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Krystal Grand Reforma Uno Mexico City

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Paseo de la Reforma No. 1 | Col. Tabacalera, Mexico City 06040, Mexico
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Krystal Grand Reforma Uno Mexico City
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Krystal Grand Reforma Uno Mexico City
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766 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 of 5 stars Reviewed yesterday NEW via mobile

The hotel is outdated. It is very centrally located but needs to update its facilities. Also their services are outdated as well... Who still charges for wifi?? This hotel does. Best area was the pool :)

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San Jose, Costa Rica
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The hotel is just ok. Its best feature is location. Rooms are in a regular to bad condition, bit the prices are not adequated to this reality. However, other facilities are ok, for example the swimming pool. I would choose another hotel next time in Mexico city.

Was this review helpful? Yes 1
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: First of all receive a warm greeting from Hotel Krystal Grand Reforma Uno, thank you to help us identify our opportunity areas through your comments; we regret that your stay was not so pleasant for the inconvenience inside your room and our services. I am pleased to inform you that we are currently in a process of remodeling,... More 

Kelowna, Columbia Británica
1 review
4 of 5 stars Reviewed 1 week ago

Walking distance from Beauty of Arts Palace, Zocalo and Templo Mayor a must to visit, Tolerance Museum worth it and less than a minute from Revolution Monument, located right on Reforma. New rooms are nice and modern, great beds and comfy pillows. Breakfast buffet is ok, but is like the food you have in all includes hotel, not fantastic, you... More 

Review collected in partnership with this hotel

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Ignacio B, Guest Experience Supevisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear guest: First of all I ask you to accept our sincerest apologies for the incidents mentioned in relation to your last stay in this home. I assure you it has been given timely follow each of your comments, talking to each department responsible. Also I assure you that your comments have been the knowledge of our staff. Honestly, we... More 

Los Angeles, CA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A couple of items to mention in my disappointing stay at the Krystal Reforma: This hotel is being renovated, which wasn’t published up-front on their website. The only notice I had was upon check-out, the general manager wrote a form letter for guests, discussing all the things that would come in the future. One of the reasons I chose Krystal... More 

Was this review helpful? Yes 2
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear guest: First of all I ask you to accept our sincerest apologies for the incidents mentioned in relation to your last stay in this home. I assure you it has been given timely follow each of your comments, talking to each department responsible. Also I assure you that your comments have been the knowledge of our staff. Honestly, we... More 

Mexico City, Mexico
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed April 21, 2015 credit card Amex Card Member Review

Good Location, poor customer service, HOT room, 2 times had technician up to address the heat. Had a coworker who booked the same room class, (NO STATUS with hotel) and he got the correct room, I didn't. ALSO they can't find reservations made in their portals!

Was this review helpful? Yes 2
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear guest: First of all I ask you to accept our sincerest apologies for the incidents mentioned in relation to your last stay in this home. I assure you it has been given timely follow each of your comments, talking to each department responsible. Also I assure you that your comments have been the knowledge of our staff. Honestly, we... More 

CHANDLER
Contributor
15 reviews 15 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 19, 2015

We stayed here in November during Dia de Los Muertos. It was a great location for the festivities. We walked to El Zocalo and back. It was a great experience. Fun to people watch. We felt safe and had no problems. The rooms were fine. Nothing special. Nice hotel bar with a very helpful bartender.

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Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review
Google Translation

Estimado huésped: Gracias por elegir Hotel Krystal Grand Reforma Uno para su reciente estancia en la Ciudad de México. Hemos... More 

Los Angeles
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2015

It has been a while since I stayed at the Krystal Grand in Mexico City and the hotel is undergoing a much needed renovation, but first and most importantly the hotel staff is still the best ever. When I walked up to the hotel Javier the senior bellman recognized me immediately and even remembered my name! He extended his hand... More 

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Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Hotel for your recent stay in Mexico City. We read a review about the hotel and we appreciate you taking the time to write. It was a pleasure having you as a guest and to serve as the satisfaction of our customers is our top priority. Likewise and closer way, I... More 

White River
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 9, 2015

The hotel was a perfect stop for a business trip to Mexico City, easy access (even with the notorious traffic) to all appointments and great access to sites and shopping spots between the meetings. My room was recently refurbished and was absolutely perfect. The restaurant wasn't great for breakfasts but I think it was being refurbed too so all can... More 

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Hotel for your recent stay in Mexico City. We read a review about the hotel and we appreciate you taking the time to write. It was a pleasure having you as a guest and to serve as the satisfaction of our customers is our top priority. We would like to take... More 

West Vancouver, Canada
1 review
3 of 5 stars Reviewed March 30, 2015

We want to congratulate concierge service as we had two issues and both were solved by Jorge and Gonzalo. The tour guide Juan Macedo was excellent, but unfortunately the restaurant where he took us to have lunch "La Cabaña" in Teotihuacan pyramids, we got very sick, the only person who did not get sick was the vegetarian one, that make... More 

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear guest: Let me thank you for your comments regarding your last visit to this home Hotel Krystal Grand Reforma Uno. Likewise and closer way, I assure you that Jorge and Gonzalo had knowledge of the card to which you will have been mentioned, as well as all staff working in this hotel. We appreciate the comments of the facilities... More 

Oklahoma City, Oklahoma
Top Contributor
53 reviews 53 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed March 28, 2015

For the price of $80 or so, this hotels offers a good deal, however this is a 3 star hotel on its best day. 1) construction going on outside and inside, ugly view outside, allergy nightmare inside. 2) no business center due to construction so you cannot print anything. 3) lobby exchange rate to convert dollars or euros to pesos... More 

Was this review helpful? Yes 1
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear guest: First of all I ask you to accept our sincerest apologies for the incidents mentioned in relation to your last stay in this home. I assure you it has been given timely follow each of your comments, talking to each department responsible. Also I assure you that your comments have been the knowledge of our staff. Honestly, we... More 

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