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Hilton Mexico City Reforma

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Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico
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Hilton Mexico City Reforma
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Hilton Mexico City Reforma
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1,001 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boulder, Colorado
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed yesterday NEW

No hot shower! Their answer: you should have called us! SURE, but I don't usually get up earlier in the chance someone needs to fix my shower while am half naked!! MAJOR: am I expected to use tap water for coffee!!! Their answer: the water boils when making coffee!!!!!!! What???? A major chain not supplying a basic need!!!! I

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Queretaro, Mexico
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

I traveled with my family and stayed here for 2 nights. The hotel is well located in front of the Alameda, close to Bellas Artes and pretty much everything you may need withing walking distance: restaurants, shops, entertainment... the area is prime. We booked two rooms and got there at around 9pm. The hotel staff were very friendly and efficient... More 

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Dallas, TX
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My partner and I stayed here for a long weekend around Dia de los Muertos. The location is superb, being within walking distance of both the Zocalo and the Chapultepec Castle area. We found the staff to be helpful and friendly, with nice views of Zocalo from our room.

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Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

One of the best hotels i have stayed in, the stuff are really kind , modern rooms, beautiful building, very fancy one, the breakfast. ..should be one of the best in town, located in a very turistic area, near the Palacio de Bellas Artes, El Obelisco etc, very good restaurants also.....great Hotel

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Willoughby, Ohio
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed four nights for business. Room was average, on the plus side was dark at night and fairly quiet. Bed was comfortable. TV was small, toilet tank rocked back and forth, afraid it was going to fall off. Poor lighting in the bathroom. What really made me mad was the website advertised a "rooftop pool" It was a swim lane,... More 

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Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We upgraded to this Hilton from a different hotel, and we are very pleased with our time here. All of the staff has been so friendly and helpful. Beautiful view from our room, great location, delicious food in room service and tres Dons. Enjoyed time in the sun on the roof garden lounge area near the lap pool. Relaxed near... More 

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Westport, Connecticut
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here with our family for a few days. The staff here could not have been more pleasant, welcoming, and professional. The breakfast buffet at Tres Dons was amazing!! Central location right in the heart of Mexico City. You will not be disappointed!

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Auckland, New Zealand
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Being a former Diamond member, I've stayed at a few Hiltons and know the template, our room was not properly cleaned when we arrived. We stayed on the executive floors and used the executive lounge. There was a reciept fom the previous guest lying under the TV cabinet, visible from bed. Dated a week previous, I left ot there to... More 

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GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear anyjay, First of all I want to thank you for taking the time to write a review. We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very... More 

Jerusalem, Israel
1 review
5 of 5 stars Reviewed 1 week ago

Unexciting, but nice business hotel. Clean. sink was a bit slow, but not a big deal. Wifi worked well. Escalators between the meeting rooms and the business center floors are a simple, but positively surprising convenience.

Review collected in partnership with Hilton Hotels & Resorts

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National City, Cambodia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We chose this hotel because of its location near the historic center of Mexico City. We are also Hilton Honors members. Traveling with a son, the indoor heated pool was also a great plus. Our expectations were met. The service is outstanding and overall quality of the hotel is excellent compared to other Hilton in the U.S. Our son who... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Dovie K, First of all I want to thank you for taking the time to share your experience. We are happy to know that our facilities met your needs, and that you enjoyed your stay. Guests feedback is really important for us. Thank you again for your review. We hope to welcome you back during your next visit to... More 

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