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Hilton Mexico City Reforma

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Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico
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Hilton Mexico City Reforma
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Hilton Mexico City Reforma
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896 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Mexico City Reforma
See the most recent reviews
Fort Lauderdale, Florida
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 5, 2015

As a small business owner we value the location, comfort and price benefits of the Hilton in Mexico City. Large rooms and bathrooms at a 3rd of the cost of Polanco area hotels. Award winning lobby restaurant "Los Cardenales".. Close to all city center tourist attractions.

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Gonzalo62, First of all I want to thank you for taking the time to write a review of your recent visit to our hotel. It is good to know that you enjoyed our privileged location and facilites in general. Guests feedback is truly important for us. Thank you again for your positive review. We hope to serve you during... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 3, 2015

This hotel offers many of the features that you would expect as a matter of course from the Hilton chain: a clean, well-appointed, decent-sized room and a range of generally good-quality facilities. Positive points include the generally attractive garden terrace area and swimming pool area on the 6th floor and a generally decent-- if ludicrously overpriced-- selection of food and... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Neil C, First of all let me thank you for taking the time to write a review of your stay at our hotel. I am very sorry that our efforts fell short of your expectations in some areas. The information that you have graciously provided will be put to good use and we will improve our performance in the... More 

chicago
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 2, 2015 via mobile

if you are arriving in mexico and a bit tired need to find quality, the hilton in the centre of mexico city is a good call. It has all the signature features of a hilton hotel but right bang in the middle of mexico. The bar is good, breakfast is good. Getting wifi in my room was a bit confusing... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear jemfromwales, First of all let me thank you for taking the time to write a review of your recent visit to our hotel. We are happy to read that you had a great experience in general. We are sorry for the inconvenience you experienced. Guests feedback is really important to improve our services. We hope to serve again during... More 

Portland, Maine
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 1, 2015

It's very rare that a hotel ticks all the boxes required for a pleasant stay but the Hilton Reforma Hotel in Mexico City does just that. So, what are those boxes? For me they consist of comfort, cleanliness, convenience, atmosphere, facilities, Internet speed, cost, and the quality of the breakfast. No surprises there. In the manner of cringeworthy middle managers... More 

Was this review helpful? Yes 2
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Carl B, First of all let me thank you for taking the time to write a review of your visit to our hotel. We are really happy to read that you were comfortable during your stay, and that our team members were helpful. Thank you again for your positive review. It will be a pleasure to serve you again... More 

Rome, Lazio, Italy
Top Contributor
55 reviews 55 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 27, 2015

Is an Hilton, in the center of Mexico City. The room is above Hilton's average in terms of size and furniture, excellent bathroom, very fast Internet connection, excellent Gym, very good breakfast. Check-In process a little bit slow, on a "bad" note, the room cleaning service can be improved, I had to call them to get the room cleaned, apart... More 

Was this review helpful? Yes 2
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear MBITA, First of all let me thank you for taking the time to write a review of your recent visit to our hotel. We are happy to read that you enjoyed your stay and our facilities in general. Our guests comments are truly important to improve our services. Thank you again for your feedback. It will be a pleasure... More 

Nicosia, Cyprus
Top Contributor
53 reviews 53 reviews
33 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed February 25, 2015

Great modern hotel off the Reforma, in a great location where you can easily walk to the Palacio Bellas Artes and to the Zocalo. Great lobby and even better spacious and really clean rooms with nice toiletries. The personnel is very helpful from the reception to the concierge and to the bell boys. The buffet breakfast is rich and the... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear TravellerCY, First of all let me thank you for taking the time to write a review of your recent visit to our hotel. We are proud to read that you enjoyed your stay in general, and that our team members were helpful. Thank you for your preference and of course for your review. It will be a pleasure for... More 

Seal Beach
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 25, 2015

I visited Mexico D.F. for 5 days and 4 of those nights I stayed at the Hilton hotel. The location of the hotel is great. From the Hotel we were able to walk to many tourist locations. One night we had tickets to a show at the Palacio de Bellas Artes that is across the street a nice stroll down... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Nevets007, First of all let me thank you for writing a review of your recent visit to our hotel. We are very sorry that your experience at our property was not up to our usual high standards. Guest feedback is incredibly important to us and we will use your comments to improve our on-property experience. On the other hand,... More 

FAYETTEVILLE
Contributor
20 reviews 20 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 25, 2015

I did not stay at this property but was treated to a great meal on the first floor restaurant, Los Dones. I had one of the best Grilled Mahi-Mahi fillets that I have ever had. The sauce was spicy and typical Mexican, simply made the meal. For appetizer, the soup of day, a Tortilla soup was outstanding with unique flavors,... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear ArkansasTraveler410, First of all let me thank you for taking the time to write a review of your recent visit to our property. I am happy to read that you had the chance to visit our buffet restaurant Los Dones, and that our menu was outstanding. On the other hand, I am sorry for the minor inconvenience you experienced.... More 

brisbane
Top Contributor
90 reviews 90 reviews
42 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed February 25, 2015

We had the pleasure of staying here for 3 nights. The location is excellent, walking distance to quite a few of the city's landmarks. The hotel is modern and grand, our room was on level 26 a Club Suite, it was spacious with amazing views across the city. Housekeeping were excellent and the room service very good, we ordered a... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear ormiston62, First of all I want to thank you for taking the time to write a review of your recent visit to our property. I am happy to read that your stay in general, was excellent. And it is also important to know that our team members were friendly and attentive. Guests feedback is truly important to improve our... More 

Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 25, 2015

I got back from my business meetings at 9pm and sat in the bar to check my emails. I declined to order a drink from the barmaid when I sat down and within 5 minutes was asked to leave unless I ordered a drink by the manager 'Antonio'. I told reception I'd been asked to leave the bar as I... More 

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