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Krystal Grand Reforma Uno Mexico City

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Paseo de la Reforma No. 1 | Col. Tabacalera, Mexico City 06030, Mexico
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Krystal Grand Reforma Uno Mexico City
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Krystal Grand Reforma Uno Mexico City
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792 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

To be fair the building is suffering renovation and that will be finished eventually - it is also fairly well situated in Reforma and the place does work in a purely functional way. I look for a bit of character in a hotel when I travel to a foreign country - something of that country. However this is cold and... More 

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Katy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I rarely write a review, but in this case I think my experience can help anybody who is considering to stay at this hotel. First, the hotel is under renovation. They did not disclose it and the smell of the chemicals used was very strong. Anyone with a bit of common sense would not advertise a four or five star... More 

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Chicago area
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is currently under renovations. It will be very nice when it is done. If you stay there now make sure you get a discounted price for the hassles and be prepared for not everything being perfect. Pro's: The staff were all very nice. I was greeted by the bellman Gonzalo who took very good care of me and... More 

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Pachuca, Mexico
2 reviews
5 of 5 stars Reviewed 1 week ago

the sub is just one block away, also the beautiful "Bellas Artes" has great perfomances, also you can enjoy a good concert at "el auditorio nacional", you may want to go to liesten the "Mariachis" at "Garibaldi plaza"

Review collected in partnership with this hotel

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Santiago, Chile
Level Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed there almost a week, the building is old but under renovations, so dust is everywhere and when they are done working they dont get people out to dust it out. My first room was a 2 queen beds, so right away I asked for a King, in a minute I got new keys for room 1924, where It... More 

Was this review helpful? Yes 1
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: First of all receive a warm greeting from Krystal Grand Reforma Hotel, I thank you for help us to identify our areas of opportunity through your comments; I regret that your stay wasn’t so pleasant for the inconveniences inside your room and our services. I am pleased to inform you that we are currently in the Third Phase... More 

Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 28, 2015

The hotel is good in price. It is not very modern but, they are working on it. The room was clean had no problems. They did NOT charge for wifi. The hotel taxi is a bit pricy compare to other taxi services. Staff was helpful and answered different questions. I had no problem and its the BEGGINING of paseo de... More 

Was this review helpful? Yes 3
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Hotel for your recent stay in Mexico City. We read a review about the hotel and we appreciate you taking the time to write. It was a pleasure having you as a guest and to serve as the satisfaction of our customers is our top priority. We would like to take... More 

Nueva York, estado de Nueva York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 28, 2015

They are remodeling the old rooms. New rooms are nice and clean. Hotel is in ongoing renovation. Restaurant below average. Location is great but it is a concentration point for protesters (every week they have a protest in Mexico)

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Hotel for your recent stay in Mexico City. We read a review about the hotel and we appreciate you taking the time to write. It was a pleasure having you as a guest and to serve as the satisfaction of our customers is our top priority. We would like to take... More 

Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 27, 2015 via mobile

The hotel is outdated. It is very centrally located but needs to update its facilities. Also their services are outdated as well... Who still charges for wifi?? This hotel does. Best area was the pool :)

Was this review helpful? Yes 1
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: First of all receive a warm greeting from Hotel Krystal Grand Reforma Uno, thank you to help us identify our opportunity areas through your comments; we regret that your stay was not so pleasant for the inconvenience inside your room and our services. I am pleased to inform you that we are currently in a process of remodeling,... More 

San Jose, Costa Rica
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 19, 2015 via mobile

The hotel is just ok. Its best feature is location. Rooms are in a regular to bad condition, bit the prices are not adequated to this reality. However, other facilities are ok, for example the swimming pool. I would choose another hotel next time in Mexico city.

Was this review helpful? Yes 1
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: First of all receive a warm greeting from Hotel Krystal Grand Reforma Uno, thank you to help us identify our opportunity areas through your comments; we regret that your stay was not so pleasant for the inconvenience inside your room and our services. I am pleased to inform you that we are currently in a process of remodeling,... More 

Kelowna, Columbia Británica
1 review
4 of 5 stars Reviewed May 19, 2015

Walking distance from Beauty of Arts Palace, Zocalo and Templo Mayor a must to visit, Tolerance Museum worth it and less than a minute from Revolution Monument, located right on Reforma. New rooms are nice and modern, great beds and comfy pillows. Breakfast buffet is ok, but is like the food you have in all includes hotel, not fantastic, you... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Ignacio B, Guest Experience Supevisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear guest: First of all I ask you to accept our sincerest apologies for the incidents mentioned in relation to your last stay in this home. I assure you it has been given timely follow each of your comments, talking to each department responsible. Also I assure you that your comments have been the knowledge of our staff. Honestly, we... More 

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