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JW Marriott Hotel Mexico City

4.5 of 5 Andres Bello 29, Mexico City 11560, Mexico
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Certificate of Excellence 2014
JW Marriott Hotel Mexico City
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JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
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507 reviews from our community

Traveler rating
    347
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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Beaver Creek, Colorado
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Just finished five days at the JW in Polanco. Great location: right on Chapultipec Park and walking distance to several major museums. Good food at the hotel but lots of excellent restaurants in the neighborhood. In addition to being an upscale neighborhood itself the area is also the site of almost all embassies, so everything in the area is pretty... More 

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US
Top Contributor
124 reviews 124 reviews
61 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel is located in the very high-end district of Polanco. It's safe walking around to nearby food and shopping. The rooms are updated and very very upscale. Staff are extremely friendly. Wifi is fast and reliable. Check in and check out were very efficient and I found the front desk staff very friendly and knowledgeable. My only problem was... More 

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Nome, Alaska
Top Contributor
135 reviews 135 reviews
13 hotel reviews
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed 1 week ago

In a master executive level suite: we overlook walls and windows. The lounge has very little to offer beyond drinks and cookies between breakfast and 6 pm. The park in the rear is behind barricades thus barring convenient metro or park access. Furniture is dark and bleak.. Not modern. Not attractive. How eould you like to pay a $25 room... More 

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tucson, Az
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hotel is in a good location in Polanco, a safe part of Mexico City. The rooms are beautifully done, very clean, quiet and comfortable. The Housekeeping staff kept our room very clean and always wanted to know if we needed more towels or anything else. Bathrooms also very clean with plenty of space and always clean towels and all... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to write a review about our hotel! It’s wonderful to know that the cleanliness and view of your room were up to tour expectations, our main priority iis the comfort of our guest and to fill their necessities. We are proud to know that housekeeping and concierge staff were helpful and attentive... More 

Columbus, Ohio
Contributor
11 reviews 11 reviews
8 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel a couple of times now, and the staff is excellent and the hotel is very clean and in a good location. Janete Valtierra in the executive lounge made my work trip extremely enjoyable. She is so pleasant first thing in the morning for breakfast and she remember your name and what you like to... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for sharing your experience at JW Marriott Mexico City! We are honored to know our staff had made the difference on a special holiday as Thanksgiving. I am very glad to know that people like Janette Valtierra from the executive lounge were offering an excellent customer service during your stay. It’s great to hear that she... More 

Plano, Texas
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

My family and I spent the whole month in the JW Marriot hotel and I can tell the hotel is really nice and it has a great location, (walking distance to Samara shops), but the best of all was the staff, very kind and polite all the time, they were concern of every single need that we had during our... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for staying with us! We are honored to know the our staff at the JW Marriott offer you great service during the month that you stay with us, It’s great to hear that they made your stay an unforgettable experience, I am going to let them know they give the extra mile and we made you... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We loved the hotel but sleeping at night was difficult because the air conditioning cycles on and off constantly We like a cold room to sleep in and the constant on and off kept me awake. Rooms are beautiful and hotel is also. RIFF restaurant next door is vey good

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Ron, Thank you very much for your comment, for the team of JW Marriott Mexico City, it is very important the feedback from our guests and their experience during their stay. We are more than happy to hear that you like our beautiful rooms and hotel. Thank you again for your feedback. We are looking forward to have you... More 

Charlottesville, Virginia
Contributor
16 reviews 16 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

prior to retiring in 2011, i traveled extensively in Mexico, primarily to Mexico city. over the years, i tried most of the top hotels, including the four seasons, camino real, intercontinental, etc. my first choice was always the JW due to its lovely rooms, good gym and location. particularly loved their bar area. by 2009-2010, the hotel was getting a... More 

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Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Richard, Thank you for your feedback! Thank you very much for your comment, for the team of JW Marriott Mexico City, it is very important the feedback from our guests about their experience and perception during their stay. We are more than happy to hear that you choose our hotel again after a few years and we hope to... More 

Parkland FL
Top Contributor
65 reviews 65 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at the JW Marriott and most of the other major brand hotels in the Polanco area and the JW Marriott is the one I like the most. The rooms are spacious and very comfortable. Some of the views are spectacular, they have the best view of the Campo Marte and the Auditorio Nacional both of which are... More 

Was this review helpful? Yes 1
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to write a review about our hotel! I am glad to hear that our Executive Lounge staff was up your expectations, especially Janete y David are always offering an impeccable service. It’s a pleasure to know that you liked our hotel and our room’s spectacular views like Campo Marte and Auditorio Nacional;... More 

Contributor
20 reviews 20 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a top-notch hotel! An amazing place to stay. Service: The staff is extremely friendly and accommodating. The bellhops, front desk clerks, transportation coordinators, drivers and more were all extremely hospitable and went out of their way to help you out. Room: Amazing, such a comfortable bed, with dazzling city views and spacious, high end bathrooms. Restaurants: Fantastic, great... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Mickey, Thank you for sharing your comments with other travelers! We are happy to know that our staff offers you extremely friendly and hospitable service during your stay. We are glad to hear that you liked our hotel and our rooms with comfortable beds and dazzling city views. It’s a pleasure to know that you enjoyed the food at... More 

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Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#2 Spa Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#4 Luxury Hotel in Mexico City
#5 Family Hotel in Mexico City
#5 Business Hotel in Mexico City

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