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Zocalo Central

Certificate of Excellence
Hotel website
Avenida Cinco De Mayo 61 Col. Centro, Mexico City 06000, Mexico (Formerly Holiday Inn Mexico Zocalo)
Special Price
15% off room rate
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Zocalo Central
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590 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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San Francisco, California
4 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here for 5 nights. The staff was very helpful and courteous, especially Rodrigo. Best customer service. I made arrangements through the hotel for airport pickup and back and was very pleased with the service. This being our first time to Mexico City, the location was centrally located. Being in the historic center of the city,... More 

Was this review helpful? Yes
4 of 5 stars Reviewed 1 week ago NEW

Fabulous position.So close to the huge square. Great Restaurant with the best view in town.All staff SO friendly. Our room very small. BUT all amenities available. Would definitely stay again. Amazing historical history all in walking distance. Took taxi to Frida Kahlo House took at least 1/2 to 1hour due to traffic then waited 1 hour in line. BUT definitely... More 

Was this review helpful? Yes
Mumbai (Bombay), India
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked the room for 3 nights through booking.com.I suppose they give very low priority to booking through agencies.We, requested for a room with a view and our request was kept pending for the whole day.We were asked to keep our baggage and come back in the evening and the lady in reception assured us that a decent room with... More 

Was this review helpful? Yes
Zócalo Central ... H, General Manager at Zocalo Central, responded to this review

We would like to thank you for having stayed with us and taking the time to write this review. It is great to know that, overall, you enjoyed your stay and we hope you had enough time to explore the wonderful city. Our staff always try to follow room requests depending on availability. We are sorry that there was no... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is close to many museums and has several close locations to eat within walking distance. The area is safe and the staff is amazing!! We were greeted by Pati and she arranged for a guide to take us to the basilica de Guadalupe and Teotihuacan. The bedrooms were clean and the staff was always attentive. The view from... More 

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London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was concerned about booking this hotel as it was further out from the business area than I would have liked. However after reading the positive reviews on trip advisor I decided to take a risk and I was very glad I did. The breakfast is to die for with a very large selection. However what stood out for me... More 

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Zócalo Central ... H, General Manager at Zocalo Central, responded to this review

Dear Edmund, we would like to thank you for taking the risk and staying with us. Your feedback is very much appreciated and we are glad you did not regret your choice and were satisfied with your experience. We thank you very much for your very kind word for Patricia. Your feedback will be shared with the entire team and... More 

Sydney, Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This centrally located hotel would have to be possibly the best value for money I've stayed in, in the world! Clean, tidy, spacious rooms that go on and on, beds are super comfortable, views over the square from the roof top restaurant are lovely, with an excellent menu and long list of real Mexican beers! You'd be mad as a... More 

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California
1 review
5 of 5 stars Reviewed 2 weeks ago

Paty and Ruth from the concierge were extremely helpful and friendly at all times. Both girls help us plan our itinerary and recommended great places to eat. The taxi service of this hotel was also excellent. The taxi driver Mr. Jesus Salvador took us to the Basilica of Guadalupe. He offered to wait for us until we were done with... More 

Was this review helpful? Yes
Zócalo Central ... H, General Manager at Zocalo Central, responded to this review

Thank you very much for taking the time to write this review, Mara! We are very happy to see how much you enjoyed your stay here and that our staff was of great help and made your trip to Mexico City memorable. We will share your feedback with our team and hope we get to welcome you to the hotel... More 

marssl
Level Contributor
61 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a really good option right next to the main Cathedral on the Zocalo. Room was a bit on the small side with basic furnishings, but very clean. In the hall were small fridges containing complimentary bottled water, which was a nice touch. Staff was very friendly and attentive. The complimentary buffet breakfast was fantastic with an amazing view... More 

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Sugar Land, Texas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed at Zocalo Central fr June 23-26. Location was great. Walking distance to the Cathedral,the Zocalo Square,shopping and the metro.. View from the 6th Floor restaurant was awesome... The staff were very friendly and helpful especially Tania( the concierge).The rooms were slightly small but the bed was very comfortable and the rooms were clean.. I would definitely come back to... More 

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Zócalo Central ... H, General Manager at Zocalo Central, responded to this review

Dear Alma, thank you very much for choosing Zócalo Central Hotel and taking time to share your experience. It is great to see that you enjoyed your stay and were satisfied with our service. The view from the Balcón del Zócalo restaurant really is amazing, isn’t it? We would love to provide you with more info about the different room... More 

Tualatin, Oregon
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spent two great nights in Hoel Central Zocalo. On arrival, I had coconut juice and water. Also, a wet cloth which was welcome after 14 hour trip. Throughout my stay, the hotel staff were gracious and helpful. I especially appreciated the manager, Bruno. Tania is the concierge help. She helped me with several requests and was a joy. Rodrigo,... More 

Was this review helpful? Yes
Zócalo Central ... H, General Manager at Zocalo Central, responded to this review

Thank you so much for being our guest and taking the time to write this detailed review. We are very happy to read how much you enjoyed your stay and how great our staff did in making your experience a special one. Your feedback and kind words will be shared with the entire team and we are very much looking... More 

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