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NH Collection Mexico City Airport T2

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Capitan Carlos Leon Gonzalez s/n | Terminal 2, Benito Juarez International Airport, Mexico City 15620, Mexico
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NH Collection Mexico City Airport T2
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502 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

What a fantastic place to stay if you have to overnight in Mexico City.. The facilities are first rate and the staff very professional and always keen to assist. The breakfast is unbelievable fron the omelette to the fruit. Has to be one on the best places I have stayed and yes it is an airport hotel.

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Chicago, Illinois
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Very nice hotel right in the Juarez Airport, good location if you are unsure about safe areas this location is always full of police and security. Transportation is easy to and from here the buses go from here through the heart of Downtown Mexico city and cabs are easy to get anywhere in town. Pool wasn't open though and fitness... More 

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Munich
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

A hotel that has a captive market does not necessarily have to go an extra mile to make the customer happy. But after a long and frustrating day's travelling and a forced overnight stay in Mexico City, the friendly, prompt service and the impeccable rooms were more than welcome. The espresso machine in the room being an especially nice touch.... More 

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DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to take this opportunity to thank you for evaluating our services at NH Collection Mexico City Airport T2 and for sharing with us your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am glad that we met your... More 

Dallas
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice hotel and super convenient if you are flying out of Terminal 2 at Mexico City Airport, but I am a professional hotelier and let me tell you that the rooms are terrible decorated: The green wallpaper in horrible, the curtains look very cheap, the green color and the main hospital feeling light feels cold and does not give... More 

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DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to take this opportunity to thank you for evaluating our services at NH Collection Mexico City Airport T2 and for sharing with us your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am sorry we did not meet... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location of the hotel is the most valuable asset. I usually stay there due to lost flight or connection next morning. The rooms are very spacious, and decorated in a minimalistic way, very modern. Its the type of decoration you will find in an european hotel of the same branch. Breakfast starts at 5 am, which is important if... More 

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DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to thank you for taking the time to send your comments regarding your stay at the NH Collection Mexico City Airport T2, feedback received from our Guests is very important to us. Our goal is to offer comfortable, well-equipped rooms for our guests and I am glad we met your expectations in this regard. My... More 

Leuven, Belgium
1 review
4 of 5 stars Reviewed 3 weeks ago

I recommend this hotel if you have the day after another flight. It's easy to get to this hotel by the terminal train, you only need to show the hotelreservation to enter the train. Smooth and friendly check-in/out Breakfast is available from 5am and there is plenty of delicious food. Comfortable room.

Review collected in partnership with NH Hotels

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DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to take this opportunity to thank you for evaluating our services and for sharing with us your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our services and installations and I am glad we met your expectations in this regard. My team... More 

Farmington Hills, Michigan
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

NH is a sharp and sleek hotel with elegant and minimal details complimented by a superb and dedicated staff. The hotel has a Zen attitude with Mexican flair! The food is wonderful and the people who serve you are kind and and full of good suggestions. Lulu (Maria Lourdes) is part of the Spa team. You will soon forget any... More 

Was this review helpful? Yes
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to take this opportunity to thank you for evaluating our services at NH Collection Mexico City Airport T2 and for sharing with us and other Trip Advisor users your experiences during your stay. Feedback received from our guests is a valuable tool through which we can implement ways to better our service and I am... More 

South Lake Tahoe, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed here twice this month on layovers in international flights. It's just up the elevator from the terminal for the major airlines and, as such, is convenient and hassle free. We ate at the very friendly and commodious bar and enjoyed chatting with the friendly staff. Good (free) cookies and coffee in the lobby. The rooms are comfy.

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DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to thank you for the time you took to review your recent experience at the NH Aeropuerto Terminal 2 hotel in Mexico City, we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room... More 

Denver, Colorado
Level Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A little difficult to find if you arrived at Terminal 1 but a very good choice of airport hotels. Good bar and bar food. Decent restaurant. Competent service at Reception and checkout. Very clean rooms and bathroom with very good air conditioning. Good, free WiFi. I did not use the minibar or hotel amenities other than the bar for drink... More 

Was this review helpful? Yes
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest I would like to thank you for taking the time to send your comments regarding your stay at the NH Collection Mexico City Airport T2 and I am glad we met your expectations regarding our hotel's services and installations. My team and I hope to be able to welcome you back to Mexico City on your next trip,... More 

Mexico City, Mexico
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I arrived at the hotel and found there was an error on the booking date. Having tried to resolve this by phone in Madrid, employee, Enrique G, at reception, spent a lot of time assisting me and sorting out the issue. He was extremely polite, courteous and helpful and it's not often you find someone willing to go the extra... More 

Was this review helpful? Yes 1
DireccionNHTerminal2, Director General at NH Collection Mexico City Airport T2, responded to this review

Dear Guest Thank you very much for sharing your comments with us and other Trip Advisor users, feedback from our valued guests is very important to us since it provides a way to better gauge the quality of the services and installations we offer. I have posted your comments regarding Enrique´s help as I am sure this will help motivate... More 

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