We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 283 Mexico City hotels

JW Marriott Hotel Mexico City

4.5 of 5 Hotel   |   Andres Bello 29, Mexico City 11560, Mexico
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Earn Up To 25,000 Points
JW Marriott Hotel Mexico City
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save Saved
You added JW Marriott Hotel Mexico City to your Saves list
92%
Ranked #7 of 283 Hotels in Mexico City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Nmoore1
Write a Review

425 reviews from our community

Traveler rating
    290
    105
    17
    7
    6
See reviews for
45
77
25
209
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (425)
  • Mar-May only
    (94)
  • Jun-Aug only
    (119)
  • Sep-Nov only
    (122)
  • Dec-Feb only
    (90)
All months
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

the staff is great and they make you feel always welcomed. Greet you every time they see and my name. The rooms are great. The staff are always willing to accommodate your needs. The accommodations are in a great location. The hotel is beautiful.

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for choosing us for your trip to Mexico City! We are honored to know that you our staff makes you feel like a second home every time you are at our hotel. I am glad to hear that our staff was up your expectations, always offering an impeccable service. It’s a pleasure to know that you liked our... More

Menlo Park, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

Fernando Gonzalez, David Fernandez and Nelly Diaz helped me to pull off a great event, the first for me. This team worked great and made sure our guests were happy, not only with what we were serving but also with our comfort. They were very accommodating. Since I am new, I was checking it out with a critical eye. I... More

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Ms. Lula, Thank you for allowing us to make of you event a success! For us is a pleasure to know that we met your expectations with the attention and service that the department of banquets offer you the day of your event. We will let them know that they did a great job making your business meeting a... More

los angeles
Contributor
13 reviews 13 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Spent about 2 nights at the JW in Polanco. The area is really good, because I feel safe walking around in the night. There was a night that I needed to buy medicine and I did walk to a nearby 24-hour pharmacy about 10 minutes away. I had no safety issue while walking and the area is patrolled by police... More

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for taking the time to write a review about our hotel. I appreciate your feedback about your experience during your stay in Mexico City. I am glad to know that you had the opportunity to enjoy our location; we are on a privilege area close to restaurants, parks, shopping malls, museums and more. I wanted to let you... More

NYC
Top Contributor
66 reviews 66 reviews
49 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Hotel is in Polanco, a very nice area in Mexico City, close to great restaurants, Chapultepec Park and shopping. Hotel staff was very helpful and attentive, provided very good service across the hotel (reception, bell boys, Xanat restaurant and concierge). While rooms have a good size and bathrooms are comfortable (though a bit dark), believe that furniture is already looking... More

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Ms. Marie, Thank you for staying with us in your trip to Mexico City! It’s great to know that our JW Marriott staff resolved every request you had, providing you an attentive service, making your stay pleasant, we are always trying to give the best of us and I am glad we met your expectations. The location of our... More

1 review
5 of 5 stars Reviewed 1 week ago

The concierge service dipped quite a bit six months ago. It appears they now understand the error of their decision and it has come back. The concierge staff appeared to be embarrassed by what was happening since on a personal level they always provide the best service possible. The decline was of course out of their control. This dip in... More

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Mr. Jim Thank you for taking the time to write a review about the JW Marriott Mexico City I appreciate your feedback about your experience during your stay with us. It’s a pleasure to know that our staff offers you great service, every time. I wanted to let you know that we take in consideration all the comments to improve... More

Minneapolis
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 2 nights for business with access to the Executive lounge on the 19th floor. Vey nice hotel with excellent help. The Executive lounge was great for breakfast and relaxing after work. I was extremely impressed when I entered just before breakfast was to be served the second morning of my stay and the hostess Janete Valfierra (sp) greeted me... More

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for taking the time to write a review about our hotel! We appreciate your feedback about your experience during your stay in Mexico City. I am happy to hear, that you received great service form our executive lounge staff, especially from Janete, she would be very happy to know that she surprised you with her service. We are... More

Guadalajara
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall conditions of the room was very good. Air conditioning was little bit noisy. The lowlights are: 1), the breakfast buffet was too expensive for they had offered almost 400MXP per person, and 2) the taxi service was absurdly expensive it is better to use the Uber app SUV.

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest, I appreciate your feedback about your experience during your stay in Mexico City. I am glad to know that you liked our new rooms in the hotel. We are going to take on consideration your recommendations, in order to improve our performances and our service. We are looking forward to have you as our guest in the near... More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel on every business trip to Mexico City I have taken over the past few years, and the decline in their services - especially for rewards members - has been noticeable. I have no complaints about the hotel rooms and overall physical condition of the place. At least not now that all the construction is... More

Was this review helpful? Yes 3
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Simon, Thank you for taking the time to write a review about our hotel. We appreciate your feedback about your experience during your stay in Mexico City. We will share your message appropriately within the organization, in order to improve our performances. We are looking forward to have you as our guest in the near future and give you... More

Nashville, Tennessee
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at the JW Marriott in the Polanco district for 2 nights in September with a group hosting a business meeting. This is a beautiful hotel in a lively neighborhood. The service was impeccable- thanks to Pancho the bell man. I felt so safe and taken care of there! I did not hear any street noise. The breakfast buffet is... More

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for choosing us for your trip to Mexico City! We are honored to know that you liked our JW Mexico City and that all of our amenities were convenient for your stay. I am glad to hear that our staff was up your expectations, especially Pancho the bell man who gave you an impeccable service. It’s a pleasure... More

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

My assistant and I stayed at this hotel for one night. I was really disappointed in the room decor and the poor service. The furniture is very old and out-dated. The lobby looks great but that's about it! I booked the Terrace suite for myself and the Master suite for my assistant. The rooms were $600 US a night and... More

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for taking the time to write a review about our hotel. I appreciate all your feedback about your experience during your stay in Mexico City. I wanted to let you know that we are going to take on considerations your comments in order to improve our performances. It is clear that we didn’t accomplish your expectations and we... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to JW Marriott Hotel Mexico City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Travelocity, Hotels.com, Priceline, Booking.com, Marriott, Cheap Tickets, Despegar.com, HotelTravel.com, Odigeo, TripOnline SA and Tingo so you can book your JW Marriott Hotel Mexico City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City

158 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (119)
Viewed
Hotel & grounds (23)
Viewed
Pool/beach area (4)
Viewed
Room/suite (26)
Viewed
Bathroom (4)
Viewed
View from room (8)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Other (51)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Room/suite (14)
Viewed
Hotel & grounds (10)
Viewed
Dining (5)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay