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Krystal Grand Reforma Uno Mexico City

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Paseo de la Reforma No. 1 | Col. Tabacalera, Mexico City 06030, Mexico
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Krystal Grand Reforma Uno Mexico City
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881 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
1 review
3 of 5 stars Reviewed 1 week ago

the rooms are dated. The door & walls need to be sound proof. I heard the elevator even thought I was at a good distance and heard every commotion going on in the hallway. Breakfast was exceptionally good.

Review collected in partnership with this hotel

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: First of all receive a warm greeting from Krystal Grand Reforma Uno Hotel, thank you to help us identify our opportunity areas through your comments; I regret that your stay wasn’t so pleasant for the inconvenience inside your room and our services. I’m pleased to inform you that we are currently in the third phase of remodeling, we... More 

Austin, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

A nicely renovated room at an exceptional price is what it comes down to for me. We have had no problems with wifi, as has been mentioned in several reviews. Staff have been quick and accommodating, but my husband is fluent in Spanish, which helps tremendously. The elevators are slow and there is some construction mess, but at $58 a... More 

Was this review helpful? Yes 1
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Uno Hotel for your recent stay in México City. We have read your comments about the Hotel and we appreciate you taking the time to write us. It was a pleasure having you as guest and to serve you, as the satisfaction of our guest is our top priority. I take... More 

Johannesburg, South Africa
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Was my first visit to Mexico City and booked this hotel due to the good price. Was quite disappointed to be honest as there are (I later found out) really amazing hotels in Mexico City. The hotel was under a renovation. The rooms were very old in my opinion and extremely noisy I could hear the people in the room... More 

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: First of all I ask you to accept our sincerest apologies for the incidents mentioned in relation to your last stay in this your home. I assure you it has been given specific monitoring to each review, talking to each department responsible. We sincerely appreciate your feedback, because your comments help us to improve day by day. Waiting... More 

Jersey City, NJ
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked through Priceline and expected the same hotel I ALWAYS get. I was a bit disappointed when the priceline bid came through and it was not my usual hotel. But, that's the deal with priceline "ya git what ya git so don't throw a fit". I prepared myself for the worst, as I am familiar with the hotel and... More 

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Uno Hotel for your recent stay in México City. We have read your comments about the Hotel and we appreciate you taking the time to write us. It was a pleasure having you as guest and to serve you, as the satisfaction of our guest is our top priority. I take... More 

Tampa, Florida, United States
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 nights and was upgraded to a suite. It was huge and spacious. I could have run sprints on my terrace! However, I decided to use the awesome, newly refurbished gym. I was so delighted with my room that I decided to order room service to further enjoy it. Excellent all around!

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Uno Hotel for your recent stay in México City. We have read your comments about the Hotel and we appreciate you taking the time to write us. It was a pleasure having you as guest and to serve you, as the satisfaction of our guest is our top priority. I take... More 

New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

One of the better hotels in this part of Mexico City. However right now in July 2015 they are doing some renovations and room painting. So the place smells like paint! I would wait a couple months before going to this hotel but it is definitely recommended.

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: First of all I ask you to accept our sincerest apologies for the incidents mentioned in relation to your last stay in this your home. Let me invite you to discover our hotel completely remodeled from October where you can enjoy our 100% remodeled rooms, our exclusive gym and new restaurants. We sincerely appreciate your feedback, because your... More 

Culiacan, México
1 review
5 of 5 stars Reviewed 4 weeks ago

Even there was a remodeling going on we didn't notice it. Our room was excellent. The coffee pack wasn't replaced though. And the city view wasn't what I was expecting but overall was a great experience that my next trip will be there again

Review collected in partnership with this hotel

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Uno Hotel for your recent stay in México City. We have read your comments about the Hotel and we appreciate you taking the time to write us. It was a pleasure having you as guest and to serve you, as the satisfaction of our guest is our top priority. I take... More 

Tijuana, México
1 review
5 of 5 stars Reviewed July 23, 2015

Excellent Rooms, Clean and Superior quality in bed liners and pillows,good location, not to far from Bellas Artes , quite far from Zona Rosa . Good location for pick up during business trip. Don't like this review had to have 200 characters. .. Less is enough to recommend the facility

Review collected in partnership with this hotel

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Uno Hotel for your recent stay in México City. We have read your comments about the Hotel and we appreciate you taking the time to write us. It was a pleasure having you as guest and to serve you, as the satisfaction of our guest is our top priority. I take... More 

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 21, 2015

Situated on the wide avenue of Reforma, only a 10 minute walk to the historic old town and the Zocalo. Decent restaurants and bars in walking distance. The hotel has an impressive entrance lobby although there were some fairly largescale renovations going on while we stayed. Rooms were standard, nothing special but clean and spacious. Decent gym and small swimming... More 

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Uno Hotel for your recent stay in México City. We have read your comments about the Hotel and we appreciate you taking the time to write us. It was a pleasure having you as guest and to serve you, as the satisfaction of our guest is our top priority. I take... More 

Shelton, Washington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 15, 2015

We booked this place because they had a great deal and it was because they are renovating. There was some noise but you could not hear much from the room. I loved the room and the lobby. The pool was awesome and with the perfect temperature, the only downside is the times they have schedule for children which we were... More 

Was this review helpful? Yes
Ignacio B, Guest Experience Supervisor at Krystal Grand Reforma Uno Mexico City, responded to this review

Dear Guest: Thank you for choosing Krystal Grand Reforma Uno Hotel for your recent stay in México City. We have read your comments about the Hotel and we appreciate you taking the time to write us. I inform you that we are checking with the SPA area the possibility of extending the hour for kids in the pool. It was... More 

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