorable experiences, and in your case is clear that we didn’t achieve this goal. Your feedback is highly appreciated and I shared within the organization in order to meet our guest expectations Best regards Francisco... More 

Rome, Italy
Contributor
15 reviews 15 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

During my business trip I appreciated the high level of services, staff extremely friendly and helpful. The location, Polanco area, is really nice, one of the most exclusive and secure of the city. You can safely walk, police everywhere, nice restaurants and bars closed by. I will come back again and recommend this to anyone.

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Debora, Thank you for taking the time to write a review of the JW Marriott Mexico City, we are happy to know that our staff provided you with a high level of service. Our location in Polanco allows you to enjoy different attractions such as restaurants, museums, parks, bars, etc. and also you can enjoy our restaurant Xanat. I... More 

Houston, Texas
Top Contributor
137 reviews 137 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very comfortable room, good view of campo de marte, really convenient place, close to the best sites in Polanco area. Safe neighborhood, impeccable service, wonderful breakfast menu, one of the best I've ever seen, with a fair price. One remarkable situation is that my colleague left one day before me and he left some of his goods in his room.... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Rafael, Thank you for share your recent experience at the JW Marriott Mexico City, for our team is always important to help our guest and exceed their expectations, I am glad to hear that Maria Fernanda helped you and provided the best service; I will share your kind comments with her and with her. Thanks again for choosing JW... More 

Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My mexican friends were recommending us (a party of 6 : mom and dad over 75 yrs old, my 18 yr old daughter and my brother and his wife 37 yrs) to go to Polanco area but to other hotels. Thanks to Tripadvisor I found JW Marriott better ranked than the others recommended!! So I decided to trust Tripadvisor!!. The... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Cecilia, Thank you for choosing the JW Marriott for your recent stay in Mexico City, It is great to hear that we met your expectations, our goal it’s always provide the best service to all our guest, I am glad to hear that you enjoy our Rooms and our Sunday Brunch with the best of the Mexican food. I... More 

Singapore, Singapore
Contributor
20 reviews 20 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good Location - Nearby central Mexico City. There are many restos nearby along Campos Eliseos. You'll have many options to eat out. There's coffee shops just behind too - Starbucks and Cafe Punta del Cielo. There's a nearby supermarket too - about 400-500 meters walk. If you're taking a cab make sure you mention Campos Eliseos because there's another Marriott... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to write a review of the JW Marriott Mexico City, we are glad to hear that you enjoy our hotel and our Restaurant Xanat. Our location in Polanco allows you to enjoy different options and attractions such as restaurants, museums, parks, bars, etc. Please come back soon, we will be happy to... More 

Bangkok, Thailand
Senior Contributor
41 reviews 41 reviews
24 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I arrived at the JW Marriott Hotel at around 9pm after a long trip from europe. I was greeted cheerfully and check-in very speedy. My room was on the top floor of the hotel with a nice view. The room was spacious, impeccably clean with a nice big bathroom and a comfortable big bed. All the staff that I have... More 

Was this review helpful? Yes 3
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, We are happy to read your excellent comments! We really appreciate that you took the time to write a review of our hotel and share your experiences with other travelers. We are glad to hear that our staff meets your expectation and that they were kind with you; we are always looking to provide the best service possible.... More 

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