We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Hotel Mexico City

Certificate of Excellence
Hotel website
Hotel deals
Hotel packages
Andres Bello 29, Mexico City 11560, Mexico
Special Offer
Save up to 20% with VISA
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Professional photos
JW Marriott Hotel Mexico City
View Map
Add Photo Write a Review

628 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    432
    154
    27
    8
    7
See reviews for
84
112
33
298
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (628)
  • Mar-May only
    (169)
  • Jun-Aug only
    (168)
  • Sep-Nov only
    (153)
  • Dec-Feb only
    (138)
All months
Mexico City, Mexico
1 review
5 of 5 stars Reviewed 3 days ago NEW

I had a great event in JW marriot México campos elíseos thanks to al the team. My husband and I decide to have the breakfast for my daughters bautiseme for aremi that gives us al the información need, mariana that Was encharged of the event.... And yesterday in the event al the team gave us what we need to have... More 

Was this review helpful? Yes
Barcelona, Spain
Level Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I had stayed at this hotel several years ago so this was basically like a first experience. The hotel is what you would expect from a 4 Star hotel (I think it is rated in a few places as 5 stars, which it's definitely not.) The food is okay (it used to be much better), the decor is okay (could... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Diego, Thank you for choosing the JW Marriott during your most recent visit to Mexico City. Thank you for taking the time to provide us feedback, our guest opinion is very important. I already share your comments and we are taking the necessary measures to improve our breakfast in order to avoid this situation in the future. Sincerely Francisco... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

If you are looking for a friendly and attentive staff, classy and modern hotel, safe hotel, central location to many of Mexico City's attractions then this hotel is a must. Noe Nunez, Angel at the bar, Francisco and Paula made our stay pleasant and care free.

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest Thank you for staying at the JW Marriott Mexico City. Thank you for your comments about our staff; I will let Noe, Francisco, Angel and Paula that you mention them as an example of good service. Please come back soon we will be very happy to host you again Sincerely Francisco Castrejon Dir of Rooms More 

Houston, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

For the past year, I have been a frequent guest at the JW on Polanco. Of course, I have many choices of hotels in Polanco and in Mexico City in general. On the few occasions when the JW has been fully booked I stayed at one of the others but I have always come back for one simple reason: the... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Richard Thank you for taking the time to share your experience at the JW Marriott Mexico City. We are very proud of our staff, they really make all the difference, and they really enjoy helping our guest to achieve their goals. I will let them know your comments, especially to our bellmen and reception staff, I’m sure they will... More 

Houston, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My first impression of the hotel was "WOW" very nice hotel. We proceeded to the hotel lobby where I attempted to check in. My husband and I had already reserved our room online weeks prior to our stay using a credit card. When we got there we tried paying with US Dollars. Immediately the receptionist informed us they did not... More 

Was this review helpful? Yes 1
Jerry B, Front Office Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Izepeda87 Thank you for taking the time to share your comments with us. I am sorry to read that your stay fell short of your expectations. Please contact me at jerry.brown@marriott.com in order to speak directly to you about your experience. Best Regards. Jerry Brown Front Office Manager More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the JW Marriott at the end of July, 2015 with my 14 year old son. We stayed on an Executive Floor and had access to the Executive Lounge which was great for breakfast, snacks and beverages. The hotel is located a short distance from The Anthropology Museum, The Museum of Modern Art, the Museum of Contemporary Art,... More 

Was this review helpful? Yes 1
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest Thank you for taking the time to write a review and share your comments with other guest. We are happy to know that you could enjoy our facilities (including our outdoor pool it is the only outdoor pool in this part of the city), and the privileged location of the hotel, Polanco is very well situated for business... More 

Anaheim, California
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful Hotel, located just across the street from Auditorio Nacional, hotel staff very friendly, good for business meetings, good location, restaurant was ok the food was not the best I was expecting much better! Bed was so comfortable! I will definitely come back The shower room beautiful with a view to the city!

Was this review helpful? Yes
Jerry B, Front Office Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Joab G Thank you for your excellent comments during your stay in the JW Marriott Mexico City. I will share your feedback with our staff, our associates will be happy to see that we exceed your expectations, also I will pass your comments to our Chef. Our location is the best!, close to restaurants, museums and our rooms have... More 

Princeton, New Jersey
Level Contributor
80 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's been there 25 years at least - Needs some updating but overall ok - I find the decorations a little bit too much but perfectly ok if you stay a night or two - Good location in Polanco. Restaurant and bar are ok but staff is not as friendly as other 4-5 star hotels.

Was this review helpful? Yes
Jerry B, Front Office Manager at JW Marriott Hotel Mexico City, responded to this review

Dear X_freq_flyer_13572 Thank you for taking the time to share your experience with us. Your comments are very important for us, I will be sure to share your feedback with our Staff. Our Customers do love our fabulous Polanco location. We hope to see you in your next visit to Mexico City. Best Regards Jerry Brown More 

Beverly Hills, CA
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 4 weeks ago

the designer of this hotel loves wood. there is beautiful carved wood throughout the hotel. the doors, walls, etc. The rooms with the view of the park and polo fields are definitely worth requesting. the pool and spa and fitness center are very nice. the breakfast is excellent. Rooms are good sized and well maintained.

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest, Thank you for choosing the JW Marriott Mexico City during your most recent visit to Mexico. Thank you for sharing your kind comments, we are very proud of our design of our hotel with wood all around it. I’m glad to know that you enjoyed the fitness center, is one of the few with a great view of... More 

Saint Louis, Missouri
Level Contributor
185 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As we were heading to our room the views from the hallway over Mexico City were very nice. You could see the mountains and the city. But in the room, we could see the other wing of the hotel. Odd way to design the hotel. Otherwise the hotel was nice with comfortable beds and a friendly staff. Conceige Lounge had... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for choosing the JW Marriott Mexico City during your most recent stay. Thank you for all the feedback provided in your comment, it is always very well received, and we will take it in consideration. Thanks again for taking the time to write a review of our hotel Best regards Francisco Castrejon Dir of Rooms More 

Questions? Get answers from hotel staff and past guests. Ask a question

361 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (174)
Viewed
Pool/beach area (8)
Viewed
Room/suite (39)
Viewed
Hotel & grounds (37)
Viewed
Dining (3)
Viewed
View from room (16)
Viewed
Bathroom (4)
Viewed
Business center/function rooms (1)
Viewed
Other (66)

Management photos: Courtesy of the property manager

Viewed
All management photos (187)
Viewed
Business center/function rooms (30)
Viewed
Hotel & grounds (46)
Viewed
Room/suite (56)
Viewed
Dining (14)
Viewed
Pool/beach area (1)
Viewed
Other (40)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Mexico City hotels
Polanco
Las Alcobas Mexico DF
Las Alcobas Mexico DF
#2 of 295 in Mexico City
5.0 of 5 stars 427 reviews
Hyatt Regency Mexico City
#9 of 295 in Mexico City
4.5 of 5 stars 835 reviews
The St. Regis Mexico City
#4 of 295 in Mexico City
4.5 of 5 stars 597 reviews
Show Prices
Show Prices
Show Prices
Four Seasons Mexico City
#11 of 295 in Mexico City
4.5 of 5 stars 811 reviews
Marquis Reforma Hotel
#20 of 295 in Mexico City
4.5 of 5 stars 607 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay