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Hilton Mexico City Reforma

4.0 of 5 Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico
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Certificate of Excellence 2014
Hilton Mexico City Reforma
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Hilton Mexico City Reforma
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773 reviews from our community

Traveler rating
    458
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    55
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nagasaki, Japan
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The service of ALL the staff is outstanding. From the front desk to the bell boys. From the waiters to the spa. From the room sevice to the parking lot. Everybody is nice and helpful and, most importantly, friendly. This hotel has a very nice spa, a terrace restaurant perfect for brunch and large salons for big meetings, parties or... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Martha N, First of all let me thank you for taking the time to write a review of your last stay at our hotel. It is a pleasure for me to read that our team members were helpful and friendly. And it is good to read that you liked our privileged location. Your comments are very important to us.... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

I enjoyed staying here, and the neighborhood is great with accessibility to sight-seeing, shopping and downtown dining. The conference area was very nice, and the lobby was spacious and convenient for meetings. One problem, my lights and power flickered on and off consistently throughout my stay in the mornings!

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Laura B, First of all let me thank you for taking the time to write a review of your last stay at our hotel. It is good know that you enjoyed our privileged location and our facilities in general. We will work in solving the electric problem you mentioned. Thank you again for your feedback, we hope to welcome... More 

New York City, New York
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a very modern, centrally located fine hotel. We stayed two nights for a quick business trip. Spacious rooms, good wifi, great business loounge on the exec floor. I am pretty sure this hotel had a major renovation just prior to my stay, considering that everything was new, yet some reviews on here say things seemed old or worn.... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear qbang, First of all let me thank you for the review of your stay at Hilton Mexico City Reforma. It is a pleasure to read that your experience was positive in general and that you enjoyed your stay with us. Thank you again for your comments. We will be glad to welcome you back soon during your next visit... More 

Hyderabad, India
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Perfect location in the downtown, you can walk around to the major tourist attractions around Zocalo or central plaza. Many colonial structures and modern towers around, market place nearby. prices are OK as well... staff is friendly. public transport available. Stayed here for 5 days and visited nearby places to Mexico City. The view from the room was great! you... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Samarpak, First of all let me thank you for writing a review of your last stay at our hotel. I am pleased to read that you enjoyed our privileged location, and the amazing views from your room. Your opinion is very important to us. Thank you again for your positive comments. We will be happy to welcome you back... More 

The Hague, The Netherlands
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

stayed there for one night. excellent location. good breakfast on executive floor. rooms felt old and bathrooms as well. get your own hairdryer (the ones they have are worse in size and power than the ones from the toy store). adaptors are for sale. room service and concierge are extremely slow (start asking at least an hour earlier for water... More 

Was this review helpful? Yes 1
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear patheodora, First of all I want to thank you for taking the time to share your last experience at our hotel. it is good to read that you enjoyed our privileged location and our service at the executive floor. On the other hand, I am sorry for the inconveniences you experienced. I will personally deliver your comments to the... More 

Merida, Mexico
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed 3 nights at this hotel. Rooms ok, but bottles of water appeared until 2nd day. Bathroom could be better. Location is the best about this hotel. Walking distance to Mexico City historical places into a very safe area. The Cardinal is one of the best restaurants in town. Highly recommended. This is a hotel to come back.

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Alejandro_G-04-2014, Thank your for taking the time to write a review of your past stay at our hotel. It is good to read that you enjoyed our privileged location. Your comments are really helpful to improve our services. It will be a pleasure to serve you again in a near future. Cordially, Pierre Kranzle General Manager More 

Vancouver, Canada
Top Contributor
68 reviews 68 reviews
60 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Compared to other hotels I have stayed at in DF, this one really stood above with good staff and some nice amenities. The gym is very well-equiped, internet fast (still with the $20/day charge in 2014 - boo!), the lobby grand and the car service very professional. I like the location. Quibbles, only. I had to call for water from... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear Michael F, First of all I want to thank you for taking the time to write a review of your recent visit to Hilton Mexico City Reforma. It is good for me to know that your stay in general was great and that our team members offered you the service that our guests deserve. Thank you again for sharing... More 

Isle of Wight
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for two nights in a junior suite on floor 16. Using the e-stand by option when booking we were able to upgrade from a standard room to a junior suite for about £56 extra, given that this upgrade also gives you access to the Executive Lounge it is well worth trying to get. Our room was big and... More 

Was this review helpful? Yes 1
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear tonyiow, First of all let me thank you for your review. Your comments are very important for us. I am happy to read that your experience was great, and that you enjoyed our facilites. It is good for us to read that our team members were lovely and helpful during your stay. Thank you again for your feedback. We... More 

Top Contributor
77 reviews 77 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here on and off for four months for work. The hotel is in a great location, easily within walking distance to the zocalo, and close to metro and bus stops. The hotel is a little dated, but the incredible service more than makes up for it. Mexican hospitality at its best here-everyone from the porters to the wait... More 

Was this review helpful? Yes 1
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear KingTaco, First of all let me thank you for writing a review of your stay at our hotel. It is good to read that you enjoyed our facilities and location, and that the service of our team members was incredible. We will be more than happy to welcome you back soon if your travels bring you back to Mexico... More 

Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We recently attended a convention and stayed at the Hilton Reforma for nine nights. It is in the historic district so we were able to walk to a lot of the sites that were listed on the bus tours. We were pleasantly surprised at how large the hotel rooms were. There were several of us traveling together and we were... More 

Was this review helpful? Yes
GMReforma, General Manager at Hilton Mexico City Reforma, responded to this review

Dear bura123, Thank you for taking the time to write a review of your last experience at Hilton Mexico City Reforma. I am happy to read that you enjoyed our rooms and the beautiful panoramic views. It is also good to know that you took advantage of our privileged location. Thank you again for your positive comments. We will be... More 

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Additional Information about Hilton Mexico City Reforma

Address: Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mexico City Reforma 4*
Number of rooms: 458
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Also Known As:
Hilton Mexico City Reforma Hotel Mexico City
Hotel Style:
#4 Family Hotel in Mexico City
#7 Romantic Hotel in Mexico City
#9 Luxury Hotel in Mexico City
#15 Business Hotel in Mexico City

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