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Hilton Mexico City Reforma

4.0 of 5 Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico
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Certificate of Excellence 2014
Hilton Mexico City Reforma
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Hilton Mexico City Reforma
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844 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rome, Lazio, Italy
Top Contributor
53 reviews 53 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Is an Hilton, in the center of Mexico City. The room is above Hilton's average in terms of size and furniture, excellent bathroom, very fast Internet connection, excellent Gym, very good breakfast. Check-In process a little bit slow, on a "bad" note, the room cleaning service can be improved, I had to call them to get the room cleaned, apart... More 

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Nicosia, Cyprus
Top Contributor
51 reviews 51 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great modern hotel off the Reforma, in a great location where you can easily walk to the Palacio Bellas Artes and to the Zocalo. Great lobby and even better spacious and really clean rooms with nice toiletries. The personnel is very helpful from the reception to the concierge and to the bell boys. The buffet breakfast is rich and the... More 

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FAYETTEVILLE
Contributor
20 reviews 20 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I did not stay at this property but was treated to a great meal on the first floor restaurant, Los Dones. I had one of the best Grilled Mahi-Mahi fillets that I have ever had. The sauce was spicy and typical Mexican, simply made the meal. For appetizer, the soup of day, a Tortilla soup was outstanding with unique flavors,... More 

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brisbane
Top Contributor
80 reviews 80 reviews
41 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had the pleasure of staying here for 3 nights. The location is excellent, walking distance to quite a few of the city's landmarks. The hotel is modern and grand, our room was on level 26 a Club Suite, it was spacious with amazing views across the city. Housekeeping were excellent and the room service very good, we ordered a... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear ormiston62, First of all I want to thank you for taking the time to write a review of your recent visit to our property. I am happy to read that your stay in general, was excellent. And it is also important to know that our team members were friendly and attentive. Guests feedback is truly important to improve our... More 

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

I got back from my business meetings at 9pm and sat in the bar to check my emails. I declined to order a drink from the barmaid when I sat down and within 5 minutes was asked to leave unless I ordered a drink by the manager 'Antonio'. I told reception I'd been asked to leave the bar as I... More 

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Smyrna, Georgia
Top Contributor
116 reviews 116 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I spent 3 nights here. We absolutely loved it. We have gold with Hilton and were upgraded to a suite on the 26th floor and had access to the executive lounge. We enjoyed first class service from the concierge on the 26th floor and beautiful views of Mexico City. The hotel has great dining options and is... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Christopher M, First of all I want to thank you for taking the time to share your last experience at our property. I am happy to read that you absolutely loved staying with us, and that you enjoyed our Executive Lounge on the 26th floor. We will take under consideration what you mentioned about the AC. Guests feedback is... More 

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I always enjoy staying at this Hilton. The location is terrific, very easy walking distance to major museums and sites. The restaurant, el Cardenal, is just plain very good. For traditional Mexican food, a traveler could do no better than this!

Review collected in partnership with Hilton Hotels & Resorts

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Clayton K, Thank you for taking the time to write a review of your visit to our hotel. I am happy to read that you enjoyed staying with us during your visits to Mexico City, and that you take advantage of our privileged location. We will be pleased to serve you again when your travles bring you back to... More 

Orlando, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

I was extremely impressed with the care and detail that my room was cleaned with... Except for a really bad taxi service experience the staff at the hotel is attentive and very friendly! I was extremely impressed with the care and detail that my room was cleaned with... Except for a really bad taxi service experience the staff at the... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear KariVarela, First of all I want to thank you for taking the time to share your experience at our property. I am really happy to know that our team members were attentive and very friendly. Guest feedback is incredibly important to us and I will personally share your comments to our Housekeeping Manager. On the other hand, I am... More 

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago credit card Amex Card Member Review

It's everything you would expect from a Hilton, except it seemed to lack a bit of spark, which meant my stay was a bit lifeless. Staff are over-attentive and room service menu was unexciting - the chicken tacos in particular were tasteless, over cooked and greasy!

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Jason H, Thank you for taking the time to write a review about your recent stay at our hotel. I am sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken... More 

Los Angeles
2 reviews
4 of 5 stars Reviewed 2 weeks ago

This hotel has GREAT weekend rates. We were stranded in Mexico City last weekend and this place was a great relief. It is in a GREAT location, right across from the Parque Alameda which has amazing food stalls during the weekend. Everything is within walking distance of this place (Zocalo, restaurants etc...) The hotel staff was extremely helpful, this place... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear nilgrily, First of all let me thank you for taking the time to write a review of your recent stay at our hotel. I am happy to read that you took advantage of our privileged location, near to the most important attractions in the city. It is good too to read that our team members were helpful, and that... More 

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Additional Information about Hilton Mexico City Reforma

Address: Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mexico City Reforma 4*
Number of rooms: 458
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Also Known As:
Hilton Mexico City Reforma Hotel Mexico City
Hotel Style:
#4 Romantic Hotel in Mexico City
#7 Family Hotel in Mexico City
#10 Luxury Hotel in Mexico City
#16 Business Hotel in Mexico City

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