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JW Marriott Hotel Mexico City

4.5 of 5 Andres Bello 29, Mexico City 11560, Mexico
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JW Marriott Hotel Mexico City
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JW Marriott Hotel Mexico City
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467 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Laredo, Texas
1 review
4 of 5 stars Reviewed 2 days ago NEW

Very nice hotel. Very well located in Polanco near great restaurants and shoping disstrict. Excelent service. The executive package gives access to a private lounge where you can have full breakfast, included in the price were the pamper you with excelent sercice. There also you have all kind of facilities to work. The area is open 24 hs. and you... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

I just spent 2 weeks in this hotel. Great, safe location and excellent service, especially in the executive lounge. Janet Valtierras and coworkers provided terrific, friendly service. The concierge staff was also very good. Nothing was too much trouble. Rooms could use a make-over, but were comfortable and quiet. It was my second time in this hotel and I would... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Penny, Thank you for your preference! We are glad to know the staff at the JW Marriott Mexico City offers you friendly and excellent service each time you stay with us. I am proud of people like Janette Valtierra and her coworkers from executive lounge that are constantly trying to exceed your expectations. It’s great to know that you... More 

Alexandria, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I spent Thanksgiving week in Mexico City and stayed at the J.W. Marriott. The room was very nice. Location is great. Polanco is a wonderful neighborhood with many restaurants. It was very easy to get to Reforma, Zona Rosa, Roma, etc... I can't say enough about the wonderful staff in the Executive Lounge. It is not often... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for sharing your experience at JW Marriott Mexico City! We are honored to know our staff had made the difference on a special holiday as Thanksgiving. I am very glad to know that people like Janette, David and Miguel from the executive lounge were offering an excellent customer service during your stay. It’s great to hear... More 

San Antonio, Texas
Contributor
16 reviews 16 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a terrific hotel located in the Polanco district, which is very close to myriad bars, restaurants, lounges, etc. As a first-time visitor to Mexico City, this hotel was the perfect choice and made an excellent impression on the city. The hotel staff is very professional and friendly, the rooms were clean and met my utmost expectations, something which... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for sharing your experience at JW Marriott Mexico City! We are pleased to know that our staff gave you a professional and friendly service as you deserve and that our rooms and hotel were up to your expectations. It’s fantastic to know that you choose our hotel for your first visit to Mexico City, and the most important... More 

San Jose, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

Excellent comfort. Nice facilities. Great location. Great rate as well (probably because it was the weekend?). Would stay there again. My only complaints: I didn't feel like security was all that tight (though I never felt unsafe). Maybe they were watching closely with cameras. The black SUV cars that the valet guy calls are really rude/unprofessional drivers. The guy almost... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Norman, thank for staying at JW Marriott Mexico City! I am glad to know that the excellent comfort and location of our hotel will give us the opportunity of having you as our guest at the near future, for us it’s really important to exceed our guest expectations. Thank you for taking the time to write a review about... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel location is fantastic. From the hotel itself you have a view of the beautiful Chapultepec park. It is within walking distance of several tourist and historical attractions. Great restaurants within the surroundings and a very safe place. The hotel staff are very polite and helpful. The food at the executive lounge was of the best variety and taste... More 

Was this review helpful? Yes 1
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Fernando, Thank you for taking the time to write a review about our hotel! I am glad to hear that our staff was very polite and helpful during your stay with us, always offering an excellent service. It’s always wonderful to know that you liked our delicious food variety at Executive Lounge and our Fitness center and pool area;... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel is luxury; pool, gym, executive lounge, bar area...all great. The location is priceless as it is near the Auditorio Nacional, zoo, Chapultepec park and castle, the Museum of Anthropology and many restaurants of different types (recommend Casa de Pastor for tacos and Karisma's...great Arrechera). Hotel taxis, local taxis, bus transportation and the metro are all easy to access.... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Mr. Mike, thank you very much for sharing your experience at JW Marriott Mexico City. For our team, it is very important the feedback from our guests and their experience during their stay. Janette, Miguel, David, Diego, Gina, Paula, Elliott, Bianca, Monserrat, Herlynda, and Monica, will be really happy to know that they make the difference with their service... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 2 weeks ago

We've stayed here several times and the service is consistently good, rooms are nice, pool area is nice and fun for the kids (love the pass through tunnel). The executive lounge is lovely, with good food and attentive service from staff in the morning and evening. Thanks to David B for taking special care of our kids!

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you very much for all your positive comments, for the JW Marriott team is very important to hear your opinion about your experience with us, during your stay. We are more than happy to know that you enjoyed with your family our hotel areas, as our rooms, pool area and Executive lounge, where David exceed your service... More 

San Francisco, California
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a terrific hotel in the lovely Polanco district. Beautiful rooms, great service, and very friendly staff. Starbucks just across the street with some very nice restaurants (Pujol and Quintinil) very nearby within walking distance.

Was this review helpful? Yes 1
Belen A, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for your preference! We are happy to know that our staff offers you great friendly service during your stay. We are glad to hear that you liked our hotel and our beautiful rooms. It’s a pleasure to know that you enjoyed the neighborhood we are located full of different attractions, like restaurants, museums, parks and among... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Great staff. Clean luxury hotel. Best in mexico city. Lounge has unique view of the vity, good food and amazing people working there like Janete and david. Front desk are all nice welcoming people. Concierge always willing to help in every request. Good value for your money

Was this review helpful? Yes
Belen A, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Yaron, Thank you for taking the time to write a review about our hotel! I am glad to hear that our staff was up your expectations, always offering an impeccable service. It’s a pleasure to know that you liked our hotel and the unique view that our Executive Lounger can offer you; As well we are happy to hear... More 

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Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#3 Spa Hotel in Mexico City
#3 Romantic Hotel in Mexico City
#5 Business Hotel in Mexico City
#5 Family Hotel in Mexico City
#5 Luxury Hotel in Mexico City

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