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Hilton Mexico City Reforma

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Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico
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1 room 1 guest
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Hilton Mexico City Reforma
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Hilton Mexico City Reforma
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1,035 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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Atlanta, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The staff at this hotel are simply fabulous. They are friendly, helpful, and a delight to be around. The Executive Level is just superb. The Executive Level and Lounge are wonderful. Great breakfast, evening lounge, and beverages throughout the day.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Washington, DC
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is not located in an area where I could walk around and do stuff. Even though taxis and uber is easy I like to walk and explore some when I leave my hotel. The service was just okay. There were a couple of times when I was talking to the concierge and he picked up the phone in... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Anthony R, On behalf of all Team Members at Hilton Mexico City, I would like to express my sincerest gratitude for having chosen us for your recent visit to our city. It is the kind of service attitude and readiness you experienced with our Doorman that we would like to extend to all of our guests. I am certainly... More 

1 review
2 of 5 stars Reviewed 1 week ago

I love this hotel, despite the fact that it needs a little maintanance. It is conviniently located and the overall atmosphere is sophisticated. My low score derives from my last visit where they began charging for anyone coming to visit to my room. I have family that lives in the city and now I cannot even invite them to see... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Arturo V, Thank you very much for staying at our hotel and for having taken the time to write a review. I truly happy that you love our hotel and in particular its location. In order to to provide our hotel guests with a safe stay, we have a policy for non-registered guests visiting our hotel guests in their... More 

Level Contributor
110 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

What you would expect from a nicer Hilton. Location is perfect if you are looking to be in the reforma area. Rooms were quite, good size with free wifi if you have Hilton honors. Restroom was nice size but only compliant was low water pressure from the shower. Breakfast was good with variety of stuff and overall the staff was... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Porfiriopicante, thank you very much for taking the time to write such a nice a review of your recent visit to our hotel. I am very happy that we were able to live up to your expectations. I have noted your comment about the low water pressure in the shower and have shared it with our Engineering Manager. We... More 

Dubai, Dubai, United Arab Emirates
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms are clean, quiet, and comfortable. The staff are, on the whole, quick and courteous. I wouldn't recommend a wedding on La Terraza because of the wind and the decking, which high heels get stuck in. The banquet food for the wedding was excellent. The outdoor pool and bathroom fittings will soon need refurbishing. I don't recommend the salon.... More 

Was this review helpful? Yes 1
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Jessica L, I thank you for your preference in staying at our hotel and for having taken the time to fill out a review. I appreciate your comment about wedding held at our Terraza Restaurant. It must have been an oversight on our behalf, not to see the issue with the floor and high heels. I have shared your... More 

Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Overall, the staff, rooms, food, and facilities are excellent. The outdoor pool and bathroom fittings will need updating soon but are still fine. The salon is substandard but the spa and gym are otherwise very good. Thank you for a lovley stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Jessica L, On behalf of all of us at Hilton mexico City Reforma I would like to express my gratitude of having stayed at our hotel. I appreciate your compliments on staff, rooms, food and facilities. I have taken note of your comments about Salon and am addressing this with the relevant Manager. Once again thank you and we... More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Yes - this is a Hilton and part of a big chain. But the staff in this hotel make it stand apart. Every single person we encountered was so polite & helpful. The hotel itself - room, lounges & facilities couldn't be faulted. Congratulations Hilton Reforma !

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear David O., On behalf of all Team Members of Hilton Mexico City Reforma I would like to express my sincerest thanks to you for having taken the time to write such a great review. We are proud of our Team Members and I am happy that we were able to live up to your expectations. We do look forward... More 

Long Beach, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Good hotel, very close to down town and many historical sites with metro and metrobus right outside. They do not provide free internet which I believe now day should be free, specially for the price. The refrigerator was totally packed with alcohol, which is a bother for parents with small children, and is too small to put half gallon of... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Patricia A., Thank you very much for having taken the time to write a review about your recent stay at Hilton Mexico City Reforma. I am happy that you liked our location and the hotel in general. We do offer free Wi-Fi to our HHonors members that book through one of the Hilton booking channels. I understand your comment... More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Booked on the day and got an upgrade to a junior suite - great for three adults - my daughter loved the walk-in wardrobe! It was on floor 21 and the view was great plus no noise whatever! They were cleaning the windows on our first morning but just on a chair contraption - rather them than me! Really helpful... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear VP 15192, Thank you very much for taking the time to write a review about your recent stay at Hilton Mexico City Reforma. I am so glad that you enjoyed your stay. Please do not hesitate to ask for one of our excellent restaurant chefs and they will be more than happy to prepare a 100% vegetarian dish for... More 

Bogota, Colombia
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This used to be a Sheraton property, so you can see some details that show that it has traded hands. Even though it has a bit of age, you will still find the rooms spacious enough, and well equipped. The location is good for me, due to my business meetings. Close to historical Center, and palace of fine arts, it... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Felipe C., Thank you very much for your preference during your recent visit to Mexico City. On behalf of all Team Members at Hilton Mexico City Reforma I would also like to express my gratitude for writing such a positive review. I am glad you appreciated our location and its proximity to the downtown attractions. I certainly look forward... More 

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