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NH Collection Mexico City Airport T2

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Capitan Carlos Leon Gonzalez s/n | Terminal 2, Benito Juarez International Airport, Mexico City 15620, Mexico
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NH Collection Mexico City Airport T2
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NH Collection Mexico City Airport T2
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474 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

All the reviews are accurate absolutely hideous dark hallways tiny small rooms you know you're just only staying there because you're in the airport and you're eating downstairs at some expensive fast food joint not even a good one and downstairs food "court" level the air-conditioning is so cold even my family members usually hot were cold everything is so... More 

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Senior Contributor
36 reviews 36 reviews
7 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very comfortable room, big, clean, modern, silent. Breakfast buffet super! I never had such a splendid fabulous diversity : Healthy, a lot of different juices, pancakes, waffles, eggs, cold cuts, a choice of yoghurts,.. Nice snacks at the bar - also an outdoor bar. A lovely heated swimmingpool.

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DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

I would like to take this opportunity to thank you for evaluating our services at NH Aeropuerto Terminal 2 hotel in Mexico City and for sharing with us your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service. My team and I would appreciate the opportunity... More 

Villahermosa, Mexico
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My family and myself stayed at this hotel and we had checked in at 11 PM check in was fast and room was nice till we tried to use the air conditioner it did not work some arrive at 4 AM to fix . Other than that a nice hotel to stay if you have to wait for your connecting... More 

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DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to thank you for taking the time to send your comments regarding your stay at the NH Mexico City Airport T2 and I do apologize for the inconveniences regarding the HVAC system. Our goal is to offer comfortable, quiet rooms for our guests, especially since we know that travelers want to relax before or after... More 

Guadalajara Metropolitan Area, Mexico
1 review
3 of 5 stars Reviewed April 12, 2015

It is a good place to wait flights that will be to the next day. It is safe, clean and pretty good amennities. Level of noise is minimum. Internet service is poor. Staff on front desk in the night was not properly training spent too much time to bill check out.

Review collected in partnership with NH Hotels

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DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to take this opportunity to thank you for evaluating our services at NH Mexico City Airport T2 and for sharing with us your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am sorry we did meet your expectations.... More 

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 9, 2015

The Hotel was easy to access and the staff were most helpful All facilities were provided for a comfortable stopover. The on site bar and restaurant provided choice as well it was easy to access the fast food outlets of the terminal.

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DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to thank you for taking the time to share your comments regarding your stay at the NH Mexico City Airport T2 with us and other Trip Advisor users. Our goal is to offer comfortable, well-equipped rooms and great instalation and services for our guests and I am glad we met up to your expectations. My... More 

Fort Worth, Texas
Contributor
18 reviews 18 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 9, 2015

I stayed at this hotel on an 18 hs layover. The hotel is pretty good. rooms are clean and modern. There is no airplane noise, which surprised me. The bar is average, just for a drink or two. Breakfast was great, be sure you purchase it along with the room, its only an extra $10. I would recommend it just... More 

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DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to take this opportunity to thank you for evaluating our services at NH Mexico City Airport T2 and for sharing with us your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am sorry we did meet all your... More 

1 review
5 of 5 stars Reviewed April 6, 2015

Lovely hotel.. Enjoyed the well thought out room design, decor, furnishings, amneties, a very comfortable bed, the "in terminal" convenience and the divine ambience! Free Wifi in all rooms, outside, poolside. For those traveling without tablets or laptops, there are 2 PC's provided free of use near the lobby area. The staff are very friendly and serviable. Going beyond the... More 

Review collected in partnership with NH Hoteles

Was this review helpful? Yes
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to take this opportunity to thank you for evaluating our services at NH Mexico City Airport T2 and for sharing with us your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I happy we met your expectations. My team... More 

Gold Coast, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 27, 2015 via mobile

We were greeted by friendly and professional staff at the front desk upon our arrival. Room was very spacious, clean and the bed was so comfortable. Buffet breakfast had a vast variety of foods. We would definitely stay again if in Mexico City.

Was this review helpful? Yes
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to take this opportunity to thank you for evaluating our services at NH Mexico City Airport T2 and for sharing with us your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am glad we met your expectations. My... More 

Mexico City
Top Contributor
252 reviews 252 reviews
150 hotel reviews
512 helpful votes 512 helpful votes
3 of 5 stars Reviewed March 22, 2015

Aeromexico's Tokyo flight on March 20 was delayed from 10:30 pm to 5:30 am so I checked into the NH right at the terminal on my own dime as the airline is terrible. Nice rooms, comfortable, huge property with pool, gym, banquet rooms, restaurant. I was surprised. I had never taken the elevator here before. I had a good rest... More 

Was this review helpful? Yes
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest, I would like to thank you for taking the time to send your comments regarding your stay at the NH Mexico City Airport T2 and I do apologize for the inconveniences during your stay. Our goal is to offer comfortable, well-equipped rooms for our guests and I am sorry we did not meet your expectations and our standards.... More 

Acapulco, Mexico
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 20, 2015

I stayed in this very convenience hotel one night for business and I was very surprise because rooms are very comfortable ,clean and ,even though this place is located inside airport I did not hear any airplane or motor sound . I took my fly on time with out hurry . bar and restaurant with a wide menu.

Was this review helpful? Yes
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to take this opportunity to thank you for evaluating our services at NH Aeropuerto terminal 2 hotel in Mexico City and for sharing with us your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our services. My team and I hope to... More 

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