We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Hotel Mexico City

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
Andres Bello 29, Mexico City 11560, Mexico
Special Offer
Executive Level Savings!
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
JW Marriott Hotel Mexico City
Professional photos View all
Browse nearby
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
Write a Review

568 reviews from our community

Traveler rating
    388
    141
    25
    8
    6
See reviews for
69
104
31
269
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (568)
  • Mar-May only
    (158)
  • Jun-Aug only
    (119)
  • Sep-Nov only
    (153)
  • Dec-Feb only
    (138)
All months
Denver, Colorado
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed staying here during a 9 day business trip. The staff was courteous, could speak English if asked, and was always available. The room was comfortable and clean. An excellent closet for putting clothes away too. They offer plenty of bottled water for brushing your teeth and drinking. Additionally, the hotel is located near many restaurants.

Was this review helpful? Yes
Toronto, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We held a corporate event at this hotel for a number of our senior executives, the space and service provided for our event was second to none. The staff, including Pamela, Alex, Juan Carlos, Cesar, Pedro, Jose and Fernando (to name a few) were always a step a head of us and provided outstanding service! The hotel rooms have recently... More 

Was this review helpful? Yes
Lima
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel location is great a couple of block away of Parque Lincoln with a great playground for kids, a few blocks from avenida mazaryk and very good restaurants. On the opposite direction one have Auditorio Nacional very close, Chapultepec and Museo Antropologico. On Auditorio Nacional one can take the Turibus. Everything is close to the hotel. The staff and... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thanks for taking the time to write a review of our JW Mexico City. It is great to hear that our staff (in this case Concierge) went the extra mile trying to help you, we are always looking the best way to help our guest in all their needs. Also I’m happy to know that you found our... More 

New York, New York, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is my go-to hotel for business travel in Mexico City, which I visit 4-6 times per year. I have stayed at all the various top hotels but settled on the JW for a couple of reasons: the executive lounge is a great place to unwind at the end of the day or meet a colleague, and also offers a... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Anne, Thank you for taking the time to share your experience at the JW Marriott Mexico City with other travelers. We are glad to hear that we could provide you with the service and comfort that you deserve. We always try to provide the best service possible in order to create the best ambience possible to enable our guest... More 

1 review
3 of 5 stars Reviewed 1 week ago

Very well located hotel. Beside that disappointed by the quality of the building and of the hotel in general Very old school decoration in the room (bathroom are ok), even though the hotel had a refurbished lately you can feel that it's a 25+ year old building. AC is the noisiest I've had in a long time, the gym is... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for staying at the JW Marriott Mexico City, We are always looking to provide the best possible service for our entire guest and help them to create memorable experiences, I am glad to know that your receive the level of service that you deserve. Thank you for all your feedback, it is very important for us,... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

The hotel was in a great location in Polanco. The restaurants in the hotel are ok nothing amazing however they are close to a lot of great restaurants. The hotel staff is nice how ever I was disappointed with the executive lounge there is a $50 for guest and during the day you barley get any service. Numerous times when... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Vanessa, Thank you for choosing JW Marriott for your most recent travel to Mexico City, and give us feedback, for us all our guests comments are very important, and we are taking the necessary measures to improve our service based on your comment. Thanks again for taking the time to share your experience at the JW Mexico City Brest... More 

San Miguel de Allende, Mexico
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I just returned from three nights at this JW Marriott. We were very pleased with the hotel and highly recommend it. The entire staff--front desk, concierge, bellmen (Bellpeople ?), door guy in a tux and top hat-- was wonderful, very personable, helpful and professional. Best of all, lots of smiles and personality. Our room could not have... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to write a comment about our JW Mexico City. We are honor to hear that our staff provided the level of service that you expected, we are always looking to help our guest to create memorable experiences, and it is great to know that we achieved this goal. Thank you for all... More 

Contributor
19 reviews 19 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I tend to favor the trendy boutique hotels with character but sometimes you just want reliable, predicable accommodations. With all the hustle and chaos of a giant city like the DF, it's nice to be able to come back to the JW and relax. No hassle. Nor surprises. Very friendly staff. Superb location with ton of nice restaurants, parks, (high-end)... More 

Was this review helpful? Yes 3
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing and staying at the JW Mexico City, we are truly honored that we could provide the service that you deserve, we are happy to know that you could enjoy again our hotel and privileged location. I will share your kind comments with all our staff, and we will be expecting you whenever you want... More 

california
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was originally linked to wrong JW Hotel in Mexico City... Thank you JW Marriott Mexico City for a wonderful stay. I have to say my visit to the city and hotel were both welcoming. The service and attentive staff are always warm and friendly. I want to give a special thank you again to Janete Valtierra who is always... More 

Was this review helpful? Yes 3
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing our hotel for your most recent visit to Mexico. It is great to hear that you had a wonderful stay and that you found our service warm and attentive. Janette is one of the best associates of the JW Mexico City and a clear example of the kind of service that we always try... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just returned from this trip to DF. This hotel is exceptional, and every staff member was extraordinary. Especially, the front desk staff and concierge, both were extremely efficient and helpful. The only disappointment was construction on the pool terrace. However, we were provided with information for pools all over the city. Anyway, I've stayed at some of the best... More 

Was this review helpful? Yes 3
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Joe, Thank you for taking the time to write a review in regards of your recent stay at the JW Mexico City. I am glad to hear that our staff delivered an extraordinary service and helped you to create a memorable trip that is exactly the goal our staff and it is great that we did it. I will... More 

Questions? Get answers from hotel staff and past guests. Ask a question

179 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (139)
Viewed
Pool/beach area (6)
Viewed
Room/suite (33)
Viewed
Hotel & grounds (28)
Viewed
View from room (13)
Viewed
Bathroom (4)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Other (52)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Room/suite (14)
Viewed
Dining (5)
Viewed
Hotel & grounds (10)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (1)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities