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Hilton Mexico City Reforma

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Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico
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Hilton Mexico City Reforma
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953 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Verona, New Jersey
Top Contributor
180 reviews 180 reviews
119 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a very elegant, busy city hotel with many friendly staff around to help with your every need. This hotel has a large workout space, many restaurants and places to drink or relax, and a spacious lobby. My room was located at the far end of the hallway and was absolutely quiet, with a large bed and large work... More 

Was this review helpful? Yes
Paris, France
Top Contributor
88 reviews 88 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The hotel is well situated. It was easy to get to the historical centre and the Paseo de la Reforma. The rooms are comfortable, modern and spacious, the staff helpful and friendly. The hotel also has a fully equipped gym that is well worth trying. The hotel restaurant and El Cardenal right in the hotel are good places to eat.... More 

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Pembroke Pines, Florida
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Perfect location, comfortable rooms, great views, lovely staff Very enjoyable restaurant: Wonderful breakfast buffet, Delicious dinner menu. Lots of attractions in walking distance. Be sure to check out the Palacio de Bellas Artes- beautiful! The shopping district down 5 de Mayo, the Mercado de Artesanias La Ciudadela The concierge and staff are very helpful and kind.

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Guadalajara Metropolitan Area, Mexico
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

I stayed at this Hilton with my brother, we both have the same last name, my brother had to catch a flight back to California, we still had credit for one more night. however, my room key wasn't working, when I went downstairs they told me that for security reasons they could not let me into the room, because the... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Martine A, First of all I want to thank you for your comments. We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and... More 

Dallas, Texas
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent property with attentive guest services, very good restaurant, and great location near the Alameda park of Mexico City, just a few blocks west of downtown. The room was very clean and with very comfortable beds.

Was this review helpful? Yes 1
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear dete444, First of all I want to thank you for taking the time to write a review of your recent visit to our property. We are pleased to know that your stay with us was good in general, and that you enjoyed the facilities and service from our team members. Thank you again for your positive review. We hope... More 

Toronto, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Went on a business trip and spent a week in Mexico City. The hotel is in the great area, plenty of tourist attractions. You can easily walk around, the area is safe, plenty of good restaurants and stores (so wife can enjoy as well). The hotel is very professional, wi-fi is available for HHonors members, room service efficient. Breakfast is... More 

Was this review helpful? Yes 1
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear blok_70, First of all I want to thank your for taking the time to share your experience with us. We are happy to read that our privileged location was convenient for you, and that your stay was good in general. Your comments are truly important for us. Thank you again for your positive review. It will be a pleasure... More 

johnito
Contributor
16 reviews 16 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went to the Hilton Reforma for a business trip last week and all I can see are good things. The staff is very friendly and well manered. The rooms are as expected from a Hilton Hotel, but the best feature this hotel has is the location, we had the opportunity to walk to most of the historic sites in... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear johnito, First of all I want to thank you for taking the time to share your experience with us. We are happy to read that our team members were friendly, and that you enjoyed our privileged location. Guests feedback is key to improve our services. Thank you again for your review. We will be pleased to serve you again... More 

Aguadilla, Puerto Rico
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In the past 15+ years, I have probably traveled around the world twice and have never experience services like the one I experienced in Hilton Reforma. First I would like to highly the Maid Doña Nicolasa, she definitely went well above of her duties to make sure I had everything just perfect in my room upon my return from work... More 

Was this review helpful? Yes 2
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear fwpilot, First of all I want to thank you for taking the time to write a review of your recent visit to our property. We are happy to know that the service of our team members was excellent during your 30 days stay. Your comments will help us to improve our offerings, and to deliver the experience that our... More 

New York City, New York
Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've been to many hotels all around the world but i never experienced such a great customer service! A***** Giovanni at the reception and greeter at breakfast (Yanen, i probably spell it wrong, sorry) were absolutely lovely! Breakfast is rich of selection and location is awesome!!!!! Oh, and view from the window....Fantastic!!!! :)

Was this review helpful? Yes 3
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Linchikas, First of all I want to thank you for taking the time to share your comments. We are happy to read that your experience was great in general, from the facilities to our team member service. Guests feedback is really important for us. Thank you again for your review. We hope to welcome you back soon at Hilton... More 

Los Angeles, CA
Top Contributor
157 reviews 157 reviews
43 hotel reviews
425 helpful votes 425 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Under the new tutelage of General Manager Pierre Kranzle (who has personally responded to many trip advisor comments and can be seen around the hotel always checking things). The Hilton Reforma continues to evolve as one of the premiere hotels in Mexico City. Thanks to the exuberance, and "can do attitude" of all Hilton Team Members including Marcelo in Los... More 

Was this review helpful? Yes 3
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Critics_Critic, First of all I want to thank you for taking the time to write a review of your recent visit to Hilton Mexico City Reforma. We are happy to read that your stay was that good, and that you feel like home at our hotel. Thank you for your recognition and positive review, guests feedback is truly important... More 

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