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JW Marriott Hotel Mexico City

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Andres Bello 29, Mexico City 11560, Mexico
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JW Marriott Hotel Mexico City
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JW Marriott Hotel Mexico City
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594 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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Panama City, Panama
4 of 5 stars Reviewed 5 days ago NEW

This hotel is very close from the airport. It was very clean and the staff were very attentive. They made you feel right at home. Also the shuttle back and forth from the hotel runs every twenty minutes. They also have restaurants right there so you can catch a bite to eat at anytime! Perfecto!!! Would stay here again in... More 

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MONTREAL
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It was our second stay at this hotel.This time we spent 4 nights in May . Our room with 3 floor to ceiling windows was luxurious and well appointed The staff was incredible , i would like to give a special mention to every body at the front desk and even the maid who wrote us a welcome note. The... More 

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Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to write a review of the JW Marriott Mexico City, The comments from all our guest area very important for us, Thank you for all your feedback! It is great to hear that you have great experience and that you could enjoy or rooms and our Restaurant Xanat. We will share all... More 

Oklahoma City, Oklahoma
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had a wonderful experience here! Hotel staff were gracious and super attentive esp in the restaurants. Francisco and Roberto even went as far as recommending wonderful local restaurants for us to try! Always made sure we got the best service ! The breakfast and lunch buffet was great The variation in just the lettuce was nice and the fruit... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest, Thank you for taking the time to write a comment from your last stay at the JW Marriott Mexico City, We area honor to hear that our associates provided you the best service and could fit your expectations; we are always looking to help our guest to achieve their goals. I will share your kind comments with Francisco... More 

1 review
5 of 5 stars Reviewed 1 week ago

My wife and I cannot say enough great things about the service we received at the JW Marriot in Mexico City. We stayed there for a week while on vacation. The staff at this hotel was always courteous and very helpful. Starting from the doorman, to the front desk, to the cleaning crew, and ultimately the wait staff in the... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Ruben, Thank you very much for taking the time to write a comment about your most recent stay at the JW Marriott Mexico City, it is great when we hear that our staff could help our guest to create memorable experiences, I will share with all our associates all your kind words especially with David, Miguel, Paula and Guillermo,... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is very nice, as expected at the J.W. Marriotts. What struck me as extraordinary was the services provided by the hotel staff. From the moment I arrived in the pouring rain in my taxi to the moment I got into the airport transport two days later, I was met with amazaing hospitality and smiles from every staff member... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Melari, Thank you for taking the time to write this review of our hotel and share your experience at the JW Marriott Mexico City. It is great to hear that you could enjoy an extraordinary service from our staff; our goal is to provide a memorable service to our guests helping them to create unforgettable memories. Thanks again for choosing... More 

3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Service is impeccable, rooms are clean and comfortable. Swimming and gym available - great for travelers. Various restaurants available within hotel - food is delicious and great wine options. Nice for business meetings and good views of city.

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Amanda, Thank you for taking the time to write a review of the JW Marriott Mexico City and share your experience with other travelers. We are glad to hear that you receive an impeccable service, and that you found our facilities very convenient for you, as you mention we are located in one of the best areas of the... More 

Rio de Janeiro, RJ
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Very comfortable hotel in a great location. It is next to shopping area, to restaurant area (Polanquito), the Auditorio Nacional with its shows and finally next to Chapultepec park (lake, castle and zoo in it). Also, if you take a tour to the city or the pyramids, the stop is right behind the hotel! It is the ideal area to... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel, it is great to hear that you found our location very comfortable and secure. We hope to see you soon back to enjoy our outdoor pool, restaurants and different attractions. Thank you for choosing the JW Marriott Mexico City Best Regards Francisco Castrejon Dir of... More 

Los Angeles, California, United States
Level Contributor
157 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I would like to rate this place lower based on my first day's arrival. But in all fairness, it would be a disservice to say this place isn't a great hotel. The property itself has probably seen better days. I was a bit confused upon arrival because the property is shared with other businesses. So you have to walk through... More 

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Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Sammy, Thank you for staying at the JW Marriott during your most recent visit to Mexico City. We want to thank all your feedback, as a value Marriott Elite Member all your comments are highly appreciated and we take it in consideration. We will be more than happy to have you back in the hotel whenever you come back... More 

USA
Level Contributor
566 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 297 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a really nice property, but not as amazing as many JW's I have stayed at. I am wondering if this used to be a Marriott that was upgraded. The staff at the front desk are extremely helpful, as were all the other staff at the hotel. Lobby area is quite nice yet maybe a bit small for the... More 

Was this review helpful? Yes 1
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing the JW Marriott Mexico City for your most recent visit, We area honored to hear that our staff provided you with great services in all areas especially at the front desk and Paola at the Executive Lounge, I will share your comments with her, I know she will be happy to hear them. I’m... More 

Houston, Texas
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel is located in a great part of town, within walking distance to shops, restaurants, and the Chapultepec park (among other attractions). The staff was helpful & professional. The breakfast buffet offered an array of selections, from your standard eggs & bacon to Mexican gorditas & tacos. The room was spacious, and we enjoyed the walk-in shower. We didn't... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Daniel, Thank you for taking the time to write a review of the JW Marriott Mexico City, Thank you very much for choosing us for your most recent visit to the city, it is great to hear that our staff was helpful and professional. As you mention we are located in one of the best zones of the city... More 

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