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All 282 Mexico City hotels

JW Marriott Hotel Mexico City

4.5 of 5 Hotel   |   Andres Bello 29, Mexico City 11560, Mexico
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Ranked #8 of 282 hotels in Mexico City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
trekker954 Miami, Florida
  • Reviews (372)
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372 people have reviewed this hotel

Traveler rating
    251
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    16
    5
    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Miami, Florida
Top Contributor
93 reviews 93 reviews
59 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Who doesn't love a JW Marriott. But I've stayed here numerous times and enjoy it all the time. I took some photos of 1816. Its a king room. The bathrooms look like they've been updated. I feel very safe walking around this neighborhood. There are many restaurants but if you have access to the executive lounge, they feed you well.... More

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San Francisco, California
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is the first time that I stay at this hotel and I was really surprised not only by the facilities and location, but the overall service is fantastic, they really look to please you and make your stay a comfortable one. The location is great at it is a short walk to the subway station, a few blocks from... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Alex, Thank you very much for your comment, for the team of JW Marriott Mexico City, it is very important the feedback from our guests and their experience during their stay. We are glad to hear that you enjoyed our location, our rooms and the view, but more than that we are very happy to know that you received... More

Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent service, great food, good location. bell staff was excellent, the restaurant was always ready to please, would recommend this hotel to other travelers, location is very centric. Very secured.

Was this review helpful? Yes 1
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Joe, Thank you very much for your comment, for the team of JW Marriott Mexico City, it is very important the feedback from our guests and their experience during their stay. We are more than happy to hear that you enjoyed our restaurant and our location and that you received great service form our staff. Thank you very much... More

Phoenix, Arizona
Top Contributor
56 reviews 56 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a very nice property, very convenient for Federal District (Distrito Federal) for business, and plenty of restaurants and shopping nearby. The rooms are spacious and modern, and the services (bar, checkin/checkout, concierge for arranging cars) all efficient and pleasant. I would definitely recommend this property for a future visit to this area.

Was this review helpful? Yes 1
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Jeff, Thank you very much for your comment, for the team of JW Marriott Mexico City. The feedback you gave us is very important for us we learn from our guests and their experience during their stay. We are more than happy to hear that you have enjoyed our location and that you liked our renovated hotel and rooms.... More

Wellington, New Zealand
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at several JW's and I love this one in Polanco. I have been traveling to the DF for work for the last few weeks and we almost always stay here (sometimes we stay at the one in Santa Fe, or the Marriott downtown, depending on where our meetings are). I speak little Spanish but the staff at... More

Was this review helpful? Yes 1
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Shaferica, Thank you for staying so frequently with us! We are honored to know that each and every time you come to Mexico City you choose to stay with Marriott and especially with us. I am glad to know that you feel safe and comfortable during your stay. It is very important for our team to hear about your... More

Centralia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The wonderful staff at JW Marriott Mexico City - i.e. front desk, concierge, exec lounge, housekeeping, gym have a unique native appreciation of my stay. They sincerely express this appreciation in the way they talk to me, respond to my requests, clean my room, the food they serve at the exec lounge, and in the way they make sure that... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for staying with us Mr. Vince! We are honored to know you call the JW Marriott your second home-sweet-home; we are constantly trying to exceed the expectations of our guest and make their stay an unforgettable experience, we are glad to know that we give the extra mile and we made you happy, giving you the service that... More

Senior Contributor
39 reviews 39 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 16, 2014

I go to MC several times a year for business. I always stay at the JW. The reason is simple: safe, convenient, I can communicate in English/my Spanish is not good enough and the hotel is surrounded by several restaurants. I like to get the concierge to send a car to pick me up at the airport. The lounge is... More

Was this review helpful? Yes 1
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest, thank you for staying so frequently with us! We are honored to know that each and every time you come to Mexico City you choose to stay with us, I am glad to know that you feel safe and comfortable during your stay, for the JW Marriott team is very important to hear your opinion about your experience... More

Boulder, CO
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 7, 2014

The service was superb, most especially in the wonderful Executive Lounge -- wonderful food, no crowds and the attendants knew our names. Moreover, you can know a really great hotel by how they handle mistakes. One morning, we did not receive our scheduled wake-up call. I thought little of the matter as i woke in time naturally. Later that day,... More

Was this review helpful? Yes 1
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for staying with us Mr. Boulder! We try to exceed the expectations of our guest and make their stay an unforgettable experience, we were really sorry about our mistake, but we are glad to know that we give the extra mile and we made you happy, giving you the service that you deserve. We are happy to know... More

Manhattan
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 5, 2014 via mobile

Hi, I am an American woman who travels frequently for work. I stayed at the JW Marriott and was appalled at the racist and hostile treatment I received. I was traveling alone and was frightened by the staff who ruined my hair flat irons which I left on my bathroom counter. I even left a do not disturb sign on... More

Was this review helpful? Yes 1
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest Thank you for posting this review and sharing your feedback, we deeply regret you have this impression of our hotel. As we do not have further details of you , I would like to ask to you contact me at francisco.castrejon@marriott.com in order to follow up your comments. Best regards Francisco Castrejon Dir of Rooms More

Ciudad Juarez, Mexico
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 30, 2014

Have been there several times for business and I love this hotel. It has a great service and location. Ideal in case you have business meetings or closings.The rooms are always so comfortable. On the entrance you will find a great restaurant, please try it you will love it.

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest, thank you for staying so frequently with us! We are honored to know that each and every time you stay; you have a great experience during your stays. Thank you very much for all your positive comments, for our team is very important to hear your opinion about your experience during your stay. Did you have the opportunity... More

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Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29, Mexico City 11560, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style
#4 Spa Hotel in Mexico City #6 Luxury Hotel in Mexico City #6 Romantic Hotel in Mexico City #8 Business Hotel in Mexico City #21 Family Hotel in Mexico City
Hotel Class
Number of rooms
312

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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