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Hilton Mexico City Reforma

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Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico
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Hilton Mexico City Reforma
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Hilton Mexico City Reforma
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908 reviews from our community

Traveler rating
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    273
    69
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I personally love this Hotel! Is so nice and very good located in Mexico City every important place is nearby, the staff is great and the rooms are gorgeous and love the beds and pillows! One of my favorite parts was the room service the first time I stayed there, delicious! The first time I made the reservation trough booking... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Carla C, First of all I want to thank you for taking the time to share the comments of your recent visit to our property. We are happy to know that our privileged location was convenient for you, and that our facilites and service were good. I am sorry to read about the situation you experienced, we are taking... More 

Brownsville, Texas
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

One is not fortunate enough to enjoy a site rich in history; the gastronomic adventure, along with the sheer pleasure of both on a single night but walking through the cultural sidewalk on the Alameda right in front of the Hilton was a night to remember. Bravísimo!!

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear LeoDorantes, First of all I want to thank you for taking the time to share your comments of your last visit to our hotel. We are happy to read that our privileged location was convenient for you, and that you enjoyed your stay in general. Thank you again for your review. We hope to welcome you back soon during... More 

Silver Spring, MD
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed here on a 5 day trip that was part business, part vacation. The hotel is in a great, central location close to several metro stops and many cultural attractions. We could walk to quite a lot and it all felt very safe. The hotel itself seems a bit tired, however. It is advertised as a... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Jennifer G, First of all I want to thank you for taking the time to write a review of your recent visit to Hilton Mexico City Reforma. We apologize for the inconveniences you experienced. I have shared your comments with the hotel team and we are actively taking steps to make sure it will not happen again. We hope... More 

Province of Vicenza, Italy
1 review
5 of 5 stars Reviewed 1 week ago credit card Amex Card Member Review

Centrally located in Mexico City and easy to get in from international airport Benito Juarez. Awesome service and nice room. Awesome buffet breakfast. Amenities and hotel grounds were clean and serviceable. Will return again

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Josecacosta, First of all I want to thank you for taking the time to share the comments of your past visit to Hilton Mexico City Reforma. We are happy to read that your experience was good in general, and that the facilities and service were awesome. Thank you again for your positive review. It will be a pleasure to... More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hilton Mexico City Reforma is located near the historical area. The room is very spacious and well decorated. Coffee machine is provide in the room. We found the front office is very helpful and an excellent service.We have a free internet for 2 days, it was great. The location is perfect to venture around the historical area. The hotel... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Rocky T, First of all I want to thank you for taking the time to write a review of your recent visit to our hotel. We are happy to read that our privileged location was convenient for you. Guests feedback is really important to improve our sevices. Thank you again for your review. It will be a pleasure to... More 

El Paso, TX
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This an excellent choice in the historic district in Mexico City. Across the street from Mexico's Central Park and less than a mile away from the Zocalo, Presidential Palace and the Cathedral. Hotel has all the amenities of a big hotel but with the personal touch of a small one. Front desk, concierge and the rest of the employees will... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Texan56, First of all I want to thank you for taking the time to write a review of your recent visit to our hotel. We are happy to know that our privileged location was convenient for you. It is really good to know that the service of our team members was great. Thank you again for your positive comments.... More 

Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our family of four stayed at the Hilton Reforma for six nights in April 2015. The location is very central across from the Alameda Park and walking distance to everything in the historic district. There are also shops, restaurants and convenience stores nearby. We heard from friends that the hotel's restaurant was excellent but we were out so much that... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear L C, First of all I want to thank you for taking the time to write a review of your recent visit to our hotel. We are glad to know that your six days stay was good, and that you enjoyed our privileged location. Guests comments are really important to keep offering the service our guests deserve. We hope... More 

Bogota, Colombia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After my first stay at this hotel, I keep coming back to Hilton Reforma. The rooms as very spacious, clean and renovated, with an amazing view to Central Alameda and sometimes even to Popocatepel Volcano. The service is excellent and it has a very nice gym.

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear jairo_lopez, First of all I want to thank you for taking the time to write a review of your last visit to our property. We are happy to know that our facilites, such as our rooms and gym, were good for you. Guests feedback is truly important for us. Thank you again for your positive review. We will be... More 

Buenos Aires, Argentina
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I've been staying in Hilton's in different countries and I have to say that this one is not the best representative of the chain. I was so surprise that they charged for the Internet service and it is not inexpensive. No magnifier mirror in the bathroom. Other than that, the employees are very nice and helpful.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear cristinabernstein, First of all I want to thank you for taking the time to write a review of your recent visit to our hotel. It is good to read that the service of our team members was nice and helpful. I am sorry to hear that we did not met our usual high standards. Your comments will be helpful... More 

Toronto, Canada
Senior Contributor
47 reviews 47 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is new, nice and modern. The lobby and rooms are very clean. The service is very good and the reception and concierge staff is extremely courteous. The gym, pool and spa is amazing and large, I spent every morning in the gym and spa. The location of this hotel is fantastic! Across the street of Alameda Park, beautiful... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Elad D, First of all I want to thank you for taking the time to write a review of your recent visit to our hotel. We are happy to read that our location was fantastic for you, and that our facilites met your expectations. It is also good to know that the service of our team members was courteous.... More 

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