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All 283 Mexico City hotels

JW Marriott Hotel Mexico City

4.5 of 5 Hotel   |   Andres Bello 29, Mexico City 11560, Mexico
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Ranked #8 of 283 Hotels in Mexico City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Lety1 San Diego, California
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402 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
San Diego, California
Top Contributor
52 reviews 52 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What makes a good hotel in my opinion is the service of the staff. And this one is excelente, lobby, concierge, waiters, housekeeping. The service on the lounge at the 19 floor was great, specially from Miguel and David, they were willing to help in any possible way. Definitely we will stay here again.

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Chicago
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have stayed at the JW Marriott in the lovely Polanco district of Mexico City quite a few times. Somehow, the experience seems to get better each time. Even for a large hotel, it has a small intimate feel. The rooms and the amenities are all top notch. Best of all is the service--always with a smile and a willingness... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for choosing us every time you come to Mexico City! We are glad to know that we improve your experience each stay and that you feel a personal and specialized service. I am glad to know that all of our amenities are very convenient for your trips. Janette from the executive lounge and Ernesto from Concierge would be... More

San Sebastian - Donostia, Spain
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great experience in this hotel: reception, business center, executive lounge, bedrooms services, gym...difficult to improve. I would recommend it to my friends and people I know. Excellent team all together!!!!. Fernando C.K.

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you very much for staying with us so frequently Fernando! It’s a pleasure to know that every time we make your stay pleasant, exceeding your expectations with the service that our staff offer you. We will be expecting you in the near future so you can continue enjoying of a business trip with an excellent service. We want to... More

New York City, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We've been staying at this hotel about 4 times a year for 7 years. It's centrally located and has excellent service. It's in a trendy neighborhood, walking distance from cultural sites, Madison Avenue-like stores and boutiques, cafes, restaurants, and the Saturday street market in a park two blocks away that has local merchants selling local food that's safe to eat,... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Ms. Silvia, We are more than happy to hear that you have a great experience every time you stay with us! We are always trying to give the best to our guest and to make their stay an unforgettable experience, Bianca, Jesus, David and Rosita would be very glad to know that they gave you a service going above your... More

Alexandria, Virginia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

First off, I love DF. Anyhow, the JW in Polanco is great. The ladies at the reception desk were very friendly and accommodating. All of the staff from the front door to the elevators were also extremely friendly, greeting me in both Spanish and English. I didn't eat here, except in the Executive Lounge, which had a great selection (as... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Mr Brando, We want to thank you for choosing us for your stay in Mexico City! It’s great to know the staff from the entrance to reception gave you a very friendly service and had a enjoyable experience at our executive lounge. Our location gives you the opportunity to visit all kind restaurants and coffee shops, as well as museums,... More

Schweiz
2 reviews
4 of 5 stars Reviewed 1 week ago

I have been coming to this hotel for years, the people working at this hotel really make the difference and they always make me feel like at home. I would like to particularly mention the great attention and service given by people like Jeannette, David, Miguel, Paola at the executive lounge and business center, Araseli and Sergio at the gym/spa... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for staying with us so frequently! We are honored to know the staff at the JW Marriott made you feel at home; I am very glad to know that people like Janette, David, Miguel, Paola from the executive lounge and business center are constantly trying to exceed your expectations, as well as Araceli and Sergio from the spa,... More

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

During our recent stay in Mexico City we stayed here after searching for a hotel near Polanco. It was the perfect choice. A friendly welcome from the reception ladies, they were so helpful nothing was a trouble for them. The room was nice, the view was spectacular and the bed and pillows were so comfy! There are a lot of... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for staying with us Mrs. Mary! We are honored to know the staff at the Front Desk gave you a friendly welcome and help you every time you need it; I am glad to know that we give the extra mile and we made you happy, giving you the service that you deserve. It’s good to know that... More

Wokingham, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago

the room i was given it has a humming noise all 24 hours a day. the windows were filthy the bathroom was just ok. bed was very comfortable. the marriott burger was standard. the conncierge was very helpful to arrange a driver to teotihuacan, etc.. but i would not go back and stay there, although i am a marriott vacations... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Peter, Thank you for taking the time to write a review about our hotel, we appreciate your feedback about your experience during your stay in Mexico City. I wanted to let you know that we are going to take on considerations your comments in order to improve our performances. I am happy to hear, that the concierge was very... More

Houston, Texas
Top Contributor
70 reviews 70 reviews
34 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Rooms are very large and the bathrooms are quite spacious with modern facilities. Also, the bedding was very comfortable. There is no breakfast buffet here which I found somewhat surprising. Everything is ordered off a menu. My only complaint would be that unlike other hotels I've stayed at in Mexico, this hotel did not have much in the way of... More

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JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Jon, Thank you very much for the feedback, it is very important for us. We are very happy to hear that you received excellent service form our staff. It’s good to know that your room was convenient for your trip and it made you feel comfortable at our complex. We will take on consideration your recommendations so we can... More

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The stay was excellent all the staff is very service oriented but one in particular made my stay felt awesome his name is Robhdal from room service he helped me out with information and maps of the city what to do and where to go on my days off

Was this review helpful? Yes
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, I am happy to hear that you received an excellent service from our staff! We are always trying to go above the expectations of our guests, so we can make their stay an unforgettable experience, I am glad to know that Robhdal from Room Service exceeded your expectations and helped you to have a great trip in Mexico... More

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Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City

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