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JW Marriott Hotel Mexico City

4.5 of 5 Andres Bello 29, Mexico City 11560, Mexico
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JW Marriott Hotel Mexico City
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JW Marriott Hotel Mexico City
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483 reviews from our community

Traveler rating
    330
    122
    18
    7
    6
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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1 review
5 of 5 stars Reviewed today NEW

Best hotel brand! I always enjoy staying in a Marriot hotel. I am always sure my stay will be pleasant. Best service reseived from David Belech, employee working at the launge.Employees like him are assets to the organization!

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Austin, Texas
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My father and I truly enjoyed our stay at the J.W. Marriott Mexico City. From the moment we were greeted at the front door to when we got into the taxi to return to the airport, the level of service was outstanding. Every staff member was so professional and went out of their way to make our stay enjoyable. Everyone... More 

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Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Victor, Thank you for all your good comments of your stay at JW Marriott Mexico City! We are always striking to create experience like yours; it’s wonderful to know that your stay with us was up to your expectations, especially, the service that our staff and Janet Valtierra from Executive Lounge offered you. We are honored to know that... More 

Chihuahua
Top Contributor
174 reviews 174 reviews
79 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed overnight at the JW Marriot for a meeting, and the only thing I regret is that it was only one night! The room was impecable, as well as the bathroom. And even being at Reforma (one of the buisiest streets in Mexico City), you could no thear a sound inside the room. I had a very pleasent night.... More 

Was this review helpful? Yes 1
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest, Thank you for taking the time to write a review about our hotel! Ii is always great to know that you our staff was courteous and helpful during your stay with us. It is a pleasure to know that you enjoy our impeccable room and bathroom, where you can have a good night. We appreciate all de good... More 

Taipei, Taiwan
Top Contributor
61 reviews 61 reviews
31 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

My second time here in Mexico City and this is still a great hotel to stay at. Staff is great and very helping, and in a relatively safe area of the city in Polanco with many restaurants in the area. The hotel room is big and has a good decor with the necessities. The lounge offers a decent breafkast and... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for sharing all your good comments with other travelers! We are happy to know that our staff offers you helpful service during your stay. We are honored to hear that you liked our hotel and the decoration of our rooms. It’s wonderful to know that you enjoyed the neighborhood we are located full of different attractions,... More 

San Francisco
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

My significant other and I stayed at this wonderful hotel for seven days. Everyone was wonderful but our housekeeper Leticia made it a point to make us feel welcome and at home. This was my second time staying here and we will certainly return.

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, Thank you for your preference and the good comments! We are honored to hear that Leticia make you feel like at home during your last stay at JW Marriott Mexico City, she will be very happy to know that she create a good experience on your trip. I am very glad to know that you also enjoy our... More 

Oakland, California
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel frequently to Mexico for pleasure and always have a stopover in Mexico City. This property is beautiful, central (walking distance to restaurants in Polanco), and the service is impeccable, professional and unobtrusive - three things you do not get in the US, no matter in what class of hotel you stay. Fresh, modern-styled food and snacks in in... More 

Was this review helpful? Yes 1
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Guest, thank you for sharing your experience JW Marriott Mexico City, It’s always wonderful to know that you had an excellent experience during your last stay with us, we are pleased to receive all your good comments about our impeccable and professional service, Janete form Executive Lounge will be really happy to know that she exceed your expectation with... More 

New York City, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We just came back from the JW Marriott in Polanco and had a great stay. The hotel is located in a great part of Mexico City - the surrounding area was very walkable, including going to Chapultpec park and Polanco, which had nice restaurants and shopping. The hotel itself was very nice and our room was new and large. But... More 

Was this review helpful? Yes 1
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear guest, thank you very much for sharing your experience at JW Marriott Mexico City. It’s wonderful to hear that our staff offered you helpful and friendly service, we are proud to know it was the best part of your stay. David from Executive Lounge will be very happy to know he exceed your expectation on service. Our main interest... More 

NJ USA
Contributor
20 reviews 20 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel a few times and have warm regard for the staff and property. It has at times been a bit pricey, even for a JW in Polanco, however I love this place and it is well suited for business travel. They treat everyone well, especially Marriott Platinum’s but as a Platinum with Starwood as well... More 

Was this review helpful? Yes 1
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for your preference at JW Marriott Mexico City! It’s fantastic to know that you choose our hotel for your first visit to Mexico City, and the most important thing, that your experience with us will give us the honor of having you as our guest soon. We really appreciate the good comments and we hope to have you... More 

Nashville, TN
Top Contributor
76 reviews 76 reviews
14 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We knew that we wanted to stay in or around Polanco. After sifting through many Trip Advisor reviews we narrowed down our choices to three hotels. Construction, sleep quality, service eliminated two. We booked in for six nights during Christmas week in a Terrace Suite wanting the additional space and Lounge accessibility. We had several room requests at time of... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Dear Henry, Thank you for all your good comments about JW Marriott Mexico City! It’s a pleasure to know that you enjoy almost every area of our hotel during your last stay with us. We are happy to hear that our staff, especially David of Executive Lounge, offered you great service, they are always trying to exceed your expectations. We... More 

Albuquerque, New Mexico
Top Contributor
100 reviews 100 reviews
52 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a tough review. I really want to give this property 5 stars, but just cannot bring myself to do it. The location is great. The service was good. The food from room service and the hotel restaurants/executive lounge was good. Yet, nothing about the hotel was exceptional. One of the biggest issues is that this hotel feels old.... More 

Was this review helpful? Yes
Francisco C, Manager at JW Marriott Hotel Mexico City, responded to this review

Thank you for choosing JW Marriott Mexico City for your trip! We are honored to know that our concierge staff made your trip to Teotihuacán an excellent experience. I am glad to hear that our staff was up your expectations, always offering an impeccable service. It’s a pleasure to know that you liked the neighborhood we are located, full of... More 

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Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
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Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City
Hotel Style:
#3 Spa Hotel in Mexico City
#3 Romantic Hotel in Mexico City
#5 Business Hotel in Mexico City
#5 Luxury Hotel in Mexico City
#6 Family Hotel in Mexico City

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