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Hilton Mexico City Reforma

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Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico
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Hilton Mexico City Reforma
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Hilton Mexico City Reforma
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923 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Mexico City Reforma
See the most recent reviews
Province of Vicenza, Italy
1 review
5 of 5 stars Reviewed 4 weeks ago credit card Amex Card Member Review

Centrally located in Mexico City and easy to get in from international airport Benito Juarez. Awesome service and nice room. Awesome buffet breakfast. Amenities and hotel grounds were clean and serviceable. Will return again

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Josecacosta, First of all I want to thank you for taking the time to share the comments of your past visit to Hilton Mexico City Reforma. We are happy to read that your experience was good in general, and that the facilities and service were awesome. Thank you again for your positive review. It will be a pleasure to... More 

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Hilton Mexico City Reforma is located near the historical area. The room is very spacious and well decorated. Coffee machine is provide in the room. We found the front office is very helpful and an excellent service.We have a free internet for 2 days, it was great. The location is perfect to venture around the historical area. The hotel... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Rocky T, First of all I want to thank you for taking the time to write a review of your recent visit to our hotel. We are happy to read that our privileged location was convenient for you. Guests feedback is really important to improve our sevices. Thank you again for your review. It will be a pleasure to... More 

El Paso, TX
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 10, 2015

This an excellent choice in the historic district in Mexico City. Across the street from Mexico's Central Park and less than a mile away from the Zocalo, Presidential Palace and the Cathedral. Hotel has all the amenities of a big hotel but with the personal touch of a small one. Front desk, concierge and the rest of the employees will... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Texan56, First of all I want to thank you for taking the time to write a review of your recent visit to our hotel. We are happy to know that our privileged location was convenient for you. It is really good to know that the service of our team members was great. Thank you again for your positive comments.... More 

Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 9, 2015

Our family of four stayed at the Hilton Reforma for six nights in April 2015. The location is very central across from the Alameda Park and walking distance to everything in the historic district. There are also shops, restaurants and convenience stores nearby. We heard from friends that the hotel's restaurant was excellent but we were out so much that... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear L C, First of all I want to thank you for taking the time to write a review of your recent visit to our hotel. We are glad to know that your six days stay was good, and that you enjoyed our privileged location. Guests comments are really important to keep offering the service our guests deserve. We hope... More 

Bogota, Colombia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 9, 2015

After my first stay at this hotel, I keep coming back to Hilton Reforma. The rooms as very spacious, clean and renovated, with an amazing view to Central Alameda and sometimes even to Popocatepel Volcano. The service is excellent and it has a very nice gym.

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear jairo_lopez, First of all I want to thank you for taking the time to write a review of your last visit to our property. We are happy to know that our facilites, such as our rooms and gym, were good for you. Guests feedback is truly important for us. Thank you again for your positive review. We will be... More 

Buenos Aires, Argentina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2015

I've been staying in Hilton's in different countries and I have to say that this one is not the best representative of the chain. I was so surprise that they charged for the Internet service and it is not inexpensive. No magnifier mirror in the bathroom. Other than that, the employees are very nice and helpful.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear cristinabernstein, First of all I want to thank you for taking the time to write a review of your recent visit to our hotel. It is good to read that the service of our team members was nice and helpful. I am sorry to hear that we did not met our usual high standards. Your comments will be helpful... More 

Toronto, Canada
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 4, 2015

The hotel is new, nice and modern. The lobby and rooms are very clean. The service is very good and the reception and concierge staff is extremely courteous. The gym, pool and spa is amazing and large, I spent every morning in the gym and spa. The location of this hotel is fantastic! Across the street of Alameda Park, beautiful... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Elad D, First of all I want to thank you for taking the time to write a review of your recent visit to our hotel. We are happy to read that our location was fantastic for you, and that our facilites met your expectations. It is also good to know that the service of our team members was courteous.... More 

1 review
5 of 5 stars Reviewed March 31, 2015

The location is directly across from Central Alameda. A park created in 1592. The area used to be an Aztec marketplace, witches and others convicted during the Inquisition were burned, and the Hemiciclo a Benito Juarez is located there! With many, many other destinations located nearby.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Jephrey H, First of all I want to thank you for taking the time to write a review of your recent visit to our hotel. It is good to read that our location was convenient for you. Guests feedback is really important to improve our services. Thank you again for your positive review. We hope to welcome you during... More 

Bottmingen, Switzerland
Top Contributor
111 reviews 111 reviews
31 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed March 31, 2015

- Check-in: not especially friendly and attentive - Room: spacious and clean, aircondition is very noisy and cannot be switched off completely - Fitness/Spa/Pool: due to very restricted opening hous I could not even use the gym, not to speak of the pool or spa - Breakfast: really good and very attentive service - Lobby: because doors are open all... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear DMS1995, Thank you for taking the time to write a review about your recent stay at our hotel. I am very sorry that your experience at our property was not up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are... More 

Greenville SC
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 27, 2015

From check in to massage, gym, to checkout this hotel is great for business travelers. I personally like the well guarded park in front for early morning runs. There is a great Italian restaurant just behind the hotel with access from the back, as well as several options within close walking distance. The restaurant onsite is great for lunch, very... More 

Was this review helpful? Yes 1
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear jfrank250, First of all I want to thank you for taking the time to share your experience at our hotel. I am happy to read that you enjoy staying with us, and that our privileged location is convenient for you. Guests feedback is truly important for us. Thank you again for your positive review. It will be a pleasure... More 

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