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All 289 Mexico City hotels

Galeria Plaza

4.0 of 5 Hotel   |   Hamburgo 195 | Col. Juarez, Mexico City 06600, Mexico
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Galeria Plaza
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Ranked #88 of 289 Hotels in Mexico City
A recent review
5 of 5 stars reviewed 1 week ago
d0ra-expl0ra London, United Kingdom
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384 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here in December. It's a large business hotel, and most of the people staying there seem to be business people, which meant the rooftop swimming pools (2 of them) were lovely and quiet, the two of us got a lot of relaxation up there. The pools are heated too, so that is a particular bonus. We chose one... More 

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

It could have been a pleasant stay. Nice neighborhood, great room and pool side (little worn down but working), ambitious staff and good breakfast. But being funny with the charges (two times) killed my vibe somewhat. Ps. The lobby is currently under heavy construction.

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Manuel A, Gerente at Galeria Plaza, responded to this review

Dear Mr. Thomas: Thank you for your visit and comments, as you mentioned we are having a complete new renovation at the lobby that will be finished shortly, we clearly understand your points as well as the General Manager knows about it. Hope you can give a second chance to host you again. Cordially, Manuel A. FD Manager. More 

Costa Riica
Contributor
16 reviews 16 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hi, the Hotel is located in a very good, near to restaurants, bars, shopping stores and other facilities, the staff, especially the bell boy Carlos are very kind person, they help us with all our requirements. My only complaint is the fact, that in the room, there is not refrigerator, so if you had your water or whatever you want... More 

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Manuel A, Gerente at Galeria Plaza, responded to this review
Google Translation

Estimado Huésped Marbel: Le agradecemos mucho el hecho de que se haya dado tiempo de retroalimentarnos con sus comentarios sobre... More 

Peoria, Illinois
Top Contributor
69 reviews 69 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 14, 2014

Don't know how many stars this hotel claims, but I give it at least four. Good clean room and good location to see things in Mexico City. Found the breakfast buffet to be very complete. Ate dinner there three nights and, unfortunately, found waiters to be uneven in treating customer. Staff at front desk and in business center speak English... More 

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Manuel A, Gerente at Galeria Plaza, responded to this review

Dear Mr. Cris: I really apprecite your time in order to respond our service and facilities, we are so pleased about your comments and on the other hand we will take action inmediately to provide you or any other visitor, a unique traveler experience. Hope to see you coming back with us in the future. Best Regards, Manuel A: FD... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed December 13, 2014

I couldn't resist booking this hotel, found it at an amazingly low rate. The location is wonderful with beautiful walkable blocks and it's close to Aveneda Reforma. The hotel has a really pretty rooftop pool. Unfortunately I didn't have the opportunity to check it out, nor the restaurant or bar. Great internet connection. Clean and practical room.

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Mazatlan, Mexico
Top Contributor
69 reviews 69 reviews
18 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 23, 2014 via mobile

this hotel has a nice location, but the property is old the rooms are spacious, clean but needs a major renovation the lobby also needs a renovation, the staff is friendly, I had breakfast in the restaurant and is quite expensive and average food, the surrounding area it has several dining option and is close to trendy area polanco

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Manuel A, Gerente at Galeria Plaza, responded to this review
Google Translation

Estimado Huesped Jack Ordaz: Le agradezco a nombre de todo el staff del Hotel su comentario sobre nuestra propiedad, nos... More 

Prague, Hlavni Mesto Praha, Czech Republic
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed November 20, 2014

I do not recommend to stay there, we stayed with 2 colleagues and noone was satisfied: The WIFI is free but you have to get a special password valid for 24 hours per each device! Despite the service book, the plug adapters and converters are not available, the reception tells you to buy them or rent them. The reception is... More 

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Manuel A, Gerente at Galeria Plaza, responded to this review
Google Translation

Estimada Huésped Martina C: Le agradezco el tiempo que tomó en hacernos llegar sus comentarios, le comento que en breve... More 

Los Angeles, California
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 13, 2014

My family and I booked a last minute room at Galeria Plaza on 11-10-14. The hotel staff was very friendly and accommodating . check In was fast and easy. The bellman informed us we were the first to stay in our room since it was recently remodeled. The room did not have a mini fridge but that was no big... More 

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Los Angeles, California
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 13, 2014

The front desk reception was rude and unprofessional. When addressing our specific concern, Manuel, the Hotel Manager, was equally rude and inept. I requested a change in rooms as the hotel had decided to perform maintenance on the floor below us. With construction noise beginning at 8 a.m. and a room smelling of heavy paint by 12:00 p.m., it was... More 

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Manuel A, Gerente at Galeria Plaza, responded to this review
Google Translation

Estimado Huesped RAlmaraz: De verdad me apena mucho y no tengo cara para disculparme por la amarga experiencia que pasaron... More 

Tennessee
1 review
2 of 5 stars Reviewed November 12, 2014

We stayed there for a week. I did not like because there were many people smoking at the main entrance always. Also, maintenance people were to loud. Customer service was fine... wifi was free but very bad service... we got disconnected many times...

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Additional Information about Galeria Plaza

Address: Hamburgo 195 | Col. Juarez, Mexico City 06600, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Galeria Plaza 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Galeria Plaza Hotel Mexico City
Galeria Plaza Mexico City
Hotel Style:
#30 Luxury Hotel in Mexico City

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