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All 289 Mexico City hotels

Plaza Suites Mexico City

4.0 of 5 Hotel   |   Av. Paseo de la Reforma #77, Mexico City 06030, Mexico
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Plaza Suites Mexico City
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Ranked #33 of 289 Hotels in Mexico City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Jorgeaso Playa del Carmen, Mexico
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146 reviews from our community

Traveler rating
    93
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    13
    3
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35
33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Playa del Carmen, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It's a very nice hotel located in a great location in Mexico City, it's just in the middle of some of the most interesting areas of the city: downtown, Polanco, la Roma, la Condesa, Zona Rosa. I stayed with my partner in a very comfortable suite with all amenities from an apartment, living room, dining room, kitchen, it has a... More 

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plazasuitesmex, Director General at Plaza Suites Mexico City, responded to this review
Google Translation

Estimado Jorgeaso Agradecemos se haya tomado el tiempo de escribir tan buen comentario, nos complace enormemente el saber que haya... More 

Santa Cruz, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Plaza Suites is perfect for a lengthy stay in the city- full kitchen, washing machine, very nice pool and gym. The rooms are in perfect condition and very comfortable and the staff was extremely helpful (was very surprised about the other reviews saying they weren't). The only downside is that there is not a full restaurant and bar like a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
plazasuitesmex, Gerente at Plaza Suites Mexico City, responded to this review
Google Translation

Estimado huésped. Gracias por sus comentarios, nosotros igualmente nos consideramos una excelente opción tanto para cortas como para largas estancias... More 

Sydney, Australia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 10, 2015

Good central location. We arrived here for our first visit to Mexico City and Mexico for that matter. The apartments (we had a 2 bedroom) are nicely fitted out and modern. Internet was a bit flakey. If you have important work it may pose some issues. All the staff were very friendly but somewhat under trained. If you are having... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Plaza Suites M, Director de Relaciones Públicas at Plaza Suites Mexico City, responded to this review
Google Translation

Apreciable earlyriser422, En Plaza Suites que más que nuestro huésped es nuestro motivo y razón de ser, como menciona, nuestras... More 

Shalimar, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 3, 2015 credit card Amex Card Member Review

This hotel really makes you think you will be living a strong 4 star experience, until you start noticing all the weird design and function flaws. The a/c that only works part of the time; the design that makes the street noise even noisier if you try and leave the windows open because the a/c isn't working, and the fact... More 

Was this review helpful? Yes 1
Plaza Suites M, Director de Relaciones Públicas at Plaza Suites Mexico City, responded to this review
Google Translation

Apreciable Gloria F, Agradecemos el tiempo invertido para brindarnos retroalimentación, en Plaza Suites nos apasiona trabajar con la mejor calidad... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 1, 2015 via mobile

The room is fine, clean and with decent view. However, I've had the worst customer service in my life. Every time we asked for something (like shot glasses etc) on the phone, the staff was like "yes we will send you xx to your room right away", but it never happend... I had to come down to the lobby and... More 

Was this review helpful? Yes 1
Plaza Suites M, Director de Relaciones Públicas at Plaza Suites Mexico City, responded to this review
Google Translation

Estimada Canwen D, Gracias por elegir a Plaza Suites en su visita a la Ciudad de México, apreciamos mucho la... More 

Denver, Colorado
1 review
3 of 5 stars Reviewed December 13, 2014

The suites are very nice furnished and the location is not too bad. If you get a lower floor noise can be a problem. The service is ok but certainly not what I would expect from an hotel of this category especially in Mexico City. You will need to leave a substantial deposit for each night you stay so make... More 

Was this review helpful? Yes
Plaza Suites M, Director de Relaciones Públicas at Plaza Suites Mexico City, responded to this review
Google Translation

Estimado eljoel100, nos sentimos muy contentos de que nuestra decoración y amoblado haya sido de su agrado. Plaza Suites Mexico... More 

Palm Beach, Florida
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 9, 2014

Be very careful with the additional charges. You are charged for the second coffee pack after the initial one. I was also charged for a broken glass which was not my fault. Never stayed in a hotel where you are charged for a coffee envelope daily. Also, a broke glass ? US $ 10.00 ? Wow. On top of all... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Plaza Suites M, Director de Relaciones Públicas at Plaza Suites Mexico City, responded to this review
Google Translation

Apreciable Raul M, gracias por tomarse el tiempo de darnos su valiosa opinión, como menciona en Plaza Suites Mexico City... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed November 25, 2014

The apartments are beautiful with stunning views. The suites are brilliantly located with nice restaurants all around. The items on sale are (minibar and others) reasonably prized. The swimming pool and sauna were wonderful at the end of a long day. Although breakfast was served on an outdoor terrace when the morning temperatures were on the chilly side, the food... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Plaza Suites M, Director de Relaciones Públicas at Plaza Suites Mexico City, responded to this review

Dear ianss7, Thank you for your awesome comments about our building and the incredible view we have at Plaza Suites, we are glad you enjoyed your stay and our facilities. We hope you come back again and for your next visit, if you want you can ask for room service any time you need it. About the additional bill we... More 

Kansas City, Kansas
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 12, 2014

I went down on business and this was one of the hotels we could stay at. The staff was fantastic, they even knew me by name. Location was great, it was centrally located to the zoological park and to Zocola. All within walking distance for me. Bed was very comfortable. The combo washer/dryer was fantastic!!!! They even supplied the detergent... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Plaza Suites M, Director de Relaciones Públicas at Plaza Suites Mexico City, responded to this review

Dear Guest, At Plaza Suites we appreciate your time to give us comments and feedback, as you say our staff is always ready to give the best service and quality to our guests. Indeed Plaza Suites Mexico City is located close to the most important cultural and comercial áreas in town. We really hope you come back again and give... More 

New York City, New York
1 review
3 of 5 stars Reviewed October 29, 2014

This was my first stay here. I travel for business regularly and my go to hotel was sold out this week. It was confusing when i arrived. Just a lobby with elevators, you have to go to floor A to check in. There is a desk when you exit the elevator but the actual check in desk is down the... More 

Was this review helpful? Yes
Plaza Suites M, Director de Relaciones Públicas at Plaza Suites Mexico City, responded to this review

Dear finntroll83, At Plaza Suites we appreciate your time to give us feedback, as you say our staff is always ready to give the best service and quality to our guests, we feel so proud for your opinión about our facilities and the good impression you have about our building. About the taxi service we feel so sorry and we... More 

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Additional Information about Plaza Suites Mexico City

Address: Av. Paseo de la Reforma #77, Mexico City 06030, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Plaza Suites Mexico City 4*
Number of rooms: 29
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Also Known As:
Plaza Suites Mexico City Hotel Mexico City
Hotel Style:
#15 Business Hotel in Mexico City
#16 Luxury Hotel in Mexico City
#18 Family Hotel in Mexico City

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