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Zocalo Central

3.5 of 5 Avenida Cinco De Mayo 61 Col. Centro, Mexico City 06000, Mexico (Formerly Holiday Inn Mexico Zocalo)
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Zocalo Central
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Zocalo Central
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405 reviews from our community

Traveler rating
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    197
    51
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    11
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Top Contributor
51 reviews 51 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We could not say enough about how nice,friendly and helpful the staff were. Would completely recommend this hotel. My decision of switching my usual hotel at Mexico City was the correct option. I will come back.

Was this review helpful? Yes
denver, colorado, usa
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I was very pleased with my stay; lots of nice touches. The management and staff all seem very committed to providing a nice experience, such as home make candy with the turn-down services. The front desk and concierge were friendly, helpful, professional. My room was small, but well-furnished--good coffee. Hotel was extensively remodeled 4 months ago. Windows kept the noise... More 

Was this review helpful? Yes
Zócalo Central ... H, Director General at Zocalo Central, responded to this review

Dear Richard, thank you very much for being our guest and sharing your feedback. It is a pleasure to read your comment and see that you were satisfied with all the areas of the hotel and our staff’s service and friendliness. It is great for us to know that the changes that we have carried out after taking over the... More 

somewhere in Germany
1 review
5 of 5 stars Reviewed 1 week ago

Our trip was organised by a travelling agency who chose this wonderful hotel for the first 3 nights of our stay in Mexico. The interior is tasteful, the staff is helpful and friendly and the rooms are very clean. For breakfast we could choose from a variety of tasty food and fruits. Well, and not to mention the fantastic view... More 

Was this review helpful? Yes
Zócalo Central ... H, Director General at Zocalo Central, responded to this review

Dear Mirjam, thank you very much for taking the time to write this review about your stay with us. We are very happy to read that you had a great time and were satisfied with our service. The view from the restaurant really is breathtaking, isn’t it? We hope you had enough time to take advantage of the perfect central... More 

australia
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Helpful, friendly staff who spoke good English. Lovely rooftop restaurant overlooking the main square where a good buffet breakfast was served. Our room was small with a tiny double bed and the air con seems to be turned off during the night which made it very hot in the room. We should have asked for a bigger room and bed... More 

Was this review helpful? Yes 1
Zócalo Central ... H, Director General at Zocalo Central, responded to this review

Thank you very much for choosing our hotel for your visit to Mexico City. We are glad to read that you enjoyed your stay with us and liked our staff’s service and the amenities we provided you with. We wish you would have addressed the issues with your room during your stay. We do have other and bigger room categories... More 

Brooklyn, New York
Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a very nice one night stay here as part of a Mexico City layover. We chose it primarily for its location, and more specifically, for the view from the restaurant. We had visited Mexico City before and though we enjoyed Zocalo, we weren't planning on visiting anything during this stay, we just wanted to have a little taste... More 

Was this review helpful? Yes 1
Zócalo Central ... H, Director General at Zocalo Central, responded to this review

Dear Jo, thank you very much for choosing our hotel for your quick visit to Mexico City. We are very glad you were satisfied with your stay and the great service our staff provide. The views from the restaurant really are amazing and it is nice to know that you had enough time to enjoy them while tasting some of... More 

Queretaro, Mexico
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We live in the state of Queretaro and like to visit Mexico City often. We noticed that the Holiday Inn had changed hands and decided to book a room in the renewed hotel. We had a lovely twin bedded room with a view over the zocolo and cathedral. We really liked the mixture of new bathrooms together with some charming... More 

Was this review helpful? Yes 1
Zócalo Central ... H, Director General at Zocalo Central, responded to this review

We would like to thank you for staying with us and sharing your feedback here on TripAdvisor. It is a great compliment for us to know that you thoroughly enjoyed your stay at the Zócalo Central Hotel and were satisfied with the improvements and changes we carried out after taking over the hotel management. Your praise for our staff will... More 

Halifax, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked this hotel for it's proximity to the historic centre and museums and I wasn't disappointed. I was able to walk almost everywhere I wanted to see. However, because it's right by the centre of action, it was very loud, which I expected. The ladies in guest services were extremely helpful in directing me how to get to museums... More 

Was this review helpful? Yes 2
Zócalo Central ... H, Director General at Zocalo Central, responded to this review

Thank you very much for being our guest and taking time to write this review about your stay. We are very glad that you enjoyed your stay in Mexico City and felt comfortable and welcome at our hotel. It is a pleasure to know that our staff did everything to make your visit to the city easier and unforgettable. The... More 

Auckland Region, New Zealand
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When we checked in, even though the booking had requested a queen, we were presented with two essentially single beds. The staff were helpful in making the change and did warn us that that the beds were small. However, they were so small and bouncy that it was next to impossible to sleep comfortably next to anybody. That all being... More 

Was this review helpful? Yes
Zócalo Central ... H, Director General at Zocalo Central, responded to this review

Dear Rocky, thank you for being our guest and taking the time to share your experience. We are glad you were satisfied with our staff and the service that was offered to you as well as our rooftop restaurant. Our staff strives to offer the best possible solution to all of our guests and we are sorry that you did... More 

Southeast Florida
Top Contributor
150 reviews 150 reviews
134 hotel reviews
123 helpful votes 123 helpful votes
1 of 5 stars Reviewed 3 weeks ago

You know what's coming with a review title like that. Maybe it was bad luck. It has to be with a story like this to relate. I chose this property as it was the last one available in Mexico City, and I was forced to be there for Business Reasons. Having never stayed at this brand, I was leery. The... More 

Was this review helpful? Yes
Zócalo Central ... H, Director General at Zocalo Central, responded to this review

Thank you very much for being our guest and for your very detailed review. We are very sorry that a chain of events caused your stay to not be the pleasant experience it should have been. The events taking place on the Zócalo are beyond our control and after reading your comment we will be sure to internally review the... More 

Sancrox, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed at Zocalo central. There was an initial problem with my booking which took some time to rectify but everything went uphill from there. The staff are extremely friendly, professional and helpful. Rooms are clean and well kept. Great location in the centre of DF. Amazing view of the Cathedral, National Palace and wonderful to be able to... More 

Was this review helpful? Yes 2
Zócalo Central ... H, Director de Recepción at Zocalo Central, responded to this review

Dear Thomas, we would like to thank you very much for your very kind words. It is great to know that you enjoyed every part of your stay with us and were especially satisfied with our staff and the great view from the restaurant. We would like to apologize once more for the wait during check in and truly hope... More 

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Additional Information about Zocalo Central

Address: Avenida Cinco De Mayo 61 Col. Centro, Mexico City 06000, Mexico (Formerly Holiday Inn Mexico Zocalo)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Zocalo Central 3.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Holiday Inn Mexico City Zocalo Hotel Mexico City
Mexico City Holiday Inn
Zocalo Central Mexico City
Hotel Style:
#23 Romantic Hotel in Mexico City
#27 Family Hotel in Mexico City

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