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All 286 Mexico City hotels

JW Marriott Hotel Mexico City

4.5 of 5 Hotel   |   Andres Bello 29, Mexico City 11560, Mexico
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Ranked #6 of 286 Hotels in Mexico City
Certificate of Excellence 2014
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451 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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london
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed a total of 5 nights in this hotel and it lives up to its expectations. Staff is attentive, helpful and speaks perfect English. The rooms and the bathrooms are spacious, the beds are comfortable and the fitness centre has a perfectly adequate gym, if a bit crammed, and a pool. The area is great, close to the anthropology... More

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San Antonio, Texas
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Dont miss the 19 th floor lounge, for afternoon snack/drink, David Beleche will take care of you and make sure you are well served. Look for Janete in the mornings, your breakfast will be taken care by her. Dont be shy and ask her for items not on the buffet,

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Miami, FL
Top Contributor
73 reviews 73 reviews
60 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is still one of the best properties to stay in Polanco. The service offered by the staff is beyond anyone's expectations. A few names to mention before I continue of the people who went beyond the call of duty and showed a sincere way of caring: Angeles Ruiz, a true caring Manager, Carol Reyes and Janet, great ambassadors at... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for choosing us for your trip to Mexico City! We are honored to know that our staff offers you great service every time you are at our hotel. I am glad to hear that it was up your expectations, always offering an impeccable service, like Angeles Ruiz, Carol Reyes and Janet, from the Executive Lounge, Alejandra Flores, from... More

Phuket, Thailand
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I spent three nights here recently. I enjoyed the location; being close to Chapultepec Park and all the museums not to mention the up and coming Polanco area. The hotel is beautiful as are the rooms. Beds are very comfortable. For me the best feature of the hotel is the staff and their friendliness and willingness to help especially in... More

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Fort Lauderdale, Florida
Top Contributor
52 reviews 52 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We got a double room... Spacious and clean with nice view of the city and the mountains. Close to everything in the city. W hotel next door, national concert auditorium across the street. Lots of amazing restaurant well within walking distance. Everyone at the front desk and in the hallways seem very polite. Beds are comfortable... Not too pricy... The... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for staying with us in your trip to Mexico City! We are happy to know that you liked our hotel, our comfortable rooms and that all of our amenities were convenient for your stay. It’s good to know that you enjoyed the neighborhood we are located full of different attractions, like restaurants, museums, shops and among others. We... More

San Francisco, USA
Contributor
15 reviews 15 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms at this hotel are very large, clean an comfortable. The location is in a nice and very safe neighborhood with easy access to the Metro and walking distance from good shopping and very good restaurants.

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for staying with us! We are happy to know that you liked our hotel, and that our comfortable rooms were convenient for your stay. It’s a pleasure to know that you enjoyed the great neighborhood were the hotel is located; it is full of different attractions, like restaurants, museums, shops and among others. We are looking forward to... More

Chennai
Contributor
15 reviews 15 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good service was good, location is an advantage being at Polanco, hotel was clean and the facilities were good. But for corporate deals, long term stays (I stayed for 6 days), not giving internet in the room along with package and the room package which does not include breakfast has a huge downside. Additionally, front office team should know the... More

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for your preference! We are happy to know that our staff offer you great service during your stay. We are glad to hear that you liked our hotel and our amenities. It’s a pleasure to know that you enjoyed the neighborhood were located full of different attractions, like restaurants, museums, parks and among others. About your... More

Fort Worth, Texas
1 review
3 of 5 stars Reviewed 2 weeks ago

I was here for a business trip, we stayed a whole week. The hotel is nice, but could be much better! The carpets and wooden details make the hotel very old…. even though it is clear it had some details renovated like bed sheets and furniture. I would recommend staying in a king size bedroom, is has a bit more... More

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for taking the time to write a review about our hotel. I appreciate all your feedback about your experience during your stay in Mexico City. I wanted to let you know that we are going to take on considerations your comments. It’s great to know that our JW Marriott staff resolved every request you had. We... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I am always especially impressed by the professionalism and warm service rendered by Janete Valtierra who works in the executive lounge on the 19th FL. She makes us road warriors feel at home. The rooms are impeccable, the bar and lobby ambience/service is first-rate and overall service levels are superior.

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for staying with us! We are happy to know the staff at the JW Marriott offered you great service, our staff is constantly trying to exceed your expectations, It’s great to hear that Jannete made your stay an unforgettable experience, I am going to let her know she give the extra mile and we made you... More

New York
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here a few nights for business and it was truly relaxing. Located in Polanco - a very trendy (and safe) area in Mexico City. The hotel amenities are great - pool, gym and spa which I took advantage of where awesome! The area is safe and has great restaurants within a short walking distance. There is also a... More

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Carmen, Thank you for staying with us at JW Marriott Mexico City! We are honored to know that you liked our hotel and that all of our amenities, It’s great to know that you had a relaxing stay. It’s a pleasure to know that you enjoyed our safe neighborhood we are located, full of different attractions, like restaurants, museums,... More

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Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City

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