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Krystal Grand Reforma Uno Mexico City

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Paseo de la Reforma No. 1 | Col. Tabacalera, Mexico City 06030, Mexico
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Krystal Grand Reforma Uno Mexico City
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Krystal Grand Reforma Uno Mexico City
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821 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tampa, Florida, United States
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for 2 nights and was upgraded to a suite. It was huge and spacious. I could have run sprints on my terrace! However, I decided to use the awesome, newly refurbished gym. I was so delighted with my room that I decided to order room service to further enjoy it. Excellent all around!

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New York City, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago NEW

One of the better hotels in this part of Mexico City. However right now in July 2015 they are doing some renovations and room painting. So the place smells like paint! I would wait a couple months before going to this hotel but it is definitely recommended.

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Culiacan, México
5 of 5 stars Reviewed 1 week ago

Even there was a remodeling going on we didn't notice it. Our room was excellent. The coffee pack wasn't replaced though. And the city view wasn't what I was expecting but overall was a great experience that my next trip will be there again

Review collected in partnership with this hotel

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Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Uno Hotel for your recent stay in México City. We have read your comments about the Hotel and we appreciate you taking the time to write us. It was a pleasure having you as guest and to serve you, as the satisfaction of our guest is our top priority. I take... More 

Tijuana, México
5 of 5 stars Reviewed 1 week ago

Excellent Rooms, Clean and Superior quality in bed liners and pillows,good location, not to far from Bellas Artes , quite far from Zona Rosa . Good location for pick up during business trip. Don't like this review had to have 200 characters. .. Less is enough to recommend the facility

Review collected in partnership with this hotel

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Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Uno Hotel for your recent stay in México City. We have read your comments about the Hotel and we appreciate you taking the time to write us. It was a pleasure having you as guest and to serve you, as the satisfaction of our guest is our top priority. I take... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Situated on the wide avenue of Reforma, only a 10 minute walk to the historic old town and the Zocalo. Decent restaurants and bars in walking distance. The hotel has an impressive entrance lobby although there were some fairly largescale renovations going on while we stayed. Rooms were standard, nothing special but clean and spacious. Decent gym and small swimming... More 

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Uno Hotel for your recent stay in México City. We have read your comments about the Hotel and we appreciate you taking the time to write us. It was a pleasure having you as guest and to serve you, as the satisfaction of our guest is our top priority. I take... More 

Shelton, Washington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked this place because they had a great deal and it was because they are renovating. There was some noise but you could not hear much from the room. I loved the room and the lobby. The pool was awesome and with the perfect temperature, the only downside is the times they have schedule for children which we were... More 

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Uno Hotel for your recent stay in México City. We have read your comments about the Hotel and we appreciate you taking the time to write us. I inform you that we are checking with the SPA area the possibility of extending the hour for kids in the pool. It was... More 

Ciudad de Mexico, México
1 review
1 of 5 stars Reviewed 3 weeks ago

The hotel was during construction, and I was never notified of it when I booked it over the phone. The place was dusty and noisy. I tried to complaint about the staff who did the booking, and the front desk was not helpful at all. They asked me if I wanted to call the lady directly to complaint to her.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: First of all I ask you to accept our sincerest apologies for the incidents mentioned in relation to your last stay in this your home. I assure you it has been given specific monitoring to each review, talking to each department responsible. We sincerely appreciate your feedback, because your comments help us to improve day by day. Waiting... More 

Celaya, México
1 review
1 of 5 stars Reviewed 4 weeks ago

If the hotel is being remodeled must keep missing in good condition and clean room, to the service as a great tourism hotel for the convenience of guests and keep the highest standard you expect for what you pay.

Review collected in partnership with this hotel

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: First of all I ask you to accept our sincerest apologies for the incidents mentioned in relation to your last stay in this your home. I assure you it has been given specific monitoring to each review, talking to each department responsible. We sincerely appreciate your feedback, because your comments help us to improve day by day. Waiting... More 

Phoenix, Arizona
1 review
4 of 5 stars Reviewed 4 weeks ago

It is very good to stay at that hotel, just do not use the room's Phone because it is abusively expensive for local calls, Also they charge for parking, while other hotels offer free parking for guest, everything else is great !!

Review collected in partnership with this hotel

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: First of all I ask you to accept our sincerest apologies for the incidents mentioned in relation to your last stay in this your home. I assure you it has been given specific monitoring to each review, talking to each department responsible. We sincerely appreciate your feedback, because your comments help us to improve day by day. Waiting... More 

rennes
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent 2 nights in June 2015, the hotel is ideally located in Reforma avenue, you can walk to plenty of restaurants including zona rosa. The hotel is being refurnished, i've got a new room with american standards... Big. There is a nice covered pool (warm) and a fitness center. The breakfast was not what I am used to have... More 

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review
Google Translation

Estimado huésped: Gracias por elegir al Hotel Krystal Grand Reforma Uno para su reciente estancia en la Ciudad de México.... More 

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