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Las Alcobas Mexico DF

4.5 of 5 Presidente Masaryk 390A | Col. Polanco, Mexico City 11560, Mexico
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Las Alcobas Mexico DF
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Las Alcobas Mexico DF
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374 reviews from our community

Traveler rating
    321
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    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York City, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just returned from a three night stay at Las Alcobas and have only good things to say. The rooms are stylish, clean and comfortable. The breakfasts were very good. All of the staff we encountered- from the doormen to the manager- were excellent. Best of all was Aaron (head concierge)-- he is extremely warm and helpful. He really knows... More 

Was this review helpful? Yes
Willemstad, Curacao
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Hotels can have beautiful interiors, great beds, a spa, top chef and much more. But in the end 'service' is the most important. At least for me. And Las Alcobas has excellent, top notch, service. Even before I confirmed my booking, their concierge helped with me with information and answered all my questions. From the check-in to the restaurant staff,... More 

Was this review helpful? Yes 1
London
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I arrived late last Saturday. I was tired and just wanted to get to bed. Firstly my door key didn't work and then it took several resets for the wifi to work. I was pleased to be upgraded for free but less pleased when my room bill was charged considerably more than £202 that Booking.com had indicated. The staff were... More 

Was this review helpful? Yes
LasAlcobasDF, General Manager at Las Alcobas Mexico DF, responded to this review

Dear Guest, Thank you for taking the time to write your comments. I would like to clarify that we had never charged more that the rate we receive from the agency, in this case, Booking.com. As we charge in Mexican Pesos and the rate exchange can vary from day to day, differences can exist but we definetly never had charge... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

MEXICO CITY - Hotel Las Alcobas We recently returned from a 2 week trip that was planned around a special event for us by the NYC lifestyle curator, Rachel Soleil. We rented a car at the airport to travel north and east after our stay at Hotel Las Alcobas. This is a beautiful boutique property in the Polanco district of... More 

Was this review helpful? Yes 1
LasAlcobasDF, Director of Sales at Las Alcobas Mexico DF, responded to this review

Dear Guest, Thank you so much for your comments! We deeply appreciate your time to write such a detail review. We are delighted that you enjoyed your time with us and that you really had the time to see Mexico City! We look forward to welcoming you again at Las Alcobas in the near future hoping you consider us as... More 

Princeton, New Jersey
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Mexico City surpassed our expectations with its great vibe and friendly people. We stayed in Polanco at Las Alcobas. Polanco reminded me of Taksim Square in Istanbul and some parts of South Beach - charming, absolutely safe to walk around at any hour, clean, lively, and fashionable. I recommend Mexico City as a travel destination, it is steeped in history,... More 

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LasAlcobasDF, Director of Sales at Las Alcobas Mexico DF, responded to this review

Dear Guest, Thank you very much for taking the time to write this great review. We are glad that we were able to meet your expectationsand that you enjoyed our City! We look forward to welcoming you again at Las Alcobas in the near future hoping you consider us as your “home away from home” when you are traveling to... More 

Menlo Park, California
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Booked the corner king pictured on TripAdvisor. Really beautiful, quiet and comfortable. Bathroom fantastic with huge multi-spray shower. Bed very soft. Nice being able to raid mini-bar (not booze) at no cost. Breakfast was fine but sloppy. Food was different than described on menu and service was nice but slow. A few tweaks and thus could be a perfect hotel.

Was this review helpful? Yes
LasAlcobasDF, Director of Sales at Las Alcobas Mexico DF, responded to this review

Dear Guest, We appreciate your time writing this review. First of all I would like to apoligize for the bad experinece you had over breakfast. We have detected this problem and our General Manager is taking care of this matter. Hi is personally attending breakfast hours. We hope that we will be able to welcome you again in the future.... More 

Eartham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

So close and yet so far would be my summary of this place. The problem with staying in a boutique hotel is that you are not just staying there for a fancy room and smiling staff....the whole point, the whole ethos of a boutique experience is that you should feel at home, and because the staff are dealing with a... More 

Was this review helpful? Yes
LasAlcobasDF, General Manager at Las Alcobas Mexico DF, responded to this review

Dear Guest, I appreciate that your time writing this review. First of all I would like to apologize for the misunderstandings and lack of communication that you experienced while staying with us. The taxi was confirmed but unfortunately, because of the traffic in Mexico City it was not in time reason why I offered this service complimentary and made sure... More 

Corpus Christi, Texas
1 review
5 of 5 stars Reviewed 1 week ago

The service, hotel, food, exclusive area location, and amenities in room were amazing. I highly recommend the hotel to anyone staying in Mexico City who is looking for the ulitmate hotel. I have no compliants at all during our stay, I just wish more hotels mirrored Las Alcobas.

Was this review helpful? Yes
LasAlcobasDF, Director of Sales at Las Alcobas Mexico DF, responded to this review

Dear Guest, We deeply appreciate your time to write such a great review. We look forward to welcoming you again at Las Alcobas in the near future hoping you consider us as your “home away from home” when you are traveling to Mexico City. Sincerely, Hotel Management More 

Brooklyn, NY
Top Contributor
86 reviews 86 reviews
17 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 1 week ago

My room was a regular category with a king bed, an amazing shower with lots of spigots coming out of the sides of the stall as well as a rain head in the ceiling, nice lavender toiletries, and really special soaps made locally in great “flavors” – and you are invited to take 2 of them with you (full size... More 

Was this review helpful? Yes
LasAlcobasDF, Director of Sales at Las Alcobas Mexico DF, responded to this review

Dear Guest, Thank you so much for your comments! We are delighted that you enjoyed your time with us. We look forward to welcoming you again at Las Alcobas in the near future hoping you consider us as your “home away from home” when you are traveling to Mexico City. Sincerely, Hotel Management More 

Venice
Contributor
19 reviews 19 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Sitting in the Polanco Suite of Las Alcobas I am quite content. We will stay here again. In this fantastic room, too! Las Alcobas benefits from having the charm of a smaller hotel, which when done with thought, love and an eye for detail can create magic. Somebody really thought out those extra special bits. It was pretty apparent after... More 

Was this review helpful? Yes 1
LasAlcobasDF, Director of Sales at Las Alcobas Mexico DF, responded to this review

Dear Guest, Thank you so much for your positive comments! We are delighted to hear such wonderful feedback about our hotel! We look forward to welcoming you again at Las Alcobas in the near future hoping you consider us as your “home away from home” when you are traveling to Mexico City. Sincerely, Hotel Management More 

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Additional Information about Las Alcobas Mexico DF

Address: Presidente Masaryk 390A | Col. Polanco, Mexico City 11560, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Polanco
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Las Alcobas Mexico DF 4.5*
Number of rooms: 35
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Also Known As:
Las Alcobas Mexico Df Hotel Mexico City
Las Alcobas Mexico DF Mexico City
Hotel Style:
#1 Business Hotel in Mexico City
#1 Luxury Hotel in Mexico City
#1 Romantic Hotel in Mexico City
#14 Family Hotel in Mexico City

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