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All 282 Mexico City hotels

JW Marriott Hotel Mexico City

4.5 of 5 Hotel   |   Andres Bello 29, Mexico City 11560, Mexico
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Ranked #7 of 282 hotels in Mexico City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Pokinatcho Miami, Florida
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383 people have reviewed this hotel

Traveler rating
    260
    97
    16
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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Miami, Florida
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

In the heart of Polanco district, easy access to restaurants and shops. Great gym and two wonderful restaurants in premises. Staff is wonderful and room service is just what you always ask for. If you are in doubt about where to stay, this is certainly a good pick.

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Abu Dhabi, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Your not spoilt for choice in this area of the city with 4 major hotels all in the same block. However I can't believe the other hotels can match the customer service offered by the Marriott. The team were great when one of my guests felt unwell and was unable to eat the delightful items on the menu, however the... More

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Dallas, Texas
1 review
4 of 5 stars Reviewed 3 days ago NEW

Alberto Soto is the Concierge and is deserving of special recognition; he went above and beyond his normal duties and responsibilities to hunt down a Mexico City Starbucks coffee mug for me. This is not always the easiest thing to accomplish and it was not in this case either, but he was able to find one and deliver it to... More

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San Antonio, Texas
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The concierge lounge is one of the best I have ever used. They serve ALL three meals and everything is fresh! The service is out of this world, from the room service, to the front dest and concierges...This is my place in Mexico City bar none!

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for staying with us! We are honored to know that the service of our staff in front desk, room service and concierge at the JW Marriott Mexico City, exceed your expectations; we are constantly trying to offer the best service we can give to our guests and make their stay an unforgettable experience, we are glad... More

Indianapolis, Indiana
Contributor
13 reviews 13 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I stayed at this hotel for 12 nights, and I thoroughly enjoyed my stay. The staff was pleasant and helpful. I ordered room service at least 5 times, and each time the server was pleasant and extremely helpful. They messed up an order one time, but they were prompt in correcting the mistake and offered a free dessert for my... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Gabrielle, Thank you very much for all your comments! For the team of JW Marriott Mexico City, it is very important the feedback from our guests and their experience during their stay, specially a long one, like yours. We are more than happy to hear that we made your stay pleasant for 12 nights, exceeding your expectations with the... More

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

The staff were thoughtful and gracious -- and highly professional. The restaurant offered excellent cuisine, and the Executive Lounge was one of the best I've experienced throughout the chain. Overall it was an experience not to be missed.

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for staying with us! For our team at the JW Marriott Mexico City is very important to hear your opinion about your experience with us, during your stay. We are very happy to hear our staff and the staff at the executive lounge gave you a service that exceed your expectations, we are glad to know... More

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I recently spent a week in Mexico City, and were quite pleased with the JW Marriott. It was located in the Polanque neighborhood where there were lots of good restaurants and a small family park within walking distance. We were also within walking distance of the Museum of Anthropology, which was great because I needed two days... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for staying with us Ms. Jo Ann! We are honored to know the staff at the JW Marriott made you feel like family; we are constantly trying to exceed the expectations of our guest and make their stay an unforgettable experience, we are glad to know that we give the extra mile and we made you happy, giving... More

Toronto
Top Contributor
65 reviews 65 reviews
39 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay here often and find this JW to be one of the best Staff are professional and polite Executive lounge is great Love relaxing at pool and shopping near by plus entertaining my guests in lobby bar I feel really safe in this Complex See you soon

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you very much for your comment, for the team of JW Marriott Mexico City, it is very important the feedback from our guests and their experience during their stay. We are very happy to hear that you received great service form our staff and that you felt safe and relaxed at our complex. Thank you very much... More

Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We do have a lot to say after 17 years of hiring this beautiful hotel for our sundays services. Not single one event have we something to claim or regret, only: THANK YOU! Excellent service and attitude from everyone there. 50 weekends a year since then, and today a word of acknowledgment for you all people at the JW Marriott... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Oscar, Thank you for your frequent business with us! We are honored to know that each and every Sunday we are able to accommodate your needs and to offer you the event you expect it to be. On behalf of the JW Marriott Mexico City we want to thank you and we are more than glad to know that... More

Savannah, Georgia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

The front desk staff was extremely gracious and patient. Veronica, Alejandra, and Bianca were especially helpful. I would definitely recommend this hotel if you are in Mexico City. The in house restaurant is a little pricey, but it is on par with the local, more upscale eateries. I recommend going to the park across from the front entrance and hitting... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for staying with us and for taking the time to write a review of our Hotel! I am glad to know that our Front Desk staff was helpful for you. We appreciate your comments about the restaurant XANAT where the Mexican food has the most important place in our Menu. We would like to have you... More

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Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29, Mexico City 11560, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Mexico City #5 Romantic Hotel in Mexico City #5 Luxury Hotel in Mexico City #8 Business Hotel in Mexico City #22 Family Hotel in Mexico City
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Number of rooms
312

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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