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Holiday Inn Hotel & Suites Zona Rosa

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Londres 15, Col. Juarez, Mexico City 06600, Mexico
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1 room 1 guest
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Holiday Inn Hotel & Suites Zona Rosa
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93 Reviews from our TripAdvisor Community

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Traveler rating
    20
    48
    18
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    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (93)
  • Mar-May only
    (34)
  • Jun-Aug only
    (24)
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    (20)
  • Dec-Feb only
    (15)
All months
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Generally a good hotel. Typical for Holiday Inn's I have stayed at throughout the world. Pros: Staff at front desk, location and a generally quiet hotel. Cons: Wifi needs improvement (trouble keeping signal in my room), ice is only on one floor (2nd floor). The guys at the front desk spoke English and were helpful when I asked questions.

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Drogheda, Ireland
Level Contributor
107 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed July 5, 2015

I've seen some poor earlier reviews. I stayed for 3 nights when in Mexico City on business and had no complaints, actually I liked the hotel and, having stayed in many Holiday Inns around the world, this one is fine. Building has lots of character and features. Rooms are a good size but a little dated and could use a... More 

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HiZR, General Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear Hanlor Holiday Inn & Suites Mexico Zona Rosa appreciates your preference to stay with us; also we appreciate the valuable time it took to send us your comments about your stay. It is a pleasure to inform you that we are being renovated and all our rooms and common areas will be renovated, planned for completion in June 2016,... More 

Ensenada, Mexico
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed June 18, 2015

Recently stayed here for business and had stayed at this hotel several times before. The hotel has really changed. I ordered a Rib Eye Steak room service, which wasn't cheap,and when it arrived it looked fine. I signed the bill and the waiter left. I was extremely hungry so I sat down and attempted to cut into the steak and... More 

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HiZR, General Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear bajapi Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

PADOVA
Level Contributor
123 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed May 6, 2015

The hotel is located in a quiet back road near to Paseo de la Reforma in Zona Rosa downtown Mexico City. Formerly was an independent hotel but it joined the Holiday Inn franchise without changing too much of its previous stye. So don't expect the usual family feeling or style but a more local or Mexican style and this is... More 

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HiZR, General Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear KITER57 Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, General Manager More 

Vancouver, Canada
Level Contributor
31 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 5, 2015

The whole franchising concept of Holiday Inn seemed to have fallen short at this property. One is that the hotel is all suites, which is nice. What wasn't nice was being denied any Holiday Inn benefits as a IHG Platinum Royal Ambassador. The location is great, right by the heart of Zona Rosa and close to all the Reforma towers.... More 

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HiZR, General Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear keithvan Holiday Inn & Suites Mexico Zona Rosa appreciates your preference as distinguished Platinum Royal Ambassador member of our loyalty program IHG Rewards Club. Thank you for bringing yout experience to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our... More 

New York City, New York
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 7, 2015

We stayed at this hotel for two nights on our trip to Mexico City. The hotel itself is pretty simple, with OK restaurant and not so OK bar. It's a walking distance from downtown, historical area, subway, etc. You can book tours at the front desk. Exchange rate (for "live" currency, not a hotel stay itself) at the reception is... More 

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HiZR, General Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear foxberg Holiday Inn & Suites Mexico Zona Rosa appreciates your preference as a distinguished Platinum member of our loyalty program IHG Rewards Club, for us is very important to know your opinion about your experience at the hotel, we appreciate the valuable time taken to send us your feedback, we are currently under renovation and the front desk has... More 

Bogota, Colombia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed March 5, 2015

It was not a very good stay. It did not feel like a chain hotel, but like a family run hotel. Lobby is just a desk at the top of the entrance stairs, and the room I had was very dark, noisy and stank to air freshener.

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HiZR, Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear jairo_lopez Holiday Inn & Suites Mexico Zona Rosa appreciates your preference to stay with us; is very important to know your comments about your recent experience, thank you for taking the time to give us your feedback, will be a pleasure to welcome you again on your next stay and reverse the impression that the hotel has. Cordially General... More 

Brossard, Canada
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 20, 2015

The hotel architecture is different from your usual Holiday Inn hotels, rooms are very much bigger. It looks a bit run-down with old carpets, minimal pressure in the shower, odd reception location on top of stairs but friendly staff, free bottles of water, safe and internet provided. Location within walking minutes from the not so nice Zona Rosa touristic area... More 

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HiZR, General Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear DenisYMQ Holiday Inn & Suites Mexico Zona Rosa appreciates your preference to stay with us; I also appreciate the time it took you to send us your comments about your recent stay, it is very gratifying to know that I enjoy your stay in our spacious rooms, amenities and friendliness of our staff have covered their expectations, I offer... More 

Sydney, Australia
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 23, 2014 via mobile

Standard holiday inn! Close to everything(hop on hop off bus just outside), security guard at the entrance, basic food in the restaurant, nice and clean. The exchange rate at reception was not good at all. Great street taco half a block away.

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HiZR, General Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear Lenalittle1980 Thank you for choosing Holiday Inn & Suites Mexico Zona Rosa to stay during your recent visit to Mexico City, it's good to know that your experience was thoroughly enjoyable, our main goal is to exceed your expectations and every day we do our best to serve you as it deserves. Thank you for your valuable time to... More 

Lima, Peru
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 15, 2014

It is well located, near restaurants and malls, very close to Turibus stop (it is a great option for a sightseeing tour and cheap). The rooms are comfortable, clean, wide. I stayed there with my wife in a suite in fifth floor, it was a little noisy, try to avoid this floor, We enjoy decoration of common areas. The staff... More 

Was this review helpful? Yes
HiZR, General Manager at Holiday Inn Hotel & Suites Zona Rosa, responded to this review

Dear Horacio Javier Holiday Inn & Suites Mexico Zona Rosa sincerely appreciates your choice to stay with us, our main goal is to make your stay totally memorable and comfortable and is very gratifying for us to know that your experience has covered your expectations and enjoyed our facilities, services and central location. It will be a pleasure to welcome... More 

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