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All 277 Mexico City hotels

Krystal Grand Reforma Uno Mexico City

4.0 of 5 Hotel   |   Paseo de la Reforma No. 1 | Col. Tabacalera, Mexico City 06040, Mexico
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Krystal Grand Reforma Uno Mexico City
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69%
Ranked #45 of 277 hotels in Mexico City
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Phil P Woodstock, IL
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557 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Woodstock, IL
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

I don't know if I want to let anyone else in on this secret, but this is a great value. For $106 a night we got a very smart, well appointed, tastefully decorated room in the heart of the safest part of Mexico City. The pool and workout facility on the ninth floor were clean and sparkling. Excellent workout facilities,... More

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Sydney, Australia
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed here when it was Hotel Melia (which was only back in December!) My family only stayed one night and it was all fine. The room was clean, service was good, and being able to check in and out from the executive floor was great. Also the food in the executive lounge was great. Overall good stay.

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Los Angeles, California
1 review
5 of 5 stars Reviewed 2 weeks ago

I arrived at the Krystal Grand Reforma Uno Mexico City after midnight and even at that late hour a member of the concierge staff was there to greet me at the front door, his name was Andros, I was given a warm welcome by him and he even walked me up to the reception desk, talk about service! At the... More

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usa
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a safe area of 'Mexico City and the hotel was not bad but not great. The rooms could use some updating but as mentioned previously, you're in a great location and there are ample places to eat nearby.

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Formerly, as recently as a year ago, the Melia Reforma. Since the changeover, it has become maintenance deferred. A grand building with nothing being done to maintain the rooms. I had a broken closet door, a wall hanging sitting on my desk along with the srew that had fallen out of the wall, broken drywall around the windows, and the... More

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Olga B, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

We ask you to please accept our apologies for these inconveniences. Please allow us to assure you that we have reviewed the areas of improvement you have mentioned and is being taken action to give you a better service. Please allow us to assure you that I spoke with our Maintenance Engineer and we will to take immediate action to... More

North London
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I stayed in this hotel at the beginning of February and I did not have any choice as I was travelling with a group. I know this sounds like the typical Brit but English is the international language and this hotel does pretend to have a corporate image. However, on arrival in my room there was absolutely no information in... More

Was this review helpful? Yes 1
Olga B, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: We ask you to please accept our apologies for these inconveniences. Please allow us to assure you that we have reviewed the areas and problems of improvement you have mentioned and we already took action to give our clients. At Krystal Grand Reforma uno, we pride ourselves of reaching and exceeding the expectations of our guests as well... More

Guatemala City, Guatemala
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 12, 2014

I mean it. The whole thing feels old. Like it was nice but it isn't anymore. The bathroom walls where dirty, Internet connection is one of the worst I've had at hotels. Decoration is... Oldish. TV is not flat TV... I mean it it feels like 1998 complete with dial up connection.

Was this review helpful? Yes 1
Olga B, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

We would like to thank you for having spent your time to fill your comments We are setting up a process of improvement with the aim to achieve our guest’s complete satisfaction. At the Krystal Grand Reforma uno, we are doing our best to offer the highest quality of service trying to exceed our guests expectations. We once again underline... More

Orange County, United States
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 3, 2014

We stayed for 4 nights and it was our first time travelling to Mexico. We stayed on the 14th floor- The Level. The accommodation was inexpensive and we got breakfast and snack type canapes at dinner in The Level package. If you ate lunch during the day while out then the dinner snack was sufficient. The food in The Level... More

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Olga B, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Is it always a pleasure for us hosting you at Krystal Grand Reforma uno I also thank you for your comments. We would appreciate you giving us the opportunity to hosting you again and demonstrate that your satisfaction is our commitment. For that reason we want you to know that we are going to be careful with that... More

Schindellegi, Switzerland
Top Contributor
454 reviews 454 reviews
133 hotel reviews
203 helpful votes 203 helpful votes
2 of 5 stars Reviewed March 2, 2014

i stayed in this hotel 10 years ago. i remember a good hotel with very bad receptionists. this time, the receptionist remained very bad and the maintenance of common areas out of the lobby and rooms was shocking and more adequate to a low 2 stars hotel. the rooms were one day elegant, however are severely tired, with taps problems,... More

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Olga B, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: We thank you for the comments that you have expressed. We are very sorry for the details you found in your last visit. We also want you to know that we are working to improve those details in each room for you to feel comfortable, safe and relaxed. We are taking care about the situations you mentioned. Specifically... More

Detroit, MI
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 13, 2014

I use a prepaid calling card worldwide to make long distance calls. Each country has a local, toll-free access number. I've used the card in China, India, all over Europe, etc., and have never been charged a fee to access a local toll-free number. At the Melia, I called a Telmex toll-free number (001-800-674-7000) to make two separate calls. The... More

Was this review helpful? Yes 1
Olga14, Gerente at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Is it always a pleasure for us hosting you at Melia México Reforma. I also thank you for your comments In reference to the telephone information, you will find it on the telephones. On behalf of this hotel and myself we ask you to give us the opportunity to hosting you once again. Cordially More

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Additional Information about Krystal Grand Reforma Uno Mexico City

Also Known As:
Melia Mexico Reforma Hotel Mexico City
Melia Mexico Reforma Hotel
Melia Mexico City
Melia Mexico City Reforma
Krystal Grand Reforma Uno Mexico City
Address: Paseo de la Reforma No. 1 | Col. Tabacalera, Mexico City 06040, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Luxury Hotel in Mexico City
#35 Family Hotel in Mexico City
#39 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Krystal Grand Reforma Uno Mexico City 4*
Official Description (provided by the hotel):
El hotel Krystal Grand Reforma Uno Mexico City, esta ubicado en la afamada avenida Reforma de la ciudad de Mexico, cuyo centro historico y zocalo es considerado patrimonio de la humanidad por la UNESCO. Este hotel ha sido galardonado con el reconocimiento de la AAA Four Diamond. A solo 20 minutos del Aeropuerto Internacional de la Ciudad de Mexico y cerca de oficinas gubernamentales y financieras. Por su gran ubicacion este hotel en la ciudad de Mexico constituye el sitio ideal para el viajero de negocios o de ocio. El acceso a la piscina es para mayores de 16 anos. Hotel Libre de humo de tabaco y cigarrillo. ... more   less 
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